Tag: customers (Page 19 of 32)

Southwest Adding Service to Chicago O’Hare, Houston Intercontinental Airport

October 12, 2020 / WIL BALDWIN

Southwest Airlines (NYSE: LUV) today announced plans to expand its footprint in Chicago and Houston to give more travelers access to Southwest’s iconic Hospitality, low fares, and Customer-friendly policies.

Chicago O’Hare International Airport
Work is underway to add new service from Chicago O’Hare International Airport (ORD), alongside existing service from the carrier’s longtime Chicago home, Midway International Airport (MDW). Midway remains one of the busiest airports in Southwest’s network. Since first arriving in Chicago in 1985, Southwest has grown into one of the city’s largest employers with more than 4,800 Chicago-based Employees.

George Bush Intercontinental Airport
As Southwest approaches a commemoration of 50 years of flying, the carrier intends to return to Houston George Bush Intercontinental Airport (IAH), complementing its substantial operation at Houston Hobby (HOU). Intercontinental served as one of three airports where Southwest operated on its first day in operation, June 18, 1971. The carrier moved to Hobby Airport shortly thereafter though it operated service from both airports between 1980 and 2005. Southwest remains a key employer in the City of Houston, providing nearly 4,000 jobs.

“Southwest owes decades of success to our Employees and Customers who have supported our business in Chicago and Houston,” said Gary Kelly, Chief Executive Officer and Chairman, Southwest Airlines. “Today’s announcement furthers our commitment to both cities as we add service to share Southwest’s value and Hospitality with more leisure and business travelers.”

Service to both airports is anticipated to begin in the first half of 2021. Additional details, including schedules and fares, will be available soon.

Lockheed Martin to Acquire i3 Hypersonics Portfolio

October 11, 2020 / WIL BALDWIN

– Acquisition Reinforces Lockheed Martin’s Commitment to Delivering Exceptional Systems to the Warfighter

Lockheed Martin [NYSE: LMT] today announced the signing of a definitive agreement to acquire a portion of Integration Innovation Inc. (i3), a software and systems engineering company based in Huntsville, Alabama. The portfolio alignment between i3 and Lockheed Martin provides the opportunity to design and deliver hypersonic-specific technology solutions that benefit the warfighter.

“Our customers require the most forward-thinking, advanced technology that anticipates and addresses their national security requirements. This business combination not only reinforces our commitment to their missions, but also expands our portfolio in a strategic way,” said Eric Scherff, vice president of Hypersonic Strike Programs at Lockheed Martin. “Combining i3’s talent and domain expertise with our shared vision for hypersonic strike will expand how we think about and deliver this critical capability to the warfighter across domains.”

i3’s hypersonic strike and defense business set offers strategic solutions to U.S. Government and commercial customers. Adding i3’s talent and expertise to the Lockheed Martin portfolio will expand capabilities for customers across several mission areas and national security needs, while also allowing for more integrated solutions.

“We’re proud to be a part of the Lockheed Martin family, as they are a technology authority and employ some of the best and brightest in the industry,” said Mike Wicks, CEO at i3. “We have invested much time and energy into developing strategic solutions at i3. And, we’re finding the need to synergize these offerings with Lockheed Martin is more timely than ever and unlocks the value to our joint customers.”

Subject to the satisfaction of customary closing conditions, the transaction is expected to close in approximately 30 days. Upon closing, i3’s Hypersonics portfolio will be managed by the corporation’s Space business area.

Beechcraft King Air 360/360ER Achieves FAA Type Certification

October 7, 2020 / WIL BALDWIN

Textron Aviation today announced it has achieved Type Certification by the Federal Aviation Administration (FAA) for its newest flagship twin turboprop Beechcraft King Air 360/360ER aircraft, paving the way for customer deliveries to commence in the coming weeks. Announced in August 2020, the Beechcraft King Air 360 demonstrates the company’s commitment to ongoing product development, bringing the latest innovations to the legendary aircraft and providing added value for customers.

The Beechcraft King Air 360/360ER is designed and manufactured by Textron Aviation Inc., a Textron Inc. (NYSE: TXT) company.

“The new era of the industry-leading Beechcraft King Air begins today,” said Chris Hearne, senior vice president, Engineering and Programs. “The King Air 360 is a perfect combination of customer input, innovative technology and next-generation capabilities. By incorporating superior features and engineering advancements into an aircraft that is renowned for its versatility and reliability, we have elevated the King Air to the next level. With certification now in hand, we are thrilled to soon get these aircraft into the hands of our eager customers.”

The King Air 360 ushers in the next generation of the legendary King Air turboprop family, building on its reputation of versatility and reliability. The newly upgraded aircraft offers the latest technological advancements in the cockpit, a redesigned cabin and enhancements to passenger comfort.

Cockpit upgrades

Among the key features of the King Air 360 cockpit is the addition of the Innovative Solutions & Support (IS&S)ThrustSense Autothrottle. The autothrottle supports pilots in their critical mission of delivering people or cargo safely by automatically managing engine power from the takeoff roll through the climb, cruise, descent, and go-around phases of flight. This enhancement reduces pilot workload and supports them in their continuous vigilance to prevent over-speed or under-speed, over-temp and over-torque conditions.

Another important update in the cockpit is the new digital pressurization controller, which automatically schedules cabin pressurization during both climb and descent, reducing pilot workload and increasing overall passenger comfort. The pressurization gauges have been integrated with the powerful Collins Aerospace Pro Line Fusion flight deck.

Cabin upgrades

With standard seating for nine passengers, the latest King Air offers an even greater passenger experience than its predecessor. The aircraft features a cabin altitude of 5,960 feet at a typical cruising altitude of 27,000 feet – more than 10 percent lower when compared to the King Air 350i. The improved cabin altitude level provides greater comfort for passengers, especially during longer flights.

A redesigned cabin features a stunning new look with custom-built cabinetry, partitions and side ledges, upgraded materials and finishes, along with all new interior schemes. Other amenities that come standard on the entire King Air lineup include pull-out work tables, standard power outlets, USB charging stations and a private aft lavatory.

King Air leadership

Nearly 7,600 Beechcraft King Air turboprops have been delivered to customers around the world since 1964, making it the best-selling business turboprop family in the world. The worldwide fleet has surpassed 62 million flight hours in its 56 years, serving roles in all branches of the U.S. military and flying both commercial and special mission roles around the world.

Aer Lingus Launches Summer 2021 Schedule with Flexible Options

October 6, 2020 / WIL BALDWIN

– You and your family can travel safely and with flexibility with Aer Lingus

– Free Unlimited changes on all routes and all fare types

– Guaranteed Voucher and Cash Refund option on certain fare types

Aer Lingus today launched its summer 2021 schedule offering a range of fare options so customers can book that long-anticipated summer holiday with confidence. Aer Lingus is ensuring families can look forward to traveling safely and with flexibility in summer 2021, and today it introduced new ways to keep bookings flexible should travel plans change with its ‘Book with Confidence’ proposition. With direct flights to Europe starting at €25.99 and US and Canada at €159, now is the time to start planning summer 2021.

Chief Commercial Officer, Dave Shepherd said: “We are offering customers a range of choices. There are free unlimited changes on all routes and all fare types*. There is the option of a full cash refund** on our Advantage/Flex fares. And from today, our Smart / Plus fares includes a new feature so that customers can avail of a voucher up to 14 days before travel to any destination or within 14 days if a country’s travel guidance changes*** from just €25.99. Aer Lingus is giving our customers the confidence to dream, so you can start to plan next summer’s adventure today with confidence.

“With flights up to August 2021 available for sale, you can start planning a reunion with friends in the Algarve, a sunny beach break with family in Malaga, or a romantic adventure in a European city and have something great to look forward to next year with Aer Lingus. For those looking to travel across the Atlantic in 2021, we have 12 direct North American routes to choose from including New York, Florida, San Francisco, Boston, Chicago, and Toronto, ”

With Aer Lingus, customers can book with the confidence that the airline prioritises the safety and wellbeing of our customers and our people at all times. Earlier this year Aer Lingus introduced a range of safety measures in line with the guidance provided by the European Union Aviation Safety Agency (EASA) and the ECDC (European Centre for Disease Prevention & Control). These measures include the mandatory wearing of face masks at all times by all customers and crew. Social distancing is practiced at check in, boarding gate, boarding and disembarking the aircraft. These measures, along with an enhanced cleaning system and our state-of-the-art air filtration technology as standard on our Airbus aircraft, ensure customers have a safe and comfortable flight.

For more information on the Aer Lingus summer 2021 sale, please visit www.aerlingus.com.

Notes to Editor:

*A fare difference may apply. Unlimited changes can be made on all bookings until 31st May

** Requests for vouchers and refunds can be made up until 14 days pre-departure

***Should a country move to red on the imminent EU Travel Framework

Terms & Conditions

Vouchers are valid for 5 years and can be used on the entire Aer Lingus network.
Change Fee Rules apply and fare difference may apply.
Change or Voucher requests must be made in advance of travel or these options will not apply.

Short Haul Fare Types
	Saver	Plus	Advantage
Free Unlimited Changes*	✅	✅	✅
Guaranteed Voucher**		✅	✅
Cash Refund			✅

North Atlantic Fare Types
	Saver	Smart	Flex	Business	Business Flex
Free Unlimited Changes*	✅	✅	✅	✅	✅
Guaranteed Voucher**		✅	✅	✅	✅
Cash Refund			✅		✅

Boeing to Consolidate 787 Production in South Carolina in 2021

October 1, 2020 / WIL BALDWIN

– Single site to improve operational efficiency as company adapts to market downturn and positions for recovery and long-term growth

– 787 production to continue in Everett, Wash. until program begins building at the previously announced rate of six airplanes a month in 2021

As the airline industry continues to address the impact of COVID-19, The Boeing Company [NYSE: BA] said today it will consolidate production of 787 jets at its facility in North Charleston, S.C., starting in mid-2021, according to the company’s best estimate. The decision comes as the company is strategically taking action to preserve liquidity and reposition certain lines of business in the current global environment to enhance efficiency and improve performance for the long-term.

While Boeing’s versatile 787 family has outperformed other widebody airplanes during the challenging market downturn, its production system has been adjusted to accommodate the current difficult market environment while positioning the 787 family to ramp up production as air travel increases.

“The Boeing 787 is the tremendous success it is today thanks to our great teammates in Everett. They helped give birth to an airplane that changed how airlines and passengers want to fly. As our customers manage through the unprecedented global pandemic, to ensure the long-term success of the 787 program, we are consolidating 787 production in South Carolina,” said Stan Deal, president and chief executive officer of Boeing Commercial Airplanes.

“Our team in Puget Sound will continue to focus on efficiently building our 737, 747, 767 and 777 airplane families, and both sites will drive Boeing initiatives to further enhance safety, quality, and operational excellence.”

The company began assembling 787-8 and 787-9 airplanes at its Everett site in 2007, and brought the North Charleston facility on line as a second final assembly line in 2010. However, only the North Charleston site is set up to build the larger 787-10 model. Production of the smaller 787 models will continue in Everett until the program transitions to the previously-announced production rate of six airplanes a month in 2021.

In July, Boeing announced an in-depth study into the feasibility of producing 787s at a single location. The review examined the impacts and benefits to Boeing customers, suppliers, employees and the overall health of the production system. The 787 study is part of an enterprise review underway to reassess all aspects of Boeing’s facility footprint, organizational structure, portfolio and investment mix, and supply chain health and stability.

This analysis confirmed the feasibility and efficiency gains created by consolidation, which enables the company to accelerate improvements and target investments to better support customers.

“We recognize that production decisions can impact our teammates, industry and our community partners,” said Deal. “We extensively evaluated every aspect of the program and engaged with our stakeholders on how we can best partner moving forward. These efforts will further refine 787 production and enhance the airplane’s value proposition.”

Boeing said it is assessing potential impacts to employment in Everett and North Charleston and will communicate any changes directly to its employees.

Embraer E195’s Make Vietnam Debut with Bamboo Airways

September 29, 2020 / WIL BALDWIN

Two Embraer E195s have commenced operations in Vietnam with Bamboo Airways, offering the first jet service to Con Dao from Hanoi, Vinh and Hai Phong. Con Dao Island and the surrounding National Park is an area of outstanding natural beauty 1400km (760nm) from the capital Hanoi, off the southern coast of Vietnam. The popular tourist destination, featuring an archipelago of 16 islands, is currently only served by turboprop aircraft due to its short runway, light pavement, and lack of fuel provision.

The Embraer E195s join Bamboo Airways’ fleet on a wet-lease agreement with Denmark based Great Dane Airlines, adding to the growing number of E-Jet operators in the Asia Pacific region.

“Bamboo Airways is proud to offer jet-operated flights to Con Dao with the E195s,” said Mr. Dang Tat Thang – Executive Vice Chairman of Bamboo Airways. “The aircraft’s short runway performance makes it an ideal aircraft for flights to and from Con Dao. The two by two seating will offer our passengers a high level of comfort in a modern, spacious aircraft, including the one-of-its-kind Business Class on the route to Con Dao.”

“Congratulations to Bamboo Airways on this strategic move. The E-Jets will give them great flexibility both in performance as well as in economics,” says Raul Villaron, Vice President, Asia Pacific for Embraer’s commercial aviation unit. “The E195’s fuel efficiency and economics enables Bamboo Airways to cost effectively manage fluctuating demand and operate lower density routes with the right sized aircraft. We welcome Bamboo Airways to the Embraer family and our global team are here to support them.”

Bamboo Airways is the first to operate direct flights to Con Dao from three cities; the capital Hanoi, Hai Phong city in the North and Vinh city in the central area. There will be two flights a day on the Hanoi – Con Dao route and daily flights from Hai Phong and Vinh to Con Dao in the initial phase. Bamboo Airways are operating the aircraft in a comfortable single class configuration with 118 seats.

Embraer is the world’s leading manufacturer of commercial aircraft up to 150 seats with more than 100 customers from all over the world. For the E-Jets program alone, Embraer has logged more than 1,800 orders and 1,600 aircraft have been delivered. Today, E-Jets are flying in the fleet of more than 80 customers in some 50 countries. The versatile 70 to 150-seat family is flying with low-cost airlines as well as with regional and mainline carriers.

Azul Receives Certification for First E195 Adapted Cargo Aircraft

September 27, 2020 / WIL BALDWIN

– Four aircraft to be converted initially to support the company’s e-commerce solutions

Azul S.A., “Azul” (NYSE: AZUL), announces today that it has received certification for the world’s first Embraer E195 adapted dedicated cargo aircraft. The first aircraft began commercial services on Saturday, September 26th. Another three aircraft are expected to be adapted by the end of 2020, delivering a unique and focused solution to the Company’s e-commerce customers. Two of the four planes have already been dedicated to an e-commerce provider for a period of at least six months.

The four E-jets will join the Company’s two dedicated Boeing 737-400 freighters, for a total of six aircraft dedicated for Azul Cargo Express, Azul’s cargo business unit. In addition, the Company’s dedicated fleet capabilities are further expanded by its five ATR 72-600 Quick-Change aircraft. These dedicated cargo aircraft, together with belly capacity on Azul’s passenger network, the largest in Brazil, gives the Company’s customers exclusive access to the broadest, fastest and most efficient range of logistics services.

“We are excited to continue diversifying our business model with the adaptation of these four Embraer aircraft. The size, range, and performance of the E195, gives it the perfect combination of payload capacity, volume capacity and low trip-cost economics allowing fast and efficient logistics access all around Brazil. We are seeing record demand for the services provided by Azul Cargo Express and are pleased to innovate to further meet the needs of our customers. With the combination of our dedicated aircraft, belly capacity on the largest domestic network in Brazil, and our extensive ground partnerships, we are ready to meet the growing need of all our logistics and especially all our e-commerce customers. Our logistics solutions have the potential to transform e-commerce in Brazil”, says John Rodgerson, CEO of Azul.

Embraer Achieves 250th Business Jet Delivery Milestone in Latin America with Deliveries to Two First-Time Jet Buyers

September 22, 2020 / WIL BALDWIN

Embraer today announced the delivery of a Phenom 100EV and a Phenom 300E to two separate Brazilian customers, marking the company’s 250th business jet delivery in Latin America. The Phenom 100EV was delivered to an undisclosed industrial company, which selected the aircraft to maintain crucial business operations during the COVID-19 pandemic. The Phenom 300E was delivered to AGROJEM, an agribusiness company.

“We are proud to deliver the ultimate experience in business aviation to two new valued customers from Embraer’s home country of Brazil,” said Michael Amalfitano, President & CEO of Embraer Executive Jets. “These deliveries are proof of the inherent value of business aviation, in that each company is purchasing their first business jet for the exclusive time efficiencies and cost savings, as well as the privacy, health, and safety benefits.”

“Due to our continuous expansion of operations, we made the decision to transition from a turboprop to the new Phenom 300E. With our previous aircraft, we flew 200 hours per year. Now, with the Phenom 300E, we expect to cover the same distance in just 120 hours per year, saving valuable time and resources,” said José Eduardo Motta, CEO of AGROJEM. “The Phenom 300E is truly a time-saving machine. Beyond reducing our travel time, the aircraft also creates the opportunity for continuous connectivity and the seamless ability to work in transit.”

A perfect distillation of the private jet experience, the Phenom 100EV is the most complete, single-pilot certified, entry-level jet in the industry. The aircraft features the tallest and widest cabin in its class, with the exclusive Oval Lite cross section, as well as the best baggage compartment in the category and an airstair typically seen only in larger categories of aircraft. Having delivered over 380 aircraft, the Phenom 100 is renowned for high utilization and low operating and maintenance costs, making it the ideal aircraft for first-time buyers.

The Phenom 300E is the fastest and longest-ranged, single-pilot certified, light jet in the industry. Capable of reaching Mach 0.80, the aircraft returns valuable time to its operator. The Phenom 300E offers unparalleled technology, comfort, and performance, including the industry’s first runway overrun awareness and alerting system (ROAAS), the best cabin pressurization in its class (6,600 ft. maximum cabin altitude), and a five-occupant range of 2,010 nautical miles with NBAA IFR reserves. With over 550 aircraft delivered, the Phenom 300 is the most successful business jet of the past decade.

The Phenom jets are a preeminent example of the benefits of business aviation, especially in the COVID-19 era. Not only will both aircraft deliver point-to-point transport for the missions of their companies, the Phenoms are equipped with exclusive features for a healthy travel environment. The air management system on the Phenoms entirely cycles the air onboard every 2 minutes, and the interiors are designed with low-touch surfaces for the healthiest possible travel environment. Additionally, Embraer has tested and approved the use of MicroShield360 ― a preventative coating system that, when applied to aircraft interiors, continuously inhibits the growth of microbes on surfaces.

Cash-Strapped El Al Israel Airlines Raises $148 Million

September 17, 2020 / WIL BALDWIN

TEL AVIV, Sept 16 (Reuters) – Cash-strapped El Al Israel Airlines raised $148 million in a government-mandated share offering on Wednesday that will enable it to receive a state bailout package.

In a regulatory filing in Tel Aviv, Israel’s flag carrier said it sold 753.35 million new shares at 0.671 shekels ($0.1963) each.

Its stock earlier had closed 5.6% higher at 0.774 shekel.

Demand reached 654 million shekels while El Al accepted 505 million shekels ($148 million) worth.

El Al did not give further details of the offering which took the total number of shares outstanding to above 1.2 million.

But Israeli media reported that Eli Rozenberg had obtained a controlling stake via the offering, with 44.9% of the airline’s shares. He is the son of American businessman Kenny Rozenberg, CEO of New York-based nursing home chain Centers Health Care.

Rozenberg in July had offered to funnel $75 million into the airline in return for a 44.99% stake.

An El Al spokesman said he could not immediately confirm the reports about Rozenberg’s bid.

Newspapers said the state’s overall stake would now be as much as 15.5%, while the current controlling shareholder – Knafaim Holdings – would see its stake fall to about 15%.

Israel’s Finance Ministry said it paid $34 million for its shares and that although it pledged a $150 million safety net, it was barely needed.

“The results of the offering express investors’ trust in the company’s business plan and in state aid,” it said in a statement.

El Al has been hit hard by the coronavirus outbreak and the government has for months offered to intervene to help it avoid bankruptcy.

That has included mandating a share offering and steep spending reductions to receive a $250 million loan that will be 75% backed by the government and used partly to pay back customers whose flights were cancelled.

The airline has reported losses for two years running, racked up debt to renew its fleet, and suspended flights when Israel closed its borders and furloughed most of its employees.

($1 = 3.4185 shekels) (Reporting by Rami Ayyub and Steven Scheer; Editing by Andrew Cawthorne)

Delta Waives Change Fees for Travelers Affected by Typhoon Haishen

September 6, 2020 / WIL BALDWIN

Delta teams in the airline’s Operations and Customer Center are monitoring the impact of Typhoon Haishen.

Due to Haishen’s projected forecast, Delta has issued a travel waiver for flights to and from Seoul, South Korea. This waiver allows customers with flexibility in their travel plans to make a one-time change to their itinerary without incurring a change fee.

Customers are encouraged to check their flight status on Delta.com or the Fly Delta mobile app. Customers can also get updates sent directly to their mobile device or by email.

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