Delta Airlines planes sit at ATL airport in Atlanta
CHICAGO (Reuters) – Delta Air Lines <DAL.N> and American Airlines <AAL.O> said on Monday they are permanently dropping domestic change fees, mirroring an announcement by rival United Airlines <UAL.O> on Sunday in a push to woo back travelers.
U.S. airlines are burning through millions of dollars daily as the coronavirus pandemic hits passenger air travel, which is hovering around 30% of what it was a year ago, forcing more customer-friendly policies to encourage people to start traveling again.
Atlanta-based Delta said the elimination of change fees is effective immediately and includes tickets purchased for travel within the United States, Puerto Rico and U.S. Virgin Islands. American’s change also covers flights to Canada, Mexico and the Caribbean.
The new policies do not cover any of the three airlines’ basic economy tickets.
Low-cost rival Southwest Airlines <LUV.N> has never charged a change fee for its tickets.
Delta, United and American were already waiving change fees through the end of the year to give travelers more flexibility in an uncertain environment.
The fees represented around 2% to 3% of their total revenues in 2019, though analysts said the overall financial impact going forward will be limited as focus remains on generating bookings.
Delta collected $830 million in ticket cancellation and change fees last year, American $819 million and United $625 million, according to the U.S. Department of Transportation.
(Reporting by Tracy Rucinski; Editing by Chris Reese and Cynthia Osterman)
Raising the bar in performance, comfort, simplicity and connectivity
Airbus Helicopters’ five-bladed H145 has been certified by the European Union Aviation Safety Agency (EASA), clearing the way for customer deliveries towards the end of summer 2020. The certification covers the full range of capabilities, including single-pilot and instrument flight rules (IFR) and single engine operations (Cat.A/VTOL), along with night vision goggles capability.
“Our new five bladed H145 is an excellent example of our quest for continuous improvement and providing incremental innovation that responds to our customers’ requirements”, said Bruno Even, Airbus Helicopters CEO. “This helicopter combines value-added features with the robustness and the reliability of a tried-and-tested bestseller, making it very competitive in the light twin-engine market.”
The new version of Airbus’ best-selling H145 light twin-engine helicopter was unveiled at Heli-Expo 2019 in Atlanta, GA, with launch customers announced for almost every market segment. Prior to the successful high-altitude test campaign in South America, where the aircraft set its skids down on the Aconcagua, the highest mountain in the Southern hemisphere, the new H145 performed several test campaigns including in Spain at medium altitudes and Finland for cold weather.
This latest upgrade of the H145 family adds a new, innovative five-bladed rotor to the multi-mission H145, increasing the useful load of the helicopter by 150 kg (330 lb). The simplicity of the new bearingless main rotor design will also ease maintenance operations, further improving the benchmark serviceability and reliability of the H145, while improving ride comfort for both passengers and crew. Certification by the Federal Aviation Administration will follow later this year. The certification for the military version of the five-bladed H145 will be granted in 2021.
Powered by two Safran Arriel 2E engines, the H145 is equipped with full authority digital engine control (FADEC) and the Helionix digital avionics suite. It includes a high performance 4-axis autopilot, increasing safety and reducing pilot workload. Its particularly low acoustic footprint makes the H145 the quietest helicopter in its class.
Seasonal service between Detroit and Rome is postponed until May 1.
Due to the continued spread of COVID-19, Delta is temporarily suspending service between Atlanta Hartsfield-Jackson International Airport (ATL) and Rome Leonardo da Vinci-Fiumicino Airport (FCO) starting Wednesday, March 11 through April 30.
Additionally, seasonal Detroit to Rome service will be delayed to May 1. It was originally scheduled to begin April 1.
Delta is also extending its suspension of service from New York – John F. Kennedy International Airport (JFK) to Milan Malpensa Airport (MXP) to May 20. Service from New York-JFK to Venice Marco Polo Airport (VCE) is postponed to May 21.
Customers traveling between Rome and the United States will continue to have access through New York-JFK from March 11 through April 30. New York-JFK to Rome will be Delta’s only flight to Italy during this period.
The airline’s flight schedule between the U.S. and Rome will be as follows:
Flight
March
April
JFK-Rome (no changes)
5x Weekly
5x Weekly
Making changes to your flight
Customers with affected travel plans can go to the My Trips section of delta.com to help them understand their options. These may include rebooking on alternate Delta flights, rebooking on flights after April 30, rebooking on alternate or partner airlines, refunds or contacting us to discuss additional options. Delta continues to offer a change fee waiver for customers who wish to adjust their travel plans.
Delta has begun construction this week on its new Delta Sky Club at the former TIAT Lounge Annex on the fifth floor of the International Terminal at Haneda International Airport.
The nearly 9,000 square foot Club is located close to gates where Delta flights will depart to seven of its U.S. gateways including Atlanta, Detroit, Los Angeles, Minneapolis/St. Paul, Portland, Seattle, and Honolulu, starting March 29 — making Delta the largest U.S. carrier serving Tokyo’s closest and most convenient airport. Delta will also be the only U.S. airline with a proprietary lounge at Haneda.
The newest Delta Sky Club will open early July, just in time for the Tokyo games.
The Haneda Delta Sky Club will feature:
International and Japanese seasonal food offerings that are rotated regularly, including a noodle bar
A full-service bar along with seasonal cocktails and wine selected by Delta’s Master Sommelier Andrea Robinson
Unique design elements and artwork throughout the Club reflecting local culture and history
High-speed Wi-Fi, comfortable seating, and power outlets at nearly every seat
Core to Delta’s mission of connecting the world is our work to first reflect and respect the world. Often, misunderstanding can be one of our biggest barriers to connection.
To broaden understanding of ourselves, our world, our differences and all that we share, Delta hosted our second Day of Understanding with over 300 guests at the Delta Flight Museum in Atlanta.
The day was one pin on Delta’s map to seek diversity and promote inclusion, following Ed Bastian’s commitment to the CEO Action for Diversity & inclusion, a movement including more than 850 of the country’s leading CEOs and presidents to advance diversity and inclusion in the workplace.
Bastian hosted the event in partnership with the Office of Global Diversity and Inclusion and the Diversity and Inclusion Council.
“Our journey of diversity and inclusion at Delta is one of continuous progress. And it is not a journey we will win alone, nor a milestone that can be achieved overnight. Like the value diversity places on unique perspectives, it will take each of our unique commitments to seeing this succeed at Delta,” said Bastian. “I am personally invested in seeing Delta continue to grow and improve in this space, but it will truly take a shared responsibility from each member of the Delta family to make this a success.”
Eric Phillips, Senior Vice President – Pricing and Revenue Management and Chairman of Delta’s Corporate Diversity and Inclusion Council, added: “Diversity and inclusion is not this altruistic term. It’s a business imperative, and importantly, it’s a skill and a capability. We want to be world-class in diversity & inclusion the same way we’re world-class in operational reliability, the same way we’re world class in revenue generation, the same way that we’re world class in taking care of our customers.”
The event included a moderated training on how to have “R.I.C.H.” dialogues – which Reggie Butler, CEO of Performance Paradigms, calls conversations around race, identity, culture and heritage. Within the next 18 months, Delta is aiming to train people at every level of the organization with programs for employees and leaders at every level of the company to engage in a similar dialogue in smaller groups.“It’s our differences that add perspective and value that Delta needs,” said Keyra Lynn Johnson – Chief Diversity & Inclusion Officer. “As we talk about our similarities, I don’t ever want us to overshadow that our differences are an important part of what makes Delta unique. And we are going to put those differences to work today.”
D&I teams and employees from Coca-Cola, Expedia, The Home Depot, Korn Ferry, PwC, and UPS joined Delta’s event. Special guests also included Delta Board of Directors members Kathy Waller, William “Bill” Easter, and David Taylor.
“We have heard time and time again that it is the Delta people that make [diversity and inclusion] happen. And you ought to know that that is authentically said because in the boardroom we hear it each meeting,” said David Taylor, Chairman, President and CEO of The Procter & Gamble Company.
“To create a culture that’s truly inclusive, that unlocks the potential in this room and throughout the company… it’s going to be a force to be reckoned with. More than just the best company in your industry, you’ll impact so many people.”
Take the “I Act On” pledge to check your bias, speak up for others and show up for all here. Learn more about how Delta is seeking diversity, promoting inclusion and celebrating Black History this month here.
Airline increases service from hubs, adds special flights from Kansas City, Missouri, and San Francisco and San Jose, California
FORT WORTH, Texas — American Airlines, Miami’s hometown airline and the largest carrier serving Miami International Airport (MIA), is adding special flights from Kansas City, Missouri (MCI), and San Francisco (SFO) and San Jose (SJC), California, for football fans to cheer on their favorite teams at the big game. American has also added larger aircraft — Boeing 777-200s — from its hubs in New York (JFK), Dallas-Fort Worth (DFW), Los Angeles (LAX) and Chicago (ORD) to accommodate additional traffic to Miami for the game. Flights are available for purchase now.
“We know dedicated fans have watched every pass, play and penalty that got their teams to this moment and what it means to root for them in person,” said Vasu Raja, American’s Senior Vice President of Network Strategy. “We’re looking forward to providing new and increased service to Miami, so more fans can make their dreams a reality.”
American operates more than 340 daily flights to nearly 130 destinations from MIA, and last year connected more than 30 million passengers through the hub. As the airline’s premier gateway into Latin America and the Caribbean, American provides service to more than 70 cities in the region.
“In the coming days, tens of thousands of football fans will be making their way to Miami, many arriving by air through our Miami hub, home to more than 13,000 American team members and to the airline’s largest international gateway,” said Juan Carlos Liscano, American’s Vice President of Miami Hub Operations. “As Miami’s hometown airline for the last three decades, we understand the important role that air service plays in the continued success of our community.”
American recently announced new special service that helps customers see firsthand big named golf tournaments, musical festivals and shareholder meetings, including new service from MIA to Augusta, Georgia (AGS), and Omaha, Nebraska (OMA).
Airline also adds service for special events next year
FORT WORTH, Texas — American Airlines is giving customers a treat this holiday season with the announcement of two new routes from the vibrant and eclectic city of Austin, Texas (AUS), to the capital of Silicon Valley, San Jose, California (SJC), and to the historical city of Boston (BOS). These new routes will operate twice daily beginning in April.
The airline is also introducing unique service in support of special events like golf tournaments in Augusta, Georgia (AGS), music festivals in Palm Springs, California (PSP), and the annual visit to one of the nation’s biggest shareholder meetings with increased service to Omaha, Nebraska (OMA). Austin flights will be available for purchase starting Dec. 16 and special events flights will be available for purchase starting Dec. 22.
New Austin flights takeoff in April
American’s newest service is in response to strong demand from customers who need to travel between one of the nation’s largest tech cities, Austin, to the tech centers in San Jose and Boston.
“Our customers have expressed the desire for more routes between major tech cities, and we’re pleased to respond to their needs by helping them reach these important destinations with ease,” said Alison Taylor, Senior Vice President of Global Sales and Distribution. “These new routes reflect our commitment to partnering with customers to seamlessly support their travel needs.”
Flights will operate twice daily, Monday through Friday, on a Boeing 737-800, year-round. The aircraft features high-speed Wi-Fi, access to power at every seat and 16 first class seats, providing additional comfort while commuting. With convenient flight times, customers flying the new service can get to meetings early and get back home in time for dinner. The airline has also recently renovated the Admirals Club to relax before flights, and, by the end of the year, American will have five contiguous gates at AUS.
“We added these routes with our customers top of mind to bring them closer to the places they value the most when conducting business,” said Vasu Raja, Senior Vice President of Network Strategy. “While it’s not our traditional hub and spoke routing, we understand the importance of travel for the tech community and look forward to offering these new flights to our loyal customers.”
And, for a quick weekend beach escape from the capital of Texas, American will also introduce the only service from AUS to Los Cabos, Mexico (SJD) on Saturday and Sunday, starting May 9.
Special flights for special events
In addition to the yearly increase in service for special events, American is also adding more unique flights that will make it easier than ever to attend must-see special events such as sports tournaments, concerts and meetings. American is adding direct service from Los Angeles (LAX) to PSP in April, for a faster way to get to one of the biggest music festivals of the year. The airline is also adding new service to AGS from BOS on an Embraer E175, and upgauging existing service from Chicago (ORD) to Augusta on a 737-800 to help customers who want a front row seat to golf’s biggest championship tournament. And in May, American will have the most seats to Louisville, Kentucky (SDF), for one of the most unique sporting events under the Twin Spires at Churchill Downs, from BOS, CLT, DCA, DFW, LAX, LGA, MIA, ORD and PHL. American also has customers covered who care more about investing with the only service from BOS to OMA, as well as new flights from New York City (LGA) and Ronald Reagan Washington National Airport (DCA) to OMA on an E175 on May 1.
“It’s important to spend time and resources on memorable experiences, and we want to make sure our customers have options when it comes to the most important events around the country throughout the year,” Raja said. “We’re adding more seats, introducing new routes and making sure that our customers are taken care of throughout their travel journey.”
ATLANTA, Nov. 15, 2019 /PRNewswire/ — ExpressJet Airlines, a United Express carrier, began assigning pilots to its Embraer E175 aircraft base of operations at Chicago O’Hare International Airport, in advance of a January 1, 2020 open.
(PRNewsfoto/ExpressJet Airlines)
“Chicago’s size and central location makes it a highly desirable location for commuter pilots and locals alike,” said Scott Hall, Vice President of Flight Operations. “Opening the E175 crew base in Chicago is a natural outcome of ExpressJet’s growth trajectory.”
The E175 base will be in addition to ExpressJet’s existing ERJ145 pilot, flight attendant, and maintenance bases in Chicago. This is ExpressJet’s second E175 base, after the first base opened at Houston’s George Bush Intercontinental Airport.
About ExpressJet Airlines ExpressJet Airlines operates as United Express, on behalf of United Airlines (UAL), to serve more than 100 airports across the United States, Canada and Mexico, with over 3,300 weekly flights from bases in Chicago, Cleveland, Houstonand Newark. ExpressJet’s fleet includes more than 100 aircraft, including the Embraer ERJ145 and 25 new Embraer E175 aircraft. ExpressJet pilots enjoy top-tier pay and quality of life and can choose the Aviate career path to United Airlines. ExpressJet is a subsidiary of ManaAir, LLC. ManaAir is majority-owned by KAir Enterprises and minority-owned by United Airlines. For further information, contact 404-856-1199, corpcomm@expressjet.com.
Delta is deepening its investment in communities throughout its hometown state of Georgia with more flying from Albany, Brunswick, Columbus and Valdosta to the airline’s Atlanta hub. Each market will see one additional daily frequency to Hartsfield-Jackson Atlanta International Airport beginning next spring, increasing seat capacity to and from these Georgia communities by 35 percent in 2020.
“With more than 200 destinations served from Hartsfield-Jackson, including recently added nonstop service to destinations including Havana, Seoul and Shanghai, these communities now have even more connections across the globe while supporting economic development here at home,” said Joe Esposito, Senior Vice President — Network Planning.
Delta will add a fourth peak-day round-trip from Albany, Brunswick and Valdosta and a fifth peak-day round-trip from Columbus.
The additional Brunswick flight will begin on May 22, 2020; while the increased flying to and from Albany, Columbus and Valdosta will start on June 8, 2020. Delta Connection carrier SkyWest will operate the Albany and Valdosta flights and three of the four Brunswick frequencies, all on Canadair regional jet aircraft. Delta Connection carrier Endeavor Air will operate the Columbus flights as well as the remaining Brunswick frequency, which will upgrade to a 2-class CRJ-900 aircraft.
“With roots in Georgia dating back to 1924, Delta Air Lines has helped put our state on the map as a gateway to the global economy,” said Georgia Governor Brian P. Kemp. “Delta serves 80 percent of key U.S. destinations within a two-hour flight from Atlanta, and as these new flights begin operating, they will open new doors for economic growth in every corner of our state. I am grateful for Delta’s partnership and their continued investment in Georgia.”
Delta has long called Atlanta home and today operates more than 1,000 peak-day departures from its ATL hub. The airline employs tens of thousands of Georgians – it’s among the state’s top private employers – and contributes millions of dollars and countless volunteer hours to charities and organizations throughout the metro area.
Nashville, Tennessee, USA, September 10, 2019 – Embraer announced today that Horizon Air, a subsidiary of Alaska Air Group, has selected Embraer Aircraft Maintenance Services (EAMS) in Nashville, Tennessee, as the exclusive heavy maintenance provider for the company’s fleet of 30 Embraer E175 aircraft.
The multi-year agreement includes airframe maintenance, modifications and repair services provided by Embraer’s portfolio of solutions TechCare. Fittingly, the deal was signed at the Regional Airline Association’s 44th Annual Convention that took place in EAMS’s hometown of Nashville, Tennessee.
“We are delighted to further expand our relationship with Horizon Air, and we are honored that our valued customer has selected EAMS as their home for Embraer heavy maintenance,” said Phil Bathurst, Managing Director, Embraer Aircraft Maintenance Services.
“We introduced our first E175s in 2017. Now, with 30 E-Jets in operation, we are ready to expand our great partnership with Embraer, as they conveniently accommodate our heavy maintenance needs in Nashville, Tennessee,” said George Knobloch, Vice President of Maintenance and Engineering at Horizon Air.
Follow us on Twitter: @Embraer
About Embraer Aircraft Maintenance Services (EAMS)
With convenient locations in Nashville, TN and Macon, GA, EAMS is the world’s center of excellence for Embraer ERJ and E-Jet heavy maintenance and component repair. EAMS has performed maintenance on over 4,000 aircraft since 2008, of which more than 2,500 were heavy maintenance checks. The two facilities offer 15 hangar bays with more than 600 highly skilled technicians and have more than 3,500 components part numbers on their repair capabilities. EAMS is a Certified Repair Station under the following regulatory authorities: USA (FAA), Europe (EASA), Australia (CASA), Mexico (DGAC), Ecuador (DGAC), El Salvador (AAC), and Colombia (UAEAC).
