In a recent appearance on the “Conversations with Mike Milken” podcast, Delta CEO Ed Bastian shared with the Milken Institute founder how the global airline is providing a safe travel experience for customers and employees, while also moving toward recovery amid the worldwide pandemic.
“In my opinion, consumers can fly with confidence and safety today,” he said. “We are taking the same measures towards the personal safety of our customers on board our planes, just as we do the flight safety of the experience.”
Bastian continued to highlight the many steps being taken to give customers confidence when traveling, including electrostatic spraying, back-to-front boarding, capping load factors at 60 percent and requiring masks for employees and customers.
“The reason I go through all those steps is that security and safety is in our DNA,” Bastian shared. “That’s the core of our franchise.”
The May 21 interview, which aired June 4, is part of Milken’s pandemic podcast series featuring notable industry leaders and medical experts. A replay of the complete interview is available.
Air New Zealand has shared what customers can expect while travelling with the airline when the country moves to Alert Level 1. These changes will be progressively rolled out over the coming days.
Air New Zealand General Manager Customer Experience Nikki Goodman says Alert Level 1 will mark a return to normal with regards to domestic flying.
“Social distancing is no longer a requirement, unaccompanied minors will once again be able to travel domestically, and customers will be able to travel around New Zealand again with pets as checked baggage.
“Customers are still encouraged to check-in for their flight via the Air New Zealand mobile app to save time at the airport. We recommend allowing plenty of time to process through the airport as we expect to see more people travelling at this level. As we’ve adapted our processes to support customers through Alert Level 2, we’ve gained some great insight into changes that we will adopt going forward, and customers can expect to see some of these as they travel.
“Our domestic lounges are open except for Auckland Domestic, which is undergoing refurbishment, and Wellington and Christchurch regional lounges which remain closed at this stage. Hot food will be available again and served to our customers, while other food will be pre-portioned and available at the buffet. Inflight, customers would have noticed our food and beverage service resumed under Alert Level 2 with the exception of Koru Hour. We are working closely with our partners and suppliers to bring this back over the coming weeks.
“As always, our top priority is ensuring we keep our customers and people safe, so high touch surfaces on board and in our lounges and airport spaces will continue to be cleaned regularly. Our jet aircraft are fitted with hospital-grade air systems that filter out viruses, and hand sanitiser will continue to be available across the airport, kiosks, service desks and all our aircraft for customers and staff to use as they wish.
“As we get back into more frequent flying, please be patient with us, as our contact centre and customer care teams continue to receive a high volume of enquiries. If your travel isn’t urgent, we’d appreciate if you would wait to contact us so that those with imminent travel can be prioritised. We’re thrilled to welcome more people on board, but please remember to be kind to our frontline employees – and if you are unwell or have Covid-19 symptoms please do not travel.”
Further details on the customer journey for Alert Level 1 can be found on the COVID-19 hub on the Air New Zealand website.
The airline plans to operate around 55 percent of its usual domestic capacity (compared to pre-COVID-19 levels) from July and August. On Monday the airline began operating to all 20 of the domestic ports it previously flew to.
State of Good Repair grant financing will help fund projects in New Jersey and Maryland
The Federal Railroad Administration (FRA) has awarded two Northeast Corridor (NEC) grants to Amtrak as part of its $302.6 million in the State of Good Repair grants to help repair and rehabilitate railroad infrastructure and other assets across the country for 12 projects in nine states. Totaling more than $63 million, the two grants will help fund the Portal North Bridge Project and the Winans to Bridge Improvement project.
“Improving infrastructure in this country is vital to strengthening the economy and providing a safer, more reliable travel experience as we look towards recovery,” said Amtrak President and CEO Bill Flynn. “We thank the FRA, and our state and NEC partners for their invaluable support in awarding us these grants.”
A total of $55.1 million of the State of Good Repair grant issued by the Federal Railroad Administration was awarded towards the Portal North Bridge Project to replace the century old two-track swing bridge in Kearny, New Jersey with a fixed span. Serving as a critical link for intercity and commuter customers traveling to or from New York City, the current bridge was used by 450 daily trains with passengers making more than 200,000 daily trips on Amtrak’s intercity and New Jersey Transit’s commuter rail services in 2019.
The new bridge is designed as a 2.44-mile modern fixed structure that will eliminate the failures associated with aging infrastructure that causes delays across the NEC. A higher clearance (more than 50 feet above the Hackensack River), will eliminate the need for the bridge to open, allowing for faster operating speeds (from 60 to 90 mph), improved performance and greater reliability for an upgraded customer experience. Early construction of the new bridge began in Fall 2017 and was completed on time and on budget. NJ TRANSIT is seeking a Core Capacity grant from the Federal Transit Administration that would allow major construction to begin as soon as next year.
The Portal North Bridge Project is a key component of the Gateway Program and is identified as a regional priority in the NEC Commission’s five‐year capital plan.
Additionally, as part of a separate project, Amtrak, in partnership with Maryland Department of Transportation, Maryland Transit Administration (MDOT MTA), is also slated to receive $8 million to rehabilitate and upgrade a five‐mile section of track that is part of the Amtrak‐owned NEC mainline near Baltimore.
The project will restore Track A to 90 mph speeds, up from 60 mph, to shorten trip times, improve ride quality, and provide operational flexibility. The work will include upgrades from Winans to Bridge interlockings, replacing timber ties with concrete, installing heavier rail and laying new ballast. Bridge interlocking is located at the north end of West Baltimore Station and Winans is at the south end of Halethorpe Station. These upgrades will enable high‐speed operations on all four tracks on this segment.
The project will also enable service to be maintained while tracks are taken out of service to allow support for construction elements of the B&P Tunnel Replacement project. This work is included in the Northeast Corridor Commission’s five‐year capital plan as a regional priority. To learn more about these and other critical infrastructure projects Amtrak is working on, visit nec.amtrak.com/readytobuild/.
Other grant awards include Amtrak shared joint applications with Connecticut DOT for the WALK Bridge Replacement in Norwalk, Connecticut and Substation 41 Reconstruction in Kearny, NJ as led by NJ TRANSIT as well as other NEC related projects in New York and Pennsylvania. In addition, grants were awarded to various projects in California, Illinois, Michigan and North Carolina that provide benefits to Amtrak and its Long Distance and/or State-Supported customers.
Five-Star Resort Returns With Full Array of Luxury Amenities and Industry-Leading Health & Safety Plan
LAS VEGAS, May 27, 2020 /PRNewswire/ — Wynn Las Vegas (Nasdaq: WYNN) announced today a reopening date of Thursday, June 4, under phase two of the Nevada United: Roadmap to Recovery plan from Governor Steve Sisolak. As the largest five-star resort in the world, Wynn Las Vegas plans to offer guests a complete Las Vegas experience by opening every amenity and outlet available. Both hotel towers and the casino as well as all restaurants will reopen on June 4, followed by the resort’s newest restaurant, Elio, later in the month. Every effort has been made to present Wynn’s complete luxury experience and provide guests with the peace of mind needed to enjoy a fun and relaxing return.
In preparation, the Company has created a comprehensive new Health & Safety Plan that is now considered the gold standard in the hospitality industry.
“We are ready to provide our guests with a full Las Vegas experience with a collection of luxury amenities and unmatched service,” said Wynn Resorts CEO Matt Maddox. “At the same time, our extensive Health & Safety Plan, validated by the nation’s leading public health experts, will enable a safe environment for our guests. The entire Wynn team is looking forward to welcoming our guests back.”
Wynn will reopen withthe full Las Vegas experience guests expect and deserve, with everything conveniently and safely available under one roof, allowing for the perfect getaway. From lounging by pristine pools to lively late-night betting – and most everything in between – the very best of Wynn’s renowned glamour, excitement, and luxury will be available, including:
Both Wynn and Encore hotel towers
Two 24-hour casinos with a variety of table games and slots as well as the Race & Sports Book
The resort’s full portfolio of fine-dining restaurants, lounges, and casual eateries, several with outdoor seating on open verandas and patios
Expansive resort pools with private cabanas
Wynn’s 18-hole championship golf course
Nightly entertainment at the Lake of Dreams
Three retail esplanades
Full-service beauty salons, barber shop, spa treatments and fitness centers
In addition, several thoughtful new measures in social distancing, touchless technologies, and cleaning protocols have been incorporated throughout the resort in a clear and transparent effort to protect the well-being of all guests. Most notable among the enhancements are:
Non-invasive thermal temperature checks and face coverings provided at all entrances
Automatic hand sanitizer stations, UV Technology, and electrostatic sprayers will be utilized throughout the resort
Sealed guest rooms after meticulous sanitization by Wynn’s professional housekeeping staff
Amenity kits including sanitizing wipes, hand sanitizer, and face coverings in each guest room
Dedicated team of cleaning professionals sanitizing public guest areas 24 hours a day
Wynn employees are required to wear face coverings at all times, and most importantly, have all been tested for COVID-19 before returning to work.
The Wynn Resorts Health & Safety Plan was created in consultation with leading public health medical professionals from Georgetown and Johns Hopkins Universities in addition to recommendations from the U.S. Centers for Disease Control and Prevention (CDC), the Southern Nevada Health District (SNHD) and the Gaming Control Board (GCB). The full plan can be viewed on www.wynnlasvegas.com.
ATR and one of its long-standing customers, the Finnish airline Finnair, signed a 10-year Global Maintenance Agreement (GMA). Through this package, Finnair and Nordic Regional Airlines (NoRRA) – who operates Finnair’s regional ATR traffic – will benefit from a customised support from ATR, which will help the airline better anticipate maintenance costs while enhancing the dispatch reliability of its fleet of 12 ATR 72-500.
This pay-by-the-hour contract covers the repair, overhaul and pooling services of Line Replaceable Units, along with their door-to-door delivery and an on-site leased stock of spare parts. Finnair will also benefit from blades maintenance and availability, and maintenance recommendations based on ATR’s expertise to enhance aircraft reliability.
Juha Ojala, Vice President Technical Operations of Finnair, declared: “Our ATR flights form a key part of our feeder traffic to our Helsinki hub, and as a large share of our customers are transfer customers, they have strong expectations in terms of punctuality and reliability. This Global Maintenance Agreement is one step further in our relationship with ATR and ensures we benefit from the most suitable services, so that we can in turn provide our customers with a reliable and punctual travel experience.”
Stefano Bortoli, Chief Executive Officer of ATR, added: “Finnair is new to our GMA programme but they have been part of the ATR family from the very beginning, as they took delivery of their first ATR aircraft, MSN 006, in 1986. During the challenging times we are currently living, the confidence from a valued customer is the best tribute they can offer to the quality and economics of our products and services. We are looking forward to sharing our knowledge and expertise with Finnair, so that they can in turn keep on operating regional traffic in a responsible and efficient fashion.”
Delta’s summer schedule continues to be shaped by customer demand, CDC guidelines and government travel regulations. While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes, both U.S. domestic and international, which were previously suspended due to the COVID-19 pandemic.
Customers traveling with Delta can feel confident in a safe flying experience. In addition to requiring customers and employees to wear face coverings throughout the travel journey, Delta has implemented policies like capping seating between 50 and 60 percent to ensure customer spacing on all aircraft, elevated its cleaning measures to deliver a new standard of clean, and streamlined its in-flight services to decrease touch points on board. Customers also have added flexibility if they need to change their plans.
Here’s a snapshot of where Delta is planning to fly in June. This schedule, including routes and frequency, remains subject to change due to the evolving nature of COVID-19. This page may be updated.
U.S. DOMESTIC
Ensuring connectivity for customers with critical travel needs, Delta continues to provide flights to all U.S. hubs and top markets, though frequency is significantly reduced. While Delta has temporarily consolidated operations in some markets served by multiple airports, the airline is adding more flights to its June schedule in comparison to May, primarily in Atlanta, New York and between hubs.
CANADA
Detroit to Montreal (daily)
Detroit to Ottawa (daily)
Detroit to Toronto (daily)
Minneapolis to Calgary (daily)
Minneapolis to Edmonton (daily)
Minneapolis to Winnipeg (daily)
New York-JFK to Toronto (daily)
Seattle to Vancouver (daily)
LATIN AMERICA & CARIBBEAN
Caribbean
Atlanta to Aruba (less than daily service restarts in second half of June)
Atlanta to Bermuda (less than daily)
Atlanta to Bonaire (Saturday only service restarts in second half of June)
Atlanta to Kingston, Jamaica (less than daily)
Atlanta to Montego Bay, Jamaica (daily)
Atlanta to Nassau, Bahamas (daily)
Atlanta to Providenciales, Turks and Caicos Islands (less than daily)
Atlanta to Punta Cana, Dominican Republic (less than daily)
Atlanta to San Juan, Puerto Rico (less than daily)
Atlanta to St. Croix (Saturday only)
Atlanta to St. Lucia (less than daily)
Atlanta to St. Maarten (less than daily)
Atlanta to St. Thomas (less than daily)
New York-JFK to Santiago, Dominican Republic (less than daily)
New York-JFK to San Juan, Puerto Rico (less than daily)
New York-JFK to Santo Domingo, Dominican Republic (less than daily)
Central America
Atlanta to Liberia, Costa Rica (less than daily service restarts in second half of June)
Atlanta to Panama City, Panama (less than daily)
Atlanta to San José, Costa Rica (less than daily service restarts in second half of June)
Atlanta to San Pedro Sula, Honduras (less than daily)
Atlanta to San Salvador, El Salvador (less than daily)
Mexico
Atlanta to Cancun (daily)
Atlanta to Mexico City (daily)
Detroit to Mexico City (less than daily)
Los Angeles to Los Cabos (less than daily)
Los Angeles to Puerto Vallarta (less than daily)
Salt Lake City to Mexico City (daily)
South America
Atlanta to Bogotá, Colombia (less than daily)
Atlanta to São Paulo, Brazil (less than daily)
TRANS-ATLANTIC
Atlanta to Amsterdam (daily)
Atlanta to Frankfurt (less than daily)
Atlanta to Lagos (less than daily*)
Atlanta to Paris-Charles De Gaulle (less than daily)
Detroit to Amsterdam (daily)
Detroit to London-Heathrow (less than daily)
New York-JFK to Amsterdam (less than daily)
New York-JFK to Paris-Charles De Gaulle (less than daily)
New York-JFK to Tel Aviv (less than daily)
*Delta’s restart of service to Nigeria is subject to foreign government approval.
Delta’s Frankfurt and London flights also double as scheduled cargo service.
TRANS-PACIFIC
Detroit to Seoul-Incheon (daily)
Detroit to Shanghai (daily*)
Seattle to Seoul-Incheon (less than daily)
Seattle to Shanghai (daily*)
Seattle to Tokyo-Haneda (less than daily)
*Delta’s restart of passenger flights to China is subject to government approval. We will also operate cargo-only scheduled service from Shanghai to Atlanta and Los Angeles. Read more on our cargo flights to Asia.
Delta’s second quarter schedule is 85 percent smaller than last year, with reductions of 80 percent in U.S. domestic capacity and 90 percent internationally.
FILE PHOTO: A Malaysia Airlines plane is seen at Kingsford Smith International Airport in Sydney
KUALA LUMPUR (Reuters) – Privately held Golden Skies Ventures (GSV) has made a $2.5 billion offer to fully take over the holding company of ailing state carrier Malaysia Airlines, with financing from a European bank, its executives told Reuters on Monday.
GSV, which was set up by former Malaysia Airlines officials and professionals with aviation experience, made the proposal a month ago, as airlines around the world were hammered by travel restrictions following the coronavirus pandemic.
“We have secured in excess of $2.5 billion from the bank. We will take about three to four months to get the long-term financing,” Chief Executive Shahril Lamin told Reuters in a phone interview.
GSV said it also has a commitment from a Japanese private equity firm to inject immediate funds into the aviation group through an equity deal.
It declined to name the firms involved, adding it was in talks with other foreign banks and private equity firms for further funding.
GSV has submitted its proposal to Morgan Stanley which has been hired by the aviation group’s sole owner, sovereign wealth fund Khazanah Nasional Bhd.
Sources have previously said Japan Airlines Co Ltd, domestic carriers AirAsia Group Bhd and Malindo Air have shown interest in Malaysia Airlines.
GSV said it would assume most of the airline’s debt that is being held by the government in outstanding Islamic bonds.
Khazanah and Morgan Stanley did not immediately respond to emailed requests for comment.
GOLDEN SHARE
The proposal includes keeping the government’s so-called golden share which allows it majority voting rights and maintains Malaysia Airlines’ flag carrier status.
GSV expects it will have ample liquidity to help the airline operate comfortably for up to 18 months.
It intends to reinstate Malaysia Airlines as a premium long-haul airline by expanding its flight network and maximising utilisation of its 81-plane fleet. It also plans to keep other business units such as the budget airline, cargo freighter and maintenance repair and overhaul unit.
“It’s still a viable venture, it has inherent strengths. We are saying we won’t lay off the 13,000 frontline employees and we are not going to asset-strip the airline,” Deputy Chief Executive Ravindran Devagunam said.
The firm aims to achieve positive earnings before interest, taxes, depreciation and amortisation within three years of taking over, and targets 15 billion ringgit ($3.5 billion) in revenue in 2025.
Plans for a listing or possible listing of its units are on the cards in three to five years, they said.
Ravindran said the firm is banking on pent-up travel demand when the coronavirus is contained. “Regardless of how long (the virus) will take this year, we are looking at an uptick in the business from summer 2021.”
($1 = 4.3450 ringgit)
(Reporting by Liz Lee; Editing by David Holmes and Edwina Gibbs)
JetBlue (NASDAQ: JBLU) has issued the following message to its 23,000 crew members.
It has been a very tough few weeks. We are so proud to see once again how the JetBlue culture brings us together during times of crisis. Thank you for continuing to serve our Customers and deliver the JetBlue experience, particularly when your own lives are being disrupted in so many ways.
With safety our #1 value, we continue to take the measures necessary to protect your health. But as it relates to our business, we are not going to sugarcoat it. Demand continues to worsen, and the writing is on the wall that travel will not bounce back quickly.
We’d like to give you some color on what we are seeing. Last year on a typical day in March we took in about $22 million from bookings and ancillary fees. Throughout this March, our sales have fallen sharply and in the last several days we have taken in an average of less than $4 million per day while also issuing over $20 million per day of credits to Customers for canceled bookings. This is a stunning shift, which is being driven by fewer new bookings, much lower fares, and a Customer cancel rate more than 10 times the norm. If you do the math, $4 million per day does not come anywhere close to covering our daily expenses. It is hard to predict how long these conditions will last and how much more challenging the environment may become.
We are not alone. Virtually every major carrier is taking actions that were almost unthinkable a few weeks ago, making huge schedule reductions and parking significant portions of their fleets.
Even though we entered this from a position of strength with a strong balance sheet and cash in the bank, because of the dramatic fall-off in bookings, we need to reduce our spending immediately so that we can continue to fund JetBlue’s operations and ensure your jobs are protected. We have already announced an initial capacity reduction, pay cuts for our officers (VPs and above), voluntary time off programs, re-negotiated Business Partners agreements, and other spending reductions.
We’ve taken swift and decisive actions to protect you, but we must do more and do so quickly to weather this storm.
Reducing our flying to reflect demand We are reducing our capacity in the coming months, with a reduction of at least 40% in April and May. We also expect substantial cuts in June and July, and given the unpredictability of this event, we will ground some of our aircraft. We know this is not an easy move – it will impact hours for many frontline Crewmembers, but it is also essential that we reduce capacity in the face of dramatically falling demand.
We will be notifying Customers of their specific cancellations in a phased approach so that we do not overwhelm Customer Support as they continue to receive exponentially more calls than they ever have before.
Reviewing our fleet plan One of our most substantial capital expenses is the purchase of new airplanes. In collaboration with Airbus, we are looking at our order book for opportunities to slow deliveries and reduce aircraft pre-delivery payments (PDPs). We will also defer the four previously used airplanes that we announced earlier this year.
Cutting our capital and operational spending We will reduce spending wherever we can to preserve our cash, and both of us will be taking a 50% pay reduction during this crisis.
We entered the year with a list of major initiatives to invest in our infrastructure, technology and real estate. As of today, we have paused or stopped more than 75% of these projects and will continue to stand down work wherever we can.
Increasing our cash reserves The dramatic loss of revenue in recent days means we will have to start dipping into our cash savings. Although we came into this with about $1.2 billion, our expenses total millions of dollars each day. The good news is we have secured a new liquidity facility – an extra credit line – which allowed us to borrow $1 billion. This is not free money – it’s a band-aid solution that holds us over and we have to pay it back with interest. Even with these cash reserves we, like the rest of the industry, will need significant government support to help us through these losses.
Calling for government intervention The governmental warnings and actions taken to manage this health crisis have hit both domestic and international travel hard. We have been coordinating with Airlines for America (A4A) and other U.S. airlines to ensure government leaders understand the threat to our global economy if air travel is not supported. When this pandemic passes – and it will – air travel will play a major role in getting life back to normal and supporting economic recovery. We are going to need significant government help to do that. This is not a position we’d like to be in, but government assistance will help us protect our 23,000 Crewmembers who are our most important priority as we navigate these turbulent times.
From the beginning we have faced many challenges and, against all odds, we have thrived through some incredibly difficult events. Now we are faced with what is by far the biggest challenge our company and our industry has ever seen. While we know this is an incredibly difficult time for all of you as you work to juggle your own concerns around coronavirus, we have come through other challenges in our 20 year history and we can – and will – come through this together.
The next few months won’t be easy, but please know that all the steps we’re taking today are focused on protecting the health and safety of our Crewmembers and Customers and ensuring JetBlue remains a great place for you to work well into the future.
Since the outbreak of the Coronavirus COVID-19, our teams have been doing everything possible to guarantee the safety and health of our passengers and cabin crew.
We regularly consult all relevant international authorities to make sure that we follow – and even surpass – their instructions on health precautions related to the effort to prevent the spread of the Coronavirus.
Aircraft cleaning procedures, which were already of the highest standard given our all-business class offer, have been reinforced to guarantee a safe and relaxing experience for our passengers. Our brand-new A321neo also features a state-of-the-art air circulation system that renews cabin air every 3 minutes.
COMMERCIAL POLICY
In light of President Trump’s recent restrictions on travel between Europe and the U.S., effective March 13th at midnight for a period of 30 days, we have been forced to reassess our flight schedule for the upcoming months.
We must suspend all scheduled flights from March 18th to April 12th, 2020,resuming with one daily flight between Paris and New York from April 13th once the restrictions are lifted.
The launch of the seasonal route from New York to Nice is pushed back to June 1st, 2020.
In the unlikely event that your flight has been cancelled by La Compagnie in light of the Covid-19 situation, you will be notified directly via the contact details provided in your booking and will be offered solutions to modify, postpone or cancel your flights.
Any passengers with a flight scheduled between now and May 31st, 2020 who would like to postpone their departure may do so, regardless of fare conditions and at no charge, or receive a non-refundable but transferrable voucher (valid for 12 months).
Virgin Australia’s share price dipped below 10 cents on Monday – days after credit rating agency Standard & Poor’s downgraded its outlook to negative.
The drop represents an enormous fall from a high of $2.19 in February 2007. Virgin played down the developments, claiming any speculation of the future of the business was “untrue and misleading”.
Last week, Australian Aviation reported that the wider group announced a $97 million half-year loss and its intention to cut its Tigerair fleet.
