Tag: Acela

Amtrak customers now benefit from more flexible and affordable fares

October 27, 2023 / WIL BALDWIN

Washington, D.C. – Based on extensive customer research, and in an effort to better meet customer needs, Amtrak has introduced a new, simplified fare structure with more flexible and affordable options. The simpler fare structure launched this week and builds on other recent improvements Amtrak has made to the booking experience.

The new fare structure reduces fare types from three categories to two and serves to provide a more consistent booking experience with fare types that are clearly differentiated and easy-to-understand:

Flex: For customers who want a more flexible travel option, these tickets are fully refundable if canceled, and can be changed without fees before departure[1].
Value: For customers who know their travel plans and want a more affordable option, these tickets are at a lower price than Flex tickets, non-changeable and receive a 75% refund if canceled.

In addition to simplifying the fare structure, benefits of the new approach also include:

Flex fares will often be available starting at lower prices than previously offered.
Occasional sale fares at an even deeper discount (these will be non-changeable and receive a 50% refund if canceled).
Any refunds of credit card purchases will be made to the original form of payment, rather than as an eVoucher.[2]

These changes to Coach and Acela Business tickets make it easier for Amtrak customers to choose the ticket type that best fits their travel needs. Non-Acela Business and First Class tickets were already fully refundable and changeable with no additional fees. Tickets purchased prior to the launch of the new simplified fare structure remain subject to the fare rules and conditions that were in effect when the ticket was purchased.

Amtrak Expands Carry-On Pet Program to Weekday Acela Trains

March 3, 2021 / WIL BALDWIN

WASHINGTON – Amtrak announced today the expansion of its pet program allowing customers to travel with their dogs and cats up to 20 pounds onboard weekday Acela trains for only $26 or 800 Amtrak Guest Rewards points. Previously available for only weekend trips, there will be eight pet spaces for sale per departure (one per customer) and are booked on a first-come, first-served basis.

Pets will be allowed in all cars, except for First Class or Café cars. Pets must remain in a carrier at all times and carriers should remain under their seat. Amtrak continues to welcome service animals on board at no charge. To confirm pet eligibility, all customers must read and sign a Pet Release and Indemnification Agreement for each travel segment.

This new amenity is part of several recent upgrades on the Acela, including the expansion of the Reserved Seating offering for Acela Business Class customers, which allows travelers to view and select their seats before traveling, including those available in the Quiet Car, and provide a snapshot of the overall of the train’s capacity. In addition, Amtrak has continues its enhanced cleaning protocols at stations and on trains and new measures to deliver a New Standard of Travel, including:

Requiring face coverings: Per federal law and Amtrak policy, all customers and employees must wear a face mask or covering that fully covers the entire mouth and nose, fits snugly against the side of the face, and secures under the chin at all times while onboard and in stations.
Air Quality: All of our trains are equipped with onboard filtration systems with a fresh air exchange rate every 4-5 minutes.
Physical distancing: Signage has been displayed at our busiest stations to indicate safe distances in high traffic areas. In addition, protective plastic barriers have been installed at customer counters at our busiest stations.

More than 174,300 pets and their human companions have traveled around the country since the program launched on the Northeast Corridor in October 2015. The program has also generated more than $4.338 million in revenue since its inception. For more information visit Amtrak’s Pet policy

Buy One Get One Free with the Amtrak Loves You Sale

February 11, 2021 / WIL BALDWIN

WASHINGTON – At Amtrak, we want to show customers how much we love them by offering a Valentine’s Day Buy One Get One Free Sale. Thursday, February 11, through Tuesday, February 16, customers can purchase one ticket and bring a companion along for free for nationwide travel between February 22 and August 27, Customers can receive discounted tickets by using the code C214 at checkout or at amtrak.com/vdaysale.

Customers can skip the flowers and chocolates this year and take advantage of the Amtrak Loves You, limited-time offer to buy one ticket and get another one free for a future getaway, through August. Travel is available on select trains nationwide including the Auto Train, Northeast Regional, Acela, Southwest Chief, Empire Builder, California Zephyr and many other popular routes throughout the country. Two customers can make it a date and travel together for as low as:

Route	Fare	Cities	Fare
Chicago – Milwaukee	$25	New York – Chicago	$112
Oklahoma City – Fort Worth	$31	Lorton – Sanford	$115*
Albany – New York	$45	Los Angeles – Seattle	$126
New York – Philadelphia	Coach: $46 Acela: $81	Charlotte – New York	$126
Philadelphia – Washington, DC	Coach: $46 Acela: $92	Washington, DC – Atlanta	$132
New York – Providence	Coach: $50 Acela: $94	Philadelphia – Savannah	$140
Boston – New York	Coach: $58 Acela: $98	Washington, DC – New York	Coach: $74 Acela: $128
Fares will vary by train
*Plus the cost of your vehicle

Before traveling on Amtrak, customers should review state-specific travel advisories and restrictions that may be in place for various destinations. Once onboard, Amtrak customers can enjoy the freedom to use their phones and electronic devices (no “airplane mode”), large spacious seats with ample leg room, no middle seat and one of the most generous baggage policies in the travel industry.

Amtrak is leading the way by setting a new standard of travel with enhanced safety and cleaning measures. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free and convenience measures have been implemented into every part of the customer journey, including:

Face Coverings: Per federal law and Amtrak policy, all customers and employees must wear a face mask or covering that fully covers the entire mouth and nose, fits snugly against the side of the face, and secures under the chin at all times while onboard and in stations. Neck gaiters, open-chin triangle bandanas, face shields, and masks containing valves, mesh material or holes of any kind do not qualify as acceptable face coverings. Face masks can be removed briefly while actively eating, drinking or taking medication. Children under 2 years old are not required to wear a face covering. Refusing to wear a mask is a violation of federal law; passengers may be subject to penalties under federal law, denied boarding, removed from the train and banned from future travel in the event of noncompliance.
Enhanced cleaning: Amtrak has enhanced cleaning and disinfecting protocols at stations and onboard our trains.
Air Quality: All trains are equipped with onboard filtration systems with a fresh air exchange rate every 4-5 minutes.
Physical distancing: Signage has been displayed at our busiest stations to indicate safe distances in high traffic areas. In addition, protective plastic barriers have been installed at customer counters at our busiest stations.

This sale is valid for one free companion rail fare traveling on the same reservation as one full adult fare. Adults must travel together and be booked in the same reservation. Upgrades to Acela First Class, and non-Acela Business Class are valid upon payment of full accommodation charge. Upgrades to sleepers are not permitted. This offer is not combinable with any other discount offer. All prices will be automatically discounted from the standard fare when accessing this promotion at amtrak.com/vdaysale or by using the discount code (C214) when booking their trip. Other terms and conditions apply.

Amtrak Seeking Contractors for New Carrollton Station Project

January 22, 2021 / WIL BALDWIN

WASHINGTON – Amtrak is transforming Northeast Corridor train travel by enhancing the customer experience, both in stations and on board trains. As part of this effort, Amtrak is currently accepting Letters of Interest from interested contractors until Feb. 15, 2021, for construction associated work at New Carrollton Station in Maryland. The project involves work within the existing station and the construction of a side platform, and will be closely coordinated with Amtrak for minimal impacts to service.

This infrastructure work is underway in preparation for the introduction of the new Acela fleet scheduled to begin entering service in 2021. The project is necessary to support higher frequency Acela service by expanding the routing options available for high-speed trains in the busy triple-track territory between Washington, D.C. and Baltimore, which is also heavily utilized by commuter trains.

Constructed in 1983 as an intermodal facility, the New Carrollton station serves Amtrak and Maryland Area Regional Commuter (MARC) trains, Washington Metrorail, Metro buses, MTA buses and county transit, as well as many commuting drivers who connect to transit and Amtrak. The New Carrollton Station is served daily by Amtrak’s Acela, Northeast Regional, Palmetto and Vermonter trains. New Carrollton Staton is located on the Northeast Corridor (NEC), one of the busiest, most complex, and economically vital transportation systems in the world connecting eight states and the District of Columbia.

In an effort to make Amtrak the smarter way to travel, we are also upgrading our infrastructure and modernization efforts and improving track capacity and ride quality all along the Northeast Corridor. The New Carrollton Station project also complements other significant station expansion investments at New York Penn Station; the opening of the new Moynihan Train Hall in New York; and further development of stations in Washington, D.C., Baltimore and Philadelphia.

Visit Amtrak.com to learn more about the Future of Rail and infrastructure improvements.

Amtrak Celebrates 20 Years of Acela Travel with $20 Fares

November 11, 2020 / WIL BALDWIN

To commemorate 20 years of Acela service throughout the Northeast Corridor (NEC),Amtrak is Acela-celebrating by offering customers the opportunity to travel on its premium product one way in Business class for only $20 from anywhere between Boston and Washington, D.C. The sale is available for purchase from Tuesday, Nov. 10, to Thursday, Nov. 12 and is valid for travel between Nov. 16 through Dec. 17 with blackout dates during Thanksgiving week (Nov. 24, 25, and 28 through 30) and on Fridays and Sundays. Other restrictions may apply and the fare may not be available on all departures.

As part of its partnership with experts from the George Washington University Milken Institute School of Public Health, Amtrak’s new, enhanced safety initiatives and amenities, including the recently introduced Reserved Seating offering, will continue to be in effect for customers and employees on our trains and at our stations.

“Celebrating 20 years of Acela service is an incredible milestone that we are proud to celebrate. We would like to thank our customers and give them a chance to see the changes we’ve made to the experience by offering an exceptionally low fare of only $20,” said Amtrak Executive Vice President and Chief Marketing and Revenue Officer Roger Harris. “For anyone who has been curious about the premium travel experience on our flagship product, this is your chance to ride Acela for a special, low fare that is only available for two days.”

Amtrak Prepares for New Diesel Locomotive Fleet

August 6, 2020 / WIL BALDWIN

Amtrak today released renderings and other information about the first of the diesel-electric locomotives that will replace the current fleet on the National Network, including all long distance and many state-sponsored routes.

Five of the first six locomotives will have this version of our current Phase VI paint scheme (a “livery” in trade terms) and one will be painted to recognize next year’s 50^th anniversary of the inauguration of Amtrak service. A final livery will be unveiled later as part of a fleet-wide plan.

The ALC-42 series was developed by Amtrak with Siemens Mobility and is equipped with the latest safety systems, including Positive Train Control and Crash Energy Management. They have Alternating Current Propulsion for a maximum speed of 125 mph. The 16-cylinder Cummins QSK95 engine has Tier 4 Emissions Technology to reduce nitrogen oxide by more than 89 percent and particulate matter by 95 percent, while providing a savings in diesel fuel consumption and reaching Amtrak Sustainability goals.

The initial order of 75 new locomotives was first announced by Amtrak in December 2018, with deliveries expected through 2024. Amtrak also has a provision to order additional ALC-42 locomotives.

They are similar to the SC-44 locomotives purchased by some state agencies and operated by Amtrak, but have greater fuel capacity for longer routes and increased Head End Power generating capacity for bigger trains. A multitude of other upgrades will also lead to longer maintenance intervals. The front of the ALC-42 locomotive will serve as a “new face of Amtrak” in much of the U.S. and is designed to enhance safety, aesthetics and to simplify repairs.

The new locomotives are designated as ALC-42 for “Amtrak Long-distance Charger, 4,200-horsepower” and are in production in Sacramento, Calif. They will primarily replace Amtrak P40 and P42 diesel-electric locomotives. Although modern when bought in the 90s, the P-series locomotives have been intensively used for more than 25 years, lack up to date technology and do not achieve Tier 4 emissions standards.

Amtrak is purchasing the new locomotives through available funds and fulfills “Buy American” provisions. Siemens Mobility has suppliers across the United States to support locomotive production, including Cummins, which manufactures the diesel engines in Seymour, Indiana.

These new locomotives are part of Amtrak’s long-term planned series of improvements for fleet, infrastructure and stations, including new Acela trainsets now undergoing tests to begin service next year. Improvements are ongoing at New York Penn Station and Moynihan Train Hall, in addition to expanded development of the major stations at Washington, D.C., Baltimore, Philadelphia and Chicago.

Amtrak Names William Flynn as CEO and President

March 2, 2020 / WIL BALDWIN

WASHINGTON – Amtrak announced that it has named William J. Flynn as its next Chief Executive Officer and President. Flynn, a seasoned business leader with four decades of transportation and logistics experience, will begin his role on April 15, 2020. Flynn succeeds Richard Anderson, who joined Amtrak as CEO in July 2017. Anderson, who fulfills his three-year commitment to the company this year, will remain with Amtrak through the end of the year as a senior advisor to Flynn.

Flynn, 66, has been a successful leader across multiple modes of transportation, including rail, maritime and aviation. Most recently, he served 13 years with Atlas Air Worldwide Holdings, Inc., which serves the global air freight, military charter and passenger charter markets, as President and CEO and Board Chairman. He also held senior roles with CSX Transportation, Sea-Land Services, Inc., and GeoLogistics Corp.

“Bill is the right executive to lead us into the future,” said Amtrak Board Chairman Tony Coscia. “We’ve never been stronger as a company than we are today. We are modernizing the customer experience and delivering our service to more people. Bill has a consistent track record of growing and improving complex transportation businesses. We are confident he will build upon the strong foundation of record-setting growth and improvement set by the Board, Richard and the entire Amtrak team.”

In fiscal year 2019, Amtrak set new records in ridership, revenue and earnings. In 2020, Amtrak is on pace to achieve operational breakeven for the first time in the company’s 49-year history. Additionally, Amtrak is investing billions in capital assets and is undertaking the largest fleet renewal in company history, with new high-speed Acela trains entering service on the Northeast Corridor next year.

“Amtrak’s future is incredibly bright and I’m excited to join the team,” said Flynn. “Amtrak service is vital to millions of Americans across the nation and by improving the customer experience, driving safety, and strengthening our partnership with states and other stakeholders, we can do much more for the American people. Tony, Richard and Amtrak’s dedicated employees have done an amazing job modernizing the company for the 21^st Century. It’s a privilege to join them in continuing this work and advancing something as important as Amtrak’s mission.”

“I congratulate the Board on selecting Bill to lead Amtrak into its 50th year and beyond,” said Anderson. “Bill brings deep expertise across all aspects of transportation and a true passion for the customer. As the company refleets our equipment, expands our services and advances key infrastructure projects like the Gateway Program, it will require the steady leadership and relentless drive for improvement that I know Bill can provide.”

Amtrak Announces Updated Fares for Increased Savings

February 24, 2020 / WIL BALDWIN

On March 1, 2020, Amtrak is launching a series of updates to provide customers more options for savings. Amtrak is offering deeply discounted tickets and reduced fares. Keep an eye out for a variety of new, ultra-low Saver Fares in cities including Orlando, Tampa and South Florida —making travel a breeze in the Sunshine State. Discounted Coach fares start at just $9 – a savings of up to 50% off the base fare. Look for more of these offers on March 2!

To make these lowered fares feasible, Amtrak is implementing a few more restrictions on tickets. In an effort to better fit each customer’s need, Amtrak is revising the following:

Saver Fares: Our most discounted fares offered with the most restrictions – including no changes, upgrades or cancelations 24 hours after purchase.
Value Fares: Our standard fare offered with some restrictions – a fee may apply for cancelations or changes made within 14 days of departure.*
Flexible Fares: Our fare with the most flexibility built-in – including the ability to make no-fee changes and receive a full refund up to the moment of departure.

All fares include an array of amenities that come with Amtrak – including downtown-to-downtown service, no middle seat, ample legroom, the ability to earn Amtrak Guest Rewards points and one of the most generous baggage policies in travel. The change fee will not be applied to multiride, Rail Pass, pass riders, group reservations, sleeping accommodations, Acela First Class/non-Acela Business class, Flexible Fares, Unreserved Coach, corporate, Amtrak Guest Rewards Select Executive members, government fare plans and the first change to a reservation made prior to March 1, 2020.

*The change fee will not apply to Value fares if the customer is adding to an existing reservation (booked prior to March 1) or upgrading on the same train and day as the original reservation.

New Amtrak Acela Trains Stimulate Nationwide Economy

December 7, 2019 / WIL BALDWIN

With parts from nearly 250 suppliers, Alstom trainset production creates 1,300 new jobs

HARVEY, Ill. – The Amtrak partnership with Alstom to produce the next generation of Acela trains to move customers at higher speeds and more comfort between Boston and Washington is also boosting businesses nationwide. Today, Amtrak and Alstom thanked workers at LB Steel in Illinois for building wheel assemblies (known as “bogies” or “trucks”) and other components.

“While these new trains will provide world-class accommodations for customers traveling in the Northeast, this production will benefit communities across the country by creating jobs and stimulating local economies,” said Amtrak Executive Vice President Roger Harris, who led the visit to the factory south of Chicago. “The fastest trains in the hemisphere – at speeds up to 160 mph – will ride on the work done here in Harvey at LB Steel.”

Alstom is using parts manufactured by nearly 250 suppliers in 27 states, with 95 percent of the components produced domestically. More than 1,300 new jobs will be generated in nearly 90 communities across the United States to support production, including the creation of new, sustainable, high-tech, engineering and manufacturing jobs in New York.

“We are proud to have been selected by Amtrak, not only to design and build the new Avelia Liberty high speed trainsets, but also to provide long-term technical support, and supply spare components and parts for the maintenance of the new trains.,” said Michael MacDonald, Site Managing Director for Alstom in Hornell, N.Y., who also participated in the news event south of Chicago. “Alstom is partnering with suppliers across the country for this project, and the emergence of a high-speed rail manufacturing industry here in the U.S. is becoming a reality.”

The trains are being produced at Alstom’s Hornell facility, which is undergoing a massive investment and transformation to build the 28 high-speed trainsets for Amtrak. One of three new structures has been built to accommodate fleet manufacturing and testing and a new bridge has been built to extend the site’s current test track to accommodate higher speeds.

The new trains are scheduled to enter service in the Northeast Corridor in 2021 and will accommodate nearly 25 percent more customers while continuing the spacious, high-end comfort of the current Acela service that customers enjoy today. Each train will feature modern amenities such as improved Wi-Fi access, personal outlets, USB ports and adjustable reading lights.

The new Acela trains are part of an Amtrak plan to modernize and upgrade our fleet. Last year, Amtrak refreshed the interiors of the current Acela trains and Amfleet I railcars and announced plans to acquire 75 new locomotives for Amtrak’s long distance and state-sponsored services. This year, Amtrak performed similar work on Amfleet II railcars and announced plans to start next year to refresh Superliner cars used on long distance services. Refreshing of Horizon railcars in the Amtrak Midwest^SM network is also now underway with state partner support.

New high-speed Acela train sets for the Northeast Corridor when they enter service in 2021. Check out the first prototype (still under construction) being assembled at Alstom’s Hornell, New York facility.

Amtrak Northeast Sale Offers Saturday BOGO Free

May 15, 2019 / WIL BALDWIN

WASHINGTON – With temperatures heating up in the Northeast, Amtrak is making it easier to enjoy the warm weather and weekends with your favorite travel partner through its “Saturday BOGO Sale.” The sale offers customers one free adult ticket, with the purchase of one adult ticket for Saturday travel throughout the Northeast Corridor (between – and within – Washington, D.C., and Boston.) and the option to travel conveniently and affordably on the Northeast Regional (NER) or experience upscale amenities on the Acela.

https://www.amtrak.com/home.html

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