Tag: experience (Page 8 of 12)

Delta Offers Seattle Customers More Options This Summer

March 2, 2020 / WIL BALDWIN

New service to Dallas/Fort Worth and Columbus, Ohio, on fuel-efficient Airbus A220s.
Expanded service to 12 U.S. cities.
Delta will operate daily service to London-Heathrow, Europe’s top international market, in 2021.
70% of flights on larger, mainline aircraft, enhancing customer comfort and experience with seat-back entertainment and WiFi.
Upgraded, next-generation aircraft in top business and leisure markets.

Delta is committed to offering Seattle customers more options for summer travel than ever before with the launch of new, three-times daily service to Dallas/Fort Worth, new nonstop service to Columbus, Ohio, and expanded service to 12 popular destinations: Anchorage; Atlanta; Austin; Boise, Idaho; Boston; Bozeman, Mont.; Kansas City; Las Vegas; Orlando; Spokane, Wash.; Tampa; and Washington-Dulles.

These additions mean Delta will offer 190 daily departures to 56 destinations this summer from Seattle-Tacoma International Airport. Dallas/Fort Worth marks Delta’s second Texas destination from Sea-Tac, building on the Austin service launched in 2017.

As Seattle’s global carrier, Delta plans to launch nonstop service to London-Heathrow in 2021. The route expands the airline’s lead of offering the most global destinations from Seattle than any other airline, with London joining Delta’s existing nine international markets. The service also complements partner Virgin Atlantic’s twice-daily service and offers customers the choice of three daily flights.

“Our customers’ demand for new destinations, award-winning service, commitment to seat-back entertainment and superior reliability are what drives Delta’s continued growth in Seattle,” said Tony Gonchar, Delta’s Vice President — Seattle. “With our extensive partner service from Seattle on Virgin Atlantic, Air France, Korean Air and Aeromexico, customers can expect a seamless journey across the globe.”

New summer destinations and expanded service for Seattleites

Delta’s overall domestic summer service from Seattle includes top leisure and business destinations.

Starting June 8, Delta will launch:

Three daily flights to Dallas/Fort Worth
New daily flight to Columbus, Ohio
A second flight to Austin
A second flight to Orlando

These flights to Dallas, Columbus and Austin will operate on Airbus A220 aircraft; the Orlando service will operate on a Boeing 737-900. The schedules will operate as follows:

Flight	Departs	Arrives
Dallas/Fort Worth-Seattle (new service)	7:15 a.m.	9:30 a.m.
Dallas/Fort Worth-Seattle (new service)	2 p.m.	4:15 p.m.
Dallas/Fort Worth-Seattle (new service)	5:30 p.m.	7:45 p.m.
Seattle-Dallas/Fort Worth (new service)	7:30 a.m.	1:30 p.m.
Seattle-Dallas/Fort Worth (new service)	10:45 a.m.	4:45 p.m.
Seattle-Dallas/Fort Worth (new service)	5:30 p.m.	11:30 p.m.

Columbus-Seattle (new service)	7:15 a.m.	9:25 a.m.
Seattle-Columbus (new service)	10:30 p.m.	6 a.m.

Austin-Seattle (existing flight)	6:30 a.m.	8:57 a.m.
Austin-Seattle (added frequency)	3:20 p.m.	5:45 p.m.
Seattle-Austin (added frequency)	8:30 a.m.	2:40 p.m.
Seattle-Austin (existing flight)	6:20 p.m.	0:24 a.m.

Orlando-Seattle (existing flight)	7 a.m.	10:27 a.m.
Orlando-Seattle (added frequency)	7 p.m.	10:10 p.m.
Seattle-Orlando (existing flight)	9:30 a.m.	5:49 p.m.
Seattle-Orlando (added frequency)	10:30 p.m.	6:55 a.m.

These new offerings join more service expansions previously announced, including:

Tampa service beginning in March
A fourth daily flight to Boston
A second flight to Kansas City and Washington, D.C. (IAD) beginning this summer
Twice daily flights to Bozeman, Mont.
More flights and seats to Anchorage, Atlanta, Boise, Las Vegas, and Spokane, Wash., including a convenient evening service for Atlanta business travelers

Amtrak Names William Flynn as CEO and President

March 2, 2020 / WIL BALDWIN

WASHINGTON – Amtrak announced that it has named William J. Flynn as its next Chief Executive Officer and President. Flynn, a seasoned business leader with four decades of transportation and logistics experience, will begin his role on April 15, 2020. Flynn succeeds Richard Anderson, who joined Amtrak as CEO in July 2017. Anderson, who fulfills his three-year commitment to the company this year, will remain with Amtrak through the end of the year as a senior advisor to Flynn.

Flynn, 66, has been a successful leader across multiple modes of transportation, including rail, maritime and aviation. Most recently, he served 13 years with Atlas Air Worldwide Holdings, Inc., which serves the global air freight, military charter and passenger charter markets, as President and CEO and Board Chairman. He also held senior roles with CSX Transportation, Sea-Land Services, Inc., and GeoLogistics Corp.

“Bill is the right executive to lead us into the future,” said Amtrak Board Chairman Tony Coscia. “We’ve never been stronger as a company than we are today. We are modernizing the customer experience and delivering our service to more people. Bill has a consistent track record of growing and improving complex transportation businesses. We are confident he will build upon the strong foundation of record-setting growth and improvement set by the Board, Richard and the entire Amtrak team.”

In fiscal year 2019, Amtrak set new records in ridership, revenue and earnings. In 2020, Amtrak is on pace to achieve operational breakeven for the first time in the company’s 49-year history. Additionally, Amtrak is investing billions in capital assets and is undertaking the largest fleet renewal in company history, with new high-speed Acela trains entering service on the Northeast Corridor next year.

“Amtrak’s future is incredibly bright and I’m excited to join the team,” said Flynn. “Amtrak service is vital to millions of Americans across the nation and by improving the customer experience, driving safety, and strengthening our partnership with states and other stakeholders, we can do much more for the American people. Tony, Richard and Amtrak’s dedicated employees have done an amazing job modernizing the company for the 21^st Century. It’s a privilege to join them in continuing this work and advancing something as important as Amtrak’s mission.”

“I congratulate the Board on selecting Bill to lead Amtrak into its 50th year and beyond,” said Anderson. “Bill brings deep expertise across all aspects of transportation and a true passion for the customer. As the company refleets our equipment, expands our services and advances key infrastructure projects like the Gateway Program, it will require the steady leadership and relentless drive for improvement that I know Bill can provide.”

SpaceX Launches its Fifth Starlink Mission From Cape Canaveral

February 17, 2020 / WIL BALDWIN

MISSION OVERVIEW

SpaceX successfully targeted Monday, February 17 at 10:05 a.m. EST, or 15:05 UTC, for its fifth launch of Starlink satellites from Space Launch Complex 40 (SLC-40) at Cape Canaveral Air Force Station, Florida. A backup launch opportunity was available for Tuesday, February 18 at 9:42 a.m. EST, or 14:42 UTC.

Falcon 9’s first stage previously launched the CRS-17 mission in May 2019, the CRS-18 mission in July 2019, and the JCSAT-18/Kacific1 mission in December 2019. Following stage separation, SpaceX will land Falcon 9’s first stage on the “Of Course I Still Love You” droneship, which will be stationed in the Atlantic Ocean. Approximately 45 minutes after liftoff, SpaceX’s two fairing recoveryvessels, “Ms. Tree” and “Ms. Chief,” will attempt to recover the two fairing halves.

The Starlink satellites will deploy in an elliptical orbit approximately 15 minutes after liftoff. Prior to orbit raise, SpaceX engineers will conduct data reviews to ensure all Starlink satellites are operating as intended. Once the checkouts are complete, the satellites will then use their onboard ion thrusters to move into their intended orbits and operational altitude of 550 km.

PAYLOAD DESCRIPTION

SpaceX is leveraging its experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system. With performance that far surpasses that of traditional satellite internet and a global network unbounded by ground infrastructure limitations, Starlink will deliver high speed broadband internet to locations where access has been unreliable, expensive, or completely unavailable.

Each Starlink satellite weights approximately 260 kg and features a compact, flat-panel design that minimizes volume, allowing for a dense launch stack to take full advantage of Falcon 9’s launch capabilities. With four powerful phased array and two parabolic antennas on each satellite, an enormous amount of throughput can be placed and redirected in a short time, for an order of magnitude lower cost than traditional satellite-based internet.

Starlink satellites are on the leading edge of on-orbit debris mitigation, meeting or exceeding all regulatory and industry standards. At end of their life cycle, the satellites will utilize their on-board propulsion system to deorbit over the course of a few months. In the unlikely event their propulsion system becomes inoperable, the satellites will burn up in Earth’s atmosphere within 1-5 years, significantly less than the hundreds or thousands of years required at higher altitudes. Further, Starlink components are designed for full demisability.

Starlink is targeting service in the Northern U.S. and Canada in 2020, rapidly expanding to near global coverage of the populated world by 2021. Additional information on the system can be found at starlink.com.

Amtrak Offers Additional Service in Mystic, CT and Westerly, RI with New, Modified Schedules

February 12, 2020 / WIL BALDWIN

Provides more efficient service to improve the travel experience and benefit customers throughout New England and the greater Northeast

NEW YORK – Amtrak continues to prioritize upgrading the customer experience as travelers along the Northeast Corridor (NEC) will now benefit from increased weekday service on Northeast Regional trains at popular stations in Mystic, CT and Westerly, RI to receive more access to the region’s major markets. The new schedule, which largely alternates trains at these stations to provide more meaningful service, will go into effect beginning Monday, March 16.

“By providing additional service for Mystic and Westerly, travelers and residents will reap the benefits of a more efficient travel experience,” said Amtrak President and CEO Richard Anderson. “The benefits will also expand beyond these two stations as it allows Amtrak to better serve populations and cities along the NEC by offering additional access to and from urban areas in Boston, New York, and Virginia.”

In addition to the customer benefits and improvements to quality of travel via the expanded service, Amtrak also remains committed to continuous improvement and innovation throughout the entirety of its rail network, on its trains and at its stations. Amtrak recently announced the expansion of its popular assigned seating offering in Business Class for Northeast Regional trains, which provides a more seamless onboarding process and the option for customers to select their preferred seat.Northeast Regional trains, as part ofAmtrak’s NEC fleet, are also the country’s only all-electric intercity trains, providing a more environmentally friendly way to travel as part of Amtrak’s goal to reduce its carbon footprint.

Weekday Southbound trains will now stop at Westerly and Mystic at the following times (new service highlighted in blue):

Weekday Northbound trains will now stop at Westerly and Mystic at the following times:

There are no changes to weekend trains at this time; Schedules are subject to change. Tickets are now on sale on Amtrak.com, the Amtrak app, via our ticket agents or by calling 1-800-USA RAIL.

New US Airline to make Flying a Breeze

February 10, 2020 / WIL BALDWIN

Written by Chris Frame

Travellers in the US are set to enjoy more choice in the air, with the formal launch of Breeze Airways announced last week.

Previously known by the code name “Moxy”, the new airline is the brainchild of experienced airline executive David Neeleman, who is renowned for having established four successful airlines during his career.

With the experience of establishing the likes of Morris Air, WestJet, Jet Blue and Azul, each of Neeleman’s new entrants are notable for introducing a variety of innovations to the market.

Today considered commonplace; leading customer experience improvements include e-ticketed bookings, inflight TV streaming and the opening up of routes to city pairs previously not served by existing carriers.

Click the link below for the full story!

https://australianaviation.com.au/2020/02/new-us-airline-to-make-flying-a-breeze/

Alstom Delivers its First Series Electric Bus to Strasbourg

January 31, 2020 / WIL BALDWIN

Alstom is delivering the very first 100% electric Aptis bus to Strasbourg transport operator Compagnie des Transports Strasbourgeois (CTS). This constitutes a major new step for Alstom, which aims to be the most innovative world actor for sustainable, smart mobility. Following the groundbreaking delivery, CTS will train 150 drivers in the operation of the new vehicles. During this initial training phase, the bus will run on the streets of Strasbourg with the livery that the Aptis fleet will adopt when in high-level service on the H line. With a length of 12 metres and equipped with 3 doors, Aptis buses were designed at the Hangenbieten Eurométropolis. They are the first electric buses to join CTS’s fleet of vehicles.

Thanks to its innovative design, Aptis offers an unparalleled passenger experience. Its berthing system for perfect alignment with the pavement, its low, completely flat floor and wide double doors allow easy movement and convenient boarding for people with reduced mobility and prams. Equipped with large bay windows along its entire length, Aptis offers 25% more glass surface area than a standard bus and a rear seating area with panoramic views of the city.

The vehicles requested by the city of Strasbourg are designed for slow charging at night at the depot. Aptis is also available for occasional recharging at the end of each line, using either ground-based charging solutions (SRS) or pantograph charging. Aptis was designed to have an optimised total cost. This is possible thanks to reduced maintenance and operating costs and a longer service life than that of standard buses. The aim for local authorities, therefore, is to have a total cost equivalent to that of existing standard diesel buses.

Aptis was also chosen by RATP and Île-de-France Mobilités, and by the areas of Greater Grenoble, Greater La Rochelle, and Greater Toulon, where commercial operations are due this year. As of September 2018, Aptis is also referenced by the CATP for public purchasing by local authorities. This referencing allows member authorities to order Aptis vehicles directly and simply from the CATP without having to embark on long and costly procedures.

Aptis also received the Origine France Garantie in January 2019. The certificate guarantees that at least 50% of Aptis’s value is French.

Design, production and testing will be carried out at Aptis Alstom’s site of Hangenbieten, in Alsace. Six other Alstom sites in France are involved in the design and manufacture of Aptis: Reichshoffen for the flanks, Saint-Ouen for the system integration, Tarbes for the traction, Ornans for the motors and Villeurbanne for the electronic components of the traction chain. Finally, Alstom’s site in Vitrolles is developing one of the charging solutions (SRS).

Delta Launches Innovative Solution for Pet Travel

January 27, 2020 / WIL BALDWIN

Delta is ushering in a new best-in-class travel experience for pets and their owners with the exclusive launch of CarePod. The introduction of this state-of-the-art pet travel carrier, which provides many industry-leading features including real-time updates throughout the journey, heralds a new standard of first-class safety and care for pet air travel.

After five years of research, development and testing, on top of a successful two-month trial, CarePod will be exclusively offered at eight U.S. locations: Atlanta, Boston, Los Angeles, Minneapolis, New York (JFK and LaGuardia), San Francisco and West Palm Beach. There will then be a phased approach to roll out the CarePod pet travel carrier across Delta’s U.S. network.

“Continuous innovation is in Delta’s DNA and the launch of the CarePod pet travel carrier, an industry first, is an example of us seeking out innovative partnerships and looking at ways to improve the customer experience throughout all parts of their journey,” said Shawn Cole, Vice President — Delta Cargo. “As the only airline to offer this premium pet travel solution, it represents a significant improvement for the millions of people who want to travel with their four-legged family members.”

The CarePod pet travel carrier has several innovative safety features that make it the ultimate air travel experience for pets:

Stronger, industrial strength walls that are insulated to protect your pet against potential temperature fluctuations when moving between different climates and travel conditions.
Multi-layered windows and doors with specially angled blinds to help create a calming environment for pets by blocking out visual stress from unfamiliar environments.
The world’s first built-in hydration system for pet travel carriers, holding up to a liter of water that will auto replenish the spill-proof water bowl to ensure pets always have easy access to fresh water.
A powerful, enterprise level GPS tracking and monitoring system that connects your pet’s journey directly to the specialized Delta Cargo Control Center. The Center is managed 24/7/365 by trained experts who supervise and digitally monitor every CarePod pet journey from beginning to end, with the expertise and authority to send out the right staff on the ground to check on the pet if needed.
Seamless connectivity that enables you to use your mobile phone to view your pet’s key travel updates throughout their entire journey via deltacargo.com
CarePod pet travel carriers are made to the highest quality and standard, with human grade materials that are non-toxic, UV and antibacterial treated for longer lasting strength and protection.

The CarePod pet travel carrier is a next generation, IATA compliant pet travel carrier, which can accommodate dogs and cats permitted in a 300 series crate, or smaller, and can be booked between three and thirteen days prior to departure. The CarePod can be booked by visiting deltacargo.com or by calling Delta’s Cargo Customer Service Center at 1-800-352-2746.

“We’re thrilled that pet owners can now vacation and fly their pets with Delta’s best-in-class CarePod solution, having the peace of mind that their pets are protected in smart pet travel carriers, that are also digitally supervised by the Delta Cargo Control Center throughout the entire journey,” says Jenny Pan, founder and CEO of CarePod. “With the Delta partnership, we aim to raise the benchmark for pet air travel to allow families and pets to stay connected and travel safely together.”

Delta’s team of specialists and staff veterinarian constantly review processes and policies to identify areas of improvement to ensure the safety and health of pets. The airline has specially trained ground handlers who take care of pets at every step of their journey. Delta also has temperature-controlled holding areas and vehicles in numerous locations and overnight kenneling services. The Cargo Control Center in Atlanta also gives the airline 24/7/365 visibility into all shipments, including pets.

Delta Cargo started working with CarePod in 2018 and the relationship is the latest example of seeking out innovative partnerships to streamline and improve the customer experience. Delta is focused on tech-driven solutions to support the airline’s vision of the future, looking at the challenges throughout the customer journey and coming up with innovative solutions to transform travel to be less stressful and more enjoyable.

For further information on how to book the ultimate air travel experience for pets visit deltacargo.com.

EmbraerX and Elroy Air Sign Agreement to Collaborate on Unmanned Air Cargo

January 8, 2020 / WIL BALDWIN

EmbraerX, Embraer’s disruptive business subsidiary, announces its expansion into the commercial air cargo market, via a collaboration agreement with Elroy Air, at CES 2020. This collaboration will allow the companies to accelerate the unmanned air cargo market worldwide, leveraging Embraer’s 50 years of industry experience with Elroy Air’s bold new developments in autonomous aircraft systems.

“In order to stay the course of creating solutions that benefit humanity at large, we believe the cargo market is prime for an autonomous aircraft,” said Antonio Campello, President & CEO, EmbraerX. “Booming eCommerce is forcing the cargo market to grow and seek new solutions, creating a distinct need for more flexibility. Our holistic approach to accelerating this market will include working with Elroy Air and its Chaparral system, capable of delivering cargo (250-500 lbs) over distances up to 300 miles, as well as our work in associated services and air traffic management solutions.”

“Elroy Air aims to open a new chapter for the logistics market with point-to-point autonomous aerial cargo systems” said Dave Merrill, CEO of Elroy Air. “Elroy Air’s Vertical Takeoff and Landing (VTOL) cargo delivery aircraft, the Chaparral, will operate without airports or charging stations, and is optimized for freight with automated cargo loading and unloading. Our collaboration with EmbraerX will accelerate our path to deployment in commercial freight markets.”

This collaboration is part of EmbraerX’s multi-project approach to further develop the air mobility ecosystem and create the conditions for people and goods to move from A to B in a seamless and affordable way. Beyond cargo, EmbraerX is engaged in several projects, including the development of an Urban Air Mobility focused eVTOL, a tailored Urban Air Traffic Management (UATM) system and a fleet-agnostic business platform, designated Beacon, to streamline services.

Bombardier Joint Venture Wins Contract to Build 160 New Chinese Standard High-Speed Train Cars

January 4, 2020 / WIL BALDWIN

With around 4,500 train cars already delivered, Bombardier’s Chinese joint venture is the only Sino-foreign entity to win a new Chinese standard high-speed train bid
New Chinese standard high-speed train cars to enhance passenger experience and contribute to the expansion of the world’s longest high-speed rail network

Global mobility solution provider Bombardier Transportation announced today that its Chinese joint venture, Bombardier Sifang (Qingdao) Transportation Ltd. (BST), has been awarded a contract from China State Railway Group Co., Ltd. (CHINA RAILWAY) to supply 160 CR400AF cars, a new Chinese standard high-speed train car for China’s evolving high-speed rail network. The 160 cars will be configured into ten 16-car trainsets with an operating speed of 350 km/h. The total contract is valued at approximately 2.97 billion CNY ($427 million US, 380 million euro). Bombardier Transportation owns 50 per cent of the shares in BST, which is consolidated by Bombardier Transportation’s partner CRRC Sifang Rolling Stock Co., Ltd.

Jianwei Zhang, President, Bombardier Transportation China, said, “We are very proud to have been chosen to supply the new generation of CR400AF cars, a high-speed railway car, through our BST joint venture. China’s high-speed rail industry has become one of the nation’s economic pillar industries and the high-speed network has brought greater mobility and prosperity to the public. Bombardier is proud of its contributions to China’s rail industry and looks forward to delivering more of the high-quality products that are helping China meet its ambitious long-term mobility goals.”

In 2018, BST won two contracts to build a total of 288 CR400AF cars and every car was delivered on-time and on quality. This latest contract is BST’s third and reflects the trust that CHINA RAILWAY has in BST’s efficiency, reliability and competitive edge. All 160 cars will be delivered by mid-2020.

Bombardier Transportation in China is the full solution provider across the entire value chain. From vehicles and propulsion to services and design, Bombardier Transportation in China has seven joint ventures, six wholly foreign-owned enterprises, and more than 8,000 employees. Together, the joint ventures have delivered 4,500 railway passenger cars, 580 electric locomotives and over 2,500 metro cars, Monorail, APM, and trams to China’s growing rail transit markets. It is a major signalling supplier to the Chinese high-speed network and through its joint ventures, propulsion equipment and signalling systems are utilized in a total of 30 Chinese cities.

Newsweek Names American Airlines One of America’s Most Responsible Companies

December 14, 2019 / WIL BALDWIN

FORT WORTH, Texas — American Airlines was named to Newsweek’s 2020 list of America’s Most Responsible Companies, appearing among the top 100 companies in the publication’s inaugural ranking. American ranked highest among U.S. airlines included on the list.

“We believe our company’s focus is in the right place when we’re doing more than moving people from destination to destination — we’re taking great care of those people on their journeys, and we’re conducting our business in a responsible and sustainable way,” said Steve Johnson, Executive Vice President of Corporate Affairs for American. “Our team members work hard every day to put that purpose into practice as they interact with their colleagues, our customers and the communities we serve, and we know our company is stronger for it. We’re proud to see their efforts recognized through our inclusion on this list.”

American’s approach to corporate responsibility is guided by three strategic objectives: to make culture a competitive advantage, to create a world-class customer experience and to build the airline to thrive forever. The company’s commitment to corporate responsibility is detailed in its latest Corporate Responsibility Report.

Newsweek’s list was developed from an analysis of publicly available key performance indicators in the areas of environmental, social and corporate governance, in addition to an independent survey.

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