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Emirates to Operate Limited Passenger Flights in May

May 4, 2020 /

Emirates is set to operate limited passenger services to Frankfurt (02, 04, 06, 09, 11, 13 May), London Heathrow (03, 05, 07, 10, 12, 14 May), Manila (3, 6, 8, 10, 13, 15, 16 May), Sao Paulo (3 May), and Shanghai (2 May). The one-way special flights will facilitate travel for residents and visitors wishing to return home.

Those who wish to travel to Shanghai must contact the embassy or consulate of the People’s Republic of China in the UAE. For all other flights, passengers can book directly on emirates.com or via their travel agent.

Only citizens of the destination countries, and those who meet the entry requirements of the destination will be allowed to board. Customers will be required to follow all health and safety measures required by the UAE authorities and the country of destination.

Similar to other repatriation flights that Emirates has operated thus far, for health and safety reasons, the airline will offer a modified inflight service that reduces contact, and the risk of infection. Magazines and print reading material will not be available. Meals on-board will be served in hygienic prepacked meal boxes, offering customers sandwiches, beverages, snacks, and desserts. A selection of hot snacks will also be served on long-haul flights.

Emirates’ Lounge and Chauffeur Drive services will be temporarily unavailable during this period and in-flight Wi-Fi service is available for purchase only. On board Emirates’ flights, seats are pre-allocated where possible with vacant seats placed between individual passengers or family groups in observance of physical distancing protocols. More information is available on emirates.com.

Cabin baggage will not be accepted on these flights. Carry-on items allowed in the cabin will be limited to laptop, handbag, briefcase or baby items. All other items have to be checked in, and Emirates will add the cabin baggage allowance to customers’ check-in baggage allowance.

Passengers are required to apply social distancing guidelines during their journey and wear their own masks when at the airport and on board the aircraft. Travellers should arrive at Dubai International airport Terminal 3 for check-in, three hours before departure. Emirates’ check-in counters will only process passengers holding confirmed bookings to the above destinations.

All Emirates aircraft will go through enhanced cleaning and disinfection processes in Dubai, after each journey.

British Airways Suspending Flights from London Gatwick

March 31, 2020 /

LONDON, March 31 (Reuters) – British Airways said it is temporarily suspending flights from Gatwick Airport in southern England, Britain’s second busiest airport, due to the coronavirus.

BA’s boss warned earlier in March that the airline was in a battle for survival and would have to cut jobs and park planes.

“Due to the considerable restrictions and challenging market environment, like many other airlines, we will temporarily suspend our flying schedule at Gatwick,” a BA spokesman said.

BA said it will contact affected customers. The airline continues to operate some flights from its main hub at Heathrow.

Parent company IAG said flying capacity would be down 75% in April and May.

Rival airline easyJet said on Monday that it had grounded its entire fleet.

Gatwick Airport said last week it would shut one of its two terminals on Wednesday.

(Reporting by Sarah Young)

American Airlines Announces Additional Schedule Changes in Response to COVID-19

March 15, 2020 /

American Airlines Group Inc. (NASDAQ: AAL) will implement a phased suspension of additional long-haul international flights from the U.S. starting on March 16. This suspension will last through May 6. This change is in response to decreased demand and changes to U.S. government travel restrictions due to coronavirus (COVID-19). The airline will:

  • Reduce international capacity by 75% year over year — from March 16 to May 6
  • Continue to operate one flight daily from Dallas-Fort Worth (DFW) to London (LHR), one flight daily from Miami (MIA) to LHR and three flights per week from DFW to Tokyo (NRT)
  • Continue short-haul international flying, which includes flights to Canada, Mexico, Caribbean, Central America and certain markets in the northern part of South America, as scheduled

In addition to the international changes, the airline anticipates its domestic capacity in April will be reduced by 20% compared to last year and May’s domestic capacity will be reduced by 30% on a year over year basis.

International Route Changes

By region, the new schedule changes include the following: 

Asia, effective March 16 

  • American will suspend all remaining flights to Asia, except for three flights per week from DFW to NRT 

Australia and New Zealand, effective March 16

  • Suspending service from Los Angeles (LAX) to Auckland (AKL) effective March 16, which was slated to end seasonal flying on March 28
  • Suspending service from LAX to Sydney (SYD) effective March 16

Europe, phased suspension 

  • American will continue to operate one flight daily from DFW to LHR and MIA to LHR
  • Suspending flights from New York (JFK), Boston (BOS), Chicago (ORD), and LAX to LHR gradually over the next seven days to reaccommodate passengers and crew
  • LHR, Dublin (DUB) and Manchester (MAN) flights from Charlotte (CLT), Philadelphia (PHL) and Phoenix (PHX) will be suspended faster, as these airports are not approved gateways by the U.S. Department of Homeland Security. Final eastbound flights from CLT, PHL and PHX will be on March 15; final westbound flights returning from LHR, DUB and MAN will depart March 16
  • Continued suspensions in other parts of Europe, as previously announced, including the delayed start of some seasonal routes as well as flights to and from Amsterdam (AMS), Barcelona (BCN), Frankfurt (FRA), Madrid (MAD) and Munich (MUC) Paris (CDG) and Zurich (ZRH) through early May, or later, based on guidance from the U.S. government and customer demand 

South America, effective March 16 

  • Suspending service from JFK and MIA to Rio de Janeiro (GIG) and Georgetown, Guyana (GEO)
  • Suspending service from DFW, JFK and MIA to São Paulo (GRU)
  • Suspending service from DFW and MIA to:
    • Chile: Santiago (SCL)
    • Colombia: Bogota (BOG)
    • Ecuador: Guayaquil (GYE) and Quito (UIO)
    • Peru: Lima (LIM)
  • Suspending service from MIA to:
    • Brazil: Brasilia (BSB) and Manaus (MAO)
    • Colombia: Barranquilla (BAQ), Cartagena (CTG), Cali (CLO), Medellin (MDE) and Pereira (PEI)

These capacity reductions assume no slot waivers are in place other than those previously granted. At airports where demand exceeds airfield and/or terminal capacity, access is governed by slots that grant airlines permission to take off and land at specific times. Given the decrease in demand related to COVID-19, American has requested temporary relief from this usage requirement — otherwise known as requesting a slot waiver — to better align capacity with demand without the risk of losing valuable takeoff and landing slots for the future. American will continue to review its network and make adjustments as needed if waivers are granted.

Delta Offers Seattle Customers More Options This Summer

March 2, 2020 /
  • New service to Dallas/Fort Worth and Columbus, Ohio, on fuel-efficient Airbus A220s.
  • Expanded service to 12 U.S. cities.
  • Delta will operate daily service to London-Heathrow, Europe’s top international market, in 2021.
  • 70% of flights on larger, mainline aircraft, enhancing customer comfort and experience with seat-back entertainment and WiFi.
  • Upgraded, next-generation aircraft in top business and leisure markets.

Delta is committed to offering Seattle customers more options for summer travel than ever before with the launch of new, three-times daily service to Dallas/Fort Worth, new nonstop service to Columbus, Ohio, and expanded service to 12 popular destinations: Anchorage; Atlanta; Austin; Boise, Idaho; Boston; Bozeman, Mont.; Kansas City; Las Vegas; Orlando; Spokane, Wash.; Tampa; and Washington-Dulles.

These additions mean Delta will offer 190 daily departures to 56 destinations this summer from Seattle-Tacoma International Airport. Dallas/Fort Worth marks Delta’s second Texas destination from Sea-Tac, building on the Austin service launched in 2017. 

As Seattle’s global carrier, Delta plans to launch nonstop service to London-Heathrow in 2021. The route expands the airline’s lead of offering the most global destinations from Seattle than any other airline, with London joining Delta’s existing nine international markets. The service also complements partner Virgin Atlantic’s twice-daily service and offers customers the choice of three daily flights.

“Our customers’ demand for new destinations, award-winning service, commitment to seat-back entertainment and superior reliability are what drives Delta’s continued growth in Seattle,” said Tony Gonchar, Delta’s Vice President — Seattle. “With our extensive partner service from Seattle on Virgin Atlantic, Air France, Korean Air and Aeromexico, customers can expect a seamless journey across the globe.”

New summer destinations and expanded service for Seattleites

Delta’s overall domestic summer service from Seattle includes top leisure and business destinations.

Starting June 8, Delta will launch:

  • Three daily flights to Dallas/Fort Worth 
  • New daily flight to Columbus, Ohio 
  • A second flight to Austin
  • A second flight to Orlando 

These flights to Dallas, Columbus and Austin will operate on Airbus A220 aircraft; the Orlando service will operate on a Boeing 737-900. The schedules will operate as follows:

FlightDepartsArrives
Dallas/Fort Worth-Seattle (new service)7:15 a.m.9:30 a.m.
Dallas/Fort Worth-Seattle (new service)2 p.m.4:15 p.m.
Dallas/Fort Worth-Seattle (new service)5:30 p.m.7:45 p.m.
Seattle-Dallas/Fort Worth (new service)7:30 a.m.1:30 p.m.
Seattle-Dallas/Fort Worth (new service)10:45 a.m.4:45 p.m.
Seattle-Dallas/Fort Worth (new service)5:30 p.m.11:30 p.m.
 
Columbus-Seattle (new service)7:15 a.m.9:25 a.m.
Seattle-Columbus (new service)10:30 p.m.6 a.m.
   
Austin-Seattle (existing flight)6:30 a.m.8:57 a.m.
Austin-Seattle (added frequency)3:20 p.m.5:45 p.m.
Seattle-Austin (added frequency)8:30 a.m.2:40 p.m.
Seattle-Austin (existing flight)6:20 p.m.0:24 a.m.
 
Orlando-Seattle (existing flight)7 a.m.10:27 a.m.
Orlando-Seattle (added frequency)7 p.m.10:10 p.m.
Seattle-Orlando (existing flight)9:30 a.m.5:49 p.m.
Seattle-Orlando (added frequency)10:30 p.m.6:55 a.m.

These new offerings join more service expansions previously announced, including:

  • Tampa service beginning in March
  • A fourth daily flight to Boston
  • A second flight to Kansas City and Washington, D.C. (IAD) beginning this summer
  • Twice daily flights to Bozeman, Mont.
  • More flights and seats to Anchorage, Atlanta, Boise, Las Vegas, and Spokane, Wash., including a convenient evening service for Atlanta business travelers

New Swiss A220 Jet Engine Failure Forces Checks

October 15, 2019 /

PARIS/ZURICH (Reuters) – U.S. engine maker Pratt & Whitney faces new checks on engines for small jetliners after an engine failure forced a Geneva-bound Swiss jet to divert to Paris and prompted a brief grounding of the rest of the airline’s Airbus A220 fleet.

French air crash investigators classified the problem that disrupted the Swiss flight shortly after departure from London Heathrow on Tuesday as a “serious incident” and said it would be investigated by the U.S. National Transportation Safety Board.

It was the third engine incident involving the same airline and model of jet in as many months and resulted in a small amount of debris being scattered as the aircraft landed at Paris Charles de Gaulle, an airport source told Reuters.

It came just hours after France’s BEA agency launched an unusual appeal for 150 volunteers to scour an uninhabited wood in eastern France for a titanium engine part dating from the first blowout in July, which affected a Geneva-London flight.

A second incident in September caused a Swiss A220 to divert to Geneva, but on that occasion the engine’s housing contained fragments torn loose from the engine, the BEA said.

Swiss, owned by Germany’s Lufthansa <DLAKY>, said after Tuesday’s incident it had initially grounded its fleet of Airbus <EADSY> A220 jets for a “comprehensive inspection” of their engines.

Late on Tuesday, it said the first aircraft had already returned to service but that the inspections had forced it to cancel 100 flights, affecting 10,000 passengers.

Operations are expected to return to normal from Thursday.

ADDITIONAL CHECKS

Tuesday’s incident highlighted scrutiny of the performance of new-generation Geared Turbofan engines developed by Pratt & Whitney, a unit of United Technologies Corp <UTX>.

A spokesman for the engine maker said it was recommending additional checks for versions of the engine that power the Airbus A220 – an engine known as the PW1500G – and a rival Brazilian jet, the Embraer 190/195-E2.

A similar engine for the larger A320neo family, Airbus’ most-sold aircraft, was not affected.

“Pratt & Whitney and our airframe OEMs (manufacturers), working in coordination with the regulatory authorities, have recommended additional inspections of the low-pressure compressor for PW1500G and PW1900G engines to keep the fleet operational,” a spokesman said.

“The engines continue to meet all criteria for continued airworthiness. We are working closely with our customers to minimise disruption to their operations.”

Prompted by the earlier incidents in July and September, the U.S. Federal Aviation Administration ordered inspections on the same engine part in A220s and some Embraer jets in September.

On Tuesday, Delta Air Lines <DAL> said its A220 jets were flying as normal.

Air Baltic, which also flies the A220, said it was closely following Pratt’s latest recommendations but that it used a different version of the PW1500G engine from Swiss.

A total of 90 of the 110-130-seat A220 aircraft have been delivered, initially by Canada’s Bombardier <BDRBF> which designed the carbon-fibre jet, and later by Airbus, which bought the loss-making programme last year.

Airbus said it was working with Pratt & Whitneyand would co-operate with any investigation.

In Brazil, Embraer <ERJ> had no immediate comment.

The company uses Pratt’s PW1900G engine in larger versions of its upgraded 80-120-seat E2 jets.

It has delivered six E190-E2 planes split between Norwegian carrier Wideroe and lessor Aercap <AER>, and one E195-E2, which is not yet in commercial service but has been delivered to Brazilian airline Azul SA <AZUL>.

Azul said its operations were not affected.

(Reporting by Tim Hepher in Paris, Tracy Rucinski in Chicago, John Revill in Zurich, Michael Shields in Vienna, Marcelo Rochabrun in Sao Paulo, Allison Lampert in Montreal, Laurence Frost in Paris; Editing by Jane Merriman and Matthew Lewis)

British Airways Makes MULTI-MILLION POUND INVESTMENT IN MOBILE TECHNOLOGY FOR CABIN CREW IN DRIVE TO OFFER PERSONALISED CUSTOMER SERVICE

August 21, 2019 /
LONDON, UK: Cabin Crew using an iPhone XR on board a flight on 05 August 2019 (Picture by Nick Morrish/British Airways)
  • Every member of British Airways’ 15,000 cabin crew will receive an iPhone XR in latest phase of multi-million pounds investment in technology and training
  • New phones are part of initiative to empower cabin crew to deliver personalised customer service to customers
  • Investment comes after British Airways awarded prestigious Skytrax gong for Best Airline Staff in Europe

As part of British Airways’ £6.5bn investment for customers, the airline has announced that all of its 15,000 cabin crew will be issued with iPhone XRs to help them offer a more personalised service to the more than 45 million customers that travel with the airline every year. The investment for all cabin crew members follows a successful trial of iPads for senior cabin crew on board every flight. 

The new phones will be loaded with a selection of apps to help crew offer customers instant additional assistance during their journey. 

They will also have access to a range of customer information at their fingertips, including previous flights and meal preferences, enabling them to personalise every interaction. 

The investment is part of British Airways’ continued commitment to ensure customers receive the best customer service at every stage of their journey.

Bradley Smith, 27, one of the first cabin crew to receive a brand-new iPhone XRs says the phones are enabling a step-change in customer service: “Recently, when a customer realised that he had forgotten to order a special meal, he was really impressed when I quickly took out the phone, logged onto ba.com and ordered a meal for his return journey – all within a matter of minutes in the middle of the flight.

“It felt so rewarding to be able to immediately resolve the situation for the customer. All my crew reference guides are also loaded onto the phone, so everything I need is in my pocket throughout each flight; it really has made a huge difference already.”

Karen Slinger, British Airways’ Head of Inflight Customer Experience, said: “Our customers spend up to 14 hours with our cabin crew on a single flight and we know from the recent success at the Skytrax Awards that the care provided by our people has a huge impact on the overall customer experience and is what sets us apart from other airlines. This investment is about further empowering our crew and providing them with everything they need to deliver the very best service to our customers while in the air.” 

The rollout of these devices is the latest initiative to enhance customer service at British Airways. Earlier this year, the airline launched Help Me; a brand-new section of ba.com to help customers make changes to their bookings and find out more about their consumer rights if their journey doesn’t go to plan. The airline also announced a multi-million-pound investment in training for its staff based at Heathrow, with every agent now trained to help customers with a range of different queries and personally reach out to them at the airport using iPads loaded with a host of specialist apps.

British Airways is investing £6.5 billion to improve its customer experience over the next five years, including the installation of high-speed, industry-leading WiFi across the fleet, which will help cabin crew access the latest information for customers on their devices whilst in flight. The airline will also take delivery of 73 new aircraft, including 18 A350s, with four of the new aircraft joining the fleet before the end of the year.

Delta, Virgin Atlantic to Boost Summer Flying in 2020

August 18, 2019 /

Delta introduces its first daylight trans-Atlantic flight, and airlines join forces at London’s Gatwick Airport for first time.

  • Three new flights will see Delta increase capacity between the U.S. and U.K. by 15 percent
  • New 767-400 and A350 aircraft flying on key JFK, Boston and Los Angeles routes

Delta is boosting its transatlantic schedule between London-Heathrow and its coastal hubs in Boston and New York-JFK next summer, adding 15 percent capacity compared to 2019. Alongside joint venture partner Virgin Atlantic, the two airlines will increase capacity across the Atlantic by nearly 10,000 seats per week compared to this year, offering customers unrivalled customer experience and more choice than ever before.

“Delta and its partners offer an unmatched global network that’s capable of taking Boston and New York customers to more worldwide destinations than ever before,” said Joe Esposito, Delta’s Senior Vice President – Network Planning. “Our investment at these airports and in these communities continues to deepen as we grow our flight offerings and live up to our commitment to connect the world better than any other airline.”

More flights to Heathrow

Beginning March 28, 2020, Delta will increase its JFK-Heathrow services to three daily year-round frequencies, with Virgin Atlantic operating five, maintaining a convenient eight-flights-daily schedule. The new Delta frequency will mark the airline’s first-ever daylight trans-Atlantic flight and will complement the existing daylight service offered by Virgin Atlantic.

Click the link for the full story! https://news.delta.com/delta-virgin-atlantic-boost-summer-flying-between-us-and-uk-2020

Delta Rolls Out Latest Cabins to Europe and South America

June 25, 2019 /

By Aimee Greaves

  • Upgraded Boeing 767-400s will have new Delta One business class seat.
  • Delta Premium Select also expands to more markets.

Delta Air Lines will offer improved cabin experiences for customers starting this fall through the launch of its new business class seat offering more comfort and privacy, plus the expansion of its international premium economy cabin, Delta Premium Select to new markets in Europe and South America.

The new cabins will be fitted on the 767-400 fleet and bring all four branded seat products – Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin – to this aircraft for the first time. The aircraft have initially been scheduled on select flights between Atlanta and London Heathrow starting November 12, 2019, followed by a number of additional European and South American markets. Select flights to London, Zurich and Brussels on this aircraft will be available for purchase starting this weekend with additional markets for sale in the coming weeks.

Here is a full overview of the markets the new 767-400 aircraft will fly:

Route (airport code)Effective Dates
Atlanta (ATL) – London Heathrow (LHR)Nov. 12
New York-JFK (JFK) – London Heathrow (LHR)Nov. 16
Boston (BOS) – London Heathrow (LHR)Nov. 20
New York-JFK (JFK) – Zurich (ZRH)Dec. 8
New York-JFK (JFK) – Brussels (BRU)Jan. 30
Atlanta (ATL) – Brussels (BRU)Feb. 22
New York-JFK (JFK) – São Paulo (GRU)2Q 2020
Detroit (DTW) – London Heathrow (LHR)2Q 2020
Minneapolis (MSP) – London Heathrow (LHR)2Q 2020
Portland (PDX) – London Heathrow (LHR)2Q 2020
Atlanta (ATL) – Munich (MUC)2Q 2020
New York-JFK (JFK) – Nice2Q 2020
Atlanta (ATL) – Zurich (ZRH)2Q 2020
Atlanta (ATL) – Buenos Aires (EZE)2Q 2020

​”Our investments in our Boeing 767-400 fleet reflect our continuous effort to elevate each aspect of the international customer experience,” said Steve Sear, Delta’s President — International and E.V.P. — Global Sales. “We understand that our customers want to curate their own travel experience and offering four cabins allows for more choice while continuing to align our products across the Delta fleet.”

Delta is investing millions of dollars in its widebody long-haul fleet to give customers greater choice when they travel. The 767-400 refit follows the introduction of the Delta One suite and Delta Premium Select on its Airbus A330-900neo, Airbus A350-900 and Boeing 777-200 aircraft.

Here are some more details on Delta’s new cabins:

Delta One

  • The cabin will feature a new seat customized for this aircraft, which offers extra privacy through high sides and a divider between the two middle seats in the 1-2-1 configuration. There will be 34 seats in total.
  • The memory foam-cushion seats will also feature personal stowage areas, customizable ambient lighting and 18″ wide, high-resolution in-flight entertainment screens.
  • New self-service area for customers to enjoy snacks and beverages at their leisure throughout the flight.

Delta Premium Select

  • Delta’s premium economy cabin, Delta Premium Select, will have 20 seats in a 2x2x2 configuration.
  • It is a separate cabin between Delta One and Main Cabin, offering customers dedicated service, plated meals on Alessi serviceware, TUMI branded amenity kits, and LSTN noise-canceling headsets.
  • Seats, with memory foam cushions, will be 19″ wide with up to 38″ pitch and 7″ recline. The seats will also feature an adjustable leg rest and footrest, along with a larger IFE 13.3″ screen than found in Comfort+ and Main Cabin.

​Delta Comfort+ and Main Cabin

  • New, wider seats with memory foam cushions and adjustable headrests for improved comfort on long-haul flights.
  • 10.1” seatback screens to enjoy the 1,000+ hours of entertainment available on-demand via Delta Studio.

Furthermore, the aircraft will also be fitted with Delta’s own in-flight entertainment system created by Delta Flight Products. The first-of-its-kind system combines wireless technology with state-of-the-art tablet displays mounted into the back of the seat. The system debuted on Delta’s A220 fleet and is also rolling out on the new A330-900neo fleet before coming to the 767-400 aircraft as part of the interior refit.

In addition to the expected customer experience and cost benefits, wireless IFE also helps reduce the airline’s environmental impact. The wireless streaming technology enables the reduction of about one pound of wiring per seat when installed on an aircraft. This means Delta’s modified 767-400 fleet will save about 1,330 metric tons of carbon emissions annually.

Visit the Delta link below for a video presentation of the new cabin layouts!

https://news.delta.com/delta-rolls-out-latest-cabins-europe-and-south-america

JetBlue to Launch Transatlantic London Service in 2021

April 10, 2019 /
FILE PHOTO: Travelers check-in at a JetBlue Airways kiosk at John F. Kennedy Airport in the Queens borough of New York, U.S., January 24, 2017. REUTERS/Shannon Stapleton

(Reuters) – JetBlue Airways Corp hopes to break into the low-fare, transatlantic travel market beginning in 2021 with multiple daily flights from New York and Boston to London, its first European destination, the carrier said on Wednesday.

To service the routes, the sixth largest U.S. carrier will convert 13 Airbus A321LR aircraft from its existing order book with a fresh version of its Mint business product.

The idea is to offer customers a fresh choice on routes where JetBlue President Joanna Geraghty said current competitor fares “are enough to make you blush.”

New York-based JetBlue, which unveiled the long-awaited launch at an employee event at John F. Kennedy International Airport, said it is still evaluating which London airports it will serve.

The company, which has built a reputation in the United States for more coach legroom than competitors and free broadband internet, has argued for regulators to force slot divestitures at high-traffic airports like London’s Heathrow to create a level playing field for new entrants.

A handful of Europe-based budget carriers have tried to penetrate the transatlantic market in recent years, but only cash-strapped Norwegian Air is still standing.

Iceland’s WOW, PrimeraAir Nordic, Britain’s Flybmi and Monarch Airlines and Cypriot carrier Cobalt have all ceased operations in a sector grappling with over-capacity and high fuel costs.

JetBlue said it will raise the bar on what travellers can expect from a low-cost carrier, particularly in Europe.

The carrier has argued in the past that its version of business class, Mint, has driven a 50 percent decline in premium fares on some competing U.S. routes, a reduction it believes it can also deliver for premium travel between the United States and Europe.

“JetBlue’s Mint product suits the Atlantic market as they will likely come in with stimulative fares to drive customer awareness and loyalty,” Cowen analyst Helane Becker said in a recent note to clients.

The main issue will be whether JetBlue is able to gain access at major international airports, she said, like London Heathrow and Amsterdam Schiphol.

(Reporting by Tracy Rucinski, editing by G Crosse)

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