Tag: loyalty (Page 3 of 3)

Hyatt and Small Luxury Hotels of the World™ Expand Relationship

December 10, 2019 / WIL BALDWIN

Continued growth gives members more rewarding opportunities to experience luxurious destinations around the globe

Hyatt and Small Luxury Hotels of the World™ (SLH) today announced the ongoing expansion of their existing loyalty alliance, celebrating a milestone of over 300 participating SLH hotels around the world for World of Hyatt members to earn and redeem points and enjoy on-property benefits. Since launching in November 2018, this alliance has grown by 500 percent with the number of participating SLH properties in the World of Hyatt program for members to enjoy, and will continue to expand throughout 2020.

“Since launching this alliance, many members have shared their positive experiences when staying at participating SLH properties around the globe and enjoying valuable World of Hyatt loyalty benefits,” said Amy Weinberg, senior vice president, World of Hyatt. “This strategic alliance has grown at rapid pace and is a direct reflection of our commitment to caring for our members in more ways and places beyond our hotels. We remain focused on delivering unique experiences and exclusive benefits for members in order to enhance how they live and travel, and are thrilled that this alliance helps us meet our members in more locations globally.”

World of Hyatt members now have access to more than 300 of SLH’s luxury boutique hotels that offer new locations across growth markets for Hyatt, including:

Le Refuge de la Traye, a mountain retreat in the French Alps with newly renovated eco-luxury chalets set between lake and mountain in Les 3 Vallées ski region
Arima Hotel, a boutique hideaway in the Basque region of San Sebastián, Spain with leading authority in eco-friendly lodging that offers majestic views of the Miramón forest
Vista Palazzo Lago di Como, a 19^th century Venetian-style Palazzo offering 18 palatial rooms and suites, known for its glamour and panoramic views of world-famous Lake Como
Ksar Char-Bagh in Morocco, a stunning Moorish palace in a Marrakech palm grove oozing opulence and tranquility with its Persian-style gardens and plunge pools
French CoCo, an all-suite Caribbean escape set on the beautiful island of Tartane, Martinique
The Reef by CuisinArt, a luxury beach resort in Anguilla nestled on the southerly shores of Merrywing Bay overlooking the beautiful coastline

“Our purpose at SLH is to perfectly match the world’s independent travelers with the most individual, intimate and intense hotel and travel experiences around the world,” said Jean-François Ferret, Chief Executive Officer, Small Luxury Hotels of the World™. “This strategic alliance has allowed us to significantly expand our brand awareness by sharing our distinct properties with more than 16 million World of Hyatt members. Our independently-owned hotels participating in this program have seen immediate results and the benefits of sharing their vision with World of Hyatt members.”

Since launching, the World of Hyatt and SLH alliance has added 27 new countries where World of Hyatt members can earn and redeem points, including places like Sweden, Laos, Turks & Caicos, Portugal, Kenya, Iceland, Belize, New Zealand, Belgium, Anguilla and many more. Additionally, hotels that are part of this exclusive relationship have seen a significant uptick in bookings, including Enso Ango Fuya II, The Sukhothai Shanghai, Hotel Eclat Taipei, Claris Hotel & Spa, and Hotel Éclat Beijing. World of Hyatt members of all tiers can take advantage of the following loyalty benefits when booking a participating SLH hotel through a Hyatt channel:

Earning and Redemption

World of Hyatt members earn five Base Points per $1 USD spent on eligible room revenue
World of Hyatt members will receive their standard tier Bonus Points on eligible room revenue spend (10 percent Discoverist, 20 percent Explorist, 30 percent Globalist)
Qualifying nights at SLH hotels will count toward earning World of Hyatt elite-tier status
World of Hyatt members can redeem points to use for free night awards on SLH hotel reservations; each SLH property has been categorized into Hyatt’s existing hotel award chart.
All World of Hyatt Credit Cardmembers will earn an additional four Bonus Points, for a total of nine World of Hyatt points, per $1 spent at participating SLH properties. Hyatt Credit Cardmembers will earn an additional three Bonus Points (U.S. only).

Member Benefits

Participating SLH properties will provide the following on-property benefits to all World of Hyatt members who book through Hyatt, regardless of status:

Complimentary Wi-Fi
Daily complimentary continental breakfast for two guests
Room upgrade (one category at check-in if available)
Early check-in (noon, based upon availability at check-in)
Late check-out (2:00pm, based upon availability at check-in)

SLH 3K Stay Promotion

To further celebrate the continued expansion of this relationship, World of Hyatt members can earn 3,000 Bonus Points for every eligible paid stay at participating SLH properties. To participate, travelers must:

Be a World of Hyatt member (enroll here – membership is complimentary)
Register for the promotion from December 10, 2019 through January 31, 2020 by visiting the promotion landing page on hyatt.com or through the Hyatt Global Contact Center in order to earn Bonus Points
Complete an eligible paid stay at any participating SLH hotel between December 10, 2019 and March 2, 2020.

For more information about World of Hyatt and SLH, please visit hyatt.com/SLH.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

United Airlines Announces MileagePlus Miles Never Expire

August 28, 2019 / WIL BALDWIN

CHICAGO, Aug. 28, 2019 /PRNewswire/ — United Airlines announced that effective immediately, MileagePlus award miles never expire, giving members a lifetime to use miles on flights, experiences, hotels and more.

“We want to demonstrate to our members that we are committing to them for the long-haul and giving customers a lifetime to use miles is an exceptionally meaningful benefit,” said Luc Bondar, vice president of loyalty and president of MileagePlus at United. “Our MileagePlus program provides customers more ways to earn and use miles than any other U.S. airline. More customers used miles to book award trips in 2018 than in any year before, and we expect with today’s announcement that even more will use miles to travel the world in the years to come.”

United continues to enhance its award-winning MileagePlus program, making it more beneficial for customers. Highlights include:

Recently announced partnership with CLEAR that includes free or discounted CLEAR membership pricing for U.S.-based MileagePlus members.
Award travel to more destinations than any other U.S. airline with service to more than 1,300 destinations through United and Star Alliance partners, and ability to book award travel on United and all Star Alliance partners through the United mobile app.
Most low-priced economy award availability of any global U.S. airline.
Everyday opportunities to use miles starting as low as 1,000 miles for eGift cards when purchasing through MileagePlusX.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to today’s announcement, United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items, announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

JetBlue Named #1 Domestic Airline by Travel + Leisure World

July 10, 2019 / WIL BALDWIN

NEW YORK–(BUSINESS WIRE)– JetBlue (NASDAQ: JBLU) today proudly announced it has been named the number one domestic airline in Travel + Leisure’s World’s Best Awards 2019. Each year, the readers of Travel + Leisure, the largest travel brand in the United States, vote on their favorite airlines, destinations, hotels, and more. Now approaching 20 years of low-fare flying, JetBlue continues to put the customer at the center of the travel experience in ways no airline can match.

“Whether it’s new planes on new routes, our customer comfort and inflight connectivity, or our airport amenities and caring crewmembers, JetBlue strives to lead the industry in every aspect of air travel,” said Joanna Geraghty, JetBlue’s president and chief operating officer. “Honors like this from Travel + Leisure show that the dedication of our 22,000+ crewmembers is truly making a difference in the experiences of our customers each day and we couldn’t be prouder.”

This recognition comes as JetBlue recently took delivery of its first Airbus A321neo aircraft and announced future orders for the A321LR, A321XLR and A220-300 aircraft. Together the aircraft will usher in the next chapter of the JetBlue story with unmatched fuel savings, a best-in-class customer experience from award-winning crewmembers, and the promise to broaden the customer-focused airline’s reach within the Americas and into Europe in the years ahead.

At the same time, JetBlue continues to make significant investments in its current fleet and customer experience through the restyling of its A320 aircraft. JetBlue’s newest Airbus A320 cabin experience officially took flight this spring and introduces a new era of comfort and connectivity to travelers, bringing to the skies the widest seats available for this aircraft and the most legroom in coach of any U.S. airline (a). The refreshed experience also offers an unparalleled inflight entertainment (IFE) experience with 100+ channels of DIRECTV® and hundreds of free movies and shows, expanded coverage of free Fly-Fi® broadband connectivity almost everywhere JetBlue flies (b) and much more.

Additionally, JetBlue continues to expand its award-winning premium Mint experience on cross-country routes and in the Caribbean and Latin America. Currently, the airline operates more than 80 daily Mint flights in 15 JetBlue cities. On most of these routes, JetBlue is the only airline to offer regularly scheduled flights with a lie flat seat, which complements other Mint amenities including tapas-style dining, Hayward and Hopper amenity kits, dessert from local artisanal ice cream makers and award-winning service from hospitality-trained crewmembers.

“For 24 years, our readers have been voting in the Travel + Leisure World’s Best Awards,” said Jacqui Gifford, Editor in Chief, Travel + Leisure. “This annual franchise is a global collection of the top hotels, islands, cities, cruise lines, airlines, and more. Brands and properties from all over the world—from Peru to Japan, India to Italy, and right here at home in the United States—are recognized by our audience because they deliver on exceptional experiences, rooted in a sense of place. I congratulate all of this year’s winners, who have worked so hard to be among the world’s best.”

JetBlue’s honor from Travel + Leisure comes on the heels of JetBlue being named Highest in Customer Satisfaction Among Low Cost Carriers in the J.D. Power 2019 North America Airline Satisfaction Study. The airline has also recently picked up awards for its TrueBlue loyalty program, the JetBlue mobile app and was awarded for “Best Regional Business Class” and Overall “Passenger Comfort” in North America by TripAdvisor.

Travel + Leisure’s 2019 Top 5 Domestic Airlines can be found here: https://www.travelandleisure.com/worlds-best/domestic-airlines-in-us

World of Hyatt Adds Alila Hotels And Resorts

June 26, 2019 / WIL BALDWIN

Alilas Villas Uluwatu, Bali, Indonesia

Addition of Alila Hotels provides World of Hyatt loyalty members even more places to earn and redeem points and connect to exclusive experiences across distinct hotels and resorts

CHICAGO (June 25, 2019) – Hyatt Hotels Corporation (NYSE:H) today announced the introduction of Alila Hotels into the World of H yatt loyalty program beginning June 25, 2019. This program expansion allows World of Hyatt members to enjoy more unique stay options, the ability to earn and redeem points and enjoy in-hotel benefits at 16 participating Alila properties located throughout Asia, Southwest Asia and the U.S. This program addition quickly follows Hyatt’s November 2018 acquisition of Two Roads Hospitality and its recent integration of the Thompson Hotels and Joie de Vivre brands, with the Destination Hotels brand set to follow later this year.

16 Alila hotels are joining World of Hyatt beginning June 25, 2019 through July 16, 2019, including:

Ventana Big Sur – an Alila Resort – Big Sur, California (June 25)
Alila Solo – Solo (Surakarta), Central Java, Indonesia (June 25)
Alila Seminyak – Seminyak, Bali, Indonesia (June 25)
Studios at Alila Seminyak – Seminyak, Bali, Indonesia (June 25)
Alila Ubud – Gianyar, Bali, Indonesia (June 25)
Alila Villas Uluwatu – Uluwatu, Bali, Indonesia (June 25)
Alila Villas Koh Russey – Koh Russey, Sihanoukville Province, Cambodia (June 26)
Alila Bangsar – Kuala Lumpur, Malaysia (June 26)
Alila Manggis – Karangasem, Bali, Indonesia (June 26)
Alila SCBD – Jakarta, Java, Indonesia (June 26)
Alila Diwa Goa – Salcette, Goa, India (July 15)
The Diwa Club by Alila – Salcette, Goa, India (July 15)
Alila Jabal Akhdar – Jabal Al Akhdar, Oman (July 15)
Alila Fort Bishangarh – Jaipur, Rajasthan, India (July 16)
Alila Anji – Anji, Zhejiang, China (July 16)
Alila Wuzhen – Jiaxing, Zhejiang, China (July 16)

“Following the additions of the Thompson Hotels and Joie de Vivre brands into World of Hyatt, we are thrilled to introduce Alila as the next former Two Roads brand to join the loyalty program,” said Amy Weinberg, senior vice president, World of Hyatt. “Alila is an award-winning brand known for its combination of innovative design and eco-luxury in unique locations, set apart by an unprecedented level of private space, crafted artisanship, personalized hospitality, and bespoke journeys. We are looking forward to offering our World of Hyatt members the opportunity to discover even more unique destinations and exclusive experiences at these remarkable properties while enjoying the rewards they’ve come to expect from World of Hyatt.”

Following the completion of the Alila Hotels integration on July 16, 2019, more than 40 hotels across the Thompson Hotels, Joie de Vivre and Alila brands will have joined World of Hyatt in many new destinations including Zihuatanejo, Mexico, Ubud, Bali, Indonesia, and more.

Exclusive Alila FIND Experiences

Additionally, as part of the Alila brand integration, World of Hyatt members will be able to participate in uniquely crafted, authentic experiences at participating Alila hotels and resorts through the FIND experience platform, all of which will align with Hyatt’s three landmarks of wellbeing: Feel, Fuel and Function. Available for members to redeem using points, these specially curated experiences will be focused on enhancing mind and body, through offerings like the Balinese Beauty Ritual at Alila Seminyak, Seminyak, Indonesia; Journey to Gastronomy at Alila Villas Uluwatu, Uluwatu, Indonesia; Payangan “Private Bali” Trekking to explore rice terraces and riverside views at Alila Ubud, Gianyar, Indonesia; and Snorkeling the Blue Lagoon in Bali at Alila Manggis, Karangasem, Indonesia.

Exclusive World of Hyatt Member Offer

To celebrate, members can earn 2,000 Bonus Points for their first qualifying stay exploring each of the new brands for a total of up to 8,000 Bonus Points, plus a free night when they experience all four brands this year. Eligible stays at participating hotels begin once each property participates in World of Hyatt and are valid through December 31, 2019. No registration is required. Full terms for these offers are below. These offers are combinable with other program offers, and are part of World of Hyatt’s continued commitment to increasing rewarding offerings for its global members.

To learn more visit worldofhyatt.com/ne wbrands.

Guests can join World of Hyatt for free online at worldofhyatt.com, via a Global Contact Center or at any Hyatt hotel or resort worldwide.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and /or one or more of its affiliates.

Delta Equity Investment Deepens Ties With Partner Korean Air

June 20, 2019 / WIL BALDWIN

Korean Air joint venture provides a strong platform for Delta growth, world-class customer benefits and revenue generation across one of the most comprehensive route networks in the trans-Pacific.
Delta has acquired a 4.3 percent equity stake in Hanjin-KAL.

Delta has acquired a 4.3 percent equity stake in Hanjin-KAL, the largest shareholder of Korean Air. The investment demonstrates Delta’s commitment to the success of its joint venture with Korean Air and the customer benefits, market positioning and growth opportunities the partnership enables. Delta intends to increase its equity stake to 10 percent over time, after receiving regulatory approval.

“Together with the team at Korean Air, we have a vision to deliver the world’s leading trans-Pacific joint venture for our shared customers, offering the strongest network, the best service and the finest experience connecting the U.S. with Asia,” said Delta CEO Ed Bastian. “This is already one of our fastest-integrating and most successful partnerships, and experience tells us this investment will further strengthen our relationship as we continue to build on the value of the joint venture.”

Delta and Korean Air operate the industry’s most robust trans-Pacific joint venture, providing customers with seamless access to more than 290 destinations in the U.S. and over 80 destinations in Asia, including the partnership’s award-winning hub at Seoul-Incheon (ICN).

Since launching in May 2018, Delta and Korean Air have strengthened cooperation by expanding joint operations in the trans-Pacific to include more than 1,400 codeshare flights, including connections throughout Asia and the U.S. Teams at both airlines have also worked closely together to provide the best travel experience for customers between the U.S. and Asia, integrate sales and marketing activities, and enhance loyalty program benefits, such as the ability to earn more miles on both loyalty programs and redeem them on a wider range of flights. Additionally, Korean Air and Delta have launched cargo cooperation across one of the most comprehensive route networks in the trans-Pacific market.

The partnership is contributing to Delta’s first year-over-year growth in the Asia Pacific region since 2012, with new service launched earlier this year between Minneapolis/St. Paul and Seoul, as well as Seattle and Osaka, operated in partnership with Korean Air. Additionally, Korean Air has launched new service linking Boston with Seoul.

The joint venture builds on nearly two decades of close partnership between Korean Air and Delta, both founding members of the SkyTeam airline alliance.

Delta is growing its international footprint and leveraging partnerships with key airlines in regions around the world, including through joint ventures and equity investments. These investments improve alignment between Delta and its partners, creating a more stable environment for growth amid an increasingly dynamic global landscape.

Delta & Aeromexico Celebrate Second Year of Key Partnership

June 3, 2019 / WIL BALDWIN

Story by Sarah Lora

The two airlines have jointly transported more than 14.4 million passengers since the Joint Cooperation Agreement launched.

Highlights include introducing eight new routes and two new joint destinations in Mexico, strengthening the network’s power in the transborder market.
Airlines have eliminated 80% percent of the differences in service and standardized processes to create a seamless travel experience.

Since Delta Air Lines and Aeromexico departed together on a journey to pioneer the first transborder airline alliance between the U.S. and Mexico, more than 14.4 million passengers have benefitted from the carriers’ integration during the last two years.

Today, Delta and Aeromexico jointly offer more than 1,100 weekly flights on 64 routes between 11 cities in Mexico and 33 in the U.S. The Joint Cooperation Agreement has launched eight new routes and two new joint destinations in Mexico, and allowed terminal co-location in 12 airports in the U.S., 10 of which are Delta hubs, and three Aeromexico hubs in Mexico.

As seamless as checking in at a Delta terminal and boarding an Aeromexico plane, “our goal is creating a familiar travel experience with standards that are common across Delta and Aeromexico. This partnership and the integration of both airlines allow us to offer a more powerful network, more benefits and standard policies, which result in a seamless service,” said Nicolas Ferri, Delta’s Vice President— Latin America and Alliances Americas.

True to its word, the JCA has so far eliminated 80% of the differences in services and has standardized many processes, such as purchasing tickets online or benefitting from loyalty programs. On board, customers will find uniformity on Delta and Aeromexico cabins, seat selection and checked and carry-on baggage policies; parallel access to Gogo’s WiFi portal and free text messaging; as well as having Spanish-speaking crew members on all transborder flights.

“Although the integration of commercial processes, products, airports and sales teams has been a great challenge, communicating with a cohesive voice has facilitated that assimilation. While Delta and Aeromexico have distinct and unique looks, we respect each other and share the same vision: to provide the best of each to our customers,” said Paul Verhagen, Aeromexico’s Senior Vice President – International Sales.

Providing the best isn’t limited to the airport experience. From sponsoring the Mexican National Soccer Team to the Latin GRAMMY Acoustic Sessions in Miami, L.A. and Mexico City, Delta and Aeromexico are committed to supporting the communities they serve. The airlines aim to foster unity, diversity and to uphold corporate values through their sponsorships of a variety of sporting and cultural events in both Mexico and the United States.

“Such a historic alliance between two iconic airlines is about making travel between the two carriers easier for customers. By working together, we have shared and applied best practices and business solutions, bringing our individual strengths into the partnership,” added Ferri.

Delta and Aeromexico sales professionals have formed a fully integrated sales team dedicated to promoting both operators in the U.S. and Mexican markets. Routes have been increasingly added throughout the two years under the JCA, strengthening the power of the network in the transborder market.

Customers from Atlanta can enjoy nonstop access to nine cities in Mexico including Mexico City, Guadalajara and Monterrey. The JCA also operates direct flights from New York, Detroit, Minneapolis, Salt Lake City, Seattle, and Los Angeles to multiple business and leisure points in Mexico.

Connectivity is crucial to driving business and boosting the economy of both countries, while offering customers the possibility of discovering new experiences through Delta and Aeromexico’s distinctive service in the coming years.

Air Canada Reports Surprise Profit Despite MAX Grounding

May 6, 2019 / WIL BALDWIN

May 6 (Reuters) – Air Canada on Monday reported a surprise quarterly profit that sent shares up 4 percent in morning trading, helped by flying more passengers and its purchase of a loyalty program, despite rising costs from the global grounding of Boeing’s 737 MAX jets.

Canada’s largest carrier said it sees strong booking trends ahead of the busy summer season, and expects second quarter results in line with forecasts made before the March global suspension of the Boeing MAX in March following two fatal crashes involving the model.

Air Canada stock was up 4 percent, even as Canada’s main stock index fell at the open on Monday, after U.S. President Donald Trump threatened to raise tariffs on China, triggering a global rout in risky assets.

Air Canada Chief Executive Calin Rovinescu said the carrier, which operates 24 MAX jets, would return the planes to service based on its own safety assessment, in addition to regulators giving it the green light.

During the first three months of the year, Air Canada and other North American carriers that fly the MAX scrambled to replace flights following harsh weather and the plane’s grounding, while facing pressure from rising fuel costs.

“First quarter is always the most demanding for Canadian airlines,” Rovinescu said. “This year was an exception and it was made more so with the unexpected grounding of the 737 MAX.”

Air Canada canceled 1,600 mainline flights during the first three months of the year, a 40 percent increase compared to the first quarter of 2018, Rovinescu told analysts.

The company was able to protect most of its flights from the date of the grounding through April 30 by entering into new leases, among other strategies, he said.

For the first quarter, the company reported a 9.4 percent rise in total operating revenue to C$4.45 billion ($3.30 billion), beating analysts’ estimate of C$4.39 billion.

In January, Air Canada closed a deal to acquire the Aeroplan loyalty program.

Aeroplan revenue and strong demand drove a nearly 5 percent increase in passenger yield, the company said, even as cost per available seat mile (CASM) — a measure of how much an airline spends to fly a passenger — climbed 3.8 percent.

Air Canada said traffic rose 4.2 percent while passenger revenue per available seat mile, a key revenue measure for airlines, increased 4.5 percent in the first quarter.

The Montreal-based company reported an adjusted net income of C$17 million, or 6 Canadian cents per share, in the first quarter ended March 31, compared to a loss of C$26 million, or 10 Canadian cents per share, a year earlier.

Analysts’ on average had expected a loss of 18 Canadian cents, according to IBES data from Refinitiv. ($1 = 1.3467 Canadian dollars)

(Reporting by Allison Lampert and Shanti S Nair ; Editing by Sriraj Kalluvila and Bill Trott)