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Letter from Dennis Muilenburg to Airlines, Passengers, and the Aviation Community

March 19, 2019 /

We know lives depend on the work we do, and our teams embrace that responsibility with a deep sense of commitment every day. Our purpose at Boeing is to bring family, friends and loved ones together with our commercial airplanes—safely. The tragic losses of Ethiopian Airlines Flight 302 and Lion Air Flight 610 affect us all, uniting people and nations in shared grief for all those in mourning. Our hearts are heavy, and we continue to extend our deepest sympathies to the loved ones of the passengers and crew on board.

Safety is at the core of who we are at Boeing, and ensuring safe and reliable travel on our airplanes is an enduring value and our absolute commitment to everyone. This overarching focus on safety spans and binds together our entire global aerospace industry and communities. We’re united with our airline customers, international regulators and government authorities in our efforts to support the most recent investigation, understand the facts of what happened and help prevent future tragedies. Based on facts from the Lion Air Flight 610 accident and emerging data as it becomes available from the Ethiopian Airlines Flight 302 accident, we’re taking actions to fully ensure the safety of the 737 MAX. We also understand and regret the challenges for our customers and the flying public caused by the fleet’s grounding.

Work is progressing thoroughly and rapidly to learn more about the Ethiopian Airlines accident and understand the information from the airplane’s cockpit voice and flight data recorders. Our team is on-site with investigators to support the investigation and provide technical expertise. The Ethiopia Accident Investigation Bureau will determine when and how it’s appropriate to release additional details.

Boeing has been in the business of aviation safety for more than 100 years, and we’ll continue providing the best products, training and support to our global airline customers and pilots. This is an ongoing and relentless commitment to make safe airplanes even safer. Soon we’ll release a software update and related pilot training for the 737 MAX that will address concerns discovered in the aftermath of the Lion Air Flight 610 accident. We’ve been working in full cooperation with the U.S. Federal Aviation Administration, the Department of Transportation and the National Transportation Safety Board on all issues relating to both the Lion Air and the Ethiopian Airlines accidents since the Lion Air accident occurred in October last year.

Our entire team is devoted to the quality and safety of the aircraft we design, produce and support. I’ve dedicated my entire career to Boeing, working shoulder to shoulder with our amazing people and customers for more than three decades, and I personally share their deep sense of commitment. Recently, I spent time with our team members at our 737 production facility in Renton, Wash., and once again saw firsthand the pride our people feel in their work and the pain we’re all experiencing in light of these tragedies. The importance of our work demands the utmost integrity and excellence—that’s what I see in our team, and we’ll never rest in pursuit of it.  

Our mission is to connect people and nations, protect freedom, explore our world and the vastness of space, and inspire the next generation of aerospace dreamers and doers—and we’ll fulfill that mission only by upholding and living our values. That’s what safety means to us. Together, we’ll keep working to earn and keep the trust people have placed in Boeing.

Dennis

Dennis Muilenburg
Chairman, President and CEO
The Boeing Company

China Grounds All Boeing 737 MAX Aircraft

March 11, 2019 /

SHANGHAI (Reuters) – China’s aviation regulator said on Monday it had ordered Chinese airlines to suspend their Boeing Co 737 MAX aircraft operations by 6 p.m. (5.00 a.m. ET) following a deadly crash of one of the planes in Ethiopia.

An Ethiopian Airlines 737 MAX 8 bound for Nairobi crashed minutes after take-off on Sunday, killing all 157 people on board.

It was the second crash of the 737 MAX, the latest version of Boeing’s workhorse narrowbody jet that first entered service in 2017.

In October, a 737 MAX 8 operated by Indonesian budget carrier Lion Air crashed 13 minutes after take-off from Jakarta on a domestic flight, killing all 189 passengers and crew on board.

The Civil Aviation Administration of China (CAAC) said in a statement it would notify airlines as to when they could resume flying the jets after contacting Boeing and the U.S. Federal Aviation Administration (FAA) to ensure flight safety.

“Given that two accidents both involved newly delivered Boeing 737-8 planes and happened during take-off phase, they have some degree of similarity,” the CAAC said, adding that the order was in line with its principle of zero-tolerance on safety harzards. The 737 MAX 8 is sometimes referred to as the 737-8.

The cause of the Indonesian crash is still being investigated. A preliminary report issued in November, before the cockpit voice recorder was recovered, focused on airline maintenance and training and the response of a Boeing anti-stall system to a recently replaced sensor but did not give a reason for the crash.

Chinese airlines have 96 737 MAX jets in service, the state company regulator said on Weibo.

Caijing, a Chinese state-run news outlet that covers finance and economics, said many flights scheduled to use 737 MAX planes would instead use the 737-800 models.

A Boeing spokesman declined to comment.

A U.S. official told Reuters the United States was unsure of what information China was acting on.

The U.S. official, speaking on condition of anonymity due to the sensitivity of the matter, said there were no plans to follow suit given the 737 MAX had a stellar safety record in the United States and there was a lack of information about the cause of the Ethiopian crash.

Western industry sources say China has been at pains in recent years to assert its independence as a safety regulator as it negotiates mutual safety standard recognition with regulators in the United States and Europe.

In 2017, it signed a mutual recognition deal with the FAA, but industry sources say it has struggled to gain approval from the FAA that would allow it to sell its C919 airliner to Western airlines.

SAFETY STANDARDS

According to flight tracking website FlightRadar24 there were no Boeing 737 MAX 8 planes flying over China as of 0043 GMT on Monday.

Most of Air China Ltd’s 737 MAX fleet of 15 jets landed on Sunday evening, with the exception of two that landed on Monday morning from international destinations, according to data on FlightRadar24.

It did not list any upcoming scheduled flights for the planes, nor did China Southern Airlines Co, which also has its fleet on the ground.

China Eastern Airlines Corp Ltd four 737 MAX jets landed on Sunday evening and no further flights were scheduled until Tuesday, FlightRadar24 data showed.

Cayman Airways has grounded both of its new 737 MAX 8 jets until more information was received, the Cayman Islands airline said in a statement on its website.

Fiji Airways said it had followed a comprehensive induction process for its new Boeing 737 MAX 8 aircraft and it had full confidence in the airworthiness of its fleet.

“We continue to ensure that our maintenance and training program for pilots and engineers meets the highest safety standards,” the airline said.

Singapore Airlines Ltd, whose regional arm SilkAir operates the 737 MAX, said it was monitoring the situation closely, but its planes continued to operate as scheduled.

Indonesia said it would continue to monitor its airlines operating the 737 MAX, which include Lion Air and Garuda Indonesia but it did not mention any plan to ground the planes.

(Reporting by Josh Horwitz and John Ruwitch; additional reporting by Brenda Goh in Shanghai, Stella Qiu in Beijing, David Shepardson in Washington, Tom Westbrook in Sydney, Jamie Freed in Singapore; Edward Davies in Jakarta and Tim Hepher in Paris; Editing by Richard Pullin, Robert Birsel)

Ethiopian Airlines 737 MAX 8 Crashes, Killing 157

March 10, 2019 /

* flight had 157 people from more than 30 countries aboard

* Boeing 737 MAX 8 was also involved in October Lion Air crash

* Many families learned of crash from social media (Updates with more details from CEO about pilot and plane)

By Duncan Miriri and Maggie Fick

NAIROBI, March 10 (Reuters) – An Ethiopian Airlines passenger jet bound for Nairobi crashed minutes after take-off on Sunday, killing all 157 people on board and raising questions about the safety of the Boeing 737 MAX 8, a new model that also crashed in Indonesia in October.

Sunday’s flight left Bole airport in Addis Ababa at 8:38 a.m. (0538 GMT), before losing contact with the control tower just a few minutes later at 8:44 a.m.

“There are no survivors,” the airline tweeted alongside a picture of CEO Tewolde GebreMariam holding up a piece of debris inside a large crater at the crash site.

Passengers from 33 countries were aboard, said Tewolde in a news conference. The dead included Kenyan, Ethiopian, American, Canadian, French, Chinese, Egyptian, Swedish, British, Dutch, Indian, Slovakian, Austrian, Swedish, Russian, Moroccan, Spanish, Polish, and Israeli citizens.

Weeping relatives begged for information at airports in Nairobi and Addis Ababa.

“We’re just waiting for my mum. We’re just hoping she took a different flight or was delayed. She’s not picking up her phone,” said Wendy Otieno, clutching her phone and weeping.

The aircraft, a 737 MAX 8, is the same model that crashed into the Java Sea shortly after take-off from Jakarta on Oct 29, killing all 189 people on board the Lion Air flight.

The cause of that crash is still under investigation.

Ethiopian’s new aircraft had no recorded technical problems and the pilot had an “excellent” flying record, Tewolde said in a news conference.

“We received the airplane on November 15, 2018. It has flown more than 1,200 hours. It had flown from Johannesburg earlier this morning,” he said. “The pilot mentioned that he had difficulties and that he wanted to return.”

“UNSTABLE SPEED”

Flight ET 302, registration number ET-AVJ, crashed near the town of Bishoftu, 62 km (38 miles) southeast of the capital Addis Ababa, with 149 passengers and eight crew aboard, the airline said.

The flight had unstable vertical speed after take off, the flight tracking website Flightradar24 tweeted.

The aircraft had shattered into many pieces and was severely burnt, a Reuters reporter at the scene of the crash said. Clothing and personal effects were scattered widely over the field where the plane came down.

It was not clear what had caused the crash. Boeing sent condolences to the families and said it was ready to help investigate.

This is the second recent crash of the latest version of Boeing’s workhorse narrowbody jet that first entered service in 2017. The 737 is the world’s best selling modern passenger aircraft and one of the industry’s most reliable.

A preliminary report into the October Lion Air crash, focused on airline maintenance and training and the response of a Boeing anti-stall system to a recently replaced sensor, but did not give a reason for the crash. Since then, the cockpit voice recorder was recovered and a final report is due later this year.

ANGUISHED RELATIVES

At Nairobi airport, many relatives were left waiting at the gate for hours, with no information from airport authorities. Some learned of the crash from journalists.

Robert Mutanda, 46, was waiting for his brother-in-law, a Canadian citizen.

“No, we haven’t seen anyone from the airline or the airport,” he told Reuters at 1pm, more than three hours after the flight was lost. “Nobody has told us anything, we are just standing here hoping for the best.”

Kenyan officials did not arrive at the airport until 1:30 p.m., five hours after the plane went down.

James Macharia, the cabinet secretary for transport, said he heard about the crash via Twitter.

Families were taken to Nairobi’s Sheraton hotel, but said they were still waiting to hear from airline staff eight hours after the accident.

ETHIOPIAN AIRLINES

Under international rules, responsibility for leading the crash investigation lies with Ethiopia but the U.S. National Transportation Safety Board (NTSB) will also participate because the plane was designed and built in the United States.

Representatives of Boeing and Cincinnati-based engine-maker CFM, a joint venture between General Electric and General Electric Co and France’s Safran SA will advise the NTSB.

Ethiopian is one of the biggest carriers on the continent by fleet size. The plane was among six of 30 Boeing 737 MAX 8 jets the rapidly expanding carrier has ordered.

The fleet will continue flying since the cause of the crash is not clear, the CEO said.

Its last major crash was in January 2010, when a flight from Beirut went down shortly after take-off, killing all 90 people onboard. The Lebanese blamed pilot error, which was disputed by the airline.

(Additional reporting by Hereward Holland, Omar Mohammed and Katharine Houreld in Nairobi; Aaron Maasho in Addis Ababa; Tiksa Negeri in Bishoftu; Tim Hepher in Brussels and Jamie Freed in Singapore; Writing by Katharine Houreld; Editing by Elaine Hardcastle)

Indonesia Finds Crashed Lion Air Cockpit Voice Recorder

January 13, 2019 /

JAKARTA, Jan 14 (Reuters) – Indonesia has found the cockpit voice recorder from a Lion Air plane more than two months after the Boeing Co 737 MAX jet crashed into the sea near Jakarta, killing all 189 on board, an official said on Monday.

“It’s been found, but we have not received information of the location yet,” Haryo Satmiko, deputy chief of Indonesia’s transport safety committee (KNKT), said by text message.

The cockpit voice recorder is one of the two so-called black boxes crucial for the investigation of a plane crash.

(Reporting by Cindy Silviana Writing by Tabita Diela Editing by Ed Davies and Clarence Fernandez)

Lion Air Ponders Canceling Boeing Jets After Crash

December 3, 2018 /

PARIS/JAKARTA (Reuters) – Indonesia’s Lion Air is reviewing airplane purchases from Boeing Co and has not ruled out canceling orders as relations worsen in a spat over responsibility for a 737 jetliner crash that killed 189 people in late October.

Co-founder Rusdi Kirana is furious over what he regards as attempts by Boeing to deflect attention from recent design changes and blame Lion Air for the crash, while the airline faces scrutiny over its maintenance record and pilots’ actions.

Kirana is examining the possibility of canceling remaining orders of Boeing jets “from the next delivery,” according to a person familiar with his thinking. Another source close to the airline said it was looking at canceling orders.

No final decision has been made, but discussion over the fate of $22 billion of remaining orders highlights the stakes surrounding an investigation involving Boeing’s fastest-ever selling jet, the 737 MAX, which entered service last year.

Lion Air has 190 Boeing jets worth $22 billion at list prices waiting to be delivered, on top of 197 already taken, making it one of the largest U.S. export customers.

Any request to cancel could be designed to put pressure on Boeing and would likely trigger extensive negotiations. Many airlines defer orders, but industry sources say aerospace suppliers rarely allow much scope for unilateral cancellations.

Lion Air declined to comment. A Boeing spokesman said: “We are taking every measure to fully understand all aspects of this accident, and are working closely with the investigating team and all regulatory authorities involved. We are also supporting our valued customer through this very tough time.”

MAINTENANCE, SOFTWARE

Kirana, who is now Indonesia’s envoy to Malaysia but still carries weight at the airline he co-founded with his brother in 2000, ordered the review in response to a Boeing statement focusing attention on piloting and maintenance, the person said.

Boeing released the statement after investigators last week issued an interim report focusing on maintenance actions spread over four flights in the run-up to the doomed flight on Oct. 29.

Boeing is also examining software changes in the wake of the crash, while insisting longstanding procedures exist for pilots to cancel automated nose-down movements experienced by the 737 MAX in response to erroneous sensor readings.

It has come under fire from U.S. pilots for not mentioning the MCAS system – a modification of existing anti-stall systems – in the manual for the 737 MAX, which began service last year.

“Why are they changing (software) if there was nothing wrong?” the person familiar with Kirana’s thinking said.

Boeing has said all information needed to fly the 737 safely is available to pilots and that its workhorse model is safe.

Some financial sources say Lion Air and southeast Asian rivals over-expanded and would be comfortable with fewer orders.

But the row highlights an unusually polarized dispute over the causes of the crash. Experts say most accidents are caused by a cocktail of factors and parties rarely comment in detail before the final report, which often follows a year of analysis.

In its statement, Boeing recapped the interim report and listed questions on maintenance and pilot behavior that it said remained unanswered in the 78-page document, but did not mention the MCAS modification covered in an earlier safety bulletin.

It is not the first time an airline has crossed swords with its supplier after a crash. Lion Air’s rival AirAsia clashed with Airbus after its Indonesian subsidiary lost an A320 in 2014. It continued to take deliveries, but relations never fully recovered and it later toyed with buying 787s from Boeing.

(Reporting by Tim Hepher in PARIS, Cindy Silviana in JAKARTA; Additional reporting by Eric JOhnson; Editing by Mark Potter)

Image from www.boeing.com

Doomed Lion Air Jet Was ‘Not Airworthy’

November 28, 2018 /

JAKARTA (Reuters) – A Lion Air jet that crashed into the sea off Indonesia last month was not in an airworthy condition on its second-to-last flight, when pilots experienced similar problems to those on its doomed last journey, investigators said on Wednesday.

Contact with the Boeing 737 MAX jet was lost 13 minutes after it took off on Oct. 29 from the capital, Jakarta, heading north to the tin-mining town of Pangkal Pinang.

In a preliminary report, Indonesia’s transport safety committee (KNKT) focused on the airline’s maintenance practices and pilot training and a Boeing anti-stall system but did not give a cause for the crash that killed all 189 people on board.

The report unveiled fresh details of efforts by pilots to steady the jet as they reported a “flight control problem”, including the captain’s last words to air traffic control asking to be cleared to “five thou” or 5,000 feet.

Information retrieved from the flight data recorder showed the “stick shaker” was vibrating the captain’s controls, warning of a stall throughout most of the flight. The captain was using his controls to bring the plane’s nose up, but an automated anti-stall system was pushing it down.

Pilots flying the same plane a day earlier had experienced a similar problem, en route from Denpasar, Bali to Jakarta, until they used switches to shut off the system and used manual controls to fly and stabilise the plane, KNKT said.

“The flight from Denpasar to Jakarta experienced stick shaker activation during the takeoff rotation and remained active throughout the flight,” the committee said.

“This condition is considered as un-airworthy condition” and the flight should have been “discontinued”.

The pilots of that flight reported problems to Lion Air’s maintenance team, which checked the jet and cleared it for take-off the next morning.

Former Boeing flight control engineer Peter Lemme said stick shaker activation was “very distracting and unnerving”.

“It’s not something you ever want to have happen as a pilot,” he said.

KNKT investigator Nurcahyo Utomo said the agency had not determined if the anti-stall system, which was not explained to pilots in manuals, was a contributing factor.

“We still don’t know yet, if it contributed or not,” he said in response to a question. “It is too early to conclude.”

In a statement, Boeing drew attention in detail to a list of airline maintenance actions set out in the report but stopped short of blaming ground workers or pilots for the accident.

REVISED ANTI-STALL SYSTEM

The manufacturer, which has said procedures for preventing an anti-stall system activating by accident were already in place, said pilots of the penultimate flight had used that drill but noted the report did not say if pilots of the doomed flight did so.

Boeing’s statement did not make any reference to a revised anti-stall system introduced on the 737 MAX which U.S. pilots and Indonesian investigators say was missing from the operating manual.

Boeing says the procedure for dealing with a so-called runaway stabiliser, under which anti-stall systems push the nose down even when the plane is not entering a stall or losing lift, had not changed between an earlier version of the 737 and the newly delivered 737 MAX.

Pilots however say the control column behaves differently in certain conditions, which could confuse pilots who have flown the earlier model.

Indonesian regulators were urged after previous accidents to improve their oversight of maintenance and pilot training.

In an interview, Indonesia’s director general of aviation, Polana Pramesti, said the agency planned to require pilots in Indonesia to be trained on simulators for the MAX series.

Pramesti also said a new regulation was being planned to limit the risk of pilot fatigue occurring and should be issued in the “near future”.

A source at the U.S. Federal Aviation Administration said a number of factors were ultimately likely to be cited as causes of the crash, including pilot training and maintenance. It had still to be determined how much, if at all, the plane design would be faulted, the source told Reuters on condition of anonymity.

Edward Sirait, chief executive of Lion Air, said he had not read the KNKT report but would comply with investigators’ recommendations.

The report provided new recommendations to Lion Air on safety on top of earlier recommendations about the flight manual that have already been implemented by Boeing.

Authorities have downloaded data from the flight data recorder, but are still looking for the cockpit voice recorder (CVR).

Indonesia plans to bring in a ship from Singapore able to stay in position without dropping anchor, to help with the search.

Asked what was needed from the CVR, Utomo said: “A lot. Discussions between the left and right pilots were about what? What procedures did they carry out. Were there any strange noises?”

Without it, he said there would be “a lot of guessing”.

(Reporting by Cindy Silviana and Fergus Jensen; additional reporting by Tim Hepher in Paris, David Shepardson in Washington, Tracy Rucinski in Chicago, Eric M Johnson in Seattle and Gayatri Suroyo in Jakarta; Writing by Ed Davies and Jamie Freed; Editing by Darren Schuettler and Nick Macfie)

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