Tag: Cafe

Amtrak Airo Trainsets Ordered to Meet Surging Demand

August 22, 2023 / WIL BALDWIN

Washington, D.C. – Amtrak executed a contract option to order 10 additional Amtrak Airo trainsets as demand for passenger rail travel exceeds expectations. This brings the total contract order to 83 trainsets. The first Amtrak Airo trainset is scheduled to debut in 2026 and these new trains will operate on routes throughout the country. The Amtrak Airo trainsets are being manufactured in California by Siemens (OTC: SIEGY) A.G. of Germany.

Currently in production, the new trains will elevate the customer journey. Features include:

💺 Spacious, Comfortable Seats: Loaded with features and improvements:
- Dedicated power, USB-C ports, seatback tablet and phone holders, bigger and sturdier tray tables and adjustable cup holders.
- Contoured seat cushions, enhanced leg room, individual arm rests and adjustable headrests – all with a focus on ergonomics.
🗺 Trip and Train Navigation: Bolder, color-coded signage to identify amenities and differentiate classes of service, both on board and on the platform.
🌍 Greener Impact:
- More fuel efficient, producing 90% less particulate emissions in diesel operations.
- Dedicated water stations on each trainset, providing chilled and filtered hydration, while reducing the need for disposable plastic bottles.
🤳 Modern Tech: New 5G Wi-Fi and digital information systems.
♿ Enhanced Accessibility:
- Spacious and accessible restrooms, vestibules and Café cars with integrated boarding equipment for customers with reduced mobility.
- Inductive hearing technology to assist with onboard announcements.
🍽 Café Car: Contemporary food service allows for a grab-and-go experience.
🚽 Restrooms: Touchless with spacious, accessible interiors.
💻 Business Class: Increased space between customers, offering double and single seats, wider arm rests, additional outlets, footrests and improved ambiance.
💡 Lighting: Enhanced lighting provides a softer yet functional interior with individual reading lights at each seat.
🧳 Luggage: Access to ample storage space for baggage.

Click the link below to watch the video!

Amtrak Pacific Surfliner Introduces 13th Daily Roundtrip

October 11, 2019 / WIL BALDWIN

New service increases flexibility for customers traveling between Los Angeles and San Diego

ORANGE, Calif. – Oct. 10, 2019 – The Amtrak^®Pacific Surfliner^® will soon offer an additional train in each direction between Los Angeles and San Diego, giving customers expanded options for travel along the southern California coast. Tickets can now be purchased for travel beginning October 14.

A schedule change, effective Monday, October 14, features the addition of a 13^th Pacific Surfliner roundtrip between Los Angeles and San Diego. The new southbound Train 578 will depart Los Angeles at 1:15 p.m., arriving in San Diego at 4:12 p.m. Existing northbound Train 591 will be renumbered to Train 593. New Train 591 will depart San Diego at 5:25 p.m. and arrive in Los Angeles at 8:34 p.m.

“Each of the new trains will fill a nearly three-hour gap in our existing schedule, providing expanded possibilities for business and leisure travel between Los Angeles and San Diego,” said Al Murray, chairman of the Los Angeles–San Diego–San Luis Obispo Rail Corridor Agency, which oversees the Pacific Surfliner service. “We appreciate the support of the state of California, Amtrak, BNSF Railway, and our local member agencies in launching these additional trains, which mark the first expansion of Pacific Surfliner service in the past three years.”

The Pacific Surfliner travels along a 351-mile route through San Diego, Orange, Los Angeles, Ventura, Santa Barbara, and San Luis Obispo counties, with portions of the route hugging the Southern California coastline. As part of the new schedule, minor changes are also being made to arrival and departure times of other Pacific Surfliner trains to improve reliability and coordination with other trains.

“This service expansion represents the initial benefit of a decades-long, multi-hundred million dollar capital investment by the state of California to add a third track and grade separations between Los Angeles and Fullerton, which will greatly expand capacity and reduce delays for passenger and freight trains on this busy rail corridor,” said Chad Edison, chief deputy secretary for rail and transit at the California State Transportation Agency.

“We look forward to adding additional passenger rail service in the near future, taking full advantage of the new frequencies enabled by the completion of this project.”

With almost 3 million riders in 2018, the Pacific Surfliner is the busiest state-supported intercity passenger rail route in the United States and will now offer a total of 26 trains a day between Los Angeles and San Diego.

All Pacific Surfliner trains feature comfortable, reclining seats with power outlets, Wi-Fi, bike and luggage racks, a free and generous baggage policy, and an onboard Market Café that offers fresh food, snacks and beverages, including California wines, cocktails and local craft beer.

“As the second busiest rail corridor in the United States, the Pacific Surfliner has generated significant demand for customers,” said Amtrak President and CEO Richard Anderson. “The LOSSAN Rail Corridor Agency alongside the state of California had a vision to expand transportation and we are thrilled to see that investment realized. With service that connects major cities along the Southern California Coast – this increased service offers a significant benefit to customers.”

Ticketing and reservations are available on PacificSurfliner.com, Amtrak.com, Amtrak mobile apps, or by calling 800-USA-RAIL. Boarding documents can be self-printed, or customers using a smartphone or mobile device can present the eTicket to the conductor by opening a document in their email.

*Photo courtesy of the LOSSAN Rail Corridor Agency*

Amtrak Investing in the Auto Train Customer Experience

July 16, 2019 / WIL BALDWIN

Changes to debut by January 2020

WASHINGTON – Amtrak will introduce a series of enhancements on the Auto Train during the next six months. This train offers daily, non-stop service from Lorton, Va. (near Washington, D.C.), and Sanford, Fla. (near Orlando). Customers can skip I-95 and travel with their vehicles, including cars, vans, SUVs, motorcycles, and even small boats or jet-skis.

Customers in the Sleeping Car will notice enhancements such as upgraded towels and bed linens and other pleasantries in each room. The dining car will feature a new menu and the addition of complimentary wine to the dinner service. This complimentary dinner service will become an exclusive amenity to Sleeping Car customers beginning on Jan. 15, 2020.

Amtrak will also expand the availability of every Sleeping Car accommodation — Roomette, Bedroom, Family Bedroom and Accessible Bedroom — to meet the demand for this class of service.

Coach customers will continue to take advantage of low fares and can choose from new dining options with the debut of the Cross-Country Café. Beginning on Jan. 15, 2020, the new menu will offer more meals, snacks and beverages for sale. At that time, Coach class tickets will no longer include complimentary dinner service. Coach customers will receive a complimentary continental breakfast prior to arrival at the Amtrak stations in Lorton, Va., or Sanford, Fla.

For all customers, food trucks will be on-site in Lorton, Va., and Sanford, Fla., to offer a variety of dining options before their journey begins.

“These upgrades represent an investment in improving the travel experience on this one-of-a-kind train,” Amtrak President and CEO Richard Anderson said. “Our continued success depends on increasing customer satisfaction by upgrading sleeping accommodations, keeping Coach as an affordable option and providing more choice in food options in the station and onboard.”

By the start of 2020, customers can take advantage of additional offers to travel on the Auto Train:

Share Fares will be available for travel with up to three companions. The discount will be up to 70% for a group of four and apply to select departures
The Oversized Vehicles fare will be available for minivans, full-size pick-up trucks and SUVs with three or more rows. This option will allow customers to pack more into their vehicle.
Amtrak Guest Rewards Select Executive members will receive a complimentary priority offload coupon as part of their tier member benefits.

Amtrak Airo Trainsets Ordered to Meet Surging Demand

Amtrak Pacific Surfliner Introduces 13th Daily Roundtrip

Amtrak Investing in the Auto Train Customer Experience

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