Tag: customer (Page 10 of 21)

Delta Named Best Airline for American Travelers by USA Today

February 19, 2021 / WIL BALDWIN

USA TODAY 10 Best Readers’ Choice Awards announced their list of best airlines, airline amenities and airports of 2021 – naming Delta (NYSE: DAL) the best airline for American travelers, the Delta Sky Club at John F. Kennedy International Airport in New York as the best airport lounge and Delta flight attendants as the best cabin crew.

Nominees in all categories are chosen editorially by a panel of experts. Once the nominees were selected, readers could vote once per category, per day for four weeks. The winners indicate which airlines, airline amenities and airports make getting to your destination a pleasure rather than a pain.

The Delta Sky Club at New York-JFK features a Sky Deck overlooking Terminal 4, free WiFi, fresh food, premium drinks and more. During the ongoing pandemic, guests can expect to see a new standard of Club cleanliness that includes the same Delta CareStandard practices found throughout the airport and onboard aircraft. This includes but is not limited to: individually packaged fresh food options; plexiglass partitions at check-in, at the bar and between seating areas; limited capacity and blocked seats to promote more space; and enhanced cleaning measures. Learn more on delta.com

In September 2020, the airline opened its newest and largest Delta Sky Club as a part of Salt Lake City International Airport’s newly opened terminal. Delta’s support of the new Salt Lake City Airport build is part of the airline’s ongoing strategy to modernize our hub infrastructure and customer experience by investing more than $12B in airport projects.

Ryanair Launches Over 700 Winter Route Destinations For 2021/2022 Season

February 15, 2021 / WIL BALDWIN

Ryanair (London: RYA.L), Europe’s no. 1 airline, has today (11 Feb) launched its Winter 21/22 schedule, covering its most popular destinations for trips taking off from late October. Boasting over 700 routes across the Ryanair network – and further destinations to be released in the coming weeks – winter sun is where it’s at for 2021. Ever popular with its customers, Ryanair has launched routes to the likes of sunny Cyprus, Gran Canaria, the Greek islands, Sicily and Malaga for Winter ’21 and avid skiers who missed out on their trip to the slopes can dust off their skis with popular destinations such as Turin, Milan and Salzburg set to welcome visitors once again next winter.

In addition to winter sun and ski, customer can also book winter city breaks to Lisbon, Paris, Venice and many more. Having missed out on holidays and weekend breaks in 2020, an eclectic mix of destinations is on offer from Ryanair this winter spanning beach holidays, city breaks, cultural and foodie hotspots. To celebrate the release of Ryanair’s Winter ’21 / 22 schedule, Ryanair has launched a seat sale with fares available from €29.99 for travel from October ’21 – March ’22, available for booking on the Ryanair.com website only until midnight, Sunday 14^th Feb 2021.

Statement from Ryanair’s Director of Marketing, Dara Brady

“While we believe the successful roll-out of the vaccine will see Europeans enjoying their favourite spots this Summer, Ryanair wants to give customers further choice and something to look forward to, whether that is a break to reunite with friends and family in July, or a winter sun getaway to the sunny Greek Islands in November. With 20m seats on sale on over 700 routes and further destinations to be released in the coming weeks, customers can now book a Winter getaway until the end of March 2022, always on the lowest fares.

We’ve added firm favourites Barcelona, Malta and Marrakech to the list of destinations this year, and to celebrate we’ve launched a seat sale with amazing fares available from just €29.99 for travel from October 2021 until end of March 2022, which must be booked before midnight Sunday, 14^th Feb 2021. Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com”.

WynnBET Conditionally Approved for Online Sports Betting in Tennessee

February 13, 2021 / WIL BALDWIN

JERSEY CITY, N.J., /PRNewswire/ — WynnBET, the premier casino and sports betting app from the global leader in luxury hospitality, Wynn Resorts (NASDAQ: WYNN), announces that it received conditionally approved last week for sports gaming in Tennessee. The Sports Wagering Committee of the Tennessee Education Lottery Corporation’s Board of Directors approved WynnBET to operate its online sports betting app throughout the state, pending fulfillment of statutory and regulatory requirements to go-live.

Tennessee marks the ninth state that WynnBET has gained market access to as the Company fast-tracks its growth plan to meet the demands of the quickly moving online and mobile sports betting industry.

Inspired by Wynn Resorts unmatched expertise in customer service and sophisticated brand experience, the WynnBET app offers an ultra-intuitive and highly responsive interface that delivers hundreds of sports betting options to delight both aficionados and beginners alike. With its acquisition of BetBull in 2020, WynnBET is built on a foundation of highly social sports-betting technology and one-of-a-kind experiences so that wagering and winning can be a celebrated and shared experience.

WynnBET is currently available in New Jersey, Colorado, and Michigan. In addition, WynnBET has market access opportunities in Indiana[1]*, Iowa*, Massachusetts*, Nevada, Ohio*, and now Tennessee; and has submitted for licensure in Virginia. Such market access and licensure are subject to legalization and required approvals by regulatory authorities in each jurisdiction.

For more information, visit WynnBET.com

Aerial photography of the Pilatus PC-24, owned by Skytech, flying over Douglas Lake west of Asheville. Asheville Regional Airport (AVL) Asheville NC USA

Pilatus Aircraft Offers PC-24 With 10-Seat Commuter Interior

February 12, 2021 / WIL BALDWIN

A first PC-24 with high-utility 10-seat commuter configuration has been delivered to a customer in the western United States, allowing the Super Versatile Jet to prove yet again how it is an excellent fit for the widest of mission profiles.

Pilatus now offers a commuter configuration for up to ten passengers, delivering a safe, efficient, private, cost-effective corporate travel solution for company employees. Each seat is installed with a quick-release mechanism allowing easy cabin reconfiguration for all transportation requirements.

Passengers and cargo transport

The PC-24’s payload capacity of 1,134 kilogrammes and standard large cargo door enable operators to load large, bulky items that no other business jet is capable of carrying with such flexibility. The cabin features a private lavatory which can be serviced from the exterior. Unlike many other light and midsize jets in this category, the lavatory seat is not used as a passenger seat: the loss of comfort for the passenger is simply too great.

Seat pitch in the commuter configuration varies from 34 (86) to 40 inches (102 centimetres). Each seat features a side storage compartment and cup holder as well as one USB charging port. On top of that, four 115-volt power outlets in the cabin enhance in-flight productivity. The PC-24’s entirely flat floor also adds to comfort on long trips.

Embraer Delivers 71 Jets in 4Q20 and 130 Total in 2020

February 12, 2021 / WIL BALDWIN

Embraer (NYSE: ERJ) delivered 71 jets in the fourth quarter of 2020, of which 28 were commercial aircraft and 43 were executive jets (23 light and 20 large), which represents a decrease of 10 aircraft in the quarter in comparison with 4Q19.The Company delivered a total of 130 jets in 2020, comprised of 44 commercial aircraft and 86 executive jets (56 light and 30 large), which represents a decrease of almost 35% compared to 2019, when 198 jets were delivered.

Although deliveries accelerated during the fourth quarter of 2020 relative to the three previous quarters, they were heavily impacted, mostly in commercial aviation, due to COVID-19 pandemic. As of December 31, the firm order backlog totaled USD 14.4 billion.

During 4Q20, Embraer Executive Jets delivered the first of the Praetor 600 fleet to Flexjet, the Praetor fleet launch customer. The business unit also announced a collaboration with Porsche to create Duet, a limited-edition Embraer Phenom 300E aircraft and Porsche 911 TurboS car pairing.

In commercial aviation, the Belarusian national air carrier Belavia took delivery of its first E195-E2 jet. Congo Airways placed a firm order for two E195-E2 jets, in addition to their existing two aircraft order for the smaller E190-E2. This new firm order was included in Embraer’s 2020 fourth quarter backlog.

Embraer Defense & Security delivered the fourth C-390 Millennium multi-mission medium airlifter to the Brazilian Air Force (FAB) in the fourth quarter. All 28 units of the aircraft ordered by FAB are equipped to perform aerial refueling missions, with the designation KC-390 Millennium. Embraer also delivered the first two modernized EMB 145 AEW&C (Airborne Early Warning and Control) aircraft, designated E-99, to FAB. Three additional E-99 aircraft will be modernized as part of the contract.

Embraer announced the completion and delivery of the first European conversion of a Legacy 450 to a Praetor 500 for an undisclosed customer. The conversion was performed at the Embraer Executive Jets Service Center at Le Bourget International Airport, in Paris, France.

ATR Appoints Tiziana Masullo as Managing Director and President of ATR Americas

February 9, 2021 / WIL BALDWIN

Toulouse, 9 February, 2021 – ATR has appointed Tiziana Masullo Managing Director and President of ATR Americas, a subsidiary of ATR, effective from December 2020. Based in Miami, Tiziana previously served as Vice President of Services Sales and Contracts, and succeeds Jurgen Lebacs. Tiziana will oversee a staff of 32 people, covering the following areas: Technical support and Safety, Training and Flight Ops, Services Sales and Contracts, Customer Material Support, GMA & Repairs, CSDs and FSR, Finance and Human Resources.

After graduating from ITC Serra with a diploma in Foreign Languages and Literature, Tiziana began her career with Leonardo, before moving to ATR where she has spent 27 years. With a lengthy background and many leadership positions in Training, Flight Operations and Services Sales, as well as Contract Negotiation, Tiziana brings a wealth of experience to her new role. She is also the first woman to lead one of ATR’s subsidiaries.

Tiziana has two children, David who is 22 years old and is studying sociology at London School of Economics in London, and Nikita who is 18, who lives in Miami studying to be a veterinary assistant.

Boeing’s First KC-46 Tanker for Japan Takes Flight

February 9, 2021 / WIL BALDWIN

EVERETT, Wash., Feb. 9, 2021 – The first Boeing [NYSE: BA] KC-46 tanker destined for the Japan Air Self-Defense Force (JASDF) took to the skies on its maiden flight yesterday. This successful flight highlights an important milestone as the aircraft now transitions into the certification phase of development.

“This is an exciting milestone for the JASDF and Boeing,” said Jamie Burgess, KC-46 program manager. “Japan is getting closer to receiving the most advanced air refueling tanker in the world.”

Japan is the KC-46 program’s first international customer and is scheduled to receive its first jet this year.

“Boeing’s KC-46 and its robust defensive systems will play an invaluable role in the security alliance between our two countries,” said Will Shaffer, president of Boeing Japan. “This tanker’s ability to carry cargo and passengers also makes it a critical tool to support humanitarian relief efforts across the Pacific region and beyond.”

The KC-46 refueling certification encompasses U.S. Air Force, U.S. Navy, U.S. Marine Corps and JASDF aircraft.

The U.S. Air Force awarded Boeing a $279 million contract for the JASDF’s first KC-46A tanker in December 2017. The agreement was completed through the Foreign Military Sale process between the U.S. government and Japan. Japan is now on contract for a total of four KC-46 tankers.

Boeing is assembling KC-46A aircraft for both the U.S. Air Force and Japan on its 767 production line in Everett, Washington. Boeing’s Japanese partners produce 16% of the KC-46 airframe structure.

F-15EX First Flight Clears Path for Deliveries to U.S. Air Force

February 2, 2021 / WIL BALDWIN

The new Boeing [NYSE: BA] F-15EX fighter jet completed its first flight today, paving the way for the early delivery of the first two jets to the U.S. Air Force later this quarter. The jet took off and landed from St. Louis Lambert International Airport, completing a 90-minute test flight before returning to the airport.

Boeing F-15 Chief Test Pilot Matt Giese checked out the multirole jet’s avionics, advanced systems and software. A test team monitoring the data collected during the flight in real time confirmed that the aircraft performed as planned.

“Today’s successful flight proves the jet’s safety and readiness to join our nation’s fighter fleet,” said Prat Kumar, Boeing vice president and F-15 program manager. “Our workforce is excited to build a modern fighter aircraft for the U.S. Air Force. Our customer can feel confident in its decision to invest in this platform that is capable of incorporating the latest advanced battle management systems, sensors and weapons due to the jet’s digital airframe design and open mission systems architecture.”

The fighter’s digital backbone means it can serve as a testbed for future technology insertion, a key capability for the Air Force. Modern variants of the F-15 also include fly-by-wire flight controls, an all-new digital cockpit, modern AESA radar and the ADCP-II, the world’s fastest mission computer. The F-15EX, the most advanced version to date, features the Eagle Passive/Active Warning and Survivability System electronic warfare system to improve mission effectiveness and survivability for operators.

In July, the Air Force awarded Boeing a contract to build the first lot of eight jets. Future plans call for as many as 144 aircraft. For more information on Defense, Space & Security, visit www.boeing.com

Boeing is the world’s largest aerospace company and leading provider of commercial airplanes, defense, space and security systems, and global services. As a top U.S. exporter, the company supports commercial and government customers in more than 150 countries. Building on a legacy of aerospace leadership, Boeing continues to lead in technology and innovation, deliver for its customers and invest in its people and future growth.

Boeing Reports Fourth-Quarter Results

January 27, 2021 / WIL BALDWIN

Fourth Quarter 2020

Financial results significantly impacted by COVID-19, 737 MAX grounding, and commercial widebody programs
777X program recorded $6.5 billion pre-tax charge; first delivery expected in late 2023
737 MAX began receiving regulatory approval to resume operations and restarted deliveries
Revenue of $15.3 billion, GAAP loss per share of ($14.65) and core (non-GAAP)* loss per share of ($15.25)

Full-Year 2020

Revenue of $58.2 billion, GAAP loss per share of ($20.88) and core (non-GAAP)* loss per share of ($23.25)
Operating cash flow of ($18.4) billion; cash and marketable securities of $25.6 billion
Total backlog of $363 billion, including more than 4,000 commercial airplanes
Strengthening safety processes, improving performance, managing liquidity and transforming for the future

Table 1. Summary Financial Results	Fourth Quarter		Full Year
(Dollars in Millions, except per share data)	2020	2019	Change	2020	2019	Change

Revenues	$15,304	$17,911	(15)%	$58,158	$76,559	(24)%

GAAP
Loss From Operations	($8,049)	($2,204)	NM	($12,767)	($1,975)	NM
Operating Margin	(52.6)%	(12.3)%	NM	(22.0)%	(2.6)%	NM
Net Loss	($8,439)	($1,010)	NM	($11,941)	($636)	NM
Loss Per Share	($14.65)	($1.79)	NM	($20.88)	($1.12)	NM
Operating Cash Flow	($4,009)	($2,220)	NM	($18,410)	($2,446)	NM
Non-GAAP*
Core Operating Loss	($8,377)	($2,526)	NM	($14,150)	($3,390)	NM
Core Operating Margin	(54.7)%	(14.1)%	NM	(24.3)%	(4.4)%	NM
Core Loss Per Share	($15.25)	($2.33)	NM	($23.25)	($3.47)	NM

*Non-GAAP measure; complete definitions of Boeing’s non-GAAP measures are on page 6, “Non-GAAP Measures Disclosures.”

The Boeing Company [NYSE: BA] reported fourth-quarter revenue of $15.3 billion, reflecting lower commercial deliveries and services volume primarily due to COVID-19 as well as 787 production issues, partially offset by a lower 737 MAX customer considerations charge in the quarter compared to the same period last year (Table 1). GAAP loss per share of ($14.65) and core loss per share (non-GAAP)* of ($15.25) reflected a $6.5 billion pre-tax charge on the 777X program and a tax valuation allowance, partially offset by a lower 737 MAX customer considerations charge. Boeing recorded operating cash flow of ($4.0) billion.

“2020 was a year of profound societal and global disruption which significantly constrained our industry. The deep impact of the pandemic on commercial air travel, coupled with the 737 MAX grounding, challenged our results. I am proud of the resilience and dedication our global team demonstrated in this environment as we strengthened our safety processes, adapted to our market and supported our customers, suppliers, communities and each other,” said Boeing President and Chief Executive Officer Dave Calhoun. “Our balanced portfolio of diverse defense, space and services programs continues to provide important stability as we lay the foundation for our recovery. While the impact of COVID-19 presents continued challenges for commercial aerospace into 2021, we remain confident in our future, squarely-focused on safety, quality and transparency as we rebuild trust and transform our business.”

The return to service of the 737 MAX in the U.S. and several other markets was an important step, and Boeing continues to follow the lead of global regulators and support its customers. Since the FAA’s approval to return to operations, Boeing has delivered over 40 737 MAX aircraft and five airlines have safely returned their fleets to service as of January 25, 2021, safely flying more than 2,700 revenue flights and approximately 5,500 flight hours.

Boeing now anticipates that the first 777X delivery will occur in late 2023. This schedule, and the associated financial impact, reflect a number of factors, including an updated assessment of global certification requirements, the company’s latest assessment of COVID-19 impacts on market demand, and discussions with its customers with respect to aircraft delivery timing.

Click the link below to read the full press release!

https://boeing.mediaroom.com/2021-01-27-Boeing-Reports-Fourth-Quarter-Results

Amtrak Seeking Contractors for New Carrollton Station Project

January 22, 2021 / WIL BALDWIN

WASHINGTON – Amtrak is transforming Northeast Corridor train travel by enhancing the customer experience, both in stations and on board trains. As part of this effort, Amtrak is currently accepting Letters of Interest from interested contractors until Feb. 15, 2021, for construction associated work at New Carrollton Station in Maryland. The project involves work within the existing station and the construction of a side platform, and will be closely coordinated with Amtrak for minimal impacts to service.

This infrastructure work is underway in preparation for the introduction of the new Acela fleet scheduled to begin entering service in 2021. The project is necessary to support higher frequency Acela service by expanding the routing options available for high-speed trains in the busy triple-track territory between Washington, D.C. and Baltimore, which is also heavily utilized by commuter trains.

Constructed in 1983 as an intermodal facility, the New Carrollton station serves Amtrak and Maryland Area Regional Commuter (MARC) trains, Washington Metrorail, Metro buses, MTA buses and county transit, as well as many commuting drivers who connect to transit and Amtrak. The New Carrollton Station is served daily by Amtrak’s Acela, Northeast Regional, Palmetto and Vermonter trains. New Carrollton Staton is located on the Northeast Corridor (NEC), one of the busiest, most complex, and economically vital transportation systems in the world connecting eight states and the District of Columbia.

In an effort to make Amtrak the smarter way to travel, we are also upgrading our infrastructure and modernization efforts and improving track capacity and ride quality all along the Northeast Corridor. The New Carrollton Station project also complements other significant station expansion investments at New York Penn Station; the opening of the new Moynihan Train Hall in New York; and further development of stations in Washington, D.C., Baltimore and Philadelphia.

Visit Amtrak.com to learn more about the Future of Rail and infrastructure improvements.

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