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Amtrak customers now benefit from more flexible and affordable fares

Washington, D.C. – Based on extensive customer research, and in an effort to better meet customer needs, Amtrak has introduced a new, simplified fare structure with more flexible and affordable options. The simpler fare structure launched this week and builds on other recent improvements Amtrak has made to the booking experience.

The new fare structure reduces fare types from three categories to two and serves to provide a more consistent booking experience with fare types that are clearly differentiated and easy-to-understand:

  • Flex: For customers who want a more flexible travel option, these tickets are fully refundable if canceled, and can be changed without fees before departure[1].
  • Value: For customers who know their travel plans and want a more affordable option, these tickets are at a lower price than Flex tickets, non-changeable and receive a 75% refund if canceled.

In addition to simplifying the fare structure, benefits of the new approach also include:

  • Flex fares will often be available starting at lower prices than previously offered.
  • Occasional sale fares at an even deeper discount (these will be non-changeable and receive a 50% refund if canceled).
  • Any refunds of credit card purchases will be made to the original form of payment, rather than as an eVoucher.[2]

These changes to Coach and Acela Business tickets make it easier for Amtrak customers to choose the ticket type that best fits their travel needs. Non-Acela Business and First Class tickets were already fully refundable and changeable with no additional fees. Tickets purchased prior to the launch of the new simplified fare structure remain subject to the fare rules and conditions that were in effect when the ticket was purchased.

 

 

Emirates Re-Opening Worldwide Lounges Beginning With Cairo

Throughout the day, lounge staff will sanitise each seat and table after customers leave. In addition, the lounge will be sanitised and fumigated regularly.

Emirates is re-opening its lounges around the world, beginning with the Emirates lounge in Cairo International Airport. In the coming weeks, Emirates’ customers can look forward to once again enjoying Emirates lounge services in other destinations including New York’s JFK International and Manchester Airport.

The airline has redesigned its lounge offering and introduced additional health and safety measures. The new protocols will be rolled out in each lounge.

The buffet offering will be changed to an a la carte service with contactless menus activated by QR code. Throughout the day, lounge staff will sanitise each seat and table after customers leave. In addition, the lounge will be sanitised and fumigated regularly.

All employees working in the lounge will be wearing masks and social distancing protocols are in place throughout the lounge. Seating capacity will be halved as every other sofa seat is left unoccupied. To ensure food safety, catering staff will be wearing masks, gloves and personal protective equipment (PPE). Newspaper, magazines and other reading materials will not be available to minimise the risk of infection by touch.

The Emirates lounge in concourse B in Dubai International airport is also open with a redesigned service and designated First Class area. In the recent months, Emirates has been introducing services aimed at providing customers with a safe and seamless airport experience. The integrated biometric path at Dubai International airport is the latest in a host of initiatives by Emirates, allowing customers to go from check-in to boarding purely by facial recognition.

Emirates continues to gradually reinstate its signature services after rigorous review and careful redesign to ensure the health and safety of customers and employees.

On board, the celebrated A380 Onboard Lounge and Shower Spa have resumed operations, while Emirates’ onboard dining experience has returned to its signature service while observing strict hygiene protocols.

Emirates customers can travel with peace of mind with the airline’s flexible booking options and multi-risk travel insurance, including COVID-19 coverage on every flight. Emirates has also implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees.

Emirates is re-opening its lounges around the world beginning with the Emirates lounge in Cairo International Airport. The airline has redesigned its lounge offering and introduced additional health and safety measures. The new protocols will be rolled out in each lounge.

Boeing’s New CEO Orders Rethink on Key Jetliner Project

LONDON/CHICAGO (Reuters) – Boeing Co’s new chief executive has sent the aerospace giant back to the drawing board on proposals for a new mid-market aircraft, effectively shelving in their current form plans worth $15 billion-$20 billion that had been overtaken by the 737 MAX crisis.

A decision on whether to launch a New Midsize Airplane (NMA) seating 220-270 passengers, which seemed imminent barely a year ago, had already been postponed as Boeing gave all its attention to the grounding of the smaller 737 MAX after two fatal crashes.

But days after taking the helm with a mandate to lift Boeing out of its 10-month-old reputational crisis, Chief Executive Dave Calhoun said the competitive playing field had changed.

“Since the first clean sheet of paper was taken to it, things have changed a bit … the competitive playing field is a little different,” he told journalists on a conference call on Wednesday.

“We’re going to start with a clean sheet of paper again; I’m looking forward to that,” Calhoun said.

He also spoke of a fresh approach to the market.

A Boeing spokesman said Calhoun had ordered up a new study on what kind of aircraft was needed. New aircraft typically take 6-7 years or more to bring to market once a decision is made, though Boeing aims to shorten that in part through digital technology and new business models designed around the NMA.

Calhoun “has asked the team to do an assessment of the future market and what kind of airplane is needed to meet the future market,” spokesman Gordon Johndroe said.

Noting that the original assessments on the NMA were made about two and a half years ago, he said the new study would “build upon what has been learned … in design and production.”

In further evidence of a change of pace, people familiar with the matter said a meeting between Boeing and a major potential supplier, originally scheduled for next week, had been abruptly cancelled with no new date set.

That contrasts with the approach just weeks ago when Boeing was still presenting new details of the NMA to some airlines, including a working logo – “theNMA” – and details of an “advanced composite” structure, according to a slide seen by Reuters.

The NMA had been designed to address a slender gap between single-aisle workhorse jets like the 737 MAX and long-haul wide-body jets like the 787.

But most of the effort revolved around a new production system designed not only to support the NMA but to lay the groundwork for the next single-aisle aircraft after the 737 MAX.

Calhoun said he expected the MAX, whose return to service was delayed again earlier this week, to resume its previous place in the market and remain in service for a generation.

Traditionally toe-to toe-with Europe’s Airbus SE, Boeing has fallen behind in sales for the largest category of single-aisle planes, such as the 200-240-seat Airbus A321neo, which overlaps with the niche being targeted by the NMA.

By delaying a decision on the NMA, Boeing already risked losing the sweetest part of the market, especially after Airbus seized contracts with two major U.S. airlines, analysts said.

Analysts have also questioned whether Boeing, facing costs equivalent to a new programme to repair the MAX crisis, as well as delays on its large new 777X jet whose maiden flight is set for Thursday, would have appetite for such a costly project now.

(Reporting by Tracy Rucinski in Chicago and Tim Hepher in London; Editing by Matthew Lewis)