Tag: experience (Page 11 of 12)

Delta to Become Largest U.S. Carrier Serving Tokyo-Haneda

August 11, 2019 / WIL BALDWIN

Delta to become largest U.S. carrier serving Haneda in 2020, with full transfer of U.S.-Tokyo services from Narita airport to Haneda
Airline will offer industry leading product, with unparalleled operational reliability and service on seven daily flights to Haneda from cities throughout the U.S.
Additional changes to intra-Asia flying include new Delta-operated Seoul-Manila service

Under a final decision announced by the U.S. Department of Transporation today, Delta will become the largest U.S. carrier serving Haneda, with seven daily flights between Haneda and Seattle, Detroit, Atlanta, Honolulu, Minneapolis, Los Angeles and Portland, Ore. With this change, Delta will transfer its full operation of U.S.-Tokyo services from Narita to Haneda, the city’s closest and most convenient airport, beginning in March 2020.

“We have proudly served Japan for more than 70 years and our commitment to our Tokyo legacy remains strong,” said Steve Sear, President – International and Executive Vice President – Global Sales. “This new service is a game-changer for Delta’s ability to offer competitive and comprehensive access to the city, which is one of the world’s most important business markets. It’s a win for our customers, giving them much quicker access to the city center, and it complements our overall strategy of growth across the Pacific.”

As part of its long-term Asia-Pacific network strategy, Delta will also adjust its network of flights beyond Narita. Effective March 2020, the carrier will suspend its NRT-MNL service and launch new daily ICN-MNL service operated by Delta. Serving Manila through Seoul will offer our customers superior connectivity via our industry-leading trans-Pacific hub in Seoul with our JV partner Korean Air.

While Delta will suspend Narita-Singapore service beginning Sept. 22, 2019, Delta customers can continue to reach Singapore – and more than 80 other destinations throughout Asia – through Seoul-Incheon via the airline’s partnership with Korean Air.

These moves are contingent upon securing viable operational slots.

Featuring state-of-the-art widebody aircraft and award-winning reliability, product and service, delivered by Delta people

All Delta aircraft between the U.S. and Tokyo feature the carrier’s premium Delta One experience, which includes a dedicated in-cabin flight attendant; a 180-degree flat-bed seat with direct-aisle access; extra-wide inflight entertainment screens; and seasonally rotating, chef-designed Delta One menus with the option to pre-select first choice of entrée, paired with wines hand-selected by Master Sommelier Andrea Robinson.

Aircraft on flights between Haneda and Seattle, Detroit, Minneapolis/St. Paul, Los Angeles and Atlanta also feature Delta Premium Select, Delta’s newest cabin experience that brings the “premium” back to premium economy with more space including a wider seat with additional recline and leg rest; elevated service including pre-departure beverage service; and distinguished amenities including a wider in-flight entertainment screen.

In addition to Delta’s award-winning operational reliability and service, all cabins of service on flights between the Haneda and the U.S. will include complimentary meals, snacks and beverages, including meals for all customers created in partnership with Michelin consulting chef Norio Ueno. This November, Delta is launching a first-of-its-kind bistro-style international Main Cabin experience featuring welcome cocktails, hot-towel service and mix-and-match options for premium appetizers and larger entrees.

All seats on all flights from the U.S. to Tokyo-Haneda will offer personal entertainment systems with free entertainment, free mobile messaging, high-capacity overhead bins, Wi-Fi, upgraded amenity kits and more. More international onboard enhancements are coming soon, like refreshed ear buds and headsets, to further demonstrate the airline’s commitment to creating a best-in-class experience all customers can look forward to.

Amtrak Investing in the Auto Train Customer Experience

July 16, 2019 / WIL BALDWIN

Changes to debut by January 2020

WASHINGTON – Amtrak will introduce a series of enhancements on the Auto Train during the next six months. This train offers daily, non-stop service from Lorton, Va. (near Washington, D.C.), and Sanford, Fla. (near Orlando). Customers can skip I-95 and travel with their vehicles, including cars, vans, SUVs, motorcycles, and even small boats or jet-skis.

Customers in the Sleeping Car will notice enhancements such as upgraded towels and bed linens and other pleasantries in each room. The dining car will feature a new menu and the addition of complimentary wine to the dinner service. This complimentary dinner service will become an exclusive amenity to Sleeping Car customers beginning on Jan. 15, 2020.

Amtrak will also expand the availability of every Sleeping Car accommodation — Roomette, Bedroom, Family Bedroom and Accessible Bedroom — to meet the demand for this class of service.

Coach customers will continue to take advantage of low fares and can choose from new dining options with the debut of the Cross-Country Café. Beginning on Jan. 15, 2020, the new menu will offer more meals, snacks and beverages for sale. At that time, Coach class tickets will no longer include complimentary dinner service. Coach customers will receive a complimentary continental breakfast prior to arrival at the Amtrak stations in Lorton, Va., or Sanford, Fla.

For all customers, food trucks will be on-site in Lorton, Va., and Sanford, Fla., to offer a variety of dining options before their journey begins.

“These upgrades represent an investment in improving the travel experience on this one-of-a-kind train,” Amtrak President and CEO Richard Anderson said. “Our continued success depends on increasing customer satisfaction by upgrading sleeping accommodations, keeping Coach as an affordable option and providing more choice in food options in the station and onboard.”

By the start of 2020, customers can take advantage of additional offers to travel on the Auto Train:

Share Fares will be available for travel with up to three companions. The discount will be up to 70% for a group of four and apply to select departures
The Oversized Vehicles fare will be available for minivans, full-size pick-up trucks and SUVs with three or more rows. This option will allow customers to pack more into their vehicle.
Amtrak Guest Rewards Select Executive members will receive a complimentary priority offload coupon as part of their tier member benefits.

Southbound Auto Train heading over Neabsco Creek in Woodbridge, VA.

JetBlue Named #1 Domestic Airline by Travel + Leisure World

July 10, 2019 / WIL BALDWIN

NEW YORK–(BUSINESS WIRE)– JetBlue (NASDAQ: JBLU) today proudly announced it has been named the number one domestic airline in Travel + Leisure’s World’s Best Awards 2019. Each year, the readers of Travel + Leisure, the largest travel brand in the United States, vote on their favorite airlines, destinations, hotels, and more. Now approaching 20 years of low-fare flying, JetBlue continues to put the customer at the center of the travel experience in ways no airline can match.

“Whether it’s new planes on new routes, our customer comfort and inflight connectivity, or our airport amenities and caring crewmembers, JetBlue strives to lead the industry in every aspect of air travel,” said Joanna Geraghty, JetBlue’s president and chief operating officer. “Honors like this from Travel + Leisure show that the dedication of our 22,000+ crewmembers is truly making a difference in the experiences of our customers each day and we couldn’t be prouder.”

This recognition comes as JetBlue recently took delivery of its first Airbus A321neo aircraft and announced future orders for the A321LR, A321XLR and A220-300 aircraft. Together the aircraft will usher in the next chapter of the JetBlue story with unmatched fuel savings, a best-in-class customer experience from award-winning crewmembers, and the promise to broaden the customer-focused airline’s reach within the Americas and into Europe in the years ahead.

At the same time, JetBlue continues to make significant investments in its current fleet and customer experience through the restyling of its A320 aircraft. JetBlue’s newest Airbus A320 cabin experience officially took flight this spring and introduces a new era of comfort and connectivity to travelers, bringing to the skies the widest seats available for this aircraft and the most legroom in coach of any U.S. airline (a). The refreshed experience also offers an unparalleled inflight entertainment (IFE) experience with 100+ channels of DIRECTV® and hundreds of free movies and shows, expanded coverage of free Fly-Fi® broadband connectivity almost everywhere JetBlue flies (b) and much more.

Additionally, JetBlue continues to expand its award-winning premium Mint experience on cross-country routes and in the Caribbean and Latin America. Currently, the airline operates more than 80 daily Mint flights in 15 JetBlue cities. On most of these routes, JetBlue is the only airline to offer regularly scheduled flights with a lie flat seat, which complements other Mint amenities including tapas-style dining, Hayward and Hopper amenity kits, dessert from local artisanal ice cream makers and award-winning service from hospitality-trained crewmembers.

“For 24 years, our readers have been voting in the Travel + Leisure World’s Best Awards,” said Jacqui Gifford, Editor in Chief, Travel + Leisure. “This annual franchise is a global collection of the top hotels, islands, cities, cruise lines, airlines, and more. Brands and properties from all over the world—from Peru to Japan, India to Italy, and right here at home in the United States—are recognized by our audience because they deliver on exceptional experiences, rooted in a sense of place. I congratulate all of this year’s winners, who have worked so hard to be among the world’s best.”

JetBlue’s honor from Travel + Leisure comes on the heels of JetBlue being named Highest in Customer Satisfaction Among Low Cost Carriers in the J.D. Power 2019 North America Airline Satisfaction Study. The airline has also recently picked up awards for its TrueBlue loyalty program, the JetBlue mobile app and was awarded for “Best Regional Business Class” and Overall “Passenger Comfort” in North America by TripAdvisor.

Travel + Leisure’s 2019 Top 5 Domestic Airlines can be found here: https://www.travelandleisure.com/worlds-best/domestic-airlines-in-us

Southwest Airlines Brings Shark Week To The Sky

July 9, 2019 / WIL BALDWIN

Southwest Airlines Co. (NYSE: LUV), in partnership with Discovery Channel, launched a campaign bringing the fun of Shark Week to flying fans this summer. The carrier is celebrating Shark Week throughout July, ahead of Shark Week on Discovery beginning Sunday, July 28.

“Our Shark Week partnership brings fun through unique offerings for our Customers and Employees,” said Brandy King, Director of External Communication who oversees the airline’s Brand Partnerships and Entertainment Public Relations initiatives. “Whether on the ground with augmented reality experiences and gate games hosted by our Employees, to inflight exclusive content on our Shark Week On-Demand Channel, or through our social channels with engaging content and a special sweepstakes, we’ll be celebrating Sharks all month.”

Southwest brings Shark Week to fans through all phases of travel and, this year, extends the immersion straight into their homes. Through an augmented reality experience, Shark Week fans engaging with Southwest through the carrier’s social channels and in airports across the country will be encouraged to “swim with sharks” by using the augmented reality experience, accessible via swa.is/sharkweek. Fans can download a filter on their cell phones to select from the five most-popular sharks featured in Shark Week programming (Great White Shark, Hammerhead Shark, Mako Shark, Tiger Shark, and Bull Shark) to swim across their screens, and share a photo or video of the experience to their social channels using #SharksTakeFlight.

Customers traveling this summer will be able to experience the fun of Shark Week in a variety of ways. While inflight, Customers can enjoy jawsome content via the Onboard Entertainment Portal’s custom Shark Week TV Series Channel. The Shark Week TV Series Channel houses a library of Shark Week episodes that Customers can sink their teeth into, plus a never-before-seen episode, Extinct or Alive: The Lost Shark, which Customers can watch nearly 30 days ahead of its premiere during Shark Week. The feeding frenzy continues as Southwest Customers tune in to Shark Week on Discovery Channel beginning Sunday, July 28, and continuing through Sunday, August 4, via Live TV onboard Southwest WiFi-equipped flights.

Southwest Employees also are getting in on Shark Week fun! Beginning July 8, Employees in 40 Southwest airports will display Shark Week materials in gate areas with which Customers can interact. Delivering on Southwest’s legendary Customer Service and Hospitality, Southwest Employees will host gate games to entertain fliers and celebrate the 31st anniversary of Shark Week, one of the most popular and longest-running televised summer events in history.

For fans who want to experience a diving excursion, Southwest is hosting a Dare to Dive sweepstakes from July 1-31 giving a chance to land a trip to Nassau, Bahamas, to enjoy a diving experience*. Anyone may visit Southwest.com/sharkweek for a chance to win roundtrip air travel (does not include taxes and fees of at least $5.60 per one-way flight) for winner and three guests, a $3,000 gift card to The Island House, a boutique hotel, and a $375 gift card to Stuart Cove’s for a diving excursion.

One of the most popular and longest-running televised summer events, Shark Week has celebrated cartilaginous creatures for more than 30 years. This year, viewers can enjoy hours of new content that will answer some of your most pressing shark-related questions. This year’s programming will immerse fans in the lives of sharks all around the world, from the Caribbean Sea to the island of Guadalupe, and many places in between.

*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of 50 United States and the District of Columbia, excluding Alaska, age 19 years or older at time of entry. Limit one entry per person per day. All fields must be completed. Approximate retail value of prize: $4,975.00. For complete details and Official Rules, visit http://www.southwest.com/sharkweek. By submitting an entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwest.com. Sponsor: Southwest Airlines Co., 2702 Love Field Dr. Dallas, TX 75235. Enter by July 31, 2019 at 11:59 p.m. E.T. Air travel does not include taxes and fees of at least $5.60 per one-way flight.

Delta to Launch New York to Houston Nonstop service between on state-of-the-art A220 aircraft

July 9, 2019 / WIL BALDWIN

Delta is launching its state-of-the-art Airbus A220 aircraft on new flights between New York’s JFK International Airport and Houston’s Bush Intercontinental Airport this October, with customers enjoying best-in-class service on two daily flights connecting two of the largest business markets in the U.S.

“Our new twice-daily flight to Houston on the finest narrowbody experience in the skies today marks another step in Delta’s ongoing investment to provide New York customers with the broadest network, most comfortable experience, and best products available,” said Chuck Imhof, V.P. — New York and Sales-East.

For Houston customers connecting through JFK, the new service will provide one-stop access to international destinations such as Lagos, Nigeria; Dakar, Senegal; Accra, Ghana; and Tel Aviv, Israel.

Service will begin on Oct. 27, 2019, and will operate on the following schedule:

IAH

Departs IAH at 11:58 a.m. and arrives JFK at 4:22 p.m.
Departs IAH at 6:22 p.m. and arrives JFK at 10:45 p.m.

JFK

Departs JFK at 8:00 a.m. and arrives IAH at 11:19 a.m.
Departs JFK at 2:55 p.m. and arrives IAH at 6:14 p.m.

Delta has grown its presence in New York City by over 65 percent in the last 10 years and today operates more than 520 peak-day departures from its hubs at LaGuardia and JFK. The airline is JFK’s No. 1 carrier, offering more than 240 peak daily departures to nearly 100 worldwide destinations. The airline first unveiled its $1.4 billion, state-of-the-art international gateway at JFK’s Terminal 4 in 2013. Delta also continues to make significant investments to provide more consistency, comfort and convenience in the travel experience throughout all cabins of service on its flights to and from New York.

Service to Houston from JFK complements the five daily flights Delta currently offers between Houston and Delta’s other New York hub at LaGuardia. Those flights also are operated on the A220, which features a modern and spacious interior, and an elevated, customer-friendly onboard experience including:

Thoughtful innovations like high-capacity overhead bins, extra-large windows and full-spectrum LED ambient lighting.
The widest Main Cabin seats in Delta’s entire fleet in a two-by-three layout, with personal power ports and complimentary premium entertainment on individual seat-back screens.
A new First Class seat design in a two-by-two layout, featuring the largest IFE screens of any Delta domestic First Class seat.

Delta’s A220 debuted in February to rave reviews; Business Insider called the A220 “an absolute triumph.” The airline plans to add a total of 95 A220s to its aircraft fleet over the next four years.

Delta Air Lines’ brand new A220 jet lands at Hartsfield-Jackson International Airport in Atlanta, Ga. on Tuesday, December 18, 2018. (Photo by Chris Rank/Rank Studios 2018)

World of Hyatt Adds Alila Hotels And Resorts

June 26, 2019 / WIL BALDWIN

Alilas Villas Uluwatu, Bali, Indonesia

Addition of Alila Hotels provides World of Hyatt loyalty members even more places to earn and redeem points and connect to exclusive experiences across distinct hotels and resorts

CHICAGO (June 25, 2019) – Hyatt Hotels Corporation (NYSE:H) today announced the introduction of Alila Hotels into the World of H yatt loyalty program beginning June 25, 2019. This program expansion allows World of Hyatt members to enjoy more unique stay options, the ability to earn and redeem points and enjoy in-hotel benefits at 16 participating Alila properties located throughout Asia, Southwest Asia and the U.S. This program addition quickly follows Hyatt’s November 2018 acquisition of Two Roads Hospitality and its recent integration of the Thompson Hotels and Joie de Vivre brands, with the Destination Hotels brand set to follow later this year.

16 Alila hotels are joining World of Hyatt beginning June 25, 2019 through July 16, 2019, including:

Ventana Big Sur – an Alila Resort – Big Sur, California (June 25)
Alila Solo – Solo (Surakarta), Central Java, Indonesia (June 25)
Alila Seminyak – Seminyak, Bali, Indonesia (June 25)
Studios at Alila Seminyak – Seminyak, Bali, Indonesia (June 25)
Alila Ubud – Gianyar, Bali, Indonesia (June 25)
Alila Villas Uluwatu – Uluwatu, Bali, Indonesia (June 25)
Alila Villas Koh Russey – Koh Russey, Sihanoukville Province, Cambodia (June 26)
Alila Bangsar – Kuala Lumpur, Malaysia (June 26)
Alila Manggis – Karangasem, Bali, Indonesia (June 26)
Alila SCBD – Jakarta, Java, Indonesia (June 26)
Alila Diwa Goa – Salcette, Goa, India (July 15)
The Diwa Club by Alila – Salcette, Goa, India (July 15)
Alila Jabal Akhdar – Jabal Al Akhdar, Oman (July 15)
Alila Fort Bishangarh – Jaipur, Rajasthan, India (July 16)
Alila Anji – Anji, Zhejiang, China (July 16)
Alila Wuzhen – Jiaxing, Zhejiang, China (July 16)

“Following the additions of the Thompson Hotels and Joie de Vivre brands into World of Hyatt, we are thrilled to introduce Alila as the next former Two Roads brand to join the loyalty program,” said Amy Weinberg, senior vice president, World of Hyatt. “Alila is an award-winning brand known for its combination of innovative design and eco-luxury in unique locations, set apart by an unprecedented level of private space, crafted artisanship, personalized hospitality, and bespoke journeys. We are looking forward to offering our World of Hyatt members the opportunity to discover even more unique destinations and exclusive experiences at these remarkable properties while enjoying the rewards they’ve come to expect from World of Hyatt.”

Following the completion of the Alila Hotels integration on July 16, 2019, more than 40 hotels across the Thompson Hotels, Joie de Vivre and Alila brands will have joined World of Hyatt in many new destinations including Zihuatanejo, Mexico, Ubud, Bali, Indonesia, and more.

Exclusive Alila FIND Experiences

Additionally, as part of the Alila brand integration, World of Hyatt members will be able to participate in uniquely crafted, authentic experiences at participating Alila hotels and resorts through the FIND experience platform, all of which will align with Hyatt’s three landmarks of wellbeing: Feel, Fuel and Function. Available for members to redeem using points, these specially curated experiences will be focused on enhancing mind and body, through offerings like the Balinese Beauty Ritual at Alila Seminyak, Seminyak, Indonesia; Journey to Gastronomy at Alila Villas Uluwatu, Uluwatu, Indonesia; Payangan “Private Bali” Trekking to explore rice terraces and riverside views at Alila Ubud, Gianyar, Indonesia; and Snorkeling the Blue Lagoon in Bali at Alila Manggis, Karangasem, Indonesia.

Exclusive World of Hyatt Member Offer

To celebrate, members can earn 2,000 Bonus Points for their first qualifying stay exploring each of the new brands for a total of up to 8,000 Bonus Points, plus a free night when they experience all four brands this year. Eligible stays at participating hotels begin once each property participates in World of Hyatt and are valid through December 31, 2019. No registration is required. Full terms for these offers are below. These offers are combinable with other program offers, and are part of World of Hyatt’s continued commitment to increasing rewarding offerings for its global members.

To learn more visit worldofhyatt.com/ne wbrands.

Guests can join World of Hyatt for free online at worldofhyatt.com, via a Global Contact Center or at any Hyatt hotel or resort worldwide.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and /or one or more of its affiliates.

Delta Rolls Out Latest Cabins to Europe and South America

June 25, 2019 / WIL BALDWIN

By Aimee Greaves

Upgraded Boeing 767-400s will have new Delta One business class seat.
Delta Premium Select also expands to more markets.

Delta Air Lines will offer improved cabin experiences for customers starting this fall through the launch of its new business class seat offering more comfort and privacy, plus the expansion of its international premium economy cabin, Delta Premium Select to new markets in Europe and South America.

The new cabins will be fitted on the 767-400 fleet and bring all four branded seat products – Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin – to this aircraft for the first time. The aircraft have initially been scheduled on select flights between Atlanta and London Heathrow starting November 12, 2019, followed by a number of additional European and South American markets. Select flights to London, Zurich and Brussels on this aircraft will be available for purchase starting this weekend with additional markets for sale in the coming weeks.

Here is a full overview of the markets the new 767-400 aircraft will fly:

Route (airport code)	Effective Dates
Atlanta (ATL) – London Heathrow (LHR)	Nov. 12
New York-JFK (JFK) – London Heathrow (LHR)	Nov. 16
Boston (BOS) – London Heathrow (LHR)	Nov. 20
New York-JFK (JFK) – Zurich (ZRH)	Dec. 8
New York-JFK (JFK) – Brussels (BRU)	Jan. 30
Atlanta (ATL) – Brussels (BRU)	Feb. 22
New York-JFK (JFK) – São Paulo (GRU)	2Q 2020
Detroit (DTW) – London Heathrow (LHR)	2Q 2020
Minneapolis (MSP) – London Heathrow (LHR)	2Q 2020
Portland (PDX) – London Heathrow (LHR)	2Q 2020
Atlanta (ATL) – Munich (MUC)	2Q 2020
New York-JFK (JFK) – Nice	2Q 2020
Atlanta (ATL) – Zurich (ZRH)	2Q 2020
Atlanta (ATL) – Buenos Aires (EZE)	2Q 2020

”Our investments in our Boeing 767-400 fleet reflect our continuous effort to elevate each aspect of the international customer experience,” said Steve Sear, Delta’s President — International and E.V.P. — Global Sales. “We understand that our customers want to curate their own travel experience and offering four cabins allows for more choice while continuing to align our products across the Delta fleet.”

Delta is investing millions of dollars in its widebody long-haul fleet to give customers greater choice when they travel. The 767-400 refit follows the introduction of the Delta One suite and Delta Premium Select on its Airbus A330-900neo, Airbus A350-900 and Boeing 777-200 aircraft.

Here are some more details on Delta’s new cabins:

Delta One

The cabin will feature a new seat customized for this aircraft, which offers extra privacy through high sides and a divider between the two middle seats in the 1-2-1 configuration. There will be 34 seats in total.
The memory foam-cushion seats will also feature personal stowage areas, customizable ambient lighting and 18″ wide, high-resolution in-flight entertainment screens.
New self-service area for customers to enjoy snacks and beverages at their leisure throughout the flight.

Delta Premium Select

Delta’s premium economy cabin, Delta Premium Select, will have 20 seats in a 2x2x2 configuration.
It is a separate cabin between Delta One and Main Cabin, offering customers dedicated service, plated meals on Alessi serviceware, TUMI branded amenity kits, and LSTN noise-canceling headsets.
Seats, with memory foam cushions, will be 19″ wide with up to 38″ pitch and 7″ recline. The seats will also feature an adjustable leg rest and footrest, along with a larger IFE 13.3″ screen than found in Comfort+ and Main Cabin.

Delta Comfort+ and Main Cabin

New, wider seats with memory foam cushions and adjustable headrests for improved comfort on long-haul flights.
10.1” seatback screens to enjoy the 1,000+ hours of entertainment available on-demand via Delta Studio.

Furthermore, the aircraft will also be fitted with Delta’s own in-flight entertainment system created by Delta Flight Products. The first-of-its-kind system combines wireless technology with state-of-the-art tablet displays mounted into the back of the seat. The system debuted on Delta’s A220 fleet and is also rolling out on the new A330-900neo fleet before coming to the 767-400 aircraft as part of the interior refit.

In addition to the expected customer experience and cost benefits, wireless IFE also helps reduce the airline’s environmental impact. The wireless streaming technology enables the reduction of about one pound of wiring per seat when installed on an aircraft. This means Delta’s modified 767-400 fleet will save about 1,330 metric tons of carbon emissions annually.

Visit the Delta link below for a video presentation of the new cabin layouts!

https://news.delta.com/delta-rolls-out-latest-cabins-europe-and-south-america

Spirit Airlines Bringing its Low Fares to Nashville

June 5, 2019 / WIL BALDWIN

MIRAMAR, Fla., June 03, 2019 (GLOBE NEWSWIRE) — Are you ready for some live music and hot chicken? Spirit Airlines is bringing its low fares and signature service to Nashville, Tennessee. Beginning October 10, 2019, Spirit (NYSE: SAVE) will begin nonstop daily service from Nashville International Airport (BNA) to Baltimore/Washington, Fort Lauderdale, New Orleans, Las Vegas and Orlando. The airline will also add nonstop service to Tampa on November 5. The six routes will operate year-round and create dozens of connections to some of Spirit’s most popular destinations, throughout the U.S., Caribbean and Latin America.

Spirit Airlines is starting service to/from Nashville, TN (BNA) to Baltimore, MD/Washington, DC (BWI), Fort Lauderdale, FL (FLL), New Orleans, LA (MSY), Las Vegas, NV (LAS), Orlando, FL (MCO) and Tampa, FL (TPA).

“Spirit Airlines is excited to announce service to Music City,” said Ted Christie, Spirit Airlines’ President and Chief Executive Officer. “Nashville is one of the fastest growing cities in the country and has a lot to offer. From the best live entertainment and family-friendly attractions to a robust food and craft beer scene, there is something for everyone. We’re equally excited to bring our new Nashville-area Guests to great destinations throughout the U.S., Latin America, and the Caribbean.”

“Today’s announcement is exactly why Nashville International Airport is focused on expanding and renovating our facilities, so we can continue to attract new air carriers and provide additional routes for travelers to and from Middle Tennessee,” said Doug Kreulen, Nashville International Airport’s President and Chief Executive Officer. “We appreciate Spirit Airlines’ investment and confidence in our community, and we look forward to a successful collaboration as we grow our airport and generate economic activity for our region.”

“Spirit Airlines marks the 15th airline carrier operating at Nashville International Airport,” said Dr. A. Dexter Samuels, Nashville International Airport’s Board Chair. “The addition of new airlines and more air service creates competition in various markets and helps keep air fares affordable for our passengers. It’s a dynamic that well serves both the business and leisure traveler and underscores our strategic direction at BNA. On behalf of the BNA Board of Commissioners, welcome to Nashville.”

Nashville, TN (BNA) to/from:	Starts:	Frequency:
Baltimore, MD/Washington, DC (BWI)	October 10, 2019	Daily, year-round
Fort Lauderdale, FL (FLL)	October 10, 2019	Daily, year-round
New Orleans, LA (MSY)	October 10, 2019	Daily, year-round
Las Vegas, NV (LAS)	October 10, 2019	Daily, year-round
Orlando, FL (MCO)	October 10, 2019	Daily, year-round
Tampa, FL (TPA)	November 5, 2019	Daily, year-round

The announcement will add to Spirit’s growing network, as the value carrier recently announced it would be launching service in Burbank, Sacramento, and Charlotte on June 20. While expanding its network, the airline is also focused on investing in the Guest experience and delivering the best value in the sky.

Announcement video can be used for publication via YouTube: https://youtu.be/DbyFM6xtN0E

About Spirit Airlines:
Spirit Airlines (NYSE: SAVE) is committed to delivering the best value in the sky. We are the leader in providing customizable travel options starting with an unbundled fare. This allows every Guest to pay only for the options they choose — like bags, seat assignments and refreshments — something we call À La Smarte. We make it possible for our Guests to venture further and discover more than ever before. Our Fit Fleet® is one of the youngest and most fuel-efficient in the U.S. We operate more than 600 daily flights to 76 destinations in the U.S., Latin America and the Caribbean, and are dedicated to giving back and improving the communities we serve. Come save with us at spirit.com. At Spirit Airlines, we go. We go for you.

Delta & Aeromexico Celebrate Second Year of Key Partnership

June 3, 2019 / WIL BALDWIN

Story by Sarah Lora

The two airlines have jointly transported more than 14.4 million passengers since the Joint Cooperation Agreement launched.

Highlights include introducing eight new routes and two new joint destinations in Mexico, strengthening the network’s power in the transborder market.
Airlines have eliminated 80% percent of the differences in service and standardized processes to create a seamless travel experience.

Since Delta Air Lines and Aeromexico departed together on a journey to pioneer the first transborder airline alliance between the U.S. and Mexico, more than 14.4 million passengers have benefitted from the carriers’ integration during the last two years.

Today, Delta and Aeromexico jointly offer more than 1,100 weekly flights on 64 routes between 11 cities in Mexico and 33 in the U.S. The Joint Cooperation Agreement has launched eight new routes and two new joint destinations in Mexico, and allowed terminal co-location in 12 airports in the U.S., 10 of which are Delta hubs, and three Aeromexico hubs in Mexico.

As seamless as checking in at a Delta terminal and boarding an Aeromexico plane, “our goal is creating a familiar travel experience with standards that are common across Delta and Aeromexico. This partnership and the integration of both airlines allow us to offer a more powerful network, more benefits and standard policies, which result in a seamless service,” said Nicolas Ferri, Delta’s Vice President— Latin America and Alliances Americas.

True to its word, the JCA has so far eliminated 80% of the differences in services and has standardized many processes, such as purchasing tickets online or benefitting from loyalty programs. On board, customers will find uniformity on Delta and Aeromexico cabins, seat selection and checked and carry-on baggage policies; parallel access to Gogo’s WiFi portal and free text messaging; as well as having Spanish-speaking crew members on all transborder flights.

“Although the integration of commercial processes, products, airports and sales teams has been a great challenge, communicating with a cohesive voice has facilitated that assimilation. While Delta and Aeromexico have distinct and unique looks, we respect each other and share the same vision: to provide the best of each to our customers,” said Paul Verhagen, Aeromexico’s Senior Vice President – International Sales.

Providing the best isn’t limited to the airport experience. From sponsoring the Mexican National Soccer Team to the Latin GRAMMY Acoustic Sessions in Miami, L.A. and Mexico City, Delta and Aeromexico are committed to supporting the communities they serve. The airlines aim to foster unity, diversity and to uphold corporate values through their sponsorships of a variety of sporting and cultural events in both Mexico and the United States.

“Such a historic alliance between two iconic airlines is about making travel between the two carriers easier for customers. By working together, we have shared and applied best practices and business solutions, bringing our individual strengths into the partnership,” added Ferri.

Delta and Aeromexico sales professionals have formed a fully integrated sales team dedicated to promoting both operators in the U.S. and Mexican markets. Routes have been increasingly added throughout the two years under the JCA, strengthening the power of the network in the transborder market.

Customers from Atlanta can enjoy nonstop access to nine cities in Mexico including Mexico City, Guadalajara and Monterrey. The JCA also operates direct flights from New York, Detroit, Minneapolis, Salt Lake City, Seattle, and Los Angeles to multiple business and leisure points in Mexico.

Connectivity is crucial to driving business and boosting the economy of both countries, while offering customers the possibility of discovering new experiences through Delta and Aeromexico’s distinctive service in the coming years.

Newest Delta Sky Club Evokes Eclectic Austin

May 20, 2019 / WIL BALDWIN

The new Delta Sky Club is the latest investment Delta is making for Austin travelers.

Just in time for summer travel, the newest Delta Sky Club and first at Austin-Bergstrom International Airport will open for business on May 21.

“Building on our unmatched operational excellence, award-winning customer service and the ability to easily connect to cities around the globe, the first Delta Sky Club at Austin will give business and leisure travelers yet another best-in-class offering to enjoy,” said Erik Snell, Delta’s Senior Vice President — Operations & Customer Center, who first shared the news of the new Club during a visit to the Austin Chamber of Commerce last year.

On the mezzanine level of the Barbara Jordan Terminal, this 9,000 sq. ft. Delta Sky Club conveniently located near the Delta gates features:

• Covered Sky Deck, an outdoor patio that can be enjoyed year-round.
• Full-service bar that includes seasonal cocktails and wine,
selected by Delta’s Master Sommelier Andrea Robinson, which
will be stored in a temperature-controlled custom glass tower,
along with the Agave Experience — an extensive selection of tequila
and mezcal that can be sampled in individual pours or tasting
flights — on the premium bar menu.
• Beer to try from around Texas, like Thirsty Planet Thirsty Goat,
Hi Sign Violet the Blueberry Blonde and Saint Arnold Fancy Lawnmower,
and rotating, seasonal food offerings inspired by the region, like
handcrafted tacos and barbecue dishes.
• Unique, eclectic interior style inspired by Austin with warm walnut
surfaces, metal finishes and rich fabrics.
• Select artwork from well-known and up-and-coming artists with
connections to Texas.
• Comfortable seating areas, high-speed Wi-Fi and power outlets at
nearly every seat.

“We’ve put care into every detail — from the curated, local artwork to the Club design to the seasonal food and beverage offerings,” said Claude Roussel, Managing Director — Delta Sky Club. “We look forward to welcoming guests traveling through Austin — they will be wowed by the experience and incredible service.”

The new Delta Sky Club is the latest investment Delta is making for Austin travelers. Delta offers 28 peak-day departures with nonstop service to all of its U.S. hubs, including three daily flights to both Los Angeles and New York City, easily connecting customers to the airline’s global network of more than 300 destinations. Delta also offers nonstop daily service to other key Austin destinations including Boston and Raleigh. In addition, Delta has hosted a “festival shuttle” from Los Angeles to the South by Southwest Conference and Festivals for the past five years, offering a curated travel experience to tech and entertainment leaders traveling to Austin. And, the airline continues to invest in the local workforce, recently insourcing dozens of airport operations jobs.

As a part of a long-term effort to expand the award-winning Delta Sky Club experience across the network, later this year Delta will debut a new Club at Louis Armstrong New Orleans International Airport and several upgrades like more, comfortable seating and a completely redesigned food and bar experience at the John F. Kennedy International Airport Terminal 4 Club. Salt Lake International Airport will also see a new, nearly 28,000-square-foot Club in 2020 and Los Angeles International Airport will see a new Club in 2021 — both of which will feature a Sky Deck and breath-taking views. Over the past several years, Delta also opened a new Club at Phoenix Sky Harbor International Airport and a refreshed Club at Ronald Reagan Washington National Airport, along with a new award-winning flagship clubs at Hartsfield-Jackson Atlanta International Airport and Seattle-Tacoma International Airport.

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