Tag: customers (Page 28 of 32)

Emirates to Expand Reach in Mexico Via Enhanced Agreement with Interjet Airlines

December 5, 2019 / WIL BALDWIN

Emirates, the world’s largest international airline and Interjet Airlines, one of the fastest growing airlines in North America, have announced an enhanced interline agreement, which is set to open new routes and destinations for passengers travelling between Mexico, the Gulf and Middle East and beyond.

With a single ticket, Emirates’ passengers can now seamlessly connect via Mexico City onto Interjet flights to Leon/Guanajuato, Culiacan, Cancun, Chihuahua, Guadalajara, Merida, Monterrey, Puerto Vallarta, Tampico, Tuxtla Gutierrez, Tijuana and Villahermosa. Similarly, Interjet’s customers will be able to travel with great ease to Emirates’ destinations within the Middle East, Spain, South East Asia, the Far East and North Africa.

“We’re pleased to establish a partnership with Interjet Airlines, allowing Emirates passengers to benefit from increased choice, flexibility and ease of connection to different cities within Mexico and to regional international points beyond. This partnership further demonstrates our commitment to Mexico for the long run, as we continue to look at ways to build our operations in the market to best serve our customers,” said Adnan Kazim, Emirates’ Chief Commercial Officer.

“While the interline agreement is only the start of our collaboration, we’re looking forward to explore more mutual opportunities and a wider scope of partnership in the near future,” he added.

Emirates’ partnership with Interjet started in April 2019 with a one-way Interline agreement, allowing passengers from Emirates’ 12 US gateways to travel to Mexico City on Interjet flights. With the expanded partnership agreement, Emirates’ passengers can now tap into Interjet’s strong domestic presence in Mexico and access 12 destinations beyond Mexico City. The enhanced agreement with Interjet Airlines also provides Emirates’ customers choice of over 15 regional international destinations beyond Mexico City.

“Since our initial interline agreement in April 2019, Interjet’s relationship with Emirates has truly been a success,” said Julio Gamero, Interjet’s Chief Commercial Officer. “This enhanced agreement, provides travelers from both airlines access to a broader network not only with more flight choices, but for Emirates customers, access to more of Mexico with our many domestic connections from Mexico City. When you combine this with seamless reservations, one-stop check-in with baggage checked to the final destination, more legroom between seats and Interjet’s outstanding on-board service, it’s easy to see why this agreement is a win-win for both airlines,” he added.

Starting 9 December 2019, Emirates will launch its new daily service from Dubai (DXB) to Mexico City International Airport (MEX), via the Spanish city of Barcelona (BCN). Effective XXX 2019, Interjet customers can start booking their trips through Emirates’ website, Online Travel Agencies (OTA’s) or travel agents, benefiting from the convenience of holding a single ticket with a single baggage policy.

Airbus Faces Delivery Challenge, Poised to Win Jet Order Race

December 5, 2019 / WIL BALDWIN

PARIS, Dec 5 (Reuters) – Airbus must hand a record number of aircraft to customers in December to meet delivery goals, company data showed on Thursday, and is all but certain of winning an annual order race against Boeing.

The European planemaker has been facing production snags in its best-selling A321neo jet, due in part to the introduction of a complex new flexible cabin, but has said it is confident of meeting a goal of 860 jets in 2019, revised down from 880-890.

To reach that target it must deliver 135 jets in December, beating a previous record of 127 December deliveries by 6%.

Airbus delivered 77 aircraft in November to reach 725 for the year so far, according to Thursday’s progress report.

Airbus has a track record of achieving a late surge in deliveries, though it is also working to spread deliveries more evenly over the year in future to smooth earnings and avoid quality problems that can creep in when it is working flat out.

Whether or not it meets targets, Airbus is set to regain the crown as the world’s largest commercial plane producer this year as U.S. rival Boeing approaches nine months without deliveries of its 737 MAX, grounded after two crashes.

Boeing is expected to jump back into the lead next year as projected deliveries include 737 MAX jets parked during the grounding, while remaining ahead on larger jets, but the timing of the 737 MAX return to service depends on global regulators.

Airbus is also on course to win an annual order contest between the plane giants after booking orders for 222 aircraft in November, driven mainly by last month’s Dubai Airshow.

Emirates ordered 50 A350-900 jets at the show as part of a fleet shake-up that also saw the world’s largest wide-body operator cut a remaining order for A380s and reduce its requirement for Boeing 777X jets, while adding the Boeing 787.

Airbus sold a total of 940 jets in January-November, or 718 after cancellations, leaving it well ahead of Boeing, whose year has been derailed by the grounding of the 737 MAX. In the latest period for which data is available, Boeing sold 180 jets in the first nine months or 45 after cancellations.

The latest figures were released days after Airbus won a sale of 50 A321XLR jets to United Airlines, narrowing the potential market for a mid-market plane that Boeing has been studying, while slowing those discussions during the MAX crisis.

United also delayed delivery of 45 A350s by several years to 2027 and beyond. UK analysts Agency Partners said on Thursday that this could put pressure on A350 output in coming years.

(Reporting by Tim Hepher; Editing by Giles Elgood and Andrew Heavens)

Delta, LATAM to Launch Codesharing as Carriers Build Leading Partnership in Latin America

December 2, 2019 / WIL BALDWIN

Important step begins to deliver benefits to customers with expanded connectivity to up to 51 destinations in South America.

Delta and LATAM will launch codesharing for flights operated by certain LATAM affiliates in Colombia, Ecuador and Peru beginning in the first quarter of 2020, pending receipt of applicable government approvals.

The codeshare will offer customers increased connectivity between up to 74 onward destinations in the United States and up to 51 onward destinations in South America.

Delta expects to expand codeshare opportunities to include more destinations in the near future. The airlines are also working toward introducing frequent flyer program reciprocity and reciprocal lounge access.

“This is an important milestone for customers as we begin to deliver on the transformative partnership between Delta and LATAM announced earlier this year,” said Steve Sear, Delta President – International and Executive Vice President – Global Sales. “Once fully realized, this partnership will give us the ability to offer our shared customers an industry-leading network and superior service across the Americas.”

In September, Delta and LATAM announced an agreement that would bring together the leading airlines in North and South America, which once fully implemented will offer significantly expanded travel options for customers with access to 435 destinations worldwide. The enhanced cooperation is subject to governmental and regulatory approvals.

Lincoln Electric SUV to use Ford-backed Rivian ‘Skateboard’ Chassis

November 28, 2019 / WIL BALDWIN

DETROIT — A battery-powered Lincoln SUV, due in mid-2022, will be the first Ford Motor Co. vehicle built on a custom electrified chassis that resembles a skateboard, which was developed by Ford-backed startup Rivian, according to several people familiar with the program.

The all-wheel-drive Lincoln SUV could compete against Rivian’s R1S, an electric sport utility vehicle slated to go into production in early 2021 that will be priced from $72,500. Both models will use Rivian’s so-called skateboard, a flexible platform that combines electric motors, batteries, controls and suspension.

On Tuesday, Ford declined to comment. Rivian did not respond to a request for comment.

The new Lincoln, which carries the internal program code U787, also could compete with premium offerings from others, including General Motors Co, which plans to introduce at least two new electric SUVs by 2023, one for Cadillac and one that could revive the Hummer name, sources have said.

Ford invested $500 million in Rivian this year and plans to help it begin production next year at a former Mitsubishi plant in Normal, Illinois.

When Ford made the investment, it said it would use Rivian’s skateboard to develop its own electric vehicle, but did not disclose details.

It is not clear where Ford intends to build the Lincoln SUV, which will be among the first of several battery-powered utility vehicles planned for Ford’s premium brand in North America and China, according to supplier sources familiar with those programs who asked not to be identified.

Ford expects to introduce a compact Lincoln electric crossover in late 2021 or early 2022 and a mid-size companion in 2023, the sources said.

The U.S. auto industry plans to invest billions of dollars over the next few years to build all-electric pickups and SUVs, sectors of the market that have been among the most profitable, especially for Detroit-based automakers.

But analysts have questioned whether demand from consumers and commercial customers will come close to matching production.

Founded in 2009, Rivian has raised $1.9 billion from investors, including e-commerce giant Amazon, which has ordered 100,000 electric delivery vehicles from Rivian. The first Amazon vans will be built in Normal and are to be delivered in 2021.

Ford aims to sell an electric F-series pickup in late 2021, sources have said. It also will offer the electric Mustang Mach E SUV next year as part of plans to invest $11.5 billion by 2022 electrifying its vehicles.

Embraer Services & Support Expands U.S. Presence in South Florida for Executive Jets Customers

November 25, 2019 / WIL BALDWIN

Melbourne, Florida, November 25, 2019 – Embraer Services & Support announces the expansion of its Executive Jets Service Center at Fort Lauderdale-Hollywood International Airport (KFLL). As of November 1, Embraer has expanded its service capacity through a lease agreement with Jetscape Services for a dedicated hangar.

“We are thrilled with the added capacity to better serve our customers, whether they are based in the region or just traveling through Florida,” said Frank Stevens, Vice President, Global MRO Centers, Embraer Services & Support. “Our expansion in South Florida allows us to further elevate the customer experience for aircraft owners and fleet operators alike, in addition to creating 40 new high-tech jobs for the community.”

Embraer’s presence in Florida is strategic to its Executive Jets customers throughout the Southern United States, the Caribbean and Central America as well as to those whose travel frequently brings them through South Florida.

“We are proud to offer Embraer the infrastructure for their customer support expansion in Florida,” said Troy Menken, Jetscape President. “Since 2002 we have served customers from around the world with aircraft of all sizes, and we are confident that our ground support expertise will ensure that Embraer customers will enjoy a premium experience.”

Embraer’s owned service center in South Florida is also the base for the Embraer Airworthiness Management program, where customers can meet with the team to learn how the program can be customized to deliver peace of mind and drive aircraft value retention. The program provides customers with a dedicated Certified Airworthiness Manager to plan, coordinate, and monitor all maintenance and airworthiness requirements throughout the aircraft’s lifecycle.

The Embraer Airworthiness Management program ensures the full regulatory compliance of aircraft maintenance and records through MyEmbraer.com, in addition to providing negotiation and dispute resolution services with suppliers to maximize cost savings for the customer. Smoother operations are a key benefit of the program’s advanced planning service, especially for customers with a tight operational schedule.

About Jetscape

Jetscape is a full-service, boutique fixed based operator (FBO) at Fort Lauderdale-Hollywood International Airport (KFLL). We provide a private terminal for general aviation traffic, aircraft fueling services, and aircraft storage facilities. Founded in 2002, Jetscape has over 17 years of demonstrated success in providing customer service, aircraft ground support, and property management.

Jetscape operates on more than 21+ acres at FLL with more than 100,000+ square feet of combined hangar space. We serve a broad spectrum of aircraft ranging from small single-engine piston aircraft to the world’s largest cargo carriers and we are the exclusive U.S. Military and Federal Government contractor at FLL.

Our mission is to create an unforgettable customer experience that is second to none. We aim to provide a bespoke, state-of-the-art gateway for business and tourism, to be an employer of choice, and a model of efficiency. We are excited to be your provider of aviation services, to support your business needs, and to share in your vision for customer and employee experience. We look forward to your arrival.

General Dynamics Begins Gulfstream G500 Deliveries to Europe

November 25, 2019 / WIL BALDWIN

Record-Breaking Fleet Grows Around the World

RESTON, Va., Nov. 25, 2019 /PRNewswire/ — General Dynamics (NYSE: GD) announced today that the Gulfstream G500 has been delivered to its first European customer. An undisclosed Western-Europe-based charter operator took delivery of the aircraft at Gulfstream Aerospace headquarters in Savannah, Georgia.

The G500 earned certification from the European Union Aviation Safety Agency on Oct. 11 and is in service in North America, Brazil, the Middle East and Europe.

“We are excited about making G500 deliveries to Europe,” said Mark Burns, president, Gulfstream. “Since the introduction of the jet in 2014, customers around the world remain impressed and enthusiastic about the innovative cabin, next-generation technology, including the award-winning Symmetry Flight Deck, and high performance, speed and range capability of the aircraft. As the G500 fleet continues to grow in Europe, and around the world, its advanced technology raises the bar for business aviation.”

The G500 can travel 4,400 nautical miles/8,149 kilometers at Mach 0.90 and 5,200 nm/9,630 km at Mach 0.85. Its Symmetry Flight Deck features the first electronically linked active control sidesticks in civil aviation, the most extensive use of touchscreen technology in business aviation and a data concentration network, all of which streamline operations and reduce pilot workload.

Passengers also benefit from technology in the cabin. Along with award-winning, bespoke interior design, the G500 offers the Gulfstream cabin experience of 100 percent fresh air, 14 Gulfstream panoramic windows, a low cabin altitude and whisper-quiet sound levels.

American Airlines Announces 20 New Routes for Summer 2020

November 23, 2019 / WIL BALDWIN

FORT WORTH, Texas — American Airlines customers will have a lot to be thankful for as the airline plans to launch an additional eight new domestic routes this summer, offering customers a total of 20 new seasonal routes in summer 2020. The new routes include service to Martha’s Vineyard (MVY) and Nantucket (ACK) in Massachusetts and new service from Jackson, Mississippi (JAN) and Des Moines, Iowa (DSM), to Miami (MIA), the airline’s gateway to Latin America and the Caribbean.

“Every year, we evaluate our network and look to create more routes and serve unique destinations whether we’re entering new markets like Casablanca or adding more service to places like Traverse City, Michigan,” said Vasu Raja, American’s Senior Vice President of Network Strategy. “We continue to deliver the best network with the most options for our customers domestically and internationally during the most popular vacation time of the year.”

Domestic additions

Beginning in June, American will add two new ways to get to the lighthouses and sandy beaches of Martha’s Vineyard from two connecting hubs on the East Coast — Philadelphia (PHL) and Charlotte (CLT). The airline will also introduce a new route to the cobblestone streets of Nantucket with Saturday service from PHL. All three flights will be operated on an Embraer 175, featuring 12 First Class seats and 64 Main Cabin seats. Next summer, Traverse City (TVC) will see direct service from PHL and Ronald Reagan Washington National Airport (DCA), giving customers access to the shores of Lake Michigan’s Grand Traverse Bay every Saturday. The airline will also introduce new Saturday service from Dallas-Fort Worth (DFW) to Portland, Maine (PWM) operated on an Airbus A319 aircraft.

MIA is American’s gateway to Latin America and the Caribbean, and, next summer, customers flying from JAN and DSM will have nonstop service to MIA on Saturday and Sunday from June through August. Flight times will complement one-stop connections to vacation favorites like Bonaire, St. Vincent, and Montego Bay, Jamaica.

American previously announced seasonal service to National Parks in Kalispell (FCA) and Bozeman (BZN), Montana, and increased service to Alaska, including a new destination, Fairbanks (FAI), which will begin operating in May.

A summer overseas

In August, American announced an international expansion that includes entering Africa for the first time with service to Casablanca, Morocco (CMN), from PHL and seasonal service from Chicago (ORD) to Krakow, Poland (KRK); Prague, Czech Republic (PRG); and Budapest, Hungary (BUD). American will be the only US carrier providing service to KRK, BUD and PRG from ORD.

“Our future is bright, and we see summer 2020 as an opportunity for growth in the leisure destinations our customers truly value,” Raja continued. “We have 20 new seasonal routes to choose from — narrowing down where to go will be the hardest part.”

New flights will be available for purchase Nov. 25.

Air Arabia Orders 120 Airbus A320neo Family Aircraft, including XLR

November 18, 2019 / WIL BALDWIN

Air Arabia, the Middle East and North Africa’s first and largest low cost carrier, has signed a firm order for 120 Airbus aircraft comprising 73 A320neo’s, 27 A321neo’s and 20 A321XLR’s. The agreement was signed at the 2019 Dubai Airshow in the presence of Air Arabia’s Chairman Sheikh Abdullah Bin Mohammed Al Thani, Adel Al Ali, Chief Executive Officer Air Arabia and Guillaume Faury, Airbus Chief Executive Officer.

Adel Al Ali, Group Chief Executive Officer of Air Arabia, said: “Air Arabia’s fleet growth strategy has always been driven by commercial demand and we are glad to announce today one of the region’s largest single-aisle orders with Airbus to support our growth plans. This new milestone underpins not only our solid financial fundamentals but also the strength of our multi-hub growth strategy that we have adopted over the years while remaining focused on efficiency, performance and passenger experience.” He added: “The addition of the A320neo, A321neo and A321XLR complements our existing fleet and allows us to expand our service to farther and newer destinations while remaining loyal to our low-cost business model. We look forward to working with Airbus and receiving the first delivery.”

Christian Scherer, Airbus Chief Commercial Officer said: “We are delighted to expand our partnership with Air Arabia, this is a great endorsement for the A320neo Family which will allow the airline to tap into new markets. We are committed to supporting the fast expansion of Air Arabia and the region”

Air Arabia is an all Airbus operator with a total fleet of 54 A320 Family aircraft including the A321LR. All aircraft will feature a comfortable single-class cabin with one of the most generous seat pitches today.

The A321XLR is the next evolutionary step from the A321LR which responds to market needs for even more range and payload, creating more value for the airlines. From 2023, it will deliver an unprecedented Xtra Long Range of up to 4,700nm – 15% more than the A321LR and with 30% lower fuel burn per seat compared with previous generation competitor aircraft.

Featuring the widest single-aisle cabin in the sky, the best-selling A320neo Family, comprising the A319neo, A320neo, and A321neo, deliver at least 20% reduced fuel burn as well as 50% less noise compared to previous generation aircraft, thanks to incorporating the very latest technologies including new generation engines and Sharklets. At the end of October 2019, the A320neo Family had received more than 7,000 firm orders from over 110 customers worldwide.

EgyptAir Adds More Boeing 787s to Fleet as Dreamliners Deliver 23% Fuel Boost

November 18, 2019 / WIL BALDWIN

Egyptian flag carrier to lease two more 787-9 jets from leading lessor AerCap
Airline joins other operators in growing their Dreamliner fleet after achieving eye-opening fuel efficiency improvement

EGYPTAIR is growing its Boeing 787 Dreamliner fleet with an agreement to lease two more airplanes from AerCap, the airline announced today at the Dubai Airshow. The Egyptian flag carrier unveiled it had selected the super-efficient airplane to modernize its fleet during the last Dubai Airshow in 2017.

The carrier began operating the 787-9 this year, deploying the Dreamliner on new direct flights from its hub in Cairo to Washington, D.C., and other cities. EGYPTAIR says the 787s have delivered on the Dreamliner’s promise of unmatched efficiency, providing a 23-percent reduction in fuel consumption compared to the airplanes they replaced.

“The Boeing 787 Dreamliner has outperformed our expectations, helping us significantly reduce our fuel use and emissions, while bringing comfort to our passengers,” said Ahmed Adel, chairman and CEO of EGYPTAIR Holding Company. “We look forward to growing our network with additional 787-9 airplanes and flying more passengers to their destinations at an affordable cost.”

To maintain its fleet of 787’s, the carrier also announced agreements with Boeing this week that would provide EGYPTAIR with global access to critical aircraft components, including a Landing Gear Exchange and Quick Engine Change kit solutions.

EGYPTAIR joins other 787 operators in expanding its commitment to the Dreamliner program after experiencing the airplane in revenue service. More than half of all 787 customers have placed repeat orders for the airplane, helping the Dreamliner become the fastest-selling widebody airplane in history. The biggest 787 customer is Dublin-based AerCap with 117 airplanes owned and on order. AerCap will lease a total of eight 787’s to EGYPTAIR.

Speaking at the Dubai Airshow, AerCap CEO Aengus Kelly said, “AerCap is very proud to continue to support EGYPTAIR’s widebody fleet renewal program and sustainable growth ambitions. We thank our friends and partners at EGYPTAIR for their continued confidence in AerCap and we look forward to working with the EGYPTAIR and Boeing teams as these aircraft deliver.”

“EGYPTAIR has shown a strong commitment to growing its business in a sustainable and profitable manner and we are thrilled that the 787 Dreamliner is helping the airline realize their vision. There is no better endorsement of the 787’s efficiency, range and passenger comfort than an operator returning for more aircraft,” said Ihssane Mounir, senior vice president of Commercial Sales & Marketing, The Boeing Company. “Of course, this would not be possible without AerCap and its market-leading portfolio that gives carriers great flexibility in operating an optimized fleet.”

At 63 meters (206 feet) long, the 787-9 can fly 296 passengers, in a typical two-class configuration, up to 7,530 nautical miles (13,950 kilometers). The airplane is 6 meters longer than the original Dreamliner and is capable of carrying 48 more passengers with increased range. The 787 Dreamliner family has won more than 1450 orders from over 80 customers on six continents.

Air New Zealand Says 14,000 Passengers to be Affected by Rolls-Royce Engine Issue

November 17, 2019 / WIL BALDWIN

Nov 18 (Reuters) – Air New Zealand Ltd said on Monday about 14,000 customers would be affected by cancellations this summer because of ongoing Rolls-Royce engine checks on its Boeing 787-9 aircraft.

The national carrier, which has 10 Trent 1000 engines on its 787-9 fleet, said the schedule changes were “now unavoidable”, adding that further changes may also be needed.

Rolls-Royce has been struggling to fix an issue on blades on the TEN variant, causing more and more passengers face disruptions due to checks and repair work.

“Rolls-Royce does not have any replacement engines available while maintenance work is undertaken and has advised Air New Zealand there’s significant wait for repair service,” said a statement by the airline.

Air New Zealand will suspend its twice-a-week seasonal Christchurch-Perth service – hitting 61 flights – and its second daily Auckland-Perth service from Dec. 10 until Jan 5, 2020.

“Going into the holiday season we’re acutely aware how important travel is to our customers, and our schedule changes are designed to keep cancellations to a minimum,” Air NZ’s Senior Manager Customer Care and Communications Doug Grant said in a statement.

Rolls-Royce’s cost to fix the issue jumped by another 800 million pounds ($1.02 billion), as the aerospace group promised to spend more on parts and replacement engines to reduce the time aircraft are grounded while turbine blades are replaced.

($1 = 0.7815 pounds)

(Reporting by Nikhil Kurian Nainan in Bengaluru; Editing by Peter Cooney and Tom Brown)

Domestic additions

A summer overseas

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