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Tag: experience (Page 9 of 12)

Hyatt and Small Luxury Hotels of the World™ Expand Relationship

December 10, 2019 /

Continued growth gives members more rewarding opportunities to experience luxurious destinations around the globe

Hyatt and Small Luxury Hotels of the World™ (SLH) today announced the ongoing expansion of their existing loyalty alliance, celebrating a milestone of over 300 participating SLH hotels around the world for World of Hyatt members to earn and redeem points and enjoy on-property benefits. Since launching in November 2018, this alliance has grown by 500 percent with the number of participating SLH properties in the World of Hyatt program for members to enjoy, and will continue to expand throughout 2020.

“Since launching this alliance, many members have shared their positive experiences when staying at participating SLH properties around the globe and enjoying valuable World of Hyatt loyalty benefits,” said Amy Weinberg, senior vice president, World of Hyatt. “This strategic alliance has grown at rapid pace and is a direct reflection of our commitment to caring for our members in more ways and places beyond our hotels. We remain focused on delivering unique experiences and exclusive benefits for members in order to enhance how they live and travel, and are thrilled that this alliance helps us meet our members in more locations globally.”

World of Hyatt members now have access to more than 300 of SLH’s luxury boutique hotels that offer new locations across growth markets for Hyatt, including:

  • Le Refuge de la Traye, a mountain retreat in the French Alps with newly renovated eco-luxury chalets set between lake and mountain in Les 3 Vallées ski region
  • Arima Hotel, a boutique hideaway in the Basque region of San Sebastián, Spain with leading authority in eco-friendly lodging that offers majestic views of the Miramón forest
  • Vista Palazzo Lago di Como, a 19th century Venetian-style Palazzo offering 18 palatial rooms and suites, known for its glamour and panoramic views of world-famous Lake Como
  • Ksar Char-Bagh in Morocco, a stunning Moorish palace in a Marrakech palm grove oozing opulence and tranquility with its Persian-style gardens and plunge pools
  • French CoCo, an all-suite Caribbean escape set on the beautiful island of Tartane, Martinique
  • The Reef by CuisinArt, a luxury beach resort in Anguilla nestled on the southerly shores of Merrywing Bay overlooking the beautiful coastline

“Our purpose at SLH is to perfectly match the world’s independent travelers with the most individual, intimate and intense hotel and travel experiences around the world,” said Jean-François Ferret, Chief Executive Officer, Small Luxury Hotels of the World™. “This strategic alliance has allowed us to significantly expand our brand awareness by sharing our distinct properties with more than 16 million World of Hyatt members. Our independently-owned hotels participating in this program have seen immediate results and the benefits of sharing their vision with World of Hyatt members.”

Since launching, the World of Hyatt and SLH alliance has added 27 new countries where World of Hyatt members can earn and redeem points, including places like Sweden, Laos, Turks & Caicos, Portugal, Kenya, Iceland, Belize, New Zealand, Belgium, Anguilla and many more. Additionally, hotels that are part of this exclusive relationship have seen a significant uptick in bookings, including Enso Ango Fuya II, The Sukhothai Shanghai, Hotel Eclat Taipei, Claris Hotel & Spa, and Hotel Éclat Beijing. World of Hyatt members of all tiers can take advantage of the following loyalty benefits when booking a participating SLH hotel through a Hyatt channel:

Earning and Redemption

  • World of Hyatt members earn five Base Points per $1 USD spent on eligible room revenue
  • World of Hyatt members will receive their standard tier Bonus Points on eligible room revenue spend (10 percent Discoverist, 20 percent Explorist, 30 percent Globalist)
  • Qualifying nights at SLH hotels will count toward earning World of Hyatt elite-tier status
  • World of Hyatt members can redeem points to use for free night awards on SLH hotel reservations; each SLH property has been categorized into Hyatt’s existing hotel award chart.
  • All World of Hyatt Credit Cardmembers will earn an additional four Bonus Points, for a total of nine World of Hyatt points, per $1 spent at participating SLH properties. Hyatt Credit Cardmembers will earn an additional three Bonus Points (U.S. only).

Member Benefits

Participating SLH properties will provide the following on-property benefits to all World of Hyatt members who book through Hyatt, regardless of status:

  • Complimentary Wi-Fi
  • Daily complimentary continental breakfast for two guests
  • Room upgrade (one category at check-in if available)
  • Early check-in (noon, based upon availability at check-in)
  • Late check-out (2:00pm, based upon availability at check-in)

SLH 3K Stay Promotion

To further celebrate the continued expansion of this relationship, World of Hyatt members can earn 3,000 Bonus Points for every eligible paid stay at participating SLH properties. To participate, travelers must:

  • Be a World of Hyatt member (enroll here – membership is complimentary)
  • Register for the promotion from December 10, 2019 through January 31, 2020 by visiting the promotion landing page on hyatt.com or through the Hyatt Global Contact Center in order to earn Bonus Points
  • Complete an eligible paid stay at any participating SLH hotel between December 10, 2019 and March 2, 2020.

For more information about World of Hyatt and SLH, please visit hyatt.com/SLH.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

American Airlines Announces New Investments at DFW Airport

December 7, 2019 /
  • Investments as airline expands global network from DFW, improves customer experience

FORT WORTH, Texas — American Airlines has announced plans to build a new, larger catering kitchen at Dallas Fort Worth International Airport (DFW). The new facility is part of American’s long-term growth strategy at its largest hub, and will allow the airline to better serve customers as it grows. 

The investment reaffirms American’s commitment to grow and improve customer experience at DFW. In addition to the new kitchen, construction is also slated to begin ona a state-of-the-art aircraft parts distribution facility, which will help reduce maintenance delays by providing parts from DFW to American’s global network. 

This year alone, American has expanded at DFW by adding 15 more gates and increasing the amount of flying to 900 daily departures. Additionally, the airline introduced a Flagship Lounge to serve premium customers travelling to international destinations. The growth is part of a larger strategy that will continue as American continues to invest in the operational efficiency and customer experience initiatives at DFW.

“DFW remains a great source of opportunity and growth for American,” said Cedric Rockamore, American’s Vice President of DFW of Hub Operations. “These investments will ensure we can continue to welcome the world to and through DFW for a very long time.” 

Catering kitchen

American will build a new catering kitchen to support DFW’s current and future catering demands. The new facility will replace the existing catering kitchen, which was built in 1982 and is too small to support the airport’s growing operation. Construction on the new kitchen will begin in January 2020.

“In addition to more space, the new kitchen will provide updated equipment and efficiencies to improve our catering operation, which improves our reliability and provides a better experience for our customers,” Rockamore said.

The $100 million construction project will take about 18 months to complete and supports the first phase of development for DFW’s new Terminal F. This phase includes four new gates and customer areas located on the southeast corner of Terminal D and is scheduled to open in 2022. 

The kitchen will continue to be staffed and operated by LSG Sky Chefs, the airport’s largest catering vendor. 

Central Fulfillment Center and cargo mail facility

American plans to break ground in January 2020 on a new Central Fulfillment Center that will house aircraft parts for line maintenance support across our network. The 390,000-square-foot facility will enable the airline to fulfill request for parts up to 75% faster, minimizing potential maintenance delays. Locating this facility at DFW enhances our ability to distribute parts for overnight maintenance throughout the network. 

This project will also include a facility for cargo mail, a key revenue stream and narrowbody product for American Airlines Cargo. The expanded space will allow the Cargo team to optimize fleet, network and market demands for transporting mail. 

Terminal expansion

To support the demand for additional growth, DFW continues to develop new and optimize existing terminal spaces. These efforts include two new gates and customer areas at Terminal E, which American will utilize to support summer 2020 flying, and the continued development of Terminal F. 

With the first phase of development for Terminal F underway, details of the additional phases will be developed as American and DFW continue to study infrastructure demands and customer needs.

Alstom to Supply Driverless Trains & Digital Signalling System for Sydney Metro Extension

November 23, 2019 /

Australia’s biggest public transport project

22 November 2019 – The Northwest Rapid Transit Consortium (NRT) has reached contractual close for the extension to the existing NRT Public Private Partnership (PPP) contract on Sydney Metro.

The contract, which was awarded in 2014, has been extended to deliver a seamless customer experience on the new metro, with NRT to operate and maintain the full metro line from Rouse Hill to Bankstown – in total 66 kilometres of rail and 31 metro stations by 2024.

Alstom has signed a contract with NRT to supply the rolling stock and signalling system for the next stage of Sydney Metro, Sydney Metro City and Southwest. The project is an extension of the Metro North West Line, which successfully opened to customers in May 2019.

Under the contract, valued at approx. €350 million, Alstom will be responsible for the project management, design, supply, manufacturing, testing and commissioning of 23 six-car fully-automated Metropolis trains and the Urbalis 400 Communication Based Train Control (CBTC) signalling system. The trains will be manufactured in Alstom’s manufacturing centre in Sri City, India which successfully delivered 22 Metropolis trains for the Metro North West Line.  The contract also includes an option to purchase further trains if required.

“Sydney Metro has been a game changer for the travelling public of Sydney and Alstom is delighted to continue to be a part of this iconic project. It strengthens Alstom’s position as the market leader for the supply of railway technologies in Australia.” said Ling Fang, Senior Vice President of Alstom Asia-Pacific. 

As an extension of the existing Metro North West Line, the NRT PPP will provide a fully integrated turn-up and go service along a dedicated 66-kilometre metro network with a total of 31 stations from Rouse Hill through the City and to Bankstown. The Metro North West Line operator, Metro Trains Sydney, will be responsible for the operations and maintenance of the entire line.

The City and Southwest extension includes a 15km greenfield line with seven new stations plus the conversion of the existing suburban rail line to metro rail standards, covering a further 13km of track and 11 existing stations. The project also includes expansion of the current Sydney Metro Trains Facility at Rouse Hill and a new trains facility at Sydenham. Construction of the new line is currently underway with revenue service expected to start in 2024.

The Metropolis trains and digital signalling systems for the City & Southwest project will include the same design and features as the North West Line, designed to meet the specific needs of Sydney. According to the specifications, the new trains will meet strict sustainability criteria; a robust lightweight structure, low energy consumption, high levels of recoverability and recyclability, technical reliability and ease of maintenance. The trains will also be equipped with remote sensors for optimal maintenance planning. 

Alstom has put sustainability and the passenger at the heart of its design process. The trains for Sydney will be built with the safety and comfort of passengers in mind, offering accessibility, wide doors and spaces to facilitate passenger flow, acoustic comfort, vibration mitigation and passenger information in real time.

Alstom’s metro trains are a world-leading, proven, safe and reliable train that serve many of the world’s great cities, including Paris, London, Amsterdam, Barcelona and Singapore. Alstom has more than 65 years’ experience in the production of metros, having sold over 17,000 metro cars that operate in 55 cities around the world and carry 30 million passengers every day.

Rouse Hill Station is on Sydney’s first metro line, Metro Northwest, which opened on 26 May, 2019. Services at the 13 metro stations operate every four minutes in the peak in each direction on Australia’s first driverless railway.

Tunisair Express Receives First ATR 72-600

November 19, 2019 /

Airline prioritises passenger experience and connectivity with fleet upgrade

Toulouse, 19 November, 2019 – World number one regional aircraft manufacturer ATR, just delivered the first of three ATR 72-600 aircraft to Tunisair Express. The Tunisian airline will use these aircraft to renew its regional fleet providing passengers with essential connectivity both domestically and internationally. The latest generation ATR 72-600 burns 40% less fuel and emits 40% less CO2 compared to a similarly sized regional jet.

By upgrading to the ATR -600 series, the airline has also chosen to prioritise the comfort of its passengers, introducing the latest generation 18” wide seats and the Cabinstream In-Flight Experience, allowing passengers to access a variety of content on their personal electronic devices.

Tunisair Express Director General, Yosr Chouari, said: “We are looking forward to introducing this new ATR aircraft with the latest comfort and technology to our passengers, with this first delivery marking an important step in our fleet renewal. Regional aviation provides essential connectivity for Tunisia and the unbeatable economics of the ATR 72-600, together with the best cabin, make it perfect for both our domestic and international operations.”

ATR Chief Executive Officer, Stefano Bortoli, commented: “As the leading regional aviation manufacturer, we understand how tough it can be for regional airlines. That is why we do everything that we can to support our clients and operators, ensuring that each innovation we introduce adds value in either the cockpit or the cabin and their bottom line. It is a clear recognition that when an airline wants to put its passengers first, the ATR is selected as the best aircraft for the job.”

ATR’s Market Forecast sees a demand for 350 new turboprops over the next 20 years for the Africa and Middle-East region. Regional aviation provides essential connectivity around the world. A 10% increase in regional flights generates additional increases of 5% in tourism, 6% in regional GDP and 8% foreign direct investment. Turboprops are key in connecting communities around the world: 36% of all commercial airports rely exclusively on turboprops and 50% rely, also exclusively, on regional aircraft.

Air Arabia Orders 120 Airbus A320neo Family Aircraft, including XLR

November 18, 2019 /

Air Arabia, the Middle East and North Africa’s first and largest low cost carrier, has signed a firm order for 120 Airbus aircraft comprising 73 A320neo’s, 27 A321neo’s and 20 A321XLR’s. The agreement was signed at the 2019 Dubai Airshow in the presence of Air Arabia’s Chairman Sheikh Abdullah Bin Mohammed Al Thani, Adel Al Ali, Chief Executive Officer Air Arabia and Guillaume Faury, Airbus Chief Executive Officer.

Adel Al Ali, Group Chief Executive Officer of Air Arabia, said: “Air Arabia’s fleet growth strategy has always been driven by commercial demand and we are glad to announce today one of the region’s largest single-aisle orders with Airbus to support our growth plans. This new milestone underpins not only our solid financial fundamentals but also the strength of our multi-hub growth strategy that we have adopted over the years while remaining focused on efficiency, performance and passenger experience.” He added: “The addition of the A320neo, A321neo and A321XLR complements our existing fleet and allows us to expand our service to farther and newer destinations while remaining loyal to our low-cost business model. We look forward to working with Airbus and receiving the first delivery.”

Christian Scherer, Airbus Chief Commercial Officer said: “We are delighted to expand our partnership with Air Arabia, this is a great endorsement for the A320neo Family which will allow the airline to tap into new markets. We are committed to supporting the fast expansion of Air Arabia and the region”

Air Arabia is an all Airbus operator with a total fleet of 54 A320 Family aircraft including the A321LR. All aircraft will feature a comfortable single-class cabin with one of the most generous seat pitches today.

The A321XLR is the next evolutionary step from the A321LR which responds to market needs for even more range and payload, creating more value for the airlines. From 2023, it will deliver an unprecedented Xtra Long Range of up to 4,700nm – 15% more than the A321LR and with 30% lower fuel burn per seat compared with previous generation competitor aircraft.

Featuring the widest single-aisle cabin in the sky, the best-selling A320neo Family, comprising the A319neo, A320neo, and A321neo, deliver at least 20% reduced fuel burn as well as 50% less noise compared to previous generation aircraft, thanks to incorporating the very latest technologies including new generation engines and Sharklets. At the end of October 2019, the A320neo Family had received more than 7,000 firm orders from over 110 customers worldwide.

Air Peace Signs a Firm Order for Three additional E195-E2 Jets

November 17, 2019 /

Dubai, UAE, November 17th, 2019 – Embraer announced today, at the Dubai Air Show, that Air Peace, Nigeria and West Africa’s largest airline, has signed a contract for three additional E195-E2s, confirming purchase rights from the original contract, signed in April this year. These new E195-E2s will be included in Embraer’s 2019 fourth-quarter backlog and have a value of USD 212.6 million, based on Embraer’s current list prices.

Set to be the first E-Jets E2 operator in Africa, Air Peace’s firm order, announced in April this year, is now for 13 E195-E2s with 17 purchase rights for the same model. The first delivery is scheduled for the second quarter of 2020.

“The E195-E2 is the perfect aircraft to expand our operations in Africa and this new order is a further confirmation of our ‘no-city-left-behind initiative which we shall continue to execute”, said Air Peace Chairman/CEO, Mr. Allen Onyema. He added, “We are receiving impressive data about the aircraft’s economics now that is in revenue service, and this was a driver to place this new firm order with Embraer. We look forward to receiving our first aircraft, which will enhance connectivity in Nigeria and the African region, while feeding long-haul flights from our Lagos hub.”

“Air Peace will love the aircraft’s efficiency and the passenger will experience an unparalleled level of comfort, especially in first class – Air Peace is the launch customer for Embraer’s new premium staggered seating option”, said Raul Villaron, Vice President Sales, Africa and Middle East, Embraer Commercial Aviation. “We look forward to supporting Air Peace’s growing E2s fleet and to deepening our fruitful partnership.”

Air Peace subsidiary, Air Peace Hopper, started operating six ERJ145 jets last year on short thin routes. That experience with Embraer’s products and services, including the pool programme, and the undeniable economic benefits of right-sizing aircraft for the mission, was a key factor in selecting the E2.

Air Peace’s E195-E2s will be configured in a comfortable dual class arrangement with 124 seats. Air Peace operates more than 20 local, regional, and international routes and has strategic plans to expand those routes.

Embraer is the world’s leading manufacturer of commercial jets up to 150 seats. The Company has 100 customers from all over the world operating the ERJ and E-Jet families of aircraft. For the E-Jets program alone, Embraer has logged more than 1,800 orders and 1,500 deliveries, redefining the traditional concept of regional aircraft.

Alstom to Deliver 19 Electric Regional Trains in Germany

November 14, 2019 /

Alstom will deliver 19 Coradia Continental electric regional trains to the state of Baden-Württemberg. The contract, signed with DB Regio, is worth approximately €120 million. The trains will be built at Alstom’s site in Salzgitter.

Beginning in December 2022, the new trains will be gradually deployed on the routes from Karlsruhe to Heilbronn, Achern, as well as via Freudenstadt to Herrenberg.

The new trains have been designed to optimise passenger experience while meeting the region’s operational requirements. In addition to high-performance WiFi, they will include spacious multi-purpose areas in each car and a large capacity for bicycles. The trains are specifically designed to cope with the steep gradients that punctuate the tracks running through the Black Forest.

“Passengers in the Karlsruhe region can look forward to modern, proven and reliable trains. Our trains not only satisfy passengers, but are also known for outstanding reliability and availability, thus offering absolute planning security for operators,” says Jörg Nikutta, Managing Director of Alstom in Germany and Austria.

The Coradia Continental is part of Alstom’s Coradia range of modular trains that benefits from more than 30 years of know-how. To date, over 2,800 Coradia trains have been sold and 2,400 are currently in service in Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Sweden and Canada.

The new vehicles will be procured by DB Regio AG on behalf of the Ministry of Transport of the state of Baden-Württemberg as the responsible public transport authority for this network. After delivery of the vehicles, they become the property of the Landesanstalt Schienenfahrzeuge Baden-Württemberg (SFBW) and are leased by DB Regio for the term of the 13-year transport contract.

Azul Receives the First Airbus A321neo in Brazil

November 12, 2019 /

The aircraft is the first of 13 ordered and will allow the company to simultaneously grow its high-density domestic routes and reduce seat-cost

SÃO PAULO, Nov. 12, 2019 /PRNewswire/ —  Azul S.A., “Azul”, (AZUL), the largest airline in Brazil by number of cities served and daily departures, receives today the first Airbus A321neo ever delivered in Brazil. Configured in a 214 seat layout and powered by CFM International’s Leap-1A engines, the aircraft is the first of 13 ordered. The airline has chosen the A321neo to fly its high-density domestic routes and will provide customers with an industry leading inflight experience, including larger overhead bins, mood-lighting and individual touch-screen inflight entertainment.

“The A321neo is an important milestone for Azul once it will allow the company to simultaneously grow its route network and become more efficient. Customers will enjoy the extra legroom of our Espaco Azul product as well as free unlimited snacks and drinks. The new Airbus will also feature individual seat-back touch screen entertainment with stored content and soon to come streaming live-TV and Wifi”, says John Rodgerson, CEO of Azul.

About Azul
Azul S.A., the largest airline in Brazil by number of flight departures and cities served, offers 910 daily flights to 114 destinations. With an operating fleet of 133 aircraft and more than 12,000 crewmembers, the Company has a network of 237 non-stop routes as of September 30, 2019. In 2019, Azul was awarded best airline in Latin America by TripAdvisor Travelers’ Choice and also best regional carrier in South America for the ninth consecutive time by Skytrax. In 2018, the Company was elected best airline by Kayak’s Flight Hacker Guide. Azul also ranked as most on-time airline in Brazil in 2018 according to FlightStats. For more information visit www.voeazul.com.br/ir

SWISS Opens New Alpine Lounge at Zurich Airport

November 11, 2019 /

SWISS opened a new-style lounge with alpine flair and a modern food and beverage concept in Zurich Airport’s Terminal A today. The new SWISS Alpine Lounge is available to Miles & More Senators and Star Alliance Gold Members, along with Business Class travelers on SWISS and other Lufthansa Group airlines.

Swiss International Air Lines (SWISS) opened a new lounge at its Zurich hub today that offers its visitors a multi-sensual airport lounge experience. The 500-square-metre SWISS Alpine Lounge occupies the former location of the First Class Lounge in the airport’s Terminal A, and can accommodate up to 100 travelers.

A mountain hut with quality Swiss materials 
Zurich’s new SWISS Alpine Lounge blends all the charm of a rustic yet contemporary mountain hut with the comforts and the style features of the familiar SWISS lounges. Of particular note are the light-wood elements and the bespoke furniture, much of it hand-made by Swiss craftsfolk. The quality alpine-style carpets and cushion covers are also hand-crafted and sourced from small Swiss manufacturers. Large communal wooden tables underscore the hut-like ambience, while the high windows offer fabulous views of the apron area and its flight activities.

A modern food and beverage concept around a rustic oven 
SWISS has taken a new direction with the lounge’s food concept, too. The centrepiece of the new SWISS Alpine Lounge is a rustic oven in which seasonal dishes are prepared. Guests are additionally offered a range of further ingredients to tailor their food to their particular taste. These individualization options also help to reduce food waste. The beverages on offer include a selection of local Swiss wines and spirits. And the wines are served using a new and more ecofriendly dispensing system that enhances both the quality of the wine and the lounge’s recycling credentials.The new SWISS Alpine Lounge is open Mondays to Fridays from 05:30 to 18:30. The lounge is available to Miles & More Senators, Star Alliance Gold Members and Business Class travellers on SWISS and other Lufthansa Group airlines.

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