Tag: support (Page 6 of 17)

Falcon Support AIN and Pro Pilot Rankings

August 30, 2021 / WIL BALDWIN

Aviation International News (AIN) and Pro Pilot magazines recently released the results of their annual customer support surveys for 2021 for the business jet industry.

For the third consecutive year, Dassault (OTC: DASTY) Aviation was ranked “top” in the AIN survey.

Its industry leading “overall average” score was 8.7 (the highest for any company in the history of the survey), up from 8.3 in 2020. Dassault took top scores in parts availability, parts cost, AOG response, warranty fulfillment, technical manuals, and technical representatives. The company also earned a 9.2 mark for overall aircraft reliability.

Click on the link below to visit the Dassault Falcon Website!

https://www.dassaultfalcon.com/en/Pages/Home.aspx

United Rotorcraft Awards Sikorsky Contract for Five S-70 Black Hawk Helicopters

August 26, 2021 / WIL BALDWIN

ENGLEWOOD, Colorado – August 26, 2021 – United Rotorcraft, an Air Methods Corporation division, has awarded Sikorsky, a Lockheed Martin company (NYSE: LMT), a contract for five S-70 Black Hawk helicopters. The bulk order will enable United Rotorcraft, as the only company authorized by Sikorsky to modify Black Hawk aircraft to the FIREHAWK configuration, to quickly deliver these new production aircraft for aerial firefighting in support of public agencies battling increasingly destructive wildland fires.

Sikorsky will produce the five S-70 Black Hawk aircraft at Lockheed Martin’s PZL Mielec manufacturing line in Poland. Deliveries to United Rotorcraft’s 55,000+ square foot completions facility in Colorado are expected between early 2022 and mid-2023. The first aircraft received will be configured as a FIREHAWK helicopter for the State of Colorado, which announced its contract with United Rotorcraft on Aug. 16.

To modify a Black Hawk helicopter to the Firehawk configuration, United Rotorcraft installs and integrates a 1,000-gallon (3,785-liter) external water tank system to the aircraft’s belly. Fingertip controls allow pilots to drop the precise amount of water with high accuracy and refill the tank via a retractable snorkel in 60 seconds or less while hovering 10 feet over a water source. United Rotorcraft works hand in hand with public agencies to further customize the aircraft, as needed, from communications and navigation systems, to cabin interiors, transforming the FIREHAWK into a true multi-mission aircraft, with the ability to transport up to 12 firefighters, provide medical care on board, or perform search and rescue operations.

Thirteen S-70 FIREHAWK helicopters currently fighting fires across California are operated by CALFIRE, Los Angeles County Fire Department, and San Diego Fire Rescue Department. Five more contracted aircraft are on the way.

Lockheed Martin Awarded 5-Year Contract to Support Indian Air Force C-130J Super Hercules Airlifter Fleet

August 24, 2021 / WIL BALDWIN

NEW DELHI, Aug. 24, 2021 — Lockheed Martin (NYSE: LMT) has been awarded a $328.8 million, five-year contract from the Indian Air Force (IAF), to provide dedicated and comprehensive support for the IAF’s fleet of 12 C-130J-30 Super Hercules Aircraft. Lockheed Martin is the original equipment manufacturer (OEM) of the C-130Js, which is the tactical airlifter of choice for 26 operators in 22 nations.

Through this Follow On Support II (FOS) contract, Lockheed Martin teams manage the program, logistics and engineering support elements necessary to sustain the IAF’s C-130J fleet. The contract spans a five-year-period, is a Direct Commercial Sale, and is a continuation of a prior five-year FOS I contract where Lockheed Martin provided similar support for the IAF’s C-130J fleet.

The FOS II contract includes Lockheed Martin’s sustainment efforts for the IAF’s entire Super Hercules fleet, as well as extended options including Lockheed Martin support for the C-130J airframe, Contractor Furnished Equipment (CFE), peculiar and common spareable items, engines, propellers, software, publication services, ground handling equipment (GHE), ground support equipment (GSE) and test equipment.

A total of eight employees representing Lockheed Martin, GE (propeller manufacturer) and Rolls-Royce (engine manufacturer) serve as on-site technical support for the duration of the contract. Additionally through the FOS II contract, five C-130J Hercules aircraft will undergo 12-year servicing (depot maintenance) at a Lockheed Martin-approved Heavy Maintenance Center (HMC) beginning in 2022.

The Government of India announced its purchase of six C-130J Super Hercules airlifters via a Foreign Military Sale with the U.S. Air Force in 2008. All aircraft were delivered on or ahead of schedule between 2010 and 2011. India received additional C-130Js in 2017 and in 2019.

The IAF’s C-130J Super Hercules have a highly integrated and sophisticated configuration primarily designed to support India’s special operations requirement. The aircraft also are equipped with air-to-air receiver refueling capability for extended range operations. India’s C-130Js are also used to support a variety of critical missions, including humanitarian aid, airlift, natural disaster support, and search and rescue operations. Recently, the IAF has been extensively using its fleet of 12 Super Hercules for humanitarian efforts in the wake of the COVID-19 pandemic as well as for transportation of relief materials, equipment and personnel in the areas affected by cyclones Yaas and Tauktae.

India’s connection to the C-130J goes beyond its fleet of Super Hercules with the Tata Lockheed Martin Aerostructures Limited (TLMAL) joint venture that is the single, global source of C-130J empennage assemblies included on all new Super Hercules aircraft. Located in Hyderabad, TLMAL exemplifies the Government of India’s “Make in India” objectives and has delivered more than 120 empennages over its first 10 years of operations.

Southwest Airlines and The International Association Of Machinists And Aerospace Workers Reach Tentative Agreement

August 23, 2021 / WIL BALDWIN

DALLAS, TEXAS – Southwest Airlines Co. (NYSE: LUV) and the International Association of Machinists and Aerospace Workers (IAM) have reached a Tentative Agreement for Southwest’s more than 5,000 Customer Service Employees.

Composed of the Company’s Customer Service Agents, Customer Representatives, and Source of Support Representatives, these Employees deliver excellent Customer Service by helping our Customers get to their destinations, whether that is taking a phone call to change a Customer’s travel plans or assisting a Customer or fellow Employee on the ground at one of the airports we serve.

The IAM will communicate to its membership the details of the Tentative Agreement and the ratification process.

Textron Launches Data Communications Program to Support Legacy Hawker 4000 and Cessna Citation Sovereign Aircraft

August 18, 2021 / WIL BALDWIN

WICHITA, Kan. (Aug. 18, 2021) – Textron Aviation and Honeywell Aerospace are developing an exclusive program for Hawker 4000 and Cessna Citation Sovereign aircraft equipped with the Honeywell PRIMUS EPIC integrated cockpit to allow pilots to communicate more easily with air traffic controllers and utilize the most current Data Link services offered in North America and Europe. The aircraft upgrade is expected to be available in mid-2022.

Beechcraft, Cessna and Hawker customers receive factory direct support, maintenance and modifications by Textron Aviation, a Textron Inc. (NYSE: TXT) company, through a global network of service and part centers, mobile service units and 24/7 1CALL AOG support.

Future Air Navigation System (FANS) Controller Pilot Data Link Communication (CPDLC) and Aeronautical Telecommunications Network (ATN) Protected Mode CPDLC (PM-CPDLC) replace the traditional voice communications used by pilots and controllers with data/text messaging for many standard operating procedures, allowing pilots to communicate with air traffic control with the touch of a button. This increases pilot heads-up time, frees up VHF voice communication bandwidth for more critical communications, and significantly reduces voice readback errors. CPDLC is similar to SMS text messaging used on your personal cell phone but uses prescribed text messages that enable pilots and air traffic controllers (ATC) to quickly and accurately request and authorize clearances and flight plan changes.

The FANS 1/A+ and Protected Mode CPDLC program features:

Ease of operation by quickly and accurately loading complex instructions into the aircraft flight management system with the push of a button
Support for future FAA Next Gen Data Com capabilities
Trajectory-based operations
Improved re-routing of aircraft around severe weather events and traffic congestion
Prioritized departure clearances that can save several minutes of wait time before takeoff

Aircraft operating in continental Europe will also be able to use PM-CPDLC to obtain equivalent benefits of ATC prioritization, delay avoidance, and optimal flight durations.

Textron Aviation’s collaboration with Honeywell on this project enables a cost-effective solution for customers for modernizing the Data Link capabilities of these important aircraft and reduces the certification and installation time. As the original equipment manufacturer of the aircraft, Textron Aviation can offer the OEM-certified upgrade to the PRIMUS EPIC avionics suite that maintains the system integrity as originally certified. Installation can be completed at any domestic or international Textron Aviation service center.

Singapore Airlines To Showcase The Best Of Singapore To The World

August 16, 2021 / WIL BALDWIN

Singapore Airlines Limited (SI: C6L) today launched the Singapore Showcase, an initiative to support and collaborate with leading Singaporean brands to offer unique on ground and in-flight experiences for its global customer base.

Under the initiative, SIA has worked with renowned Singapore-based hawker brands to enhance the Airline’s popular local fare options by presenting their distinctive dishes to customers. As a result, the Airline will be able to offer an even wider range of Singapore’s iconic hawker cuisine on board flights out of Singapore. This is also a celebration of Singapore’s Hawker Culture, which was added to the UNESCO Representative List of the Intangible Cultural Heritage of Humanity in 2021.

The carrier has also partnered local media production and distribution companies to offer more Singaporean content in its KrisWorld in-flight entertainment system. This will result in an even larger selection of Singaporean movies, documentaries, television series, music, and podcasts for our customers, and introduce some of Singapore’s leading talents to the world.

SIA has also worked with Scent by SIX, a Singapore-based artisanal perfume label, to develop a unique signature scent for the airline. This scent includes floral notes from flowers in SIA’s new batik motif. It will be introduced at key customer-facing locations, helping to create a unique sensory experience for passengers during their journey with us which will elevate their overall customer experience.

QANTAS Group Stands Down 2,500 Crew in Response to Domestic Border Closures

August 6, 2021 / WIL BALDWIN

Around 2,500 frontline Qantas and Jetstar employees will be stood down for an estimated two months in response to ongoing COVID outbreaks.

The stand down is a temporary measure to deal with a significant drop in flying caused by COVID restrictions in Greater Sydney, in particular, and the knock-on border closures in all other states and territories. No permanent job losses are expected.

Today’s decision will directly impact domestic pilots, cabin crew and airport workers, mostly in New South Wales but also in other states given the nature of airline networks. Employees will be given two weeks’ notice before the stand down takes effect, with pay continuing until mid-August.

Income support in the form of government disaster payments will be key to helping eligible employees get through this challenging period and the Qantas Group welcomes the targeted Federal Government support offered for those stood down outside of declared hotspots and to retain domestic aviation capability.

Qantas Group CEO Alan Joyce said the difficult decision to trigger stand downs reflected the reality confronting many businesses operating in New South Wales.

Embraer Signs Major Services and Support Agreement with Porter Airlines

August 6, 2021 / WIL BALDWIN

After unveiling plans for a major expansion in North America with a firm order for 30 E195-E2 jets, with purchase rights for a further 50 aircraft, Porter Airlines has signed a major aftermarket support package contract with Embraer. The Total Support Program (TSP) agreement includes airframe heavy maintenance checks, technical solutions, and access to the Pool Program, which includes component exchanges and repair services for hundreds of reparable items for Porter’s E2 fleet of commercial aircraft, for up to 20 years. Currently, the Pool Program supports more than 50 airlines worldwide.

The Pool Program services will be provided by Embraer Aircraft Customer Services (EACS) in Fort Lauderdale, Florida, while the heavy maintenance services will be performed by Embraer Aircraft Maintenance Services (EAMS) in Nashville, Tennessee. In the coming months, Embraer will work with Porter in order to provide services related to the aircraft entry into service (EIS) process, which includes technical training, spare parts recommendations, and provisioning services.

Porter Airlines will be the North American launch customer for Embraer’s E-Jets E2 family of commercial aircraft. Porter’s investment is set to disrupt the Canadian aviation landscape by enhancing competition, elevating passenger service levels and creating as many as 6,000 new jobs. Porter intends to deploy the E195-E2s to popular business and leisure destinations throughout Canada, the United States, Mexico and the Caribbean, from Ottawa, Montreal, Halifax and Toronto Pearson International Airport.

Porter’s first delivery and entry into service is scheduled to start in the second half of 2022. The E195-E2 accommodates between 120 and 146 passengers. Configuration plans for Porter’s E2s will be revealed in due course.

Delta Air Lines Announces End of June Quarterly 2021 Financial Results

July 14, 2021 / WIL BALDWIN

ATLANTA, July 14, 2021 – Delta Air Lines (NYSE: DAL) today reported financial results for the June quarter 2021 and provided its outlook for the September quarter 2021. Highlights of the June quarter 2021 results, including both GAAP and adjusted metrics, are on page six and are incorporated here.

June Quarter Financial Results

Adjusted pre-tax loss of $881 million excludes $1.5 billion of benefit related to the first and second payroll support program extensions (PSP2 and PSP3, respectively) and mark-to-market adjustments on our investments
Adjusted operating revenue of $6.3 billion, which excludes refinery sales, declined 49 percent on 39 percent lower sellable capacity (see Note A) versus June quarter 2019
Total operating expense, which includes $1.5 billion of benefit related to PSP2 and PSP3, decreased $4.1 billion relative to the June quarter 2019. Adjusted for the benefit related to the PSP programs and third-party refinery sales, total operating expense decreased $3.3 billion or 32 percent in the June quarter 2021 versus the comparable 2019 period
Generated $1.9 billion of operating cash flow, $1.5 billion of free cash flow and $195 million of free cash flow, adjusted in the June quarter
At the end of the June quarter, the company had $17.8 billion in liquidity, including cash and cash equivalents, short-term investments and undrawn revolving credit facilities. The company had total debt and finance lease obligations of $29.1 billion with adjusted net debt of $18.3 billion

Click the link below to read the full release, including the reconciliations of GAAP to non-GAAP financial measures:

Delta Air Lines Announces June Quarter 2021 Financial Results

Scoot Becomes New Airbus A321neo Operator

June 28, 2021 / WIL BALDWIN

Scoot, the low cost subsidiary of Singapore Airlines, has become a new operator of the A321neo, following the arrival in Singapore of its first three aircraft. All three aircraft are leased from BOC Aviation.

Scoot’s A321neo aircraft are powered by Pratt & Whitney PW1100G engines and seat 236 passengers in a single class layout. The aircraft cabin is based on the Airbus Cabin Flex option which enables optimal use of space. Scoot will operate the A321neo on routes of up to six hours from Singapore.

The A321neo is a member of the A320neo Family, of which Scoot has ordered a total of 39 aircraft from Airbus (including six A321neos) and is acquiring another 10 A321neos under lease agreements.

All of Scoot’s A320neo Family aircraft will be supported by Airbus Services under a Flight Hour Services Tailored Support Package covering component availability and repair, as well as fleet technical management.

The A320neo Family incorporates the latest technologies, including new generation engines and Sharklets, delivering a 20 per cent reduction in fuel consumption per seat.

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