Tag: members (Page 7 of 7)

United Airlines Announces MileagePlus Miles Never Expire

August 28, 2019 / WIL BALDWIN

CHICAGO, Aug. 28, 2019 /PRNewswire/ — United Airlines announced that effective immediately, MileagePlus award miles never expire, giving members a lifetime to use miles on flights, experiences, hotels and more.

“We want to demonstrate to our members that we are committing to them for the long-haul and giving customers a lifetime to use miles is an exceptionally meaningful benefit,” said Luc Bondar, vice president of loyalty and president of MileagePlus at United. “Our MileagePlus program provides customers more ways to earn and use miles than any other U.S. airline. More customers used miles to book award trips in 2018 than in any year before, and we expect with today’s announcement that even more will use miles to travel the world in the years to come.”

United continues to enhance its award-winning MileagePlus program, making it more beneficial for customers. Highlights include:

Recently announced partnership with CLEAR that includes free or discounted CLEAR membership pricing for U.S.-based MileagePlus members.
Award travel to more destinations than any other U.S. airline with service to more than 1,300 destinations through United and Star Alliance partners, and ability to book award travel on United and all Star Alliance partners through the United mobile app.
Most low-priced economy award availability of any global U.S. airline.
Everyday opportunities to use miles starting as low as 1,000 miles for eGift cards when purchasing through MileagePlusX.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to today’s announcement, United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items, announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

British Airways Pilots to Strike for 3 Days in September

August 24, 2019 / WIL BALDWIN

LONDON, Aug 23 (Reuters) – British Airways pilots are to go on strike for three days in September, their union said on Friday, in a dispute over pay that could disrupt the peak summer holiday season.

Last month, the pilots overwhelmingly voted for industrial action and the airline, which is part of IAG, failed in a court bid to stop them.

“The British Airline Pilots Association (BALPA) has today given notice to British Airways that it will call on its members to strike on 9th, 10th and 27th September 2019,” the union said in a statement.

“It is clear, following discussions with members over the last few days, that BA’s most recent offer will not gain the support of anywhere near a majority of its pilots.”

British Airways said the strike action was unjustifiable as their pay offer was fair and that the strikes would destroy the travel plans of tens of thousands of customers.

“We are now making changes to our schedule. We will do everything we can to get as many people away on their journeys as possible,” the airline said in a statement.

“However, it is likely that many of our customers will not be able to travel and we will be offering refunds and re-bookings for passengers booked on cancelled flights.”

The airline said it was exploring options to supplement its fleet with aircraft and crew from other airlines, known as wet-leasing, and working with partner airlines to schedule larger aircraft to take more customers.

(Reporting by Alistair Smout; editing by Stephen Addison)

Southwest Ends Mechanics Dispute as American’s Heats Up

May 21, 2019 / WIL BALDWIN

CHICAGO, May 21 (Reuters) – Southwest Airlines Co’s mechanics union said on Tuesday its members had overwhelmingly voted to ratify a tentative contract agreement with the airline, ending seven years of labor negotiations fraught with legal disputes and flight disruptions.

The agreement came a day after rival U.S. carrier American Airlines Group Inc said it was filing a lawsuit against its own mechanics alleging an illegal slowdown aimed at disrupting operations to improve their position in labor talks, which began in 2015.

Analysts have highlighted labor issues as a main concern for airlines this year.

Mechanics at both American and Southwest have complained that the airlines are moving to outsource maintenance work that has traditionally been done in-house.

In a statement on its website, the Aircraft Mechanics Fraternal Association, which represents around 2,500 Southwest mechanics, said about 95 percent of its members had voted to accept the labor agreement.

Separately on Tuesday, American Airlines’ mechanics association said it was “ready and willing” to negotiate a fair contract.

“We would much prefer to be at the negotiating table than in a legal battle brought on by American,” the TWU-IAM Association said in a statement.

(Reporting by Tracy Rucinski Editing by Susan Thomas and Bill Berkrot)

American Airlines Eliminates Some Oversized Bag Fees

May 21, 2019 / WIL BALDWIN

FORT WORTH, Texas — As the busy summer travel period quickly approaches, American Airlines has announced changes to its policies regarding oversize sports and music equipment. American is eliminating oversize bag fees for common sports and music equipment, effective for travel on or after May 21. The updated policies, which will be music to the ears of musicians who fly on American, will also ensure that customers can more easily pursue active and healthy lifestyles wherever their travels may take them, without having to pay additional oversize bag fees.

Customers can check common oversize sports and music equipment as standard baggage, up to the maximum allowed dimensions and within the weight requirements. Refer to the full policy for additional information.

What you should know

• Based on feedback from our customers and American team members, American is eliminating the charge for common oversize sports and music equipment — up to the maximum size we accept for these items. The change is effective for travel on or after May 21.
• American will accept these oversize items as a standard checked bag without an additional oversize charge.
• The checked oversize bag counts toward a customer’s normal baggage allowance. For example, customers traveling within the United States, who used to pay $150 to check one oversize item such as a surfboard, will now pay $30 — the cost of a standard first bag — if the weight is less than 50 lbs. Customers traveling with skis or a snowboard will now be able to check in an equipment bag with the skis or snowboard as one bag (up to 50 lbs./62 in.).
• Due to special handling requirements, oversize items such as antlers, hang gliders, scuba tanks and kite/windsurfing items will continue to incur a flat $150 fee.
• Additional allowances/restrictions may apply based on destination, class of service, elite status, active U.S. military members or AAdvantage® cardmembers (on domestic American-operated itineraries). For more information, visit aa.com/checkedbags.

About American Airlines Group

American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. American is a founding member of the oneworld® alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. In 2015, its stock joined the S&P 500 index.

American Airlines and China Southern Launch Frequent Flyer Partnership

March 21, 2019 / WIL BALDWIN

Despite repeated claims from all sides that China Southern has no interest in joining the Oneworld alliance, American Airlines and Asia’s largest carrier are moving forward with a frequent flyer partnership. The new arrangement announced Wednesday will allow American’s AAdvantage and China Southern’s Sky Pearl Club members the ability to earn and redeem miles on each other’s flights.

Mileage earning for passengers will go into effect March 21, and online availability is planned for later this year. In the meantime, phone reservations agents at American are already reporting the ability to book China Southern flights through Sabre, its booking system. An earn chart, which shows how China Southern fares will earn miles in American’s loyalty program, has also been posted to American’s site.

American and China Southern’s partnership comes at a time in which Oneworld has been cool on formally pulling the Asian carrier fully into the alliance — though it’s not clear which side the hesitation is coming from. At Oneworld’s 20th anniversary in February, Ron Gurney, CEO of Oneworld shared that the alliance had “no plans” to add the carrier in full. Instead, he suggested that China Southern might join Oneworld as a Connect partner, a new type of “alliance light” that allows passengers to connect onto partners and still earn benefits.

The relationship announced between American and China Southern on Wednesday is more thorough than that. In addition to the ability to earn and spend miles reciprocally, loyalty members can book flights directly through the other carrier’s website and still reap benefits. In other words, the relationship is almost like having an alliance partner without having China Southern in the alliance.

To be clear, many expected some sort of deeper relationship to bear fruit after American bought a stake in China Southern in 2017. Only a year after that investment, China Southern bowed out of the Skyteam alliance, leading many to speculate that it planned to join Oneworld. Ever since Gurney’s comments and the big push around Oneworld Connect, however, that enthusiasm seems to have faded.

That doesn’t mean that China Southern may not eventually end up joining Oneworld. Both airlines and alliances have famously been coy about when new members are coming onboard and China Southern will need to tread lightly in the back yard of Cathay Pacific, another major Oneworld carrier based out of Hong Kong. At the very least, AAdvantage members anxious to fly deeper into China will now get minimal frequent flyer benefits. Other Oneworld passengers will have to wait.

Story by Grant Martin

Avianca Seeks To Cut Airbus Order In Half

December 11, 2018 / WIL BALDWIN

BOGOTA (Reuters) – Airline Avianca Holdings SA (AVT_p.CN) will begin negotiations with Airbus (AIR.PA) to reduce the 100 planes it had agreed to purchase in a 2015 deal to as few as 50, the chief executive of the Latin American company said.

Avianca was also seeking a strategic alliance with German airline Lufthansa (LHAG.DE), CEO Hernan Rincon said late on Sunday, part of its bid to expand in Europe.

Avianca representatives will travel to France in the coming days for re-negotiations with Airbus, Rincon said. Avianca had agreed to buy 100 A320neo planes to modernize its fleet.

“Of those 100, we’ll probably receive between 50 and 80 planes,” he said. “We don’t have any doubt that we will keep growing, what has changed is the rhythm of the growth.”

Technological advancement is part of the reason for the airline wanting to reduce its purchases, Rincon added.

“The rhythm of technology is changing, it will take a while to get all of the order and we don’t want to have a commitment to planes with today’s technology which will be received by us in 10 or 15 years,” he said.

A reduction in the original order, which was set to cost $10 billion, will also give Avianca some financial breathing room, Rincon added.

At the end of last month Avianca, United Continental Holdings Inc (UAL.O) and Copa Airlines of Panama said they had finalized a three-way joint venture that will allow them to plan routes and fares together and share revenues on those routes.

United, Avianca and Copa are already codeshare partners and Star Alliance members.

“We’ve started conversations with Lufthansa, but its very embryonic,” said Rincon. “We hope to reach an agreement to benefit our passengers in Europe, which is a relevant and growing market.”

The deal with Lufthansa would be similar to the one just agreed with United and Copa, Rincon added.

Under the United and Copa agreement, United said it would provide a $456 million term loan to cash-strapped Avianca’s top shareholder, Synergy Group Corp. Loss-making Avianca has a roughly $4 billion debt pile, of which 40 percent is due within the next two years, according to recent financial statements.

That deal still has to be approved by regulators.

Avianca will also start operating a regional subsidiary in Colombia in 2019, meant to serve medium and small-sized cities with 12 ATR 42 planes. The planes are already part of Avianca’s fleet, Rincon said.

(Reporting by Luis Jaime Acosta; Writing by Julia Symmes Cobb; Editing by Helen Murphy and Marguerita Choy)