TOMORROWS TRANSPORTATION NEWS TODAY!

Tag: customers (Page 21 of 32)

Emirates to Resume Flights to Stockholm on 1st of August

Stockholm, Sweden

Emirates will resume passenger services to Stockholm with weekly flights from 1 August, expanding its network in Europe to 22 cities, and connecting customers from Europe to the Middle East, Asia Pacific and Africa.

The restart of Stockholm flights means that all Emirates gateways in Scandinavia will have resumed services by August, with flights to Oslo resuming from 4 August and services to Copenhagen being in operation since June.

This will take the airline’s passenger network to 63 destinations in August, offering customers around the world more convenient connections to Dubai, and via Dubai.

Flights between Stockholm and Dubai will operate once a week on Saturdays. Emirates flight EK157 will depart Dubai at 08:40 and arrives in Stockholm at 13:10. The return flight EK 158 leaves Stockholm Arlanda Airport at 15:05 and arrives into Dubai International Airport at 23:20. All times are local.

The flights will be operated with the Emirates Boeing 777-300ER and can be booked on emirates.com or via travel agents.

Dubai is open: Customers from across Emirates’ network can now to travel to Dubai as the city has re-opened for business and leisure visitors with new air travel protocols that safeguard the health and safety of visitors and communities. For more information on entry requirements for international visitors to Dubai, visit: www.emirates.com/flytoDubai

Flexibility and assurance: With the gradual re-opening of borders over the summer, Emirates has revised its booking policies to offer customers more flexibility and confidence to plan their travel. Customers whose travel plans are disrupted by COVID-19 related flight or travel restrictions, can simply hold on to their ticket which will be valid for 24 months and rebook to fly at a later time; request travel vouchers to offset against future Emirates purchases, or request refunds via an online form on Emirates’ website or via their travel booking agent.

Health and safety first: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety

Travel restrictions: Customers are reminded that travel restrictions remain in place, and travellers will only be accepted on flights if they comply with the eligibility and entry criteria requirements of their destination countries. Visit: www.emirates.com/travelrestrictions 

Dubai residents can check the latest travel requirements at: www.emirates.com/returntoDubai

JetBlue and American Airlines Announce Strategic Partnership

JetBlue Airways Corp. (NASDAQ: JBLU) and American Airlines Group Inc. (NASDAQ: AAL) announced a strategic partnership that will create seamless connectivity for travelers in the Northeast and more choice for customers across their complementary domestic and international networks. In addition, the relationship will accelerate each airline’s recovery as the travel industry adapts to new trends as a result of the pandemic.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200716005584/en/

The partnership includes an alliance agreement that proposes codeshare and loyalty benefits that will enhance each carrier’s offerings in New York and Boston, providing strategic growth and driving value for customers and crewmembers of both airlines. (Graphic: Business Wire)

The partnership includes an alliance agreement that proposes codeshare and loyalty benefits that will enhance each carrier’s offerings in New York and Boston, providing strategic growth and driving value for customers and crewmembers of both airlines. (Graphic: Business Wire)

The partnership includes an alliance agreement that proposes codeshare and loyalty benefits that will enhance each carrier’s offerings in New York and Boston, providing strategic growth and driving value for customers and crewmembers of both airlines. Customers will experience a number of benefits from the new partnership, including:

  • New and expanded routes: The partnership enables new strategic growth opportunities for both airlines. As a result, American will launch international service from New York (JFK) to Tel Aviv (TLV) and to Athens (ATH) and JFK to Rio De Janeiro (GIG) will return as a daily seasonal route in winter 2021, in addition to continuing to serve popular long-haul destinations like London (LHR) and Madrid (MAD). JetBlue will also accelerate its growth in key cities, bringing its award-winning service to more customers. JetBlue will grow in greater New York City, adding flights at LaGuardia (LGA) and Newark (EWR), while also increasing its presence at JFK for seamless connections to American’s expanded international network. JetBlue plans to enhance service to strategic markets on the East Coast, West Coast, and in the Southeast, building on JetBlue’s recently announced service between EWR and nine markets, including Mint® service to Los Angeles (LAX) and San Francisco (SFO).
  • More choice and loyalty benefits: Through their integrated networks,JetBlue and American will operate reciprocal codeshare flights, giving customers new options with improved schedules, competitive fares and nonstop access to more domestic and international destinations. JetBlue will gain connectivity to more U.S.destinations, a broad global network and an improved frequent flyer proposition, while American will complement JetBlue’s improved and expanded service with new international routes. JetBlue and American loyalty members will also enjoy new benefits while the carriers are exploring additional premium experiences for customers.
  • Seamless experience: Customers will enjoy a seamless experience across both airlines, including the ability to book a single itinerary on either website, convenient connections and an improved on-the-ground experience — resulting in a compelling proposition for both leisure and corporate customers. Additionally, customers seeking more comfort in transcontinental service will have access to both JetBlue’s Mint and American’s three-class Transcon service.

“Pairing JetBlue’s domestic network with American’s international route map creates a new competitive choice in the Northeast, where customers are longing for an alternative to the dominant network carriers,” said Joanna Geraghty, president and chief operating officer, JetBlue. “This partnership with American is the next step in our plan to accelerate our coronavirus recovery, get our crewmembers and our aircraft flying again, and fuel JetBlue’s growth into the future.”

“This is an incredible opportunity for both of our airlines,” said American Airlines President Robert Isom. “American has a strong history in the Northeast, and we’re proud to partner with JetBlue as the latest chapter in that long history. Together, we can offer customers an industry-leading product in New York and Boston with more flights and more seats to more cities.”

New routes from the Northeast

The partnership between American and JetBlue enables sustainable international growth for customers in the Northeast from JFK, which will continue to complement the robust international service from Philadelphia (PHL), for even more options.

Upon the implementation of the alliance agreement, American intends to launch service between JFK and TLV and will introduce new seasonal service between JFK and ATH next summer, to meet the strong local demand. The new nonstop service to TLV and ATH from JFK will be the first long-haul international flights that American has launched from New York in more than four years. American will also operate daily seasonal service to GIG beginning in winter 2021 during the peak summer travel period in Rio de Janeiro. And, once the coronavirus pandemic has ended, the new partnership is certain to facilitate American adding new long-haul markets in Europe, Africa, India and South America

As New York’s Hometown Airline®, JetBlue plans to increase flying out of New York’s three major airports, bringing its award-winning experience to more customers. Its growth at JFK will be aimed at offering even more connection opportunities to American’s growing international network of destinations. From both New York and Boston, JetBlue plans to enhance service to strategic markets, including those on the East Coast, West Coast, and in the Southeast. This will further build on JetBlue’s recently announced growth between EWR and nine markets, including Mint service to LAX and SFO.

More choice and loyalty benefits: Codeshare creates more options for customers

JetBlue and American will begin a new codeshare relationship, giving customers seamless access to more destinations, including international service. The codeshare will introduce JetBlue customers to more than 60 new routes operated by American and will introduce American’s customers to more than 130 new routes operated by JetBlue. Codesharing allows customers to book a single itinerary combining flights from both airlines, which will result in a one-stop check-in experience and seamless flight connections from origin to destination.

“JetBlue customers will have more routes and destinations to choose from through American Airlines’ extensive global network,” said Scott Laurence, head of revenue and planning, JetBlue. “Together we will offer customers better options than either of us could alone. This partnership enables JetBlue to bring our low fares and great service to even more customers by expanding our presence in our hometown, growing relevance in Boston, and supporting our successful Mint franchise.”

“Leisure travel is important to our customers, and JetBlue’s network paired with their award-winning service, are the perfect fit,” said Vasu Raja, Chief Revenue Officer at American Airlines. “Both airlines’ customers value access to more destinations, whether it’s a JetBlue customer who wants more direct access to South America from New York, or an American customer who wants more robust service to Florida. Together, we can give our customers the best of both worlds.”

Italian Order Highlights Continuing Success of ACH160

Airbus Corporate Helicopters (ACH) has won a new order for its latest ACH160 helicopter, announced just days after the H160 achieved certification.

This new order, placed by an experienced Italian operator for use on private and corporate flights mainly inside Italy, means the ACH160 has been ordered by customers in eight countries across North America, Latin America, Europe, China and South-East Asia.

The client, an existing ACH twin-engined helicopter operator, has specified a customised interior configured for six passengers.

The ACH160 is the premium version of the new H160 helicopter which was certified by EASA on 1 July ready for deliveries to private and business customers commencing later this year. It is the latest member of the ACH family and the most technologically advanced helicopter in its class.

As well as its range of stylish interiors including bespoke solutions, the ACH160 offers a smooth and quiet ride allied to the Helionix advanced digital avionics system ensuring carefree handling and the highest level of safety.

Frederic Lemos, Head of ACH, said: “This new order from a highly knowledgeable ACH customer is yet more evidence of the strong welcome being received by the ACH160 in this demanding sector even at a notably challenging time for the helicopter market.”

The full ACH helicopter range consists of the ACH125, ACH130, ACH135, ACH145, ACH160 and ACH175 variants of Airbus Helicopters’ comprehensive and market-leading family of light and medium models. A range of premium-design aircraft completions, including bespoke designs, is available for all models.

Customers Harness Boeing’s Services Solutions to Support Operations and Growth

  • Leading carriers, including Alaska Airlines, Japan Airlines, and All Nippon Airways, choose Boeing Global Services supply chain support despite current market challenges
  • Digital solutions enhance operational efficiency with data-driven analytics

Boeing [NYSE: BA] announced a number of services orders and agreements to support international customers, streamline their operations and enhance their future growth. These supply chain solutions will simplify customers’ asset and maintenance management, inventory and operating costs, while improving parts availability. The agreements for Boeing’s digital solutions will provide cost savings fleet-wide, enhance airline crew situational awareness and increase operational efficiency. “As airlines and operators continue to respond to the current challenges facing the global air travel industry, our partners are moving forward, integrating creative solutions to continue connecting people around the world,” said Ted Colbert, president and CEO, Boeing Global Services. “Boeing is working closely with our customers around the world, delivering the customized solutions they need to improve operational efficiency, support their fleets, and reduce their costs.”

Supply chain agreements include:

Alaska Airlines signed its largest consumable and expendable services agreement, with a multiyear agreement for solutions which include a Tailored Parts Package and Quick Engine Change kits. The agreement supports Alaska’s fleet of Boeing 737 airplanes and provides price and availability benefits that allow the airline to streamline its maintenance operations. The Tailored Parts Package consists of 2,900 part numbers. Throughout the term of this three-year agreement, Boeing anticipates the shipment of nearly 800,000 parts and four Quick Engine Change kits, which will be used to configure spare engines to allow for quick return of an airplane to service when an engine needs to be repaired or replaced.

All Nippon Airways, the largest airline in Japan, announced a partnership with Boeing Global Services to install a 787-9 galley facility in its new training center to enhance crew training opportunities. All Nippon Airways also signed an agreement for ten 767 Quick Engine Change kits.

Agreements for data-driven solutions include:

Xiamen AirlinesJapan Airlines, and All Nippon Airways have signed agreements to acquire the Optimized Maintenance Program that combines advanced data analytics with Boeing’s engineering expertise to help airlines achieve greater airplane availability and more efficient maintenance operations. To date, the Optimized Maintenance Program has been delivered to 24 airlines and approved by their local regulatory agencies to support a total of 2,519 Boeing airplanes across several models. Xiamen is the first airline in China to adopt the program.

A number of customers in China, including Suparna AirlinesZheijiang Loong AirlinesWest AirGuangxi AirUrumqi Air, and Air Changan signed agreements for Boeing digital solutions that enhance operational efficiency, further streamline paperless operations in the flight deck, and optimize flight planning capabilities. Boeing provides tailored charting for more than 74 percent of the commercial aviation market; supplies digital navigation data to more than 58 percent of global airlines; and delivers flight deck solutions to 67 percent of the world’s airlines. Overall, two-thirds of all global airline flights use Jeppesen FliteDeck Pro electronic flight bag (EFB) navigation and charting applications on a daily basis.

Vistara, an Indian full-service carrier and a joint venture of Tata group and Singapore Airlines, has added to their suite of Boeing Global Services crew solutions with a multiyear agreement for Crew Pairing to improve operational and readiness efficiency and reduce airline costs. The solution will help optimize crew planning operations for approximately 1,100 crew members across Vistara’s 40 Boeing and Airbus aircraft.

Boeing is the world’s largest aerospace company and leading provider of commercial airplanes, defense, space and security systems, and global services. A top U.S. exporter, the company supports commercial and government customers in more than 150 countries. Boeing employs more than 160,000 people worldwide and leverages the talents of a global supplier base. Building on a legacy of aerospace leadership, Boeing continues to lead in technology and innovation, deliver for its customers and invest in its people and future growth.

Boeing Announces Second-Quarter Deliveries

The Boeing Company [NYSE: BA] announced today major program deliveries across its commercial and defense operations for the second quarter of 2020.

“Our commercial airplane deliveries in the second quarter reflect the significant impacts of the COVID-19 pandemic on our customers and our operations that included a shutdown of our commercial airplane production for several weeks. We have and will continue to work with our customers on specific timing and adjustment to deliveries,” said Greg Smith, Boeing executive vice president of Enterprise Operations, chief financial officer and interim leader of Communications. “We continue to closely monitor the commercial marketplace by staying very engaged with our customers around the globe to fully understand short term and long term requirements. All of this is informing current and future production rates and any further adjustments as needed to balance supply and demand going forward. The diversity of our portfolio including our government services, defense and space programs will continue to provide some stability as we navigate through the pandemic and rebuild stronger on the other side.”

Major program deliveries during the second quarter were as follows:

747-8 First Flight Everett WA k64877-29

Qantas to Give Final 747 Jumbo Jet a Farewell Fit for a Queen

Qantas has announced a program of events to farewell its last remaining Boeing 747 and provide Australians the opportunity to say goodbye to the much loved “Queen of the Skies” ahead of its retirement from the national carrier’s fleet.

The airline will operate three one-hour “farewell jumbo joy flights” departing from Sydney, Canberra and Brisbane, in response to requests from employees and customers for one final chance to fly on the aircraft.

Qantas 747 Fleet Captain Owen Weaver said the 747 has a special place in the hearts of many Australians.

“The 747 has been a magnificent aircraft and it’s fitting that we celebrate the end of five decades of history-making moments for the national carrier and aviation in Australia,” Captain Weaver said.

“Since the first 747 joined the Qantas fleet in 1971, these aircraft have operated numerous rescue flights to bring Australians home during times of crisis and provided a safe passage for many travellers taking their first international flight to or from Australia.

“These three flights will offer the final opportunity to fly on the Qantas 747 before it leaves, with some of our frequent flyers and aviation enthusiasts as fond of the aircraft as we are, having spent thousands of hours onboard over the years.

“There is an enormous amount of nostalgia and affection associated with our 747 and for those who miss out on a seat on the flight, they will at least be able to catch a glimpse of the aircraft as it takes to Australian skies for the last time.”

The flights will go on sale at midday on Wednesday 8 July on Qantas.com and will operate on Monday 13 July (Sydney), Wednesday 15 July (Brisbane) and Friday 17 July (Canberra). Economy fares cost $400 and a small number of Business Class tickets will be available for $747 with additional extras included.

Seats will be limited to maximise passenger comfort (in line with other previously operated joy flights).

The flights will be operated on a cost-recovery basis and profits will be donated to the HARS Aviation Museum at Albion Park (Wollongong) and the Qantas Founders Museum in Longreach to support their efforts to preserve and promote the 747 legacy for future generations. Both museums have a Qantas 747 on public display.

The final 747-400 in the fleet will depart Sydney at approximately 2pm on 22 July 2020 as flight QF7474.

Prior to its final departure on the 22nd July, Qantas will host a hangar farewell event for employees.

Note: The farewell jumbo jet joy flights will operate with Fly Well protocols in place.

Amtrak and Penndot to Restore Daily Keystone Service

  • New safety initiatives will continue to be in effect for customers and employees

In coordination with state partners at the Pennsylvania Department of Transportation, beginning Monday, July 6, Amtrak is partially restoring full-length Keystone Service (New York – Philadelphia – Harrisburg) with one roundtrip between Harrisburg and New York in response to anticipated increased demand. Keystone Service train 640 will operate through to New York and train 653 will originate in New York and operate through to Harrisburg.

Modified Keystone Service includes nine weekday roundtrips and six roundtrips on weekends. Aside from the one additional roundtrip being added to New York, other Keystone Service trains will continue to temporarily operate between Philadelphia and Harrisburg only. Pennsylvanian (Pittsburgh – Philadelphia – New York) service was previously fully restored in June and includes one daily roundtrip operating normally between New York, Philadelphia and Pittsburgh.

Amtrak continues to take extra steps to keep train travel safe, including limiting bookings to less than half of capacity to maintain ample space for physical distancing onboard trains. All trains will be reserved to allow for physical distancing. Ticketing is now available on Amtrak.com, on Amtrak mobile apps or by calling 800-USA-RAIL.

“We are dedicated to doing everything possible to return service safely. We want everyone to feel comfortable as they navigate this new normal,” said Amtrak President and CEO Bill Flynn.

In addition to aggressive steps to disinfect stations and trains, additional Amtrak measures deliver a New Standard of Travel by including the following:

  • Face coverings: As part of Amtrak’s ongoing commitment to protect customers and front-line employees in response to the coronavirus pandemic, Amtrak is requiring that all customers in stations, on trains and Thruway Buses wear face coverings. The Centers for Disease Control and Prevention recommends the use of simple cloth face coverings or masks to slow the spread of the virus and prevent transmission.
  • Limiting bookings: We are limiting bookings on most trains to allow for more physical distancing in seating areas. Individuals traveling alone may use the seat next to them for personal belongings, while friends and family members will easily find seats together.
  • Air quality: All Amtrak trains are equipped with onboard filtration systems with a fresh air exchange rate every 4-5 minutes.
  • Cashless service: As an added measure to ensure the health and safety of our customers and employees, we are temporarily accepting only cashless payments in stations and on trains.
  • Physical distancing: Signage has been displayed at our busiest stations to indicate safe distances in high customer traffic areas such as waiting rooms, ticket offices, base/top of escalators, lounge entrances, etc. In addition, clear protective barriers have been installed at stations where there were no barriers.

‘Consumers Can Fly With Confidence and Safety Today’

In a recent appearance on the “Conversations with Mike Milken” podcast, Delta CEO Ed Bastian shared with the Milken Institute founder how the global airline is providing a safe travel experience for customers and employees, while also moving toward recovery amid the worldwide pandemic.  

“In my opinion, consumers can fly with confidence and safety today,” he said. “We are taking the same measures towards the personal safety of our customers on board our planes, just as we do the flight safety of the experience.”  

Bastian continued to highlight the many steps being taken to give customers confidence when traveling, including electrostatic spraying, back-to-front boarding, capping load factors at 60 percent and requiring masks for employees and customers. 

“The reason I go through all those steps is that security and safety is in our DNA,” Bastian shared. “That’s the core of our franchise.” 

The May 21 interview, which aired June 4, is part of Milken’s pandemic podcast series featuring notable industry leaders and medical experts. A replay of the complete interview is available.

What to Expect From Air New Zealand at Alert Level One

Air New Zealand has shared what customers can expect while travelling with the airline when the country moves to Alert Level 1. These changes will be progressively rolled out over the coming days.

Air New Zealand General Manager Customer Experience Nikki Goodman says Alert Level 1 will mark a return to normal with regards to domestic flying.

“Social distancing is no longer a requirement, unaccompanied minors will once again be able to travel domestically, and customers will be able to travel around New Zealand again with pets as checked baggage.

“Customers are still encouraged to check-in for their flight via the Air New Zealand mobile app to save time at the airport. We recommend allowing plenty of time to process through the airport as we expect to see more people travelling at this level. As we’ve adapted our processes to support customers through Alert Level 2, we’ve gained some great insight into changes that we will adopt going forward, and customers can expect to see some of these as they travel.

“Our domestic lounges are open except for Auckland Domestic, which is undergoing refurbishment, and Wellington and Christchurch regional lounges which remain closed at this stage. Hot food will be available again and served to our customers, while other food will be pre-portioned and available at the buffet. Inflight, customers would have noticed our food and beverage service resumed under Alert Level 2 with the exception of Koru Hour. We are working closely with our partners and suppliers to bring this back over the coming weeks.

“As always, our top priority is ensuring we keep our customers and people safe, so high touch surfaces on board and in our lounges and airport spaces will continue to be cleaned regularly. Our jet aircraft are fitted with hospital-grade air systems that filter out viruses, and hand sanitiser will continue to be available across the airport, kiosks, service desks and all our aircraft for customers and staff to use as they wish.

“As we get back into more frequent flying, please be patient with us, as our contact centre and customer care teams continue to receive a high volume of enquiries. If your travel isn’t urgent, we’d appreciate if you would wait to contact us so that those with imminent travel can be prioritised. We’re thrilled to welcome more people on board, but please remember to be kind to our frontline employees – and if you are unwell or have Covid-19 symptoms please do not travel.”

Further details on the customer journey for Alert Level 1 can be found on the COVID-19 hub on the Air New Zealand website.

The airline plans to operate around 55 percent of its usual domestic capacity (compared to pre-COVID-19 levels) from July and August. On Monday the airline began operating to all 20 of the domestic ports it previously flew to.

Boeing Delivers First Super Hornet Blue Angel Test Jet

  • Super Hornet to become the fourth Boeing platform for the flight demonstration team.
  • Boeing has modified Blue Angels since 2008 and delivered 23 aircraft to date.

Boeing [NYSE: BA] has delivered the first Super Hornet test aircraft for the U.S. Navy’s Blue Angel flight demonstration squadron. The unpainted aircraft now enters the flight test and evaluation phase at Naval Air Station Patuxent River in Maryland. Boeing expects to deliver a total of 11 aircraft for the squadron in 2020.

“The Super Hornet is an iconic representation of excellence in naval aviation,” said ret. Admiral Pat Walsh, vice president of U.S. Navy & Marine Corps Services for Boeing. Walsh flew with the Blue Angels from 1985 to 1987 as the Left Wingman (#3) and Slot Pilot (#4). “As Boeing continues to support the operational fleet of Navy Super Hornets, we are excited to see this platform enter a critical phase of its journey to joining the team.”

The flight demonstration squadron has flown Boeing or Boeing-heritage aircraft for more than 50 years, starting with the F-4J Phantom II in 1969, and then moving to the A-4F Skyhawk. The team currently operates the F/A-18A-D Hornet.

Boeing converts F/A-18 Hornets and Super Hornets into Blue Angels at the company’s Cecil Field facility in Jacksonville, Florida. Major modifications include the addition of an oil tank for the smoke-generation system, fuel systems that enable the aircraft to fly inverted for extended periods of time, civilian-compatible navigation equipment, cameras and adjustments for the aircraft’s center of gravity.

Boeing is the world’s largest aerospace company and leading provider of commercial airplanes, defense, space and security systems, and global services. As a top U.S. exporter, the company supports commercial and government customers in more than 150 countries. Building on a legacy of aerospace leadership, Boeing continues to lead in technology and innovation, deliver for its customers and invest in its people and future growth.

« Older posts Newer posts »