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Tag: customers (Page 22 of 32)

Alaska Airlines Offers Devoted Customers More Air and Ground Benefits

  • New promotions reward loyal guests with quicker ways to earn elite status and more miles

Starting today, Alaska Airlines customers and members of the award-winning Mileage Plan have three new promotions to enjoy. In addition to guaranteeing 2020 elite status through 2021, the airline is extending a 50% bonus of elite qualifying miles for flights taken through the end of the year. Plus, for the first time ever, Alaska Airlines Visa® cardholders can use their card to earn elite qualifying miles, and consumer cardholders can earn double miles for qualifying restaurant purchases.

“We are thankful to our loyal guests for their support during this unprecedented time,” said Ryan Butz, Alaska’s managing director of loyalty. “In addition to continuing to offer flexibility and assurance when booking flights, members can now earn miles and status when using our Alaska Airlines Visa credit card. We look forward to seeing our guests onboard when the time is right and hope this promotion can aid local restaurants and economies.”

50% Bonus of Elite Qualifying Miles – Limited Time Offer

  • For all flights completed June 1 through Dec. 31, 2020, Alaska Airlines Mileage Plan members will receive a 50% bonus of elite qualifying miles to help earn higher elite status more quickly. (*Registration isn’t required for this special, limited time offer.)

Alaska Airlines Visa Cardholders – First Time Limited Time Offers

  • Earn toward status while you spend. Cardholders can earn 2,500 elite qualifying miles for every $5,000 spent on purchases with an Alaska Airlines consumer or business Visa card from June 1 through Sept. 30, 2020, up to a maximum of 10,000 elite qualifying miles per cardholder. 
  • Want to support your favorite local restaurants? Alaska Visa consumer cardholders can earn two miles for every dollar spent, up to $1,500, at restaurants and take-out, including delivery services from June 1 through July 31, 2020.

Alaska’s Mileage Plan features 16 global partners, which fly to more than 800 destinations around the world. 

Alaska Airlines and its regional partners serve more than 115 destinations across the United States and North America, providing essential air service for our guests along with moving crucial cargo shipments, such as food, medicine, mail and e-commerce deliveries. With hubs in Seattle; San Francisco; Los Angeles; Portland, Oregon; and Anchorage, Alaska, the airline is known for low fares, award-winning customer service and sustainability efforts. With Alaska and its Global Partners, guests can earn and redeem miles on flights to more than 800 destinations worldwide.

Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK).

Congo Airways Converts Embraer E175 Order to E190-E2 Jets

São José dos Campos, Brazil, May 26th, 2020 – Congo Airways have converted the firm order made in December 2019 for two E175 aircraft, with purchase rights for two more, into a firm order for two E190-E2 jets, with purchase rights for a further two. The new deal has a total value of USD 256 million at current list prices with all purchase rights exercised, and will be included in Embraer’s second quarter backlog. 

Desire Bantu, CEO of Congo Airways said, “These new jets will be replacing our legacy turboprops and will allow us to extend our operations within the Democratic Republic of Congo, and regionally to West, Central, and Southern Africa. Despite the current difficult circumstances, the fundamentals of our market have not changed; so we expect the momentum we’ve seen in the past to redevelop. I said in December that we may need to make an additional order for E2s due to the agility required to adapt to market changes – we have now reached that point. As we prepare for future success, we will have the flexibility, and the right sized, most efficient aircraft, to serve our customers as the market returns.”

“It’s great to welcome another airline to the E2 and the Embraer family of operators, especially in Africa where the demand for regional travel had been growing strongly before the current crisis. Africa has long been a market with low frequencies and long thin routes. As airlines start ramp up their operations, the E2 family of aircraft is perfectly positioned to right size routes previously operated by narrowbodies, while keeping frequencies and adjusting capacity to new levels.” said Raul Villaron, Vice President Sales, Africa and Middle East, Embraer Commercial Aviation. “We look forward to supporting Congo Airways as they continue to upgrade their offering to their customers.”

The aircraft will be configured in a dual class layout seating 96 passengers in total, with 12 staggered business class seats. Deliveries are expected to begin in the second quarter of 2022. This is second E2 order received from an African customer. There are currently 189 Embraer aircraft operating in Africa with 54 airlines in 27 countries.

Embraer is the world’s leading manufacturer of commercial aircraft up to 150 seats with more than 100 customers across the world. For the E-Jets program alone, Embraer has logged more than 1,800 orders and 1,500 aircraft have been delivered. Today, E-Jets are flying in the fleets of 80 customers in 50 countries. The versatile 70 to 150-seat family is flying with low-cost airlines as well as with regional and mainline network carriers.

Tesla Cuts Prices up to 6% in North America to Boost Demand

A Tesla logo on a Model S is photographed inside of a Tesla dealership in New York

Tesla Inc <TSLA> has cut prices of its electric vehicles by as much as 6% in North America following a decline in auto demand in the region during weeks of lockdown that have now started to ease.

Tesla also said its Supercharger quick-charging service will no longer be free to new customers of its Model S sedans and Model X sport utility vehicles (SUV’s).

Auto retail sales in the United States likely halved in April from a year earlier, showed data from J.D. Power. However, sales in May are likely to improve due to pent-up demand and incentives offered by most carmakers, the analytics firm said.

Automakers including General Motors Co <GM>, Ford Motor Co <F> and Fiat Chrysler Automobiles NV <FCAU>, are offering 0% financing rates and deferred payment options for new purchases.

Factories in the United States started to reopen earlier this month with suppliers gearing up to support an auto industry employing nearly 1 million people.

Tesla was briefly forced to stop work at its Fremont, California, factory due to stay-at-home orders. It resumed production after resolving a dispute over safety measures with local authorities.

On Wednesday, Tesla website’s showed the starting price for its Model S sedan is now $74,990, down from $79,990.

Its Model X SUVs are now priced at $79,990, from $84,990, and the lowest-priced Model 3 sedan is $2,000 cheaper at $37,990.

Tesla said it will also cut prices in China – as per usual after price adjustments in the United States – by around 4% for the Model X and Model S.

Tesla China, which is delivering Model 3 sedans from its Shanghai factory, in a Weibo post said it has also cut prices for the Model S and Model X cars it imports, but will keep prices of locally made Model 3 cars unchanged.

(Reporting by Yilei Sun and Brenda Goh; Editing by Tom Hogue and Christopher Cushing)

Finnair Boosts Reliability of Regional Fleet with ATR Global Maintenance Agreement

ATR and one of its long-standing customers, the Finnish airline Finnair, signed a 10-year Global Maintenance Agreement (GMA). Through this package, Finnair and Nordic Regional Airlines (NoRRA) – who operates Finnair’s regional ATR traffic – will benefit from a customised support from ATR, which will help the airline better anticipate maintenance costs while enhancing the dispatch reliability of its fleet of 12 ATR 72-500.

This pay-by-the-hour contract covers the repair, overhaul and pooling services of Line Replaceable Units, along with their door-to-door delivery and an on-site leased stock of spare parts. Finnair will also benefit from blades maintenance and availability, and maintenance recommendations based on ATR’s expertise to enhance aircraft reliability.  

Juha Ojala, Vice President Technical Operations of Finnair, declared: “Our ATR flights form a key part of our feeder traffic to our Helsinki hub, and as a large share of our customers are transfer customers, they have strong expectations in terms of punctuality and reliability. This Global Maintenance Agreement is one step further in our relationship with ATR and ensures we benefit from the most suitable services, so that we can in turn provide our customers with a reliable and punctual travel experience.”

Stefano Bortoli, Chief Executive Officer of ATR, added: “Finnair is new to our GMA programme but they have been part of the ATR family from the very beginning, as they took delivery of their first ATR aircraft, MSN 006, in 1986. During the challenging times we are currently living, the confidence from a valued customer is the best tribute they can offer to the quality and economics of our products and services. We are looking forward to sharing our knowledge and expertise with Finnair, so that they can in turn keep on operating regional traffic in a responsible and efficient fashion.”

Where Delta is flying in June

Delta’s summer schedule continues to be shaped by customer demand, CDC guidelines and government travel regulations. While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes, both U.S. domestic and international, which were previously suspended due to the COVID-19 pandemic.

Customers traveling with Delta can feel confident in a safe flying experience. In addition to requiring customers and employees to wear face coverings throughout the travel journey, Delta has implemented policies like capping seating between 50 and 60 percent to ensure customer spacing on all aircraft, elevated its cleaning measures to deliver a new standard of clean, and streamlined its in-flight services to decrease touch points on board. Customers also have added flexibility if they need to change their plans.

Here’s a snapshot of where Delta is planning to fly in June. This schedule, including routes and frequency, remains subject to change due to the evolving nature of COVID-19. This page may be updated.

U.S. DOMESTIC

Ensuring connectivity for customers with critical travel needs, Delta continues to provide flights to all U.S. hubs and top markets, though frequency is significantly reduced. While Delta has temporarily consolidated operations in some markets served by multiple airports, the airline is adding more flights to its June schedule in comparison to May, primarily in Atlanta, New York and between hubs.

CANADA​

  • Detroit to Montreal (daily)
  • Detroit to Ottawa (daily)
  • Detroit to Toronto (daily)
  • Minneapolis to Calgary (daily)
  • Minneapolis to Edmonton (daily)
  • Minneapolis to Winnipeg (daily)
  • New York-JFK to Toronto (daily)
  • Seattle to Vancouver (daily)

LATIN AMERICA & CARIBBEAN

Caribbean

  • Atlanta to Aruba (less than daily service restarts in second half of June)
  • Atlanta to Bermuda (less than daily)
  • Atlanta to Bonaire (Saturday only service restarts in second half of June)
  • Atlanta to Kingston, Jamaica (less than daily)
  • Atlanta to Montego Bay, Jamaica (daily)
  • Atlanta to Nassau, Bahamas (daily)
  • Atlanta to Providenciales, Turks and Caicos Islands (less than daily)
  • Atlanta to Punta Cana, Dominican Republic (less than daily)
  • Atlanta to San Juan, Puerto Rico (less than daily)
  • Atlanta to St. Croix (Saturday only)
  • Atlanta to St. Lucia (less than daily)
  • Atlanta to St. Maarten (less than daily)
  • Atlanta to St. Thomas (less than daily)
  • New York-JFK to Santiago, Dominican Republic (less than daily)
  • New York-JFK to San Juan, Puerto Rico (less than daily)
  • New York-JFK to Santo Domingo, Dominican Republic (less than daily)​

Central America

  • Atlanta to Liberia, Costa Rica (less than daily service restarts in second half of June)
  • Atlanta to Panama City, Panama (less than daily)
  • Atlanta to San José, Costa Rica (less than daily service restarts in second half of June)
  • Atlanta to San Pedro Sula, Honduras (less than daily)
  • Atlanta to San Salvador, El Salvador (less than daily)​

Mexico

  • Atlanta to Cancun (daily)
  • Atlanta to Mexico City (daily)
  • Detroit to Mexico City (less than daily)
  • Los Angeles to Los Cabos (less than daily)
  • Los Angeles to Puerto Vallarta (less than daily)
  • Salt Lake City to Mexico City (daily)​

South America​

  • Atlanta to Bogotá, Colombia (less than daily)
  • Atlanta to São Paulo, Brazil (less than daily)

TRANS-ATLANTIC

  • Atlanta to Amsterdam (daily)
  • Atlanta to Frankfurt (less than daily)
  • Atlanta to Lagos (less than daily*)
  • Atlanta to Paris-Charles De Gaulle (less than daily)
  • Detroit to Amsterdam (daily)
  • Detroit to London-Heathrow (less than daily)
  • New York-JFK to Amsterdam (less than daily)
  • New York-JFK to Paris-Charles De Gaulle (less than daily)
  • New York-JFK to Tel Aviv (less than daily)​

*Delta’s restart of service to Nigeria is subject to foreign government approval.

Delta’s Frankfurt and London flights also double as scheduled cargo service.

TRANS-PACIFIC

  • Detroit to Seoul-Incheon (daily)
  • Detroit to Shanghai (daily*)
  • Seattle to Seoul-Incheon (less than daily)
  • Seattle to Shanghai (daily*)
  • ​Seattle to Tokyo-Haneda (less than daily)

*Delta’s restart of passenger flights to China is subject to government approval. We will also operate cargo-only scheduled service from Shanghai to Atlanta and Los Angeles. Read more on our cargo flights to Asia.

Delta’s second quarter schedule is 85 percent smaller than last year, with reductions of 80 percent in U.S. domestic capacity and 90 percent internationally.

First Cessna Skycourier Twin Utility Turboprop Takes Flight

Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced the successful first flight of its new twin utility turboprop, the Cessna SkyCourier. The milestone flight is a significant step toward entry into service for the clean-sheet aircraft, and it kicks off the important flight test program that validates the performance of the Cessna SkyCourier.

“Today was an exciting day for our employees, our suppliers and our customers. The Cessna SkyCourier performed exactly as we expected, which is a testament to the entire team of men and women who worked together to prepare for this day,” said Ron Draper, president and CEO, Textron Aviation. “I’m proud of the way the team has persevered through disruptions caused by the COVID-19 global pandemic and remained focused on getting us to this point. The Cessna SkyCourier will be an excellent product in its segment due to its combination of cabin flexibility, payload capability, superior performance and low operating costs. Our customers will be very pleased with what they experience from this aircraft.”

The Cessna SkyCourier took off from the company’s east campus Beech Field Airport, piloted by Corey Eckhart, senior test pilot, and Aaron Tobias, chief test pilot. During the 2-hour and 15-minute flight, the team tested the aircraft’s performance, stability and control, as well as its propulsion, environmental, flight controls and avionics systems.

“We were very pleased with how the Cessna SkyCourier performed throughout its first flight,” Eckhart said. “It was particularly impressive to see how stable the aircraft handled on takeoff and landing. The Cessna SkyCourier already displays a high level of maturity in its flight characteristics, especially for a first flight. We were able to accomplish everything we wanted on this flight, and that’s an excellent start to the flight test program.”

The prototype aircraft, along with five additional flight and ground test articles, will continue to expand on performance goals, focusing on testing flight controls and aerodynamics.

Relentless capability

The Cessna SkyCourier, featuring Pratt & Whitney Canada PT6A-65SC engines, will be offered in various configurations including a 6,000-pound payload capable freighter, a 19-seat passenger version or a mixed passenger/freight combination, all based on the common platform.

The Cessna SkyCourier is designed for high utilization and will deliver a combination of robust performance and lower operating costs. Cessna SkyCourier will feature the popular Garmin G1000 NXi avionics suite and offer highlights such as a maximum cruise speed of up to 200 ktas and a maximum range of 900 nm. Both freighter and passenger variants of the Cessna SkyCourier will includer single-point pressure refueling as standard to enable faster turnarounds.

https://www.youtube.com/watch?v=uGcKM669tP4

Kiwi Rail Plans $1.2 Billion Investment to Rebuild New Zealand

The Government’s $1.2 billion rail investment in Budget 2020 will help KiwiRail attract more customers and get more freight on rail, KiwiRail Group Chief Executive Greg Miller says. 

Building on the Government’s $1 billion investment in Budget 2019, this second round of funding includes $400 million towards replacing the aging Interislander ferries and $421 million to continue the replacement programme for some of KiwiRail’s oldest locomotives. 

The funding also includes $246 million, plus a $148 million top up of the National Land Transport Fund, towards ensuring New Zealand’s rail network, which includes more than 3000km of track, more than 1000 bridges and nearly 100 tunnels, is reliable and resilient.

“I welcome this substantial funding, which is another major boost for rail in New Zealand. For our customers this investment sends a clear signal that rail has a big future and gives them the confidence to get on board,” Mr Miller says. 

“Our customers want to make greater use of rail and we’re seeing more road operators reach out for our support as their networks contract. We’re here to help them.”

“The Government’s investment allows us to continue with our locomotive replacement programme and raise the standard of our rail lines, bridges and tunnels across the country. This will enable KiwiRail to offer better and more reliable train services for our customers, and move more of New Zealand’s growing freight task onto rail.

“This funding recognises that rail has a greater role to play in New Zealand’s transport sector, and that it can make a valuable contribution towards lowering our transport emissions, reducing road congestion and saving in road maintenance costs – which benefits our nation as a whole.

Fifteen new Gen 2.3 DL locomotives depart KiwiRail’s Mt Maunganui yard, shortly after arriving at the Port of Tauranga, in 2018.

“The range of track renewal and facility upgrades we are planning will also support our workforce of almost 4000, as well as numerous civil contractors and material supply businesses across the country.”

“I’m very grateful to the Government for this level of support and I know that KiwiRail’s customers will be pleased by this demonstration of our shareholder’s commitment to rail.”

Mr Miller says the $400 million contribution to replacing Interislander’s three aging ferries and necessary landside infrastructure highlights how important the ferry connection is to New Zealand.

“Our Cook Strait ferries are an extension of State Highway 1, moving 800,000 passengers and up to $14 billion worth of road and rail freight between the North and South Islands each year. 

“They are a must have for NZ Inc. The two new rail-enabled ferries will be more advanced, have significantly lower emissions and last for the next 30 years.

“This is a once-in-a generation investment and I am thankful for the Government’s support. It gives us the security to go out to international tender to build the ships, which we hope to see arriving on our shores in 2024 and 2025.”

Coastal Pacific crossing the Kahutara River.

JetBlue To Require Customers to Wear Face Coverings During Travel

JetBlue (NASDAQ: JBLU) today announced that starting May 4 all customers will be required to wear a face covering during travel. The policy comes after the airline began requiring all crewmembers to wear face coverings while working. JetBlue has modeled its policy on the Centers for Disease Control (CDC) guidelines that indicate all individuals should wear a face covering in public to help slow the spread of the coronavirus (COVID-19).

“Wearing a face covering isn’t about protecting yourself it’s about protecting those around you,” said Joanna Geraghty, president and chief operating officer, JetBlue. “This is the new flying etiquette. Onboard, cabin air is well circulated and cleaned through filters every few minutes but this is a shared space where we have to be considerate of others. We are also asking our customers to follow these CDC guidelines in the airport as well.”

This new policy will require customers to wear a face covering over their nose and mouth throughout their journey, including during check-in, boarding, while in flight and deplaning. Customers will be reminded of this requirement before their flight via email and at the airport by both terminal signage and announcements. Small children who are not able to maintain a face covering are exempt from this requirement.

CDC guidance defines a suitable face covering as an item of cloth that should fit snugly against the side of the face, be secured with ties or ear loops, include multiple layers of fabric and allow for unrestricted breathing. The CDC recommends surgical masks and N-95 respirators be reserved for healthcare workers and other medical first responders.

Maintaining distance onboard whenever possible

Beyond face covering requirements for crewmembers and customers, since late March, JetBlue has limited the number of seats available for sale on most flights, allowing the airline to provide additional space between individuals who are not traveling together. Before each flight, JetBlue reviews seat assignments to ensure as much personal space as possible. In addition, rows near crewmember jump seats have been blocked off to create buffer zones for added crewmember and customer safety.

Safety enhancements throughout the journey

All of JetBlue’s aircraft are equipped with hospital grade high-efficiency air particulate (HEPA) filters. All recirculated air is passed through these HEPA filters before re-entering the cabin and being mixed with fresh air. All of the air in the cabin is, on average, completely changed every three minutes. HEPA filters are capable of removing 99.97 percent of particles, bacteria and viruses. To learn about how air circulates onboard JetBlue’s fleet, view this JetBlue video at https://youtu.be/Q2_C2iN-tEs.

Since the coronavirus began spreading in the United States, JetBlue has increased the rigor of its aircraft cleanings at night and between flights, using disinfectant approved to kill the coronavirus. Cleanings have been focused on the places customers and crewmembers touch the most, including seat covers, seatbelts, tray tables and armrests. Traditional food and beverage service have been adjusted onboard to limit touchpoints between crewmembers and customers. To learn about all the additional measures JetBlue has implemented visit http://blog.jetblue.com/coronavirus.

Air New Zealand Thanks Customers for Being Named #1 on Both Sides of the Tasman

  • Australians and Kiwis have chosen Air New Zealand as their most trusted, respected and admired company – and the airline has a message of thanks as it faces a tough road ahead.

Quiet skies haven’t stopped Aussies sharing their love for the Kiwi airline, making it four consecutive years Air New Zealand has topped The RepTrak Company’s annual reputation ranking in Australia. Air New Zealand has also claimed the top position at home, pipping Toyota New Zealand, The Warehouse, and KiwiBank in RepTrak’s New Zealand ranking.

In ranking first in both Australia and New Zealand, Air New Zealand has continued to outperform on reputation pillars such as innovation, citizenship, products and performance.

Air New Zealand Chief Marketing and Customer Officer Mike Tod says the news is heartening as the airline faces the most disruptive period in its 80-year history.

“This award belongs to our hardworking people, who despite deep uncertainty about the future, continue to represent our nation and airline with pride, serving our customers with outstanding dedication.

“Our Aussie connection began 80 years ago, when we took our first flight to Sydney’s Rose Bay on 30 April 1940. Australia is Air New Zealand’s largest international market and before COVID-19, at peak times we operated around 375 flights a week across the Tasman.

“While we’re down to a handful of international services and a fraction of our domestic flying for essential travel and cargo, we’ve been overwhelmed by messages of support and care from customers. Thank you Australia, and New Zealand, for continuing to put your faith in us. Our Air New Zealand family can’t wait to welcome you on board again, when we can.”                                         

Chief Executive Officer for The RepTrak Company Kylie Wright-Ford says the high esteem in which Australians and New Zealanders hold Air New Zealand will stand the airline in good stead as it continues to navigate the ongoing COVID-19 disruption.

“In times of crisis and uncertainty, having a consistently excellent reputation – as Air New Zealand does – is invaluable. Based on more than 20 years of providing data and actionable insights to companies globally we know people will continue to support companies that have stronger reputations.”

Further commentary on the RepTrak Australia and New Zealand rankings is available here.

Email: media@airnz.co.nz 

United Airlines Message From Oscar Munoz and Scott Kirby

CHICAGO, April 15, 2020 /PRNewswire/ — Oscar Munoz, Chief Executive Officer, and J. Scott Kirby, President, today issued the following message to nearly 100,000 United Airlines (NASDAQ: UAL) employees:

To our United Family:

We hope all is well with you and your family. Two weeks ago, we hosted a virtual townhall and it was a valuable opportunity for us to connect with you all. And we’ve been really pleased with the response, more than 50,000 of you tuned in live or watched the broadcast on demand.

At the townhall, we discussed the impact of your calls and letters to Congress as they debated financial support for the airline industry. Washington heard you loud and clear, passing vital legislation that will provide commercial airlines with a total of $50 billion worth of grants and loans. We are grateful for the bipartisan cooperation displayed by leaders in the Congress and Administration — and appreciative of the critical role that you played. The thousands of letters and messages you sent, capturing the spirit of our United family and what our service means to our customers and communities, made all the difference in the world. We will need that spirit more than ever as we set our sights on the rest of 2020 and beyond.

The challenge that lies ahead for United is bigger than any we have faced in our proud 94-year history. We are committed to being as direct and as transparent as possible with you about the decisions that lay ahead and what impact they will have on our business and on you, the men and women of United Airlines.

Let’s start with the near-term. We now expect United to receive approximately $5 billion from the federal government through the Payroll Support Program under the CARES Act – to be used to protect the paychecks of our United employees. This government support does not cover our total payroll expense, but we’re keeping our promise that there will be no involuntary furloughs or pay rate cuts for U.S. employees before September 30. And, payroll only represents about 30 percent of our total costs. Fixed operating and non-payroll costs like airport rent, supplies and infrastructure are significant and not going away. That’s why we’ve been so aggressive in reducing our schedule, slashing capital expenditures, scaling back our work with vendors and consultants and cutting executive salaries in half.

We’re planning to go even further to reduce costs. This weekend, we’ll load a revamped schedule that will further reduce our capacity to about 10 percent of what had been planned for May at the beginning of this year. We expect to announce similar reductions to the June schedule in the next few weeks. We have now essentially redesigned our network to be down 90 percent while complying with the CARES Act and maintaining connectivity among nearly all our domestic destinations. And these May and June schedule reductions will have direct consequences for our frontline employees in terms of total hours worked. Those work groups can expect to hear more details from their leaders soon.

The more flexibility we have from a payroll perspective, the better. So, all work groups can expect to see a continued emphasis on payroll cost cutting options over the next few weeks including new voluntary leave offerings and voluntary separation programs. For those who are eligible, please consider signing up for voluntary COLA and ANP days. We’re grateful to the more than 20,000 employees who have already signed up. Your sacrifice is both deeply appreciated and important to our company’s future.

These schedule changes reflect the stark reality of our situation – and unfortunately, it’s something that even legislation as large as the CARES Act can’t fix. Travel demand is essentially zero and shows no sign of improving in the near-term. To help you understand how few people are flying in this environment, less than 200,000 people flew with us during the first two weeks of April this year, compared to more than 6 million during the same time in 2019, a 97 percent drop. And we expect to fly fewer people during the entire month of May than we did on a single day in May 2019.

The historically severe economic impact of this crisis means even when travel demand starts to inch back, it likely will not bounce back quickly. We believe that the health concerns about COVID-19 are likely to linger which means even when social distancing measures are relaxed, and businesses and schools start to reopen, life won’t necessarily return to normal. For example, not all states and cities are expected to re-open at the same time. Some international travel restrictions will remain in place. Meeting planners and tour operators will do their best to accommodate people looking to avoid large crowds. So, while we have not yet finalized changes to our schedule for July and August, we expect demand to remain suppressed for the remainder of 2020 and likely into next year.

So, let us end where we began, the government funding we expect to receive soon is helpful in the near-term because we can protect our employees in the U.S. from involuntary furloughs and pay rate cuts through the end of September. But the challenging economic outlook means we have some tough decisions ahead as we plan for our airline, and our overall workforce, to be smaller than it is today, starting as early as October 1.

Throughout this crisis, we have been candid and upfront with you. And today is no different. We appreciate the partnership and open dialogue we have with all of you as we confront this extraordinary situation that has had an unprecedented impact on our families and our company. We promise to continue to stay in close touch – and will continue to be as transparent as possible – in the weeks and months ahead.

Stay safe. Stay healthy. And please continue to take good care of our customers and each other. It’s because of you that we remain proud to be United Together.

Oscar and Scott

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