FILE PHOTO: AirAsia crew members pose for a photograph in front of an Airbus A320-200 plane at Kuala Lumpur International Airport in Sepang, Malaysia, July 22, 2019. REUTERS/Lim Huey Teng/File Photo
AirAsia will soon connect two of Malaysia’s most popular destinations with the airline commencing three weekly services between scenic Kuching and idyllic Langkawi from 13 November 2020.
All-in-fares for BIG members start as low as RM59* one way and are available for booking at airasia.com and via the AirAsia mobile app.
SNAP (flight+hotel) combos inclusive of return flight and 3 days/2 nights stay at Pelangi Beach Resort Langkawi or Nadias Hotel Cenang are available from RM269** per person, meanwhile, Tune Hotel – Waterfront Kuching or Regatta Suites Kuching are also available from RM219** per person.
Travellers can also book airport transfers, transport services or activities on airasia.com (through the ‘Activities’ tab). From Kuching, enjoy a day trip to Bako National Park, get up close with the orangutans at Semenggoh Wildlife Rehabilitation Centre or learn about Sarawak multi-ethnic culture at the Sarawak Cultural Village. In Langkawi, indulge in a sunset dinner cruise on the Andaman Sea or challenge yourself with some adrenaline-pumping activities such as Zipline, ATV ride or jet ski ride.
FILE PHOTO: AirAsia crew members pose for a photograph in front of an Airbus A320-200 plane at Kuala Lumpur International Airport in Sepang, Malaysia, July 22, 2019. REUTERS/Lim Huey Teng/File Photo
The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.
United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.
“Change is inevitable these days – but it’s how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request,” said Scott Kirby, CEO of United Airlines, in a video message to customers. “Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won’t be following that same playbook as we come out of this crisis. Instead, we’re taking a completely different approach – and looking at new ways to serve our customers better.”
The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.
Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United’s award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.
The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.
– Air New Zealand is supportive of today’s news mandating the wearing of masks or face coverings on public transport, including aircraft, from Monday 31 August due to Covid-19
Air New Zealand Chief Executive Officer Greg Foran says customers flying from Auckland have been required to wear masks while it has been at Alert Level 3 and it has been recommended for customers travelling from other ports.
“We will now start to review our domestic network and will be contacting customers who may be affected by the extension of current Alert Levels.
“We understand the impacts these disruptions cause to our customers and we’ll do our best to get our customers to where they need to be.”
Fare flexibility is still in place and the airline encourages those who no longer wish to fly to opt to hold their fare in credit through its online booking tool.
The airline has been operating a reduced domestic schedule to and from Auckland while it has been at Alert Level 3. The majority of the rest of Air New Zealand’s network has remained unchanged but with physical distancing in place.
Starting Thursday, Delta Air Lines’ premium customers and eligible frequent fliers will be welcomed into the award-winning Plaza Premium lounge at London-Heathrow Terminal 2.
Following their temporary move to Terminal 2 from Terminal 3, eligible Delta and Virgin Atlantic customers will be able to enjoy complimentary food and beverages in the Plaza Premium lounge before their flight. Delta offers daily flights between Heathrow and New York-JFK and a three-times-a-week service to Atlanta.
Since the pandemic, Delta has implemented a new level of clean – the Delta CareStandard – so customers can travel with confidence. In line with this ethos, Plaza Premium has also enhanced its cleaning and safety measures so customers can feel confident when they use the lounge before they fly. Customers are also encouraged to wear a face covering and practise social distancing.
“Safety is at the heart of everything we do at Delta and we’ve implemented additional measures to provide peace of mind for customers at every step of their travel journey,” said Shane Spyak, Delta’s Vice President – Europe, Middle East, Africa and India. “This includes working with our airport partners across our global network to provide additional layers of protection in lounges.”
In the U.S., there are limited Delta Sky Clubs open at Atlanta and New York-JFK airports. Customers will find seating that adheres to social distancing guidelines, plus a streamlined food and beverage offering among the measures being taken to limit touchpoints and keep the Clubs clean.
Delta remains the only U.S. airline offering nonstop service between the U.K. and United States that is keeping middle seats blocked throughout the aircraft on all routes until September 30, 2020, to help protect the health and safety of its customers and crew. Seat blocks are automatically implemented to prevent the adjacent seat being booked once a reservation is complete and seats are chosen. Parties of three or more are able to book seats together, including middle seats.
As part of its COVID-19 health and safety measures, Delta requires employees and customers to wear a face mask or appropriate covering when travelling. The airline also has enhanced booking flexibility in place on flights purchased until August 31, 2020, to provide reassurance to customers should they need to amend their plans. Changing an existing booking is easy via the “My trips” area on delta.com.
Furthermore, the airline has a rigorous onboard cleanliness programme, which includes:
– Sanitizing the aircraft before every flight
– State-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of fine particles in the air, including viruses and bacteria, on all trans-Atlantic flights (and mostly across Delta’s network).
– Boarding flights from back-to-front – reducing the instances of customers needing to pass by one another
– Temporarily streamlining onboard food and beverage service to reduce touchpoints
– Providing supplies directly to customers when available, including hand sanitizers in wellness kits
(Reuters) – Air New Zealand <AIR.NZ> said on Tuesday nearly a third of its employees, about 3,500, will be laid off in the coming months, as it grapples with severe global travel curbs due to the coronavirus that has forced it to cancel nearly all flights.
The national carrier, which employs 12,500 people, said the announced number of layoffs was a “conservative” assumption, and that it could rise if the domestic lockdown and border restrictions were extended.
Large scale layoffs of its global staff will start this week, the company said.
“Unfortunately, COVID-19 has seen us go from having revenue of NZ$5.8 billion to what is shaping up to be less than NZ$500 million annually based on the current booking patterns we are seeing,” Chief Executive Officer Greg Foran said in an email to staff and customers.
“This has the potential to be catastrophic for our business unless we take some decisive action.”
Air New Zealand is an example of the dire situation facing airlines across the world due to curbs on travel to control the spread of the virus.
“We have had to cut more than 95 percent of our flights here in New Zealand and around the world. The only flights remaining are in place to keep supply lines open and transport options for essential services personnel,” Foran added.
Earlier in March, the New Zealand government offered the airline a NZ$900 million ($540.99 million) lifeline to keep it in the air.
The company also noted that “every dollar we use from this loan facility comes with interest (more than double current interest rates for a household mortgage) and must be re-paid.”
“Burdening our airline with massive debt would significantly lessen our ability to compete with airlines emerging from COVID-19,” said Foran.
He also said that in a year’s time he expects staffing levels to be 30% smaller than it is currently.
($1 = 1.6636 New Zealand dollars)
(Reporting by Nikhil Kurian Nainan in Bengaluru; Editing by Shinjini Ganguli)
FILE PHOTO: An Air New Zealand Airbus A320 plane takes off from Kingsford Smith International Airport in Sydney
Since the outbreak of the Coronavirus COVID-19, our teams have been doing everything possible to guarantee the safety and health of our passengers and cabin crew.
We regularly consult all relevant international authorities to make sure that we follow – and even surpass – their instructions on health precautions related to the effort to prevent the spread of the Coronavirus.
Aircraft cleaning procedures, which were already of the highest standard given our all-business class offer, have been reinforced to guarantee a safe and relaxing experience for our passengers. Our brand-new A321neo also features a state-of-the-art air circulation system that renews cabin air every 3 minutes.
COMMERCIAL POLICY
In light of President Trump’s recent restrictions on travel between Europe and the U.S., effective March 13th at midnight for a period of 30 days, we have been forced to reassess our flight schedule for the upcoming months.
We must suspend all scheduled flights from March 18th to April 12th, 2020,resuming with one daily flight between Paris and New York from April 13th once the restrictions are lifted.
The launch of the seasonal route from New York to Nice is pushed back to June 1st, 2020.
In the unlikely event that your flight has been cancelled by La Compagnie in light of the Covid-19 situation, you will be notified directly via the contact details provided in your booking and will be offered solutions to modify, postpone or cancel your flights.
Any passengers with a flight scheduled between now and May 31st, 2020 who would like to postpone their departure may do so, regardless of fare conditions and at no charge, or receive a non-refundable but transferrable voucher (valid for 12 months).
Delta Air Lines, Inc. (NYSE: DAL) traded down 1.8% Tuesday shortly after its global affiliates announced a bid for an embattled airline.
In an early round of bidding against other international airlines, Air France-KLM proposed to buy a 49% stake in Malaysia Airlines. Its pitch outlined plans for a maintenance hub in the Southeast Asian nation.
The circumstances of the bid are not particularly positive. Malaysia Airlines has struggled to revive booking rates since two disasters in 2014 tanked its public trust. Flight MH370 mysteriously disappeared over the Indian Ocean, and flight MH17 was shot down over Ukraine. The Malaysian government has since sought a strategic partner to restore the airline’s image.
Why It’s Important
With a stake in Malaysian Airlines, Air France-KLM could improve the entity’s public trust issues — or it could be hampered by them. Either way, an affiliation may create risk for Delta.
FILE PHOTO: Different types of 4G, 5G and data radio relay antennas for mobile phone networks are pictured on a relay mast operated by Vodafone in Berlin
LONDON (Reuters) – Vodafone <VOD> has secured a seven-year technology partnership with Ryanair <RYAAY> to handle services including online booking, passenger boarding and in-flight transactions for the Irish airline in Europe.
The two companies said on Wednesday they had extended an existing partnership for Vodafone Business to support 300 Ryanair sites and some 153 million passengers across 40 countries.
As part of the agreement, the British mobile company will help Europe’s biggest budget airline to speed up the time it takes to connect a new airport or site for use. It should also lead to a faster turnaround of planes.
“Airline passengers will demand even more in the coming years, and we will work alongside Ryanair to help them prepare for the future using our full portfolio of products and services,” said Vinod Kumar, head of Vodafone Business.
Vodafone Business is the mobile operator’s enterprise arm that offers cloud IT services and the connection of unlimited devices on its Internet of Things network for small and multinational companies.
Vodafone Business accounted for 30% of group service revenue in its financial year ending March 31, 2019.
(Reporting by Kate Holton; Editing by Mark Potter)
Despite repeated claims from all sides that China Southern has no interest in joining the Oneworld alliance, American Airlines and Asia’s largest carrier are moving forward with a frequent flyer partnership. The new arrangement announced Wednesday will allow American’s AAdvantage and China Southern’s Sky Pearl Club members the ability to earn and redeem miles on each other’s flights.
Mileage earning for passengers will go into effect March 21, and online availability is planned for later this year. In the meantime, phone reservations agents at American are already reporting the ability to book China Southern flights through Sabre, its booking system. An earn chart, which shows how China Southern fares will earn miles in American’s loyalty program, has also been posted to American’s site.
American and China Southern’s partnership comes at a time in which Oneworld has been cool on formally pulling the Asian carrier fully into the alliance — though it’s not clear which side the hesitation is coming from. At Oneworld’s 20th anniversary in February, Ron Gurney, CEO of Oneworld shared that the alliance had “no plans” to add the carrier in full. Instead, he suggested that China Southern might join Oneworld as a Connect partner, a new type of “alliance light” that allows passengers to connect onto partners and still earn benefits.
The relationship announced between American and China Southern on Wednesday is more thorough than that. In addition to the ability to earn and spend miles reciprocally, loyalty members can book flights directly through the other carrier’s website and still reap benefits. In other words, the relationship is almost like having an alliance partner without having China Southern in the alliance.
To be clear, many expected some sort of deeper relationship to bear fruit after American bought a stake in China Southern in 2017. Only a year after that investment, China Southern bowed out of the Skyteam alliance, leading many to speculate that it planned to join Oneworld. Ever since Gurney’s comments and the big push around Oneworld Connect, however, that enthusiasm seems to have faded.
That doesn’t mean that China Southern may not eventually end up joining Oneworld. Both airlines and alliances have famously been coy about when new members are coming onboard and China Southern will need to tread lightly in the back yard of Cathay Pacific, another major Oneworld carrier based out of Hong Kong. At the very least, AAdvantage members anxious to fly deeper into China will now get minimal frequent flyer benefits. Other Oneworld passengers will have to wait.
Ryanair, Europe’s No 1 airline, today (22 Oct) launched a massive one day “Million-Air” seat sale with over 1 million seats on sale for just £9.99 across its European network for travel from November to March, ensuring even more savings for its customers.
These incredible £9.99 fares are available for booking from now until midnight (24:00hrs) Tuesday (23 Oct) and can only be found on the Ryanair.com website.
Ryanair’s Robin Kiely said:
“We’ve launched a ‘Million-Air’ seat sale with one million £9.99 seats across our entire European network for travel from November to March, ensuring Ryanair customers can holiday like millionaires, on the lowest fares.
This amazing offer will end at midnight (24:00hrs) on Tuesday (23 Oct), so customers should log on quickly and bag a bargain break.”
