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Amtrak Pacific Surfliner Introduces 13th Daily Roundtrip

New service increases flexibility for customers traveling between Los Angeles and San Diego

ORANGE, Calif. – Oct. 10, 2019 – The Amtrak® Pacific Surfliner® will soon offer an additional train in each direction between Los Angeles and San Diego, giving customers expanded options for travel along the southern California coast. Tickets can now be purchased for travel beginning October 14.

A schedule change, effective Monday, October 14, features the addition of a 13th Pacific Surfliner roundtrip between Los Angeles and San Diego. The new southbound Train 578 will depart Los Angeles at 1:15 p.m., arriving in San Diego at 4:12 p.m. Existing northbound Train 591 will be renumbered to Train 593. New Train 591 will depart San Diego at 5:25 p.m. and arrive in Los Angeles at 8:34 p.m. 

“Each of the new trains will fill a nearly three-hour gap in our existing schedule, providing expanded possibilities for business and leisure travel between Los Angeles and San Diego,” said Al Murray, chairman of the Los Angeles–San Diego–San Luis Obispo Rail Corridor Agency, which oversees the Pacific Surfliner service. “We appreciate the support of the state of California, Amtrak, BNSF Railway, and our local member agencies in launching these additional trains, which mark the first expansion of Pacific Surfliner service in the past three years.”

The Pacific Surfliner travels along a 351-mile route through San Diego, Orange, Los Angeles, Ventura, Santa Barbara, and San Luis Obispo counties, with portions of the route hugging the Southern California coastline. As part of the new schedule, minor changes are also being made to arrival and departure times of other Pacific Surfliner trains to improve reliability and coordination with other trains.

“This service expansion represents the initial benefit of a decades-long, multi-hundred million dollar capital investment by the state of California to add a third track and grade separations between Los Angeles and Fullerton, which will greatly expand capacity and reduce delays for passenger and freight trains on this busy rail corridor,” said Chad Edison, chief deputy secretary for rail and transit at the California State Transportation Agency.

“We look forward to adding additional passenger rail service in the near future, taking full advantage of the new frequencies enabled by the completion of this project.” 

With almost 3 million riders in 2018, the Pacific Surfliner is the busiest state-supported intercity passenger rail route in the United States and will now offer a total of 26 trains a day between Los Angeles and San Diego.

All Pacific Surfliner trains feature comfortable, reclining seats with power outlets, Wi-Fi, bike and luggage racks, a free and generous baggage policy, and an onboard Market Café that offers fresh food, snacks and beverages, including California wines, cocktails and local craft beer.  

“As the second busiest rail corridor in the United States, the Pacific Surfliner has generated significant demand for customers,” said Amtrak President and CEO Richard Anderson. “The LOSSAN Rail Corridor Agency alongside the state of California had a vision to expand transportation and we are thrilled to see that investment realized. With service that connects major cities along the Southern California Coast – this increased service offers a significant benefit to customers.”

Ticketing and reservations are available on PacificSurfliner.comAmtrak.com, Amtrak mobile apps, or by calling 800-USA-RAIL. Boarding documents can be self-printed, or customers using a smartphone or mobile device can present the eTicket to the conductor by opening a document in their email.

Photo courtesy of the LOSSAN Rail Corridor Agency

Amtrak Investing in the Auto Train Customer Experience

Changes to debut by January 2020

WASHINGTON – Amtrak will introduce a series of enhancements on the Auto Train during the next six months. This train offers daily, non-stop service from Lorton, Va. (near Washington, D.C.), and Sanford, Fla. (near Orlando). Customers can skip I-95 and travel with their vehicles, including cars, vans, SUVs, motorcycles, and even small boats or jet-skis.

Customers in the Sleeping Car will notice enhancements such as upgraded towels and bed linens and other pleasantries in each room. The dining car will feature a new menu and the addition of complimentary wine to the dinner service. This complimentary dinner service will become an exclusive amenity to Sleeping Car customers beginning on Jan. 15, 2020.

Amtrak will also expand the availability of every Sleeping Car accommodation — Roomette, Bedroom, Family Bedroom and Accessible Bedroom — to meet the demand for this class of service.

Coach customers will continue to take advantage of low fares and can choose from new dining options with the debut of the Cross-Country Café. Beginning on Jan. 15, 2020, the new menu will offer more meals, snacks and beverages for sale. At that time, Coach class tickets will no longer include complimentary dinner service. Coach customers will receive a complimentary continental breakfast prior to arrival at the Amtrak stations in Lorton, Va., or Sanford, Fla.

For all customers, food trucks will be on-site in Lorton, Va., and Sanford, Fla., to offer a variety of dining options before their journey begins.

“These upgrades represent an investment in improving the travel experience on this one-of-a-kind train,” Amtrak President and CEO Richard Anderson said. “Our continued success depends on increasing customer satisfaction by upgrading sleeping accommodations, keeping Coach as an affordable option and providing more choice in food options in the station and onboard.”

By the start of 2020, customers can take advantage of additional offers to travel on the Auto Train:

  • Share Fares will be available for travel with up to three companions. The discount will be up to 70% for a group of four and apply to select departures
  • The Oversized Vehicles fare will be available for minivans, full-size pick-up trucks and SUVs with three or more rows. This option will allow customers to pack more into their vehicle.
  • Amtrak Guest Rewards Select Executive members will receive a complimentary priority offload coupon as part of their tier member benefits.
Southbound Auto Train heading over Neabsco Creek in Woodbridge, VA.

Boeing Says No Plans to Change Name of 737 Max

PARIS, June 17 (Reuters) – Boeing Co said on Monday it had no plans to change the name of the 737 MAX after news reports that it would be prepared to do so to improve its future marketing.

“Our immediate focus is the safe return of the MAX to service and re-earning the trust of airlines and the traveling public,” a spokesman said in an emailed statement.

“We remain open-minded to all input from customers and other stakeholders, but have no plans at this time to change the name of the 737 MAX.”

Bloomberg News earlier quoted Chief Financial Officer Greg Smith as saying that if Boeing needed to change the brand it would “address” that. The report also said Boeing executives insisted they had no immediate plans to drop the MAX name.

CNBC also reported the comments.

U.S. President Donald Trump urged Boeing on April 15 to “Rebrand” its 737 MAX jetliner following two fatal crashes.

(Reporting by Eric M. Johnson, Tracy Rucinski, Edited by Tim Hepher)

FAA Mandates Changes to Boeing 787 Dreamliner

SEATTLE (Reuters) – The U.S. Federal Aviation Administration on Wednesday said it was mandating new flight control software and parts to Boeing Co’s 787 Dreamliner to address what it called an unsafe operating condition of certain products on the plane.

The FAA’s airworthiness directive to plane operators makes compulsory changes Boeing outlined in service bulletins in 2017 and early 2018 for certain areas in 787’s tire and wheel “threat zones” that may be susceptible to damage, the company said.

Boeing, which works closely with the FAA to monitor its fleet for potential safety issues, said: “This issue has been long since resolved with system improvements that have been incorporated into production for all 787 models.”

The FAA said damage to the 787’s tire and wheel “threat zones” could result in the loss of braking and steering power on the ground at certain speeds.

The FAA said it requires installing hydraulic tubing, a pressure-operated check valve and new flight control software.

(Reporting by Eric M. Johnson in Seattle; editing by James Dalgleish and Cynthia Osterman)

Will United Airlines Back Out of Coliseum Naming Rights Deal?

Rumors are starting to swirl that United Airlines is considering backing out of a $69 million deal to add its name to the Los Angeles Memorial Coliseum.

The deal, which was offered to the University of Southern California in 2018, was offered by the Chicago-based airline to call the stadium “The United Airlines Memorial Coliseum.”

The deal, which was offered to the University of Southern California in 2018, was offered by the Chicago-based airline to call the stadium “The United Airlines Memorial Coliseum.”

Once the deal became public knowledge, criticism began to mount that the re-branding could tarnish the image of the stadium that was named in honor of those lost during World War I.

The Coliseum is currently going under a $270 million renovation by the university, which has responded to the airlines concerns by stating that “They are open to accepting the wishes of the veteran community to modify the name change agreement.”

United Airlines has responded to university officials that it has made “a significant commitment to financing this project” in exchange for the naming rights. The airline went on to add that “If USC is not in a position to honor the terms of the agreement, including in particular the name change, United would be amenable to abiding by the wishes of the community, stepping away from this partnership with USC, and mutually terminating the agreement.”

USC has responded that they are “open” to changing the agreement, but did not provide any further details.

Boeing Invites Pilots & Regulators to 737 MAX Briefing

SINGAPORE/ADDIS ABABA (Reuters) – Boeing Co said it invited more than 200 airline pilots, technical leaders and regulators for an information session on Wednesday as it looks to return the 737 MAX to commercial service.

The meeting is a sign that Boeing’s planned software patch is nearing completion, though it will still need regulatory approval.

Over the weekend, Ethiopian Airlines executives had questioned whether Boeing had told pilots enough about “aggressive” software that pushes the plane’s nose down, a focus of investigation into a deadly crash in Ethiopia this month that led to the global grounding of 737 MAX jets.

The informational session in Renton, Washington on Wednesday is part of a plan to reach all current and many future 737 MAX operators and their home regulators to discuss software and training updates to the jet, Boeing said in a statement.

Garuda Indonesia, which on Friday said it planned to cancel its order for 49 737 MAX jets citing a loss of passenger trust after the crashes, was invited to the briefing, CEO Ari Askhara told Reuters on Monday.

“We were informed on Friday, but because it is short notice we can’t send a pilot there,” he said, adding the airline had requested a webinar with Boeing but that idea had been rejected.

A Boeing spokeswoman said the Wednesday event was one of a series of in-person information sessions.

“We have been scheduling and will continue to arrange additional meetings to communicate with all current and many future MAX customers and operators,” she said.

Garuda has only one 737 MAX and had been reconsidering its order before the Ethiopian crash, as has fellow Indonesian carrier Lion Air, which experienced a deadly crash in October.

Singapore Airlines Ltd said on Monday its offshoot SilkAir, which operates the 737 MAX, had received the invitation to the Wednesday event and would send representatives.

Korean Air Lines Co Ltd, which before the grounding had been due to receive its first 737 MAX in April, said it planned to send pilots to Renton.

The 737 MAX is Boeing’s best-selling plane, with orders worth more than $500 billion at list prices.

Teams from the three U.S. airlines that own 737 MAX jets participated in a session in Renton reviewing a planned software upgrade on Saturday.

A U.S. official briefed on the matter Saturday said the Federal Aviation Administration (FAA) has not yet signed off on the software upgrade and training but the goal is to review them in coming weeks and approve them by April.

It remained unclear whether the software upgrade, called “design changes” by the FAA, will resolve concerns stemming from the ongoing investigation into the March 10 Ethiopian Airlines crash, which killed all 157 on board.

“After the crash it came to our attention that the system is aggressive,” Yohannes Hailemariam, vice president for flight operations at Ethiopian, told local reporters speaking in the Amharic language.

“It gives a message of stalling and it takes immediate action which is faster than the action which pilots were briefed to take by Boeing,” said Yohannes, himself a pilot with over 30 years of experience, including flying Boeing’s 777 and 787.

The U.S. official said planned changes included 15 minutes of training to help pilots deactivate the anti-stall system known as MCAS in the event of faulty sensor data or other issues. It also included some self-guided instruction, the official added.

American Airlines said Sunday it will extend flight cancellations through April 24 because of the grounding of the 737 MAX and cut some additional flights.

(Reporting by Jamie Freed in Singapore and Jason Neely in Addis Ababa; additional reporting by Cindy Silviana in Jakarta, Heekyong Yang in Seoul, Tracy Rucinski in Chicago and David Shepardson in Washington; Editing by Chris Reese and Michael Perry)

Airlines Win, Passengers Lose As Congress Drops Reasonable Fee Rule

WASHINGTON, Sept 22 (Reuters) – The U.S. airline industry scored a win on Saturday as bipartisan congressional legislation dropped plans to mandate “reasonable and proportional” baggage and change fees, but included other new passenger protections.

After weeks of negotiations, a 1,200-page bill to reauthorize the Federal Aviation Administration (FAA) was unveiled early Saturday that would require the FAA to set minimum dimensions for passenger seats — including legroom and width — and prohibits airlines from involuntarily removing passengers from flights after they’ve cleared the boarding gate.

In April 2017, video went viral on social media of 69-year-old passenger David Dao being dragged from a United Airlines flight at Chicago’s O’Hare International Airport after he refused to give up his seat to make room for crew members. United apologized and promised not to remove seated passengers to make room for other passengers.

But airlines had heavily lobbied against new rules limiting fees. U.S. airlines revenue from baggage and reservation change fees increased from $5.7 billion in 2010 to $7.5 billion in 2017. Other fees are not reported to regulators.

The compromise bill did not include language adopted by a Senate Committee in 2017 that would have required the reasonable fee rules. It was struck in a compromise unveiled by Senate Commerce Committee Republican chairman John Thune and House Transportation and Infrastructure Committee chairman Bill Shuster, a Republican, along with the top Democrats on the two committees Senator Bill Nelson and Representative Peter DeFazio.

Congress is set to vote on the measure next week ahead of a September 30 deadline.

American Airlines Group Inc became the latest major airline on Thursday to hike checked bag prices by $5 for the first bag to $30, joining Delta Air Lines Inc, United and JetBlue Airways Corp.

Airlines for America, an airline trade group, has said the fee provision would result in “government-mandated price controls” and should be rejected and the Trump administration also strongly opposed the provision.

The bill also requires the U.S. Transportation Department to set new rules authorizing commercial drone deliveries and gives the Justice Department and Homeland Security Department new authority to disable or destroy drones if they pose a threat to government facilities after the Trump administration warned it did not have the legal authority it needed to address threats.

Under the bill, airlines must refund passengers for services they paid for but did not receive and will enshrine in law a prohibition on passengers making mobile phone calls while in flight or using e-cigarettes.

The bill requires airlines to allow passengers to check strollers if they are traveling with a small child and require regulators to determine if it is unfair or deceptive for airlines to tell passengers “that a flight is delayed or canceled due to weather alone when other factors are involved.”

It also makes it unlawful for any person to place a live animal in an overhead storage compartment, prompted by outrage over the death a dog in March in an overhead compartment of a United flight. It also gives the Transportation Department authority to require airlines to allow pregnant passengers to board earlier.

The bill would also authorize a return of “supersonic” transport with reduced sonic booms, and provides for an additional $1.68 billion in immediate funding for disaster relief in the wake of Hurricane Florence.

It also directs the FAA to establish an Office of Spaceports to provide guidance, support licensing for spaceports, and promote infrastructure improvements for future space travel.

The bill also addresses sexual misconduct in aviation by creating a task force to review practices and increases civil penalties for interfering with cabin or flight crew members.

(Reporting by David Shepardson)

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