The safety of Amtrak’s customers and employees is our top priority. We continue to monitor the coronavirus situation closely and we are taking action based on guidance from public health experts; that includes restoring service to trains and routes once demand returns. In order to maintain a safe environment and address customer concerns and potential business impact, we are taking the following measures:
Before You Travel
If you are traveling with Amtrak:
Providing an essential transportation service: We are waiving change fees on all existing or new reservations made before April 30, 2020. Simply log in to your account or go to Modify Trip on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary. If you want to cancel your reservation with no fee, you must call 800-USA-RAIL and speak with an agent (not available via Amtrak.com or the app).
Take care of yourself and keep others safe: If you are feeling ill, please stay home until feeling better.
Maintaining a Safe Environment
To reduce risk, we are:
Enhancing cleaning protocols: We have increased the frequency of cleaning services on our trains and at our stations.
Increasing disinfectant supplies: We have increased the quantity of sanitizers and disinfectant wipes available for customers and employees on our trains and stations.
Reinforcing good hygiene practices: We are regularly sharing best practices with employees and customers on ways to protect against communicable diseases.
We continue to recommend that everyone follow CDC guidelines around social distancing. If you do need to travel with us, know that we are taking extra steps to keep our stations and trains clean, keep you safe, and remain an essential part of transportation in America. See what we are doing here.
Service Impacts
While Amtrak continues to operate, we have temporarily suspended the following services due to reduced demand. See details on service impacts here.
What You Can Do
To protect against all communicable diseases:
Wash your hands: Wash hands frequently with soap and water – and for 20 seconds. If you can’t wash your hands, use hand sanitizer.
Cover your mouth: When sneezing or coughing, use tissues and promptly dispose of them or cover your mouth with your sleeve or elbow.
While we are running reduced service across the country, it is still essential to exercise caution around railroad tracks and crossings. #SeeTracksThinkTrain
Amtrak Has Cancelled the Winter Park Express service for the remainder of the 2019 – 2020 ski season.
Customers with reservations on trains that are being modified will be contacted and typically be accommodated on trains with similar departure times or another day.
Amtrak is waiving change fees on all existing or new reservations made before April 30, 2020. To change reservations, log in to your account or go to Modify Trip on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary. If you want to cancel your reservation, you must call 800-USA-RAIL (not available via Amtrak.com or the app).
SAO PAULO, Feb 4 (Reuters) – Shares in Brazil’s Gol rose as much as 5.5% on Tuesday after the budget airline said it had signed a codeshare agreement with American Airlines.
“When this is approved by Brazilian and U.S. authorities, Gol’s new codeshare will allow its customers to connect to more than 30 destinations in the USA,” Gol said in a statement, adding that American will now offer more U.S.-South American flights than anyone else.
The flights will operate from Gol’s hubs in São Paulo, Rio de Janeiro, Brasilia and Fortaleza, and will be added to current regular flights to Miami and Orlando.
Investors cheered the news, pushing Gol’s shares up as much as 5.5% to 36.25 reais, making it one of the biggest gainers on the Ibovespa. At midday in Sao Paulo trading, Gol shares were up 4.6% and the benchmark index was up 1.5%.
“The partnership will increase the quantity and quality of its flights, offering the more daily flights between South America and the United States than any other partner,” analysts at Guide Investimento said in a client note on Tuesday.
The agreement will make it easier for customers to purchase flights for both airlines using a single reservation. It will also integrate check-in, boarding and baggage checking throughout the trip, and include the air miles program.
(Reporting by Paula Laier Writing by Jamie McGeever Editing by Jonathan Oatis)
FORT WORTH, Texas — A trip to the breathtaking landscape of the majestic Southern Alps will become much shorter when American Airlines launches the only nonstop service from Los Angeles International Airport (LAX) to Christchurch, New Zealand (CHC), next October. The airline is also adding the only direct service between Dallas Fort Worth International Airport (DFW) and Auckland, New Zealand (AKL), which will increase connecting opportunities for more customers across the United States. These routes are a direct result of the recently approved joint business with Qantas, which delivers new customer benefits like enhanced codeshare opportunities and increased frequent flyer benefits for American and Qantas customers.
The gateway to the South Island
Christchurch is the largest city in the South Island of New Zealand, and as the only carrier to operate this route, American will introduce its customers to one of the world’s most unique destinations.
“The South Island sums up everything that our customers are looking for in New Zealand — adventure, culture and wildlife found no where else,” said Vasu Raja, American’s Senior Vice President of Network Strategy. “We want to make their lifelong dreams a reality and bring New Zealand’s beauty even closer as the gateway to the South Island where you can drive, hike, cruise and fly to a variety of classic New Zealand experiences.”
American will fly to CHC three times per week from October 2020 through March 2021 on a Boeing 787-8. The 787-8 features 20 Flagship Business seats and 28 Premium Economy seats, providing additional comfort for the 13-hour flight. The aircraft offers a variety of entertainment options for customers, with access to power at every seat, live television, and hundreds of movies, music, games and TV shows.
LAX to CHC creates unique one-stop connections to the South Island not previously available by any other carrier. Qantas and Jetstar will connect passengers from CHC on to Wellington and Melbourne — some of the most popular destinations in the Pacific.
A new way to New Zealand
American currently operates seasonal service from LAX to AKL and will add new service from DFW next year. Flights will be operated with American’s state-of-the-art 787-9, with 30 Flagship Business seats and 21 Premium Economy seats. New flights from DFW to AKL will enable new one-stop connections to New Zealand from more than 70 cities across the United States.
“Now, we’re able to get customers from places like Louisville, Savannah or Monterrey, Mexico, all the way to New Zealand with just one stop,” said Raja.
As American enhances its commitment to the region, seasonal LAX to AKL service will resume earlier next year — Oct. 7 — adding three weeks of service to the increasingly popular destination.
“The South Island is a must-see for any international visitor to New Zealand,” said Stephen England-Hall, Tourism New Zealand’s Chief Executive. “Thanks to the new nonstop flights from Los Angeles to Christchurch and Dallas-Fort Worth to Auckland, it’s is now easier than ever before to experience all that unique and welcoming New Zealand has to offer.”
Benefits of the Qantas Joint Business
American and Qantas recently received final approval to form a joint business, which promises significant customer benefits not possible through any other form of cooperation. The carriers have already rolled out improved frequent flyer benefits, including higher earning rates for points and status credits on each airline’s network, and have expanded codeshare routes on each other’s network. Qantas will also increase from six weekly flights between Sydney, Australia (SYD), and DFW to daily service by mid-2020. Additionally, Qantas announced new service from San Francisco International Airport (SFO) and Chicago O’Hare International Airport (ORD) to Brisbane, Australia (BNE), which will launch in February and April respectively. Qantas will have its code on American’s new flights to New Zealand, giving Qantas frequent flyers more opportunities to earn and redeem Qantas points and status credits on American. Next year, American and Qantas will provide the most service to Australia and New Zealand from the United States.
LAX–AKL flights beginning in Oct. 2020 will be available for purchase starting Nov. 9. New LAX–CHC and DFW–AKL flights will be available for purchase starting Nov. 30.
What does this mean at LAX?
American and its partners serve more destinations to Asia/Pacific from LAX.
Customers traveling through LAX can take advantage of the most premium amenities of any carrier with three Admirals Club lounges, Flagship Lounge and Flagship Dining.
The new route launches a few months after the American Airlines Plaza opens at SoFi Stadium in Inglewood, California. The 298-acre world-class sports and entertainment destination is just three miles from the airport.
What does this mean at DFW?
In addition to new routes, American continues to invest in airport construction and development to deliver a world-class customer experience.
Customers can get cozy in five Admirals Club lounges and recently opened Flagship Lounge and Flagship Dining.
American’s growing network connects customers across the globe to more than 225 destinations in 31 countries from DFW.
CHICAGO, Aug. 28, 2019 /PRNewswire/ — United Airlines announced that effective immediately, MileagePlus award miles never expire, giving members a lifetime to use miles on flights, experiences, hotels and more.
“We want to demonstrate to our members that we are committing to them for the long-haul and giving customers a lifetime to use miles is an exceptionally meaningful benefit,” said Luc Bondar, vice president of loyalty and president of MileagePlus at United. “Our MileagePlus program provides customers more ways to earn and use miles than any other U.S. airline. More customers used miles to book award trips in 2018 than in any year before, and we expect with today’s announcement that even more will use miles to travel the world in the years to come.”
Recently announced partnership with CLEAR that includes free or discounted CLEAR membership pricing for U.S.-based MileagePlus members.
Award travel to more destinations than any other U.S. airline with service to more than 1,300 destinations through United and Star Alliance partners, and ability to book award travel on United and all Star Alliance partners through the United mobile app.
Most low-priced economy award availability of any global U.S. airline.
Everyday opportunities to use miles starting as low as 1,000 miles for eGift cards when purchasing through MileagePlusX.
Every customer. Every flight. Every day.
In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to today’s announcement, United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items, announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.
Southwest Airlines Co. (NYSE: LUV), in partnership with Discovery Channel, launched a campaign bringing the fun of Shark Week to flying fans this summer. The carrier is celebrating Shark Week throughout July, ahead of Shark Week on Discovery beginning Sunday, July 28.
“Our Shark Week partnership brings fun through unique offerings for our Customers and Employees,” said Brandy King, Director of External Communication who oversees the airline’s Brand Partnerships and Entertainment Public Relations initiatives. “Whether on the ground with augmented reality experiences and gate games hosted by our Employees, to inflight exclusive content on our Shark Week On-Demand Channel, or through our social channels with engaging content and a special sweepstakes, we’ll be celebrating Sharks all month.”
Southwest brings Shark Week to fans through all phases of travel and, this year, extends the immersion straight into their homes. Through an augmented reality experience, Shark Week fans engaging with Southwest through the carrier’s social channels and in airports across the country will be encouraged to “swim with sharks” by using the augmented reality experience, accessible via swa.is/sharkweek. Fans can download a filter on their cell phones to select from the five most-popular sharks featured in Shark Week programming (Great White Shark, Hammerhead Shark, Mako Shark, Tiger Shark, and Bull Shark) to swim across their screens, and share a photo or video of the experience to their social channels using #SharksTakeFlight.
Customers traveling this summer will be able to experience the fun of Shark Week in a variety of ways. While inflight, Customers can enjoy jawsome content via the Onboard Entertainment Portal’s custom Shark Week TV Series Channel. The Shark Week TV Series Channel houses a library of Shark Week episodes that Customers can sink their teeth into, plus a never-before-seen episode, Extinct or Alive: The Lost Shark, which Customers can watch nearly 30 days ahead of its premiere during Shark Week. The feeding frenzy continues as Southwest Customers tune in to Shark Week on Discovery Channel beginning Sunday, July 28, and continuing through Sunday, August 4, via Live TV onboard Southwest WiFi-equipped flights.
Southwest Employees also are getting in on Shark Week fun! Beginning July 8, Employees in 40 Southwest airports will display Shark Week materials in gate areas with which Customers can interact. Delivering on Southwest’s legendary Customer Service and Hospitality, Southwest Employees will host gate games to entertain fliers and celebrate the 31st anniversary of Shark Week, one of the most popular and longest-running televised summer events in history.
For fans who want to experience a diving excursion, Southwest is hosting a Dare to Dive sweepstakes from July 1-31 giving a chance to land a trip to Nassau, Bahamas, to enjoy a diving experience*. Anyone may visit Southwest.com/sharkweek for a chance to win roundtrip air travel (does not include taxes and fees of at least $5.60 per one-way flight) for winner and three guests, a $3,000 gift card to The Island House, a boutique hotel, and a $375 gift card to Stuart Cove’s for a diving excursion.
One of the most popular and longest-running televised summer events, Shark Week has celebrated cartilaginous creatures for more than 30 years. This year, viewers can enjoy hours of new content that will answer some of your most pressing shark-related questions. This year’s programming will immerse fans in the lives of sharks all around the world, from the Caribbean Sea to the island of Guadalupe, and many places in between.
*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of 50 United States and the District of Columbia, excluding Alaska, age 19 years or older at time of entry. Limit one entry per person per day. All fields must be completed. Approximate retail value of prize: $4,975.00. For complete details and Official Rules, visit http://www.southwest.com/sharkweek. By submitting an entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwest.com. Sponsor: Southwest Airlines Co., 2702 Love Field Dr. Dallas, TX 75235. Enter by July 31, 2019 at 11:59 p.m. E.T. Air travel does not include taxes and fees of at least $5.60 per one-way flight.
