Tag: customers (Page 20 of 32)

Emirates and Flydubai Reactivate Partnership for Seamless Travel

August 31, 2020 / WIL BALDWIN

Emirates and flydubai have announced that customers of both airlines can once again access a wider range of travel options around the world, connecting seamlessly and safely through Dubai.

Following the progressive resumption of passenger flights to global destinations, the two Dubai-based airlines have revived their successful and strategic partnership to offer customers increased connectivity, convenience and travel flexibility. Emirates customers can now travel on codeshare flights to over 30 destinations on flydubai, while flydubai customers have over 70 destinations they can travel to on Emirates. Some of the favourite flydubai destinations for Emirates passengers include: Belgrade, Bucharest, Kyiv, Sofia and Zanzibar.

Commenting on the renewal of the partnership, Adnan Kazim, Emirates’ Chief Commercial Officer said: “We are delighted to announce that our customers can once again take advantage of the complementary strengths of Emirates and flydubai to access an enhanced network of cities on a single ticket and integrated loyalty programme, enjoy a safe, smooth and stress-free transfer experience through Dubai and have their baggage checked through to their final destination.

Hamad Obaidalla, Chief Commercial Officer at flydubai said: “We are confident that the demand for travel will continue to increase as more countries gradually start to lift restrictions on international travel. flydubai has restarted operations to 32 points around the network since June and we expect the number to steadily grow over the next few months. Dubai has put strong health and safety protocols in place which has encouraged well informed passengers to travel, whether for business, leisure or to reunite with their loved ones.

Emirates and flydubai will offer travel experiences reflecting their individual brands while keeping the health and safety of customers and employees on the ground and in air as their top priority. The two airlines have each implemented extensive safety measures to combat COVID-19 at every step of the customer’s journey including enhanced sanitisation of all touchpoints and advanced HEPA filters fitted in aircraft cabins to eliminate dust, allergens and germs from the cabin air.

Customers transiting through Dubai go through thermal screening at the airport. Transfer desks at Dubai airport have been fitted with protective anti-microbial screens and airport staff dressed in personal protective equipment (PPE) are available to provide additional assistance. Several of flydubai’s flights to destinations in Africa, Central Asia and Europe operate from Terminal 3 of Dubai International Airport, facilitating seamless connections to passengers travelling on Emirates’ flights to and from Dubai.

United Airlines Permanently Eliminates Change Fees

August 31, 2020 / WIL BALDWIN

The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

“Change is inevitable these days – but it’s how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request,” said Scott Kirby, CEO of United Airlines, in a video message to customers. “Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won’t be following that same playbook as we come out of this crisis. Instead, we’re taking a completely different approach – and looking at new ways to serve our customers better.”

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United’s award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United’s new flexible travel policies, visit https://www.united.com/ual/en/us/fly/travel/change-fee.html

Southwest Airlines Announces Three-Day $39 WOW Sale

August 25, 2020 / WIL BALDWIN

DALLAS, Aug. 25, 2020 /PRNewswire/ — Southwest Airlines Co. (NYSE: LUV) launched a three-day WOW Sale today through Aug. 27, 2020, 11:59 p.m. Central Daylight Time, with fares starting as low as $39 one-way. As Customers put their Hearts back into traveling, Southwest is offering low fares across the United States. Fall and winter travel is only a click away!

“As Customers begin to feel inspired to travel again, we want them to know that Southwest Airlines has their well-being and comfort in mind supported by the Southwest Promise, legendary Hospitality, and our exceptional People,” said Bill Tierney, Southwest Vice President of Marketing. “With fares as low as $39 one-way, bags that fly free, and no changes fees, Customers can easily get away to their next adventure.”

Seats, days, and markets are limited. Blackout dates and advance purchase requirements apply. See full fare rules and terms and conditions at Southwest.com. Examples of one-way low fares include:

– As low as $39 one-way nonstop between Kansas City and Minneapolis/Saint Paul

– As low as $39 one-way nonstop between Las Vegas and Oakland

– As low as $39 one-way nonstop between Houston (HOU) and Tulsa

– As low as $39 one-way nonstop between Chicago (MDW) and Detroit

– As low as $39 one-way nonstop between Nashville and Raleigh/Durham

– As low as $39 one-way nonstop between New Orleans and San Antonio

– As low as $109 one-way nonstop between HOU (HOU) and Cancun

– As low as $136 one-way nonstop between Lubbock and Cancun

– As low as $139 one-way nonstop between Baltimore/Washington and Punta Cana

SOUTHWEST AIRLINES SALE FARE RULES
Book by Aug. 27, 2020 11:59 p.m. Central Daylight Time. 14-day advance purchase required. Nonrefundable. Seats, travel days, and markets limited. Blackout dates apply.

Click the link below for the full details and conditions!

https://finance.yahoo.com/news/southwest-airlines-announces-three-day-132800321.html

Air New Zealand Update Following Alert Level Announcement

August 24, 2020 / WIL BALDWIN

– Air New Zealand is supportive of today’s news mandating the wearing of masks or face coverings on public transport, including aircraft, from Monday 31 August due to Covid-19

Air New Zealand Chief Executive Officer Greg Foran says customers flying from Auckland have been required to wear masks while it has been at Alert Level 3 and it has been recommended for customers travelling from other ports.

“We will now start to review our domestic network and will be contacting customers who may be affected by the extension of current Alert Levels.

“We understand the impacts these disruptions cause to our customers and we’ll do our best to get our customers to where they need to be.”

Fare flexibility is still in place and the airline encourages those who no longer wish to fly to opt to hold their fare in credit through its online booking tool.

The airline has been operating a reduced domestic schedule to and from Auckland while it has been at Alert Level 3. The majority of the rest of Air New Zealand’s network has remained unchanged but with physical distancing in place.

American Airlines Boosts Clean Commitment With Sustained Virus-Killing Coating

August 24, 2020 / WIL BALDWIN

– SurfaceWise2 the first-ever long-lasting product approved by the EPA that will help fight the spread of the novel coronavirus

American Airlines is upgrading its Clean Commitment by adding the electrostatic spraying solution SurfaceWise®2 from Allied BioScience to its multitiered cleaning and safety program in the coming months. The SurfaceWise2 solution is the first-ever long-lasting product to help fight the spread of the novel coronavirus that is approved by the U.S. Environmental Protection Agency (EPA).

“The American Airlines Clean Commitment is our promise that we’re taking bold measures and using the latest products and technology to help ensure our customers’ well-being when they travel with us,” said David Seymour, American’s Chief Operating Officer. “Thanks to rigorous evaluations conducted by the experienced professionals at the EPA, the American Airlines team and Allied BioScience, our multitiered program will become even stronger at safeguarding our customers and team members from virus such as coronavirus and the flu.”

“SurfaceWise2’s long-lasting defense provides a layer of protection against viruses not offered by any other solutions on the market,” said Maha El-Sayed, PhD, Allied BioScience Chief Science Officer. We look forward to also seeing SurfaceWise2 used in offices, schools, gymnasiums and other high-traffic areas to support the nation in safely reopening.”

In the coming months, American will begin using SurfaceWise2 for electrostatic spraying on surfaces inside its aircraft with plans to use the product throughout its entire fleet, including those in its American Eagle regional partners. Other elements of the airline’s multitiered Clean Commitment, include enhanced aircraft cleaning performed before every mainline flight and an even deeper overnight cleaning.

“SurfaceWise2 creates an invisible barrier on surfaces, which physically breaks down and kills virus cells,” said Dr. Charles Gerba, a leading infectious disease expert. “This helps protect passengers and crew members against the transmission of coronavirus via surfaces, particularly on high-touch areas such as seats, armrests, tray tables and overhead bin doors.”

Delta Brings Back Flights Across Atlantic and Pacific for 2021

August 23, 2020 / WIL BALDWIN

As Delta works to restart service in line with the lifting of travel restrictions, potential vaccine availability and the gradual return of demand, customers will see more trans-Atlantic and trans-Pacific flights to top business and leisure destinations for the winter 2020-2021 and summer 2021 seasons. While the airline expects pre-COVID level recovery for international flying to continue to lag U.S. domestic, Delta plans to add over 50 transoceanic flights next summer, compared to the summer 2020 schedule.

Delta will focus its strengths in its core markets and with the support of its partners, offer customers a wide array of onward connections.

“While significant hurdles remain in the global fight against the pandemic, we are ready to connect customers to the people, places, opportunities and experiences they’re longing for,” said Joe Esposito, S.V.P. – Network Planning. “Customers flying internationally can look forward to a modernized fleet featuring our latest cabin products and a travel experience that prioritizes their health and the health of our employees from check-in to baggage claim.”

As customers consider future travel, whether international or domestic, Delta’s multi-layered approach to their health and safety ensures peace of mind throughout the travel journey. These include, but are not limited to:

– Sanitizing all aircraft with electrostatic spraying before departure and extensive pre-flight disinfection of high-touch points throughout the aircraft interior.

– Using state-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of particles, including viruses.

– Blocking all middle seats and limiting the number of customers per flight through Jan. 6, 2021.

– Requiring face masks throughout the airport, in Delta Sky Clubs and on board the aircraft

Click the link below for the full story and more details!

https://news.delta.com/delta-brings-back-more-flights-across-atlantic-and-pacific-winter-and-summer-2021

Delta Offers Lounge Access at London Heathrow Terminal 2

August 19, 2020 / WIL BALDWIN

Starting Thursday, Delta Air Lines’ premium customers and eligible frequent fliers will be welcomed into the award-winning Plaza Premium lounge at London-Heathrow Terminal 2.

Following their temporary move to Terminal 2 from Terminal 3, eligible Delta and Virgin Atlantic customers will be able to enjoy complimentary food and beverages in the Plaza Premium lounge before their flight. Delta offers daily flights between Heathrow and New York-JFK and a three-times-a-week service to Atlanta.

Since the pandemic, Delta has implemented a new level of clean – the Delta CareStandard – so customers can travel with confidence. In line with this ethos, Plaza Premium has also enhanced its cleaning and safety measures so customers can feel confident when they use the lounge before they fly. Customers are also encouraged to wear a face covering and practise social distancing.

“Safety is at the heart of everything we do at Delta and we’ve implemented additional measures to provide peace of mind for customers at every step of their travel journey,” said Shane Spyak, Delta’s Vice President – Europe, Middle East, Africa and India. “This includes working with our airport partners across our global network to provide additional layers of protection in lounges.”

In the U.S., there are limited Delta Sky Clubs open at Atlanta and New York-JFK airports. Customers will find seating that adheres to social distancing guidelines, plus a streamlined food and beverage offering among the measures being taken to limit touchpoints and keep the Clubs clean.

Delta remains the only U.S. airline offering nonstop service between the U.K. and United States that is keeping middle seats blocked throughout the aircraft on all routes until September 30, 2020, to help protect the health and safety of its customers and crew. Seat blocks are automatically implemented to prevent the adjacent seat being booked once a reservation is complete and seats are chosen. Parties of three or more are able to book seats together, including middle seats.

As part of its COVID-19 health and safety measures, Delta requires employees and customers to wear a face mask or appropriate covering when travelling. The airline also has enhanced booking flexibility in place on flights purchased until August 31, 2020, to provide reassurance to customers should they need to amend their plans. Changing an existing booking is easy via the “My trips” area on delta.com.

Furthermore, the airline has a rigorous onboard cleanliness programme, which includes:

– Sanitizing the aircraft before every flight

– State-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of fine particles in the air, including viruses and bacteria, on all trans-Atlantic flights (and mostly across Delta’s network).

– Boarding flights from back-to-front – reducing the instances of customers needing to pass by one another

– Temporarily streamlining onboard food and beverage service to reduce touchpoints

– Providing supplies directly to customers when available, including hand sanitizers in wellness kits

Warsaw the 25th European City to Return to Emirates Network

August 17, 2020 / WIL BALDWIN

Emirates will resume passenger flights to Warsaw from 4 September starting with twice-a-week services, and increasing to three-a-week from 7 October.

The resumption of flights to Warsaw will expand Emirates’ current network to 75 cities in September, offering travellers in the Middle East, Africa and Asia Pacific convenient connections via Dubai to the Polish capital.

The airline has been gradually restoring its network connectivity, working closely with international and local authorities to responsibly resume passenger operations to meet travel demand, while always prioritising the health and safety of its customers, crew and communities.

On the Dubai-Warsaw route, Emirates will deploy its spacious, wide-body Boeing 777-300ER aircraft offering seats in First, Business and Economy class. Flight EK179 to Warsaw will depart Dubai at 08:10hrs on Fridays and Sundays, and the return flight EK180 will depart Warsaw at 15:00hrs. An additional flight service on Wednesdays, will be added to the route from 7 October.

Customers can book flights on emirates.com or via travel agents.

Customers can stop over or travel to Dubai as the city has re-opened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, COVID-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.

Air New Zealand Cancels Outbound Service to Rarotonga

August 16, 2020 / WIL BALDWIN

After consultation with the New Zealand Ministry of Health, Air New Zealand has made the decision not to carry customers on flight NZ946 from Auckland to Rarotonga on Saturday 15 August.

The service will still operate outbound to Rarotonga carrying cargo, and the return service will carry customers into Auckland.

Air New Zealand’s Chief Executive Officer Greg Foran says the decision was made not to carry passengers out of Auckland due to the city currently being at Alert Level 3.

“The Cook Islands has so far had no cases of COVID-19 and we want to make sure we are doing the right thing for both countries in terms of safety and wellbeing. That’s why we have taken the precautionary decision not to carry passengers out of Auckland on tomorrow’s service. We are contacting affected customers directly to let them know their options.”

Emirates resumes flights to Kuwait City and Lisbon

August 4, 2020 / WIL BALDWIN

Expanding its network to 70 destinations

Emirates has announced it will resume passenger services to Kuwait City (5 August) and Lisbon (16 August). This will take Emirates’ passenger network to 70 destinations in August, over 50% of its pre-pandemic destination network, as the airline gradually resumes operations with the safety of its customers, crew and communities as its top priority.

Flights from Dubai to Kuwait City will operate as a daily service and flights from Dubai to Lisbon will operate three times a week. The flights will be operated with the Emirates Boeing 777-300ER and can be booked on emirates.com or via travel agents.

Passengers travelling between the Americas, Europe, Africa, Middle East, and Asia Pacific can enjoy safe and convenient connections via Dubai. Customers from Emirates’ network can stop over or travel to Dubai as the city has re-opened for international business and leisure visitors.

COVID-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.

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