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Frontier Airlines Announces 15 Nonstop Routes from Newark

NEWARK, N.J. Aug. 27, 2019 – Low Fare carrier, Frontier Airlines, today announces new low-cost service from Newark Liberty International Airport (EWR) with 15 nonstop routes, including two international destinations: Cancun**, Mexico and Punta Cana**, Dominican Republic. To celebrate this new, low-cost service, Frontier is offering fares as low as $15* in addition to allowing customers to take advantage of the airline’s unique Kids Fly Free offer — both are available at flyfrontier.com.

The new routes include the only low-cost, nonstop options from EWR to Cancun**, Mexico; Chicago; Dallas; Denver; Miami; Punta Cana**, Dominican Republic; Phoenix; Raleigh, N.C., and San Juan**. In addition, Frontier will offer the only nonstop, cross-country option to Ontario, Calif., opening an affordable, convenient option for travel to the Los Angeles area.

“We’re excited to make flying more affordable for the Garden State with 15 new routes from Newark,” Barry Biffle, President and CEO of Frontier Airlines said. “With fares as low as $15, we hope we inspire more people to fly and are delighted to meet that demand with our ‘Low Fares Done Right’ promise. This includes a focus on serving families as well as the environment with a more sustainable approach to flying.”

Frontier’s flights from Newark will operate entirely outside the delay prone afternoon hours, ensuring the airline can deliver its signature ‘Low Fares Done Right’ service – combining a great low fare with an outstanding flight experience. “We’d like to thank our partners at the Port Authority of New York and New Jersey and the FAA for helping to establish Frontier as an effective low fare option at Newark Liberty Airport, without further contributing to delays in the most congested hours,” Daniel Shurz, senior vice president of commercial for Frontier Airlines said.

New routes from EWR beginning Nov. 14, 2019:

TO/FROMSERVICE FREQUENCYINTRO FAREAPPLICABLE DAYS FOR INTRO FARE:
McCarran International Airport (LAS)Daily$15*Tuesday, Wednesday
Orlando International Airport (MCO)Twice Daily$15*Tuesday, Wednesday
Miami International Airport (MIA)Daily(Twice Daily eff. Dec. 10, 2019)$15*Tuesday, Wednesday
San Juan Airport (SJU)**Daily$29*Tuesday, Wednesday

New routes from EWR beginning Dec. 10, 2019:

TO/FROMSERVICE FREQUENCYINTRO FAREAPPLICABLE DAYS FOR INTRO FARE:
Palm Beach International Airport (PBI)Daily$15*Tuesday, Wednesday
Phoenix Sky Harbor International Airport (PHX)Daily$15*Tuesday, Wednesday
Hartsfield-Jackson Atlanta International Airport (ATL)Daily$15*Tuesday, Wednesday

Service to Palm Beach is seasonal, frequency and times are subject to change, so please check FlyFrontier.com for the most updated schedule.

New routes from EWR beginning March and April 2020 with tickets going on sale at a later date:

TO/FROM
Tampa International Airport (TPA)
Punta Cana International Airport (PUJ)**
Cancun International Airport (CUN)**
Denver International Airport (DEN)
Ontario International Airport (ONT)
Chicago O’Hare International Airport (ORD)
Raleigh-Durham International Airport (RDU)
Dallas/Fort Worth International Airport (DFW)

“We are proud to be considered America’s Greenest Airline,” Biffle continued. “Frontier is the most fuel-efficient airline in the U.S., offering passengers both the most affordable and sustainable approach to flying.”

Frontier operates over 90 A320 family aircraft and has the largest A320neo fleet in the U.S., delivering the highest level of noise reduction and fuel-efficiency, compared to previous models. The use of these aircraft, Frontier’s seating configuration, weight-saving tactics, and baggage process have all contributed to the airline’s average of 39% fuel savings compared to other U.S. airlines (fuel savings is based on Frontier Airlines 2018 fuel consumption per seat-mile compared to the weighted average of major U.S. airlines). More information about Frontier’s green commitments are available at FlyGreener.com.

Frontier is committed to families. One of the most popular family offers is Kids Fly Free whereby one kid can fly free for every adult with Discount Den travel club membership on select dates and flights. Additional information about Kids Fly Free is available at https://www.flyfrontier.com/kidsflyfree. In addition to Kids Fly Free, Frontier offers special rewards and status benefits for the whole family. Plus, every Frontier aircraft features a unique animal on its tail — from Griz the Bear to Otto the Owl, to Flo the Flamingo — kids will enjoy getting to know their new animal friends.

Frontier is focused on more than low fares. The carrier offers customers the ability to customize travel to their needs and budget. For example, customers can purchase options a la carte or in one low-priced bundle called the WORKS. This bundle includes refundability, a carry-on bag, a checked bag, the best available seat, waived change fees, and priority boarding.

The airline’s frequent flier program, FRONTIER Miles lets members enjoy many benefits as well as the ability to attain Elite status. Like the airline, FRONTIER Miles is family-friendly, and the program makes it easy for families to enjoy the rewards together, including family pooling of miles. FRONTIER Miles is aptly named because you earn one mile for every mile flown – no funny formulas at Frontier. If a customer travels a little or a lot, they will find FRONTIER Miles rewarding.

With over 150 new Airbus planes on order, Frontier will continue to grow to deliver on the mission of providing affordable travel across America. Frontier’s young fleet also ensures that the company keeps fares low and that customers will enjoy a pleasant and reliable experience flying with the airline.

Media: For downloadable video and images of Frontier aircraft and airport operations, visit: https://news.flyfrontier.com/images–video/

Southwest Airlines to Cut Routes Including Austin Flights

USA Today has reported that Southwest will cut nearly 20 nonstop routes across its network to free up airplanes for higher demand flights, including its new Hawaiian service. The routes being cut include Austin to San Francisco, which will be discontinued on January 6th. After the discontinuation, you’ll still be able to fly nonstop to San Francisco on Alaska, Frontier, and United Airlines.

Southwest also confirmed in July that it would discontinued nonstop service to Newark Liberty International Airport in November due to the grounding of its Boeing 737 Max aircraft this year. United will continue to fly nonstop to Newark with American, Delta and JetBlue serving New York’s John F. Kennedy International Airport.

Despite the cuts in Austin service, Southwest Airlines will still be the top air carrier at Austin Bergstrom International Airport by passenger traffic.

First Egypt Air A220-300 Makes Maiden Flight

The first A220-300 for EgyptAir has successfully completed its inaugural test flight from the Mirabel assembly line. The first of 12 aircraft EgyptAir has on order is due to be delivered to the Cairo-based airline in the coming weeks.

The A220 for EgyptAir will provide passengers with superior comfort, its innovative cabin design featuring the widest economy seats of any single-aisle aircraft, and panoramic windows for more natural light. The aircraft, which is outfitted with a brand new cabin layout of 134 seats, will now enter its final phase of completion before delivery.

The A220 delivers unbeatable fuel efficiency and true wide-body comfort in a single-aisle aircraft. The A220 brings together state-of-the-art aerodynamics, advanced materials and Pratt & Whitney’s latest-generation PW1500G geared turbofan engines to offer at least 20% lower fuel burn per seat compared to previous generation aircraft. With a range of up to 3,400 nm (6,300 km), the A220 offers the performance of larger single-aisle aircraft.

More than 80 A220 aircraft are flying with five operators on regional and transcontinental routes in Asia, America, Europe and Africa, proving the great versatility of Airbus’ latest addition.

Ryanair’s Low Fares Coming To Georgia

4 New Routes, 170,000 Customers Annually At Tbilisi & Kutaisi Expected

Ryanair, Europe’s No.1 airline, today (21 August) announced its first ever flights from Georgia, the 39th country in the Ryanair network, with a new route from Tbilisi to Milan Bergamo and two new routes from Kutaisi to Bologna and Marseille, which start in November as part of Ryanair’s Winter 2019 schedule. Ryanair will also connect Tbilisi to Cologne in April as part of Ryanair’s Summer 2020 schedule and deliver 170,000 customers annually to/from Ryanair’s Georgian airports.

Ryanair’s Georgia 19/20 schedule will deliver:

  • 2 new routes from Tbilisi to Milan Bergamo (4 pw) starting from November & Cologne (2pw) from April20
  • 2 new routes from Kutaisi to Bologna (2 pw) & Marseille (2 pw)
  • 170,000 customers p.a.
  • Over 100* “on-site” jobs p.a.

Georgian consumers and visitors can now book their holidays as far out as October 2020, enjoying even lower fares and Ryanair’s recently announced 2019 customer care improvements, including:

  • Lowest Fares –find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
  • Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
  • Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
  • Care Improvements – 48-hour free of charge grace period for changes to bookings
  • Environmental Improvements – carbon offset programme, environmental partners & plastic free in 5 years
  • New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
  • Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

To celebrate the launch of its first Georgian airports, Ryanair has launched a seat sale with fares from just €9.99, for travel in November and December, which must be booked by midnight Friday (23 Aug) only on the Ryanair.com website.

Ryanair’s David O’Brien said:

“We’re pleased to announce Ryanair’s low fares have arrived at Tbilisi and Kutaisi, our newest airports and 1st airports in Georgia. These four new routes that will start in November (except Cologne, starting in April next year), will further promote Georgian tourism, and will deliver over 170,000 customers annually to/from two European countries to one of Europe’s fastest-growing tourism destinations. We look forward to developing new Georgian traffic growth, new routes, and jobs in the coming years.

To celebrate, we are releasing seats for sale on our network from just €9.99 for travel in November and December which are available for booking until midnight Friday (23 Aug). Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Welcome to Tbilisi International Airport

Allegiant Airlines Announces Aircraft Base in the Lehigh Valley

LEHIGH VALLEY, Pa., Aug. 20, 2019 /PRNewswire/ — State and local officials joined executives from Allegiant Travel Company (NASDAQ: ALGT) today as the company announced plans to establish a two-aircraft base at Lehigh Valley International Airport (ABE) in Lehigh County, Pennsylvania. Allegiant’s growth plans in the state include creating at least 66 new, high-wage jobs.

The Las Vegas-based company is investing $50 million to establish its new base of operations, which will house two Airbus aircraft. The company, which focuses on linking travelers in small-to-medium cities to world-class leisure destinations, plans to begin its base operations at Lehigh Valley International Airport on February 12, 2020. Lehigh Valley will become the airline’s 18thaircraft base.

The Lehigh Valley is a two-county region in eastern Pennsylvania consisting of 62 municipalities and three cities; Allentown, Bethlehem, and Easton. Located one hour north of Philadelphia and 90 minutes west of New York City, the Lehigh Valley is the 69th largest metropolitan region in the United States, with a $40.1 billion GDP that is larger than that of two entire states, Wyoming and Vermont. With more than 15,000 businesses contributing to an incredibly diverse industry base, Lehigh Valley is the fastest growing and third most populous region in the state of Pennsylvania, with a population of more than 670,000 residents. Site Selection named the Lehigh Valley one of the top five fastest-growing regions with under a million people in the United States in 2018, and the fastest-growing region of its size in the Northeast U.S. for a third consecutive year.

Speaking at today’s announcement were Hilarie Grey, managing director of corporate communications for Allegiant Travel Company, Tom Stoudt, executive director at LVIA, Don Cunningham, president & CEO of the Lehigh Valley Economic Development Corporation and Pennsylvania Senate Majority Appropriations Chairman Pat Browne (R-Lehigh). Senator Browne secured a state grant to help offset capital costs of the expansion at LVIA and make the Lehigh Valley airport a more attractive option for Allegiant’s growth.

“Lehigh Valley International Airport continues to be a vital asset for the Lehigh Valley and a significant driving force for our growing economy. Today’s announcement ushers in a new era of leisure and commercial travel possibilities for the airport and our region,” Senator Browne said. “I applaud Allegiant for recognizing the importance LVIA plays in air travel and for choosing to expand their presence at the airport. I commend their commitment to creating additional high-paying jobs, capital investment and potential expansion of routes along with their continued dedication to being involved partners with the community. I was pleased to work with Allegiant on this endeavor to enhance our airport and provide state financial support to ensure the Lehigh Valley was able to secure this important opportunity.”

“Lehigh Valley is a perfect location for a permanent base, which will further establish Allegiant as a hometown airline in eastern Pennsylvania,” said Keith Hansen, vice president of government affairs for Allegiant. “It has been a great area for Allegiant, where passenger demand has grown steadily over the years. As a base airport, having locally-based aircraft and crews will give us a host of options for both new service and expanded operational hours. This will mean more opportunities for affordable, convenient travel for local residents and visitors to the area.”

“Excitement is sky high throughout the Lehigh Valley with the news of an Allegiant Crew Base landing at ABE,” said Thomas R. Stoudt, Executive Director, Lehigh-Northampton Airport Authority. “Since day one, Allegiant has demonstrated a strong commitment by providing air travelers affordable options and also have supported impactful regional initiatives. Now, they’ve created employment opportunities for this region which makes your neighborhood airport a more critical economic asset.”

Allegiant began operating at ABE in 2005 and currently offers seven non-stop routes – to Fort Lauderdale, Orlando/Sanford, St. Pete-Clearwater and Punta Gorda, Florida; Myrtle Beach, South Carolina; Nashville, Tennessee and Savannah, Georgia.  Allegiant currently carries more than 280,000 annual passengers through Lehigh Valley.

Allegiant, which employs more than 4,300 team members across the U.S., plans to immediately begin hiring pilots, flight attendants, mechanics and ground personnel to support the operations. The majority of the new positions are expected to offer salaries that are more than double the state’s average wage. Interested applicants may apply online.

“The convenience and success of the Lehigh Valley Airport is a critical factor in both the economic and population growth of the Lehigh Valley,” said Don Cunningham, president and CEO of the Lehigh Valley Economic Development Corp. “Allegiant Air selecting the Lehigh Valley to expand its operation and to add a large group of maintenance and flight crew employees is another indicator of the Lehigh Valley’s economic growth and the increased activity at the Lehigh Valley Airport.”

American Airlines & Qantas Win Tentative U.S. Approval

WASHINGTON (Reuters) – American Airlines Group Inc and Qantas Airways Ltd have been given the U.S. government’s tentative approval to operate a joint venture after a prior effort was rejected in 2016.

The U.S. Department of Transportation on Monday issued an order tentatively approving the joint business agreement and tentatively granting antitrust immunity to the airlines covering international service. An application for a joint venture covering the United States, Australia and New Zealand was rejected by former President Barack Obama’s administration.

The deal would allow the airlines to coordinate their planning, pricing, sales and frequent flyer programs, with new options and customer service improvements. The airlines planned up to three new routes within the first two years and increased capacity on existing routes, the department said.

American Airlines said a final decision is expected in the coming weeks.

“The joint business will also create additional jobs at our respective companies and in the industries we serve,” said American Chairman and Chief Executive Officer Doug Parker.

The department will require the airlines perform a self-assessment of the joint venture’s impact on competition seven years after it takes effect and report their findings to the government, which could subsequently take action.

Regulators in Australia and New Zealand approved the first application for the joint venture before it was initially rejected by the U.S. Transportation Department.

American and Qantas in February 2018 made a second attempt to gain U.S. regulatory permission under President Donald Trump’s administration for a venture that would let them coordinate prices and schedules. They threatened to cancel services if it was rejected and argued it could “unlock” up to $310 million annually in consumer benefits.

The revised application made significant changes, including removing a provision that would have barred either carrier from code-sharing with other carriers. Code-sharing is an arrangement between airlines in which two or more carriers publish and advertise a single flight under their own flight number.

The airlines argued in their 2018 application that the venture would lead to a reduction in fares and higher capacity as a “more viable third competitor” and require other carriers to respond with improvements in quality, schedules and prices.

Qantas said last year the joint venture would allow the two airlines to “significantly improve service” and “stimulate demand.” The airlines said the agreement could generate up to 180,000 new trips between the United States and Australia and New Zealand annually.

U.S. regulators in 2001 approved similar joint venture agreements for United and Air New Zealand Ltd and in 2011 for Delta Air Lines Inc and Virgin Australia.

(Reporting by David Shepardson; Editing by Dan Grebler and Grant McCool)

An American Airlines Boeing 737-800 airplane takes off at Simon Bolivar International Airport in Caracas, Venezuela January 25, 2019. REUTERS/Andres Martinez Casares

Brazil Airline Azul’s Profits Drop 20% on Higher Expenses

SAO PAULO, May 9 (Reuters) – Higher operational costs weighed on Brazil’s No. 3 airline, Azul SA, sending profits in the first quarter down 20% to 137.7 million reais ($35.06 million), despite significantly higher revenue compared to the same period last year.

While revenue grew 16% to 2.5 billion reais, personnel costs surged 37% amid continued expansion at the company.

Fuel costs also increased significantly, while other undisclosed costs jumped 34% to 224 million reais in the period.

Azul and its Brazilian competitors have faced higher costs in recent quarters due to the continued depreciation of the local currency, the real. While passengers buy their tickets in reais, many of the airline’s expenses, such as fuel, are denominated in the stronger U.S. dollar.

Earlier this year, Azul signed a tentative deal that ultimately fell through to take over a set of coveted domestic routes that were to be auctioned off by its rival Avianca Brasil, which is going through a bankruptcy protection process.

The routes were then set to go to its two larger competitors, Gol Linhas Aereas Inteligentes and LATAM Airlines Group, dealing a blow to Azul as it had hoped to break into the lucrative Sao Paulo-Rio de Janeiro route.

That route is currently dominated by Gol and LATAM and is considered to be among the most profitable in the country.

At the last minute, a judge indefinitely suspended Avianca’s auction which was due earlier this week.

($1 = 3.9273 reais) (Reporting by Marcelo Rochabrun; Editing by Bernadette Baum)

Air Mauritius Takes Delivery Of Its First A330neo

Air Mauritius has taken delivery of its first A330-900, on lease from ALC during a ceremony held in Toulouse. The national carrier of the Republic of Mauritius is the first A330neo operator based in the southern hemisphere, and the first airline in the world to operate a combination of both the A330neo and A350 XWB.

Benefiting from the A330neo’s unbeatable operating economics and award-winning Airspace cabin, the aircraft (named Aapravasi Ghat in reference to Mauritius’ history) will feature a two-class cabin with 28 business class seats and 260 economy class seats. The carrier will deploy the aircraft on routes connecting Mauritius to Europe (mainly London and Geneva), India and South East Asian routes and on regional destinations including Johannesburg, Antananarivo and Reunion Island.

Air Mauritius CEO Somas Appavou stated: “I am delighted to welcome our first Airbus A330neo, another milestone in our fleet modernisation programme. The addition of two A330neos to our fleet will bring more flexibility and efficiency to our operations while supporting our network strategy. The A330neo offers similar levels of comfort as the A350 XWB, which has received very favourable feedback from our customers. I strongly believe that with the addition of the A330neo to our fleet, Air Mauritius will further reinforce its focus and emphasis on the customer who are at the very core of our business model.”

“Sugar and spice and all things nice! Like its namesake, inspired by the island’s history in developing the sugar industry, their first A330neo will pioneer Air Mauritius into a whole different level of efficiency and flexibility by operating both the A330neo and the A350 XWB, our latest generation widebodies”, said Christian Scherer, Airbus Chief Commercial Officer. “Passengers will enjoy unmatched levels comfort in our award winning ‘Airspace by Airbus’ cabins on both aircraft. Well done to our trusted partner on being the world’s first airline to operate the A330neo and the A350 XWB together – a sweet combination!”

Air Mauritius currently operates nine Airbus aircraft, of which two A350-900s, three A340-300s, two A330-200s and two A319s on its regional and long haul services.

The A330neo Family is the new generation A330, comprising two versions: the A330-800 and A330-900 sharing 99 percent commonality. It builds on the proven economics, versatility and reliability of the A330 Family, while reducing fuel consumption by about 25% per seat versus previous generation competitor aircraft and offering an unrivalled range capability. The A330neo is powered by Rolls-Royce’s latest-generation Trent 7000 engines and features a new wing with increased span and new A350 XWB-inspired Sharklets.

With an order book of more than 1,700 aircraft from 120 customers to date, the A330 is the most popular widebody family.

@AirMauritius @Airbus #A330neo

JetBlue to Launch Transatlantic London Service in 2021

FILE PHOTO: Travelers check-in at a JetBlue Airways kiosk at John F. Kennedy Airport in the Queens borough of New York, U.S., January 24, 2017. REUTERS/Shannon Stapleton

(Reuters) – JetBlue Airways Corp hopes to break into the low-fare, transatlantic travel market beginning in 2021 with multiple daily flights from New York and Boston to London, its first European destination, the carrier said on Wednesday.

To service the routes, the sixth largest U.S. carrier will convert 13 Airbus A321LR aircraft from its existing order book with a fresh version of its Mint business product.

The idea is to offer customers a fresh choice on routes where JetBlue President Joanna Geraghty said current competitor fares “are enough to make you blush.”

New York-based JetBlue, which unveiled the long-awaited launch at an employee event at John F. Kennedy International Airport, said it is still evaluating which London airports it will serve.

The company, which has built a reputation in the United States for more coach legroom than competitors and free broadband internet, has argued for regulators to force slot divestitures at high-traffic airports like London’s Heathrow to create a level playing field for new entrants.

A handful of Europe-based budget carriers have tried to penetrate the transatlantic market in recent years, but only cash-strapped Norwegian Air is still standing.

Iceland’s WOW, PrimeraAir Nordic, Britain’s Flybmi and Monarch Airlines and Cypriot carrier Cobalt have all ceased operations in a sector grappling with over-capacity and high fuel costs.

JetBlue said it will raise the bar on what travellers can expect from a low-cost carrier, particularly in Europe.

The carrier has argued in the past that its version of business class, Mint, has driven a 50 percent decline in premium fares on some competing U.S. routes, a reduction it believes it can also deliver for premium travel between the United States and Europe.

“JetBlue’s Mint product suits the Atlantic market as they will likely come in with stimulative fares to drive customer awareness and loyalty,” Cowen analyst Helane Becker said in a recent note to clients.

The main issue will be whether JetBlue is able to gain access at major international airports, she said, like London Heathrow and Amsterdam Schiphol.

(Reporting by Tracy Rucinski, editing by G Crosse)

18 REASONS TO FLY WITH BRITISH AIRWAYS IN 2019

British Airways’ new year’s resolution is to provide its customers with even more quality and choice in every cabin on every route –  with a £6.5bn investment and 18 great reasons to look forward to flying with the airline in 2019.

Here are some of the reasons to fly with British Airways this year:

  1. New routes. Customers can try out the airline’s new routes to Charleston y’all, with Pittsburgh, Osaka, Kos and Corsica, Ljubljana, Montpellier, among others. It’s the airline’s most extensive route network in more than a decade.   
  2. New aircraft. Customers can fly on one of the carrier’s 15 plush new aircraft being delivered this year – including four fabulous A350 aircraft.
  3. A brand-new Club World seat, featuring on the new A350 aircraft, and two 777 aircraft by the end of the year.
  4. WiFi. The best, live streaming WiFi on all short-haul flights and the vast majority of long-haul flights so customers can sit back and enjoy films and TV shows from their favourite streaming service.
  5. A new look for First. New first-class dining, bedding and amenity kits from one of the UK’s best-loved designers.
  6. An industry-leading makeover for World Traveller Plus. Look out for new bedding and new dining  in this intimate and exclusive cabin.
  7. New lounges for customers to relax and enjoy ahead of their flight, in San Francisco, Johannesburg, Geneva and JFK.
  8. An extended partnership with premium dining supremo Do&Co, the airline’s new in-flight caterer from Heathrow and already providing meals in Club Europe.
  9. A new ba.com homepage, making booking with British Airways even easier and more intuitive.
  10. New partners for the British Airways Executive Club, offering even more ways to collect and spend Avios.
  11. Digital bag tags. A UK airline first. Sync your personal baggage tag with the BA app, drop your luggage at the airport, and fly.
  12. Self-service baggage drops at Heathrow T3 offering customers the same service as T5.
  13. Facial recognition technology. More biometric technology at Heathrow, London City and Gatwick, New York JFK, Orlando, Los Angeles, Miami and many more. The system makes boarding faster and more convenient, helping British Airways depart flights on, or ahead of time.
  14. New emissions-free, remote-controlled pushback vehicles for long-haul aircraft to continue to improve punctuality. Short-haul versions reduced pushback delays by more than 70 per cent.
  15. New winter equipment – helping British Airways safely de-ice its fleet of almost 300 aircraft quicker than ever during the frosty winter months.
  16. Hotel reservations. Investment in new technology will see rooms automatically booked for customers who miss their flights due to disruption.
  17. Enhanced customer service. Almost 30,000 staff will receive the airline’s all-new customer service training.  At T5 – more airport hosts than ever before are being re-trained to manage any customer issue, from re-booking to upgrades, lounge access, baggage and transfer queries and flight information.  
  18. And last but not least – look out for British Airways’ Centenary celebrations. It’s going to be 100 years’ old this year, and will be celebrating in style, sharing its heritage and looking at what to expect from flying in the future.
A British Airways 787 Dreamliner G-BBJA flying over Derby ‘s Rolls Royce sites.

Story and image from http://www.britishairways.com

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