Tag: employees (Page 4 of 10)

Air New Zealand Aircrew to Overnight in Honolulu, Hawaii

January 4, 2021 / WIL BALDWIN

As part of ongoing efforts to reduce the COVID-19 risk to aircrew, Air New Zealand will re-route its North America flights to allow aircrew to overnight in Honolulu rather than Los Angeles or San Francisco.

From Monday 11 January, aircrew on all cargo flights between New Zealand and the United States will overnight in Honolulu. North America passenger services will be routed via Honolulu from 2 February.

The changes mean flights from New Zealand will make a brief stop in Honolulu to change crew before continuing onto Los Angeles or San Francisco. Aircrew operating into those ports will then remain airside and operate the return flight to Honolulu where there will be a further crew change to operate back to New Zealand.

Re-routing North American flights through Honolulu means aircrew can overnight in a lower risk destination while still maintaining vital connections into North America.

Air New Zealand Chief Executive Officer Greg Foran says operating in a pandemic means the airline is constantly assessing the risks to its people and operation.

“While it’s important to keep trade routes open and passenger services operating for our customers, looking after our people is our first priority.

“I’d like to thank everyone who has helped us to move so quickly in re-routing our flights, from officials in New Zealand and the United States, to our ground partners and our teams who have worked through the holiday break to make this happen.”

Air New Zealand has worked closely with the unions representing aircrew to progress these operational changes rapidly for the safety and wellbeing of those aircrew operating into high risk destinations.

The airline also continues to work closely with the Government and Ministry of Health officials on safe travel protocols to protect employees, customers and the community.

Air New Zealand currently operates eight cargo and two passenger and cargo services per week between New Zealand and Los Angeles in addition to four cargo services between New Zealand and San Francisco and one cargo service from Australia to North America. Customers will not be able to end their journey in Honolulu. The airline will be contacting cargo customers and passengers affected by the changes in flights directly.

Emirates Takes Newest A380 with Premium Economy to London

January 3, 2021 / WIL BALDWIN

Emirates has announced that it will deploy its latest flagship A380 aircraft featuring new premium economy seats and luxurious enhancements across all cabins to London Heathrow.

Starting from 4 January, passengers flying between Dubai and London Heathrow can experience Emirates’ latest A380. Operating as EK003/004, the aircraft is scheduled to depart Dubai daily at 14:30hrs, arriving at 18:20hrs in London Heathrow. The return flight departs London at 20:20hrs and arrives in Dubai the next day at 07:20hrs. All timings local.

Emirates last week unveiled its latest A380 with brand new premium economy seats that offer a generous seat pitch of up to 40 inches, in addition to new economy class seats similar to those installed on its latest Boeing 777-300ER gamechanger aircraft, enhancements to its popular A380 First and Business Class including its signature Shower Spa and Onboard Lounge, and refreshed colours and fittings across all cabins.

Until more Premium Economy seats enter its inventory, the airline intends to offer these as spot upgrades for its valued customers on a discretionary basis. All other signature Emirates A380 First, Business and Economy cabins are available for reservation on emirates.com or via travel agents.

The airline has safely and gradually restored its network over the past months, bringing back signature experiences onboard and on the ground with comprehensive measures in place for the health and safety of its customers and employees.

Emirates currently serves London Heathrow with 5 daily flights of which 4 are operated with an A380. The airline also operates 10 flights a week to Manchester, and daily flights to both Birmingham and Glasgow.

Emirates serves 99 cities across the world, offering travellers convenient access to Dubai and onwards to popular destinations in Africa, the Americas, Asia, Europe, and the Middle East.

ABX Air Pilots Ratify Amendment to Collective Bargaining Agreement

December 31, 2020 / WIL BALDWIN

Air Transport Services Group, Inc. (NASDAQ: ATSG) said today that pilot employees of its ABX Air, Inc. subsidiary have voted in favor of an amendment to their Collective Bargaining Agreement with ABX Air.

ABX Air’s pilots are represented by the Airline Professionals Association of the International Brotherhood of Teamsters, Local 1224 (IBT).

“This affirmative vote demonstrates a renewed sense of unity at ABX Air, paving the way for us to work together toward our shared goals of growth and superior customer service,” ABX Air President David Soaper said. “I want to express my appreciation to the leadership and members of Local 1224 for their endorsement of this amended agreement. It represents a crucial step as we pursue future growth opportunities for our airline.”

The amended agreement will become effective January 1, 2021, and amendable six years thereafter. Terms of the amended agreement were not disclosed by ABX Air.

Eva Air Addresses COVID-19 Infected Pilot Dismissed for Cause

December 29, 2020 / WIL BALDWIN

On behalf of EVA Air, we offer our sincere apology to frontline epidemic prevention teams, health-care workers and the general public for the impact on public epidemic prevention efforts our dismissed pilot’s regulation violations have caused.

We treat all our employees equally and apply the same standard to each and everyone who works at EVA, no matter what rank or title. If anyone is found to have violated epidemic prevention rules, we will immediately investigate and take disciplinary action if it’s warranted.

On December 23, 2020, after a thorough evaluation of facts and evidence, EVA’s Disciplinary Committee dismissed a Captain for violating epidemic prevention rules and filing an untruthful report. He disregarded Taiwan Civil Aeronautics Administration and Ministry of Transportation and Communications (MOTC) Operational Principles, requiring Air Crew Members of Taiwan-based airlines to comply with health controls in addition to Article 43, Paragraph 2 of the Communicable Disease Control Act, stating “relevant personnel shall not refuse, evade or obstruct the laboratory testing, diagnosis, investigation…, jeopardizing the good name and reputation of the company.”

The dismissed pilot’s irresponsible disregard for the well-being of First Officers in the cockpit with him, ground crew and others he came in contact with also meets criteria for disciplinary termination under Article 12, Paragraph 1, Subparagraph 4 of Taiwan’s Labor Standards Law. Following Articles 13.3.6 and 14.3 of its Pilot Administration Manual, EVA’s Disciplinary Committee made a unanimous decision to terminate the pilot, effective immediately.

The dismissed pilot failed to mention his own noncompliance or epidemic prevention rule violations by any other crew member in reports he submitted for the cargo flights he commanded. On the evening of December 17, a female First Officer who had flown with the dismissed pilot notified EVA that she had been diagnosed with COVID-19 and mentioned that the dismissed pilot had not worn a mask when they were on duty in the cabin. Following Central Epidemic Command Center guidelines, we began investigating the dismissed pilot on December 18. Another First Officer who had flown with the dismissed pilot tested positive for COVID-19 on December 19. EVA contacted both First Officers to ensure their wellbeing and verify details of the situation. The First Officers confirmed that the dismissed pilot had not worn masks when he was on duty in the cockpit with them though he was asked to do so. The EVA Disciplinary Committee considered this information within the evidence they reviewed.

The dismissed pilot is from New Zealand, the female First Officer is Taiwanese and the other First Officer, Japanese.

We also immediately began improving our epidemic prevention practices and management procedures. For example, we established more rigorous rules for crew members when they collect food during overseas layovers in hotels. We now require everyone to wear masks, goggles and gloves when they receive food. During flights, only one pilot at a time can remove his or her mask to eat or drink. We equipped our dormitories with new door locks that record all entries and exits. We also created a new reporting mechanism to make it easy for employees to report violations they may witness, regardless of the offender’s position in the company. EVA will investigate all reports of violations and take disciplinary action whenever it is warranted.

EVA strictly complies with all government epidemic prevention policies and requires all crew members and staff to follow applicable rules. Unfortunately, one irresponsible employee’s thoughtless behavior spoiled the hard-earned success that other EVA pilots, crew members and staff have worked so hard to achieve. While EVA does not ever cut corners in practices or procedures, this situation exposed vulnerabilities in our epidemic prevention efforts. We met with Taiwan’s Central Epidemic Command Center and Civil Aeronautics Administration to discuss additional measures we can take to make our operations more secure. And we will use what we learned from this situation as we continue to do our best to strengthen and improve our epidemic prevention practices and management procedures.

Canadian Pacific Completes Acquisition of Detroit River Rail Tunnel

December 22, 2020 / WIL BALDWIN

CALGARY, Dec. 22, 2020 /PRNewswire/ – Canadian Pacific Railroad (NYSE: CP) announced today it has completed its previously announced agreement to purchase an 83.5 percent stake in the Detroit River Rail Tunnel from certain affiliates of OMERS, the defined benefit pension plan for municipal employees in the province of Ontario. CP previously owned a 16.5 percent stake of the tunnel in partnership with OMERS. The purchase price for the transaction is approximately US$312 million, subject to customary closing adjustments.

Mesa Air Group Reports Fourth Quarter, Full-Year 2020 Profit

December 9, 2020 / WIL BALDWIN

Mesa Air Group, Inc. (NASDAQ: MESA) today reported fourth quarter and full-year fiscal 2020 financial and operating results.

Mesa’s Q4 2020 results reflect net income of $11.4 million, or $0.32 per diluted share, compared to net income of $12.2 million, or $0.35 per diluted share for Q4 2019. Mesa Q4 2020 results include, per GAAP, the deferral of $7.8 million of revenue, all of which was billed and paid by American and United during the quarter and will be recognized over the remaining terms of the contracts. Mesa’s Adjusted EBITDA¹ for Q4 2020 was $44.6 million, compared to $50.8 million in Q4 2019, and Adjusted EBITDAR¹ was $54.2 million for Q4 2020, compared to $61.9 million in Q4 2019. For Q4 2020 revenue was $108.0 million, a reduction of $79.8 million (42%) from $187.8 for Q4 2019 primarily due to the reduced flying as a result of COVID-19. During the quarter Mesa recognized $40.8 million as an offset to wages and salaries related to the previously announced Payroll Support Program Agreement (“PSP”), which required Mesa to retain all of its employees.

Operationally, the Company ran a 99.8% controllable completion factor, compared to 99.0% in Q4 2019, and a total completion factor of 98.2%, which primarily includes weather, close-in capacity reductions driven by reduced demand, and other uncontrollable cancellations, compared to 96.9% in Q4 2019.

Full Year

Mesa reported net income of $27.5 million, or $0.78 per diluted share for the 2020 fiscal year, compared to net income of $47.6 million, or $1.36 per diluted share for the 2019 fiscal year. Excluding special items for both periods, adjusted net income¹ was $27.5 million or $0.78 per diluted share for the 2020 fiscal year, compared to $57.5 million or $1.64 per diluted share for the 2019 fiscal year. Mesa fiscal 2020 results include, per GAAP, the deferral of $23.8 million of revenue, all of which was billed and paid by American and United during the year and will be recognized over the remaining terms of the contracts. Mesa’s Adjusted EBITDA¹ was $163.3 million in fiscal year 2020, compared to $208.7 million in fiscal year 2019 and Adjusted EBITDAR was $212.1 million in fiscal year 2020, compared to $260.9 million in fiscal year 2019. For fiscal year 2020, revenue was $545.1 million, a reduction of $178.3 million (25%) from $723.4 million for fiscal year 2019, primarily due to the reduced flying as a result of COVID-19. During the year, Mesa recognized $83.8 million as an offset to wages and salaries related to the previously announced Payroll Support Program Agreement (“PSP”), which required Mesa to retain all of its employees as of April 20, 2020.

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¹ See Reconciliation of non-GAAP financial measures

Fiscal 2020 Q4 Highlights

– EPS of $0.32, Full Year $0.78

– Year-end cash increased by $34.5 million to $99.4 million

Recent Updates

– Amended capacity purchase agreement with American to operate 40 CRJ-900s for a five-year term

– Commenced cargo operations for DHL with two Boeing 737-400F

– Added 10 new E175 aircraft to our United fleet in November and December

– Entered into a $195 million loan under the CARES Act with the U.S. Treasury

Emirates Re-Opening Worldwide Lounges Beginning With Cairo

November 28, 2020 / WIL BALDWIN

**Throughout the day, lounge staff will sanitise each seat and table after customers leave. In addition, the lounge will be sanitised and fumigated regularly.**

Emirates is re-opening its lounges around the world, beginning with the Emirates lounge in Cairo International Airport. In the coming weeks, Emirates’ customers can look forward to once again enjoying Emirates lounge services in other destinations including New York’s JFK International and Manchester Airport.

The airline has redesigned its lounge offering and introduced additional health and safety measures. The new protocols will be rolled out in each lounge.

The buffet offering will be changed to an a la carte service with contactless menus activated by QR code. Throughout the day, lounge staff will sanitise each seat and table after customers leave. In addition, the lounge will be sanitised and fumigated regularly.

All employees working in the lounge will be wearing masks and social distancing protocols are in place throughout the lounge. Seating capacity will be halved as every other sofa seat is left unoccupied. To ensure food safety, catering staff will be wearing masks, gloves and personal protective equipment (PPE). Newspaper, magazines and other reading materials will not be available to minimise the risk of infection by touch.

The Emirates lounge in concourse B in Dubai International airport is also open with a redesigned service and designated First Class area. In the recent months, Emirates has been introducing services aimed at providing customers with a safe and seamless airport experience. The integrated biometric path at Dubai International airport is the latest in a host of initiatives by Emirates, allowing customers to go from check-in to boarding purely by facial recognition.

Emirates continues to gradually reinstate its signature services after rigorous review and careful redesign to ensure the health and safety of customers and employees.

On board, the celebrated A380 Onboard Lounge and Shower Spa have resumed operations, while Emirates’ onboard dining experience has returned to its signature service while observing strict hygiene protocols.

Emirates customers can travel with peace of mind with the airline’s flexible booking options and multi-risk travel insurance, including COVID-19 coverage on every flight. Emirates has also implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees.

Emirates is re-opening its lounges around the world beginning with the Emirates lounge in Cairo International Airport. The airline has redesigned its lounge offering and introduced additional health and safety measures. The new protocols will be rolled out in each lounge.

Mesa Air Group Enters New Contract with American Airlines

November 26, 2020 / WIL BALDWIN

Mesa Air Group, Inc. (NASDAQ: MESA) announced that it has finalized a new contract, which replaces the previous agreement with American Airlines, to operate 40 CRJ-900’s for a five-year term beginning January 1, 2021 through December 31, 2025. Under the previous contract 30 CRJ-900 aircraft were set to expire in 2021 with an additional 17 expiring in 2022.

“I want to express my appreciation to the American Eagle team leaders who worked with us on this new contract,” said Jonathan Ornstein, Chairman and Chief Executive Officer of Mesa Air Group. “This new contract will help to position Mesa for long term stability and improved performance on our American operation. This year has been difficult for our entire industry due to the Covid-19 pandemic, but I’m thankful that despite the obstacles, American has chosen to continue its long-standing relationship with Mesa.”

“I want to thank everyone involved for making this deal happen, especially our employees, who have shown unmatched professionalism and dedication throughout this difficult year,” said Brad Rich, Executive Vice President and Chief Operating Officer. “Efficiency and flexibility have been the pillars of our operation and the key to our low-cost structure. We are optimistic about our relationship with American and believe this new contract will be beneficial to both parties.”

Delta Only U.S. Airline to Block Middle Seats Through March 30, 2021

November 22, 2020 / WIL BALDWIN

The health and safety of our customers and employees remains our top priority. The Delta CareStandard encompasses more than 100 protective measures, such as sanitizing every flight, a comprehensive employee COVID testing program, and the use of industrial-grade HEPA filters that extract more than 99.99% of particles, including viruses. Read more about the Delta CareStandard.

Taking the Stress Out of Flying

Delta is making it easier to plan and book your next trip.

Delta launched a new interactive map on delta.com that gives customers the power to search, view and click-to-book their desired destination all in one place, giving full control and a better understanding of current travel restrictions and what to expect upon arrival.

The data is curated from government agencies and the International Air Transport Association to provide detailed insight into quarantine and testing requirements, travel forms and paperwork, local health information, local COVID-19 guidelines, and links to necessary forms and applications needed prior to travel.

In addition to a new trip planning tool, we’re offering greater flexibility if you ever need to change your plans, including:

No change fees for a U.S. domestic ticket or domestic award ticket, excluding Basic Economy fares.
No change fees for all domestic and international tickets purchased through Dec. 31, 2020, even if scheduled to travel next year.
Extending the use of travel credits through December 2022 for travel originally scheduled to depart before March 31, 2021 (if the ticket was purchased before April 17, 2020).

Delta Air Lines Wins Record 10th Business Travel News Award

November 16, 2020 / WIL BALDWIN

For the 10^th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.

The survey asks corporate travel professionals to rank airlines on a number of important attributes, from customer service to distribution. This year, the survey also asked participants to rank how well each airline responded to the COVID-19 pandemic, including overall response, effective communication and flexibility. Delta earned its top marks for pandemic response, customer service and communication, while also improving its score substantively in all other categories. Again this year, Delta led in all categories, and is the only airline to sweep all categories for seven consecutive years.

Delta is the only airline in survey history to win 10 consecutive times, thanks to its industry-leading employees.

“It’s always an honor to earn our customers’ trust and respect, but to receive this award in 2020 – when the stakes have never been higher – is incredibly gratifying,” said Delta CEO Ed Bastian. “In the face of historic challenges, we’ve stayed true to Delta values and have put our employees and our customers first. This recognition tells us we’re on the right path, and I could not be more thankful or more proud of the Delta team.”

Delta’s actions in 2020, including many steps we’ve taken to respond to the COVID-19 crisis, have been guided by the airline’s “listen, act, listen” approach, which includes hearing customer feedback, taking action and then listening to make sure we got it right.

Based on survey feedback, some of the actions Delta customers have most valued in 2020 include:

– Blocking middle seats through Jan. 6, 2021 to provide space for safer travel

– Unparalleled service from Delta’s corporate sales team and employees throughout operation

– Providing constant communication to corporate customers, including personalized airport tours and Corporate Customer Town Halls so attendees could hear directly from Delta leaders and partner medical experts

– Rigorous mask compliance and more than 100 layers of safety via the Delta CareStandard

– Flexibility, from offering industry-leading flexibility to plan, re-book and travel to eliminating change fees to being the first airline to extend Medallion status and offer extensions for Delta Sky Club Memberships

Business Travel News is the leading global source of business travel information and intelligence, reaching more than 44,000 corporate executives who are responsible for setting travel policy, managing and buying business travel/meetings for their companies.

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