Tag: changes (Page 1 of 3)

KiwiRail announces changes to avoid repeat of Wellington rail disruption

September 4, 2023 / WIL BALDWIN

September 3, 2023

KiwiRail has welcomed the Government’s rapid review into its handling of disruptions to passenger services in Wellington earlier this year and has already moved to change its systems.

Improvements made include:

Use of the TEC to achieve network compliance is now part of a wider Infrastructure Integrated Plan, with a longer-term (12 month) plan around its use nationally. While there have been detailed operating plans for each area the TEC assesses, this change introduces a national level of oversight, linked into when track safety cases expire.
Developing robust processes and procedures around the escalation, prioritisation and approvals required where the TEC schedule cannot be met.This is an important backup if it is looking unlikely the TEC will be able to carry out required work in time. The issues that resulted in the Wellington disruption were escalated too late for KiwiRail to take effective action to avoid the speed restriction being put on the Kāpiti Line.
Developing better resilience around the TEC, through a review of the tasks needed to ensure its successful operation – including a review of existing staff resourcing and formalising training processes. This is to ensure the TEC is able to operate effectively.
Reviewing the maintenance programme for the TEC. The TEC is 41 years old and will be replaced in FY2027. A procurement process for a new vehicle is well underway. The maintenance programme review, and any changes that come from it, will help ensure the TEC can continue operating reliably until the new vehicle arrives.

General Manager Metros Jon Knight says KiwiRail has made a huge commitment to the local commuter rail network, and will work hard to deliver on the Government’s investment.

Changes Adopted Following KiwiRail Track Damage Report

August 16, 2021 / WIL BALDWIN

KiwiRail and Auckland Transport are already making changes to address issues raised by a report into track damage through Rolling Contact Fatigue that led to widespread speed restrictions across the Auckland rail network.

The Auckland RCF Working Group Root Cause Assessment Report, prepared for KiwiRail and Auckland Transport, identified multiple causes, with historic underinvestment in Auckland’s rail track infrastructure identified as one of the key factors. The report also pointed to insufficient rail grinding, poor underlying track condition, the design of the EMU trains and the wheel rail interface. Auckland’s climate is also another likely contributor.

KiwiRail Chief Operating Officer Todd Moyle acknowledged the report’s findings, and said work was already well advanced to implement recommendations made in the report.

Todd Moyle says that 130km of rail was replaced in just seven months and KiwiRail is now working through the second phase to repair the more complex sections of track.

The track remediation work is part of a $1.5 billion programme of work to modernise and improve the Auckland metro rail network. Other projects include the ‘third main’ project to ease congestion and allow for extra services on the busiest part of the network between Westfield and Wiri, the extension of electrification to Pukekohe, and three new stations at Drury and Paerata. When complete, Auckland commuters and freight customers will enjoy a more resilient and reliable network.

Qantas and Jetstar Meet Strong Domestic Demand with More Aircraft and Flights

June 20, 2021 / WIL BALDWIN

The Qantas Group is preparing for continued growth in domestic travel demand, with additional aircraft to be made available for Qantas and Jetstar flying.

Additional E190’s for QantasLink

The national carrier today announced an expansion of its three-year deal with Alliance Airlines, which provides QantasLink with capacity using Alliance’s Embraer E190 regional jet aircraft and the flexibility to respond to changing market conditions.

The expanded agreement will see the airline increase its options under this deal from 14 jet aircraft to a total of 18. Of this, three are already flying with another five to enter service by October. The E190s will be painted in QantasLink livery and are part of Qantas growing its domestic capacity to at least 107 per cent of pre-COVID levels in FY22.

The first of the 94-seat E190 jets started flying on the QantasLink network last month. The jet’s five-hour range makes it well suited to linking regional centres with smaller capital cities. The introduction of E190s also frees up Qantas’ Boeing 737 aircraft to be redeployed across the domestic network, enabling the airline to launch a number of new routes and add frequencies on existing ones.

Canberra-Adelaide is the latest route to benefit from additional flights made possible by the E190, with frequencies to double from nine per week to 18 per week from mid-July.

Jetstar boosts its Australian-based A320 fleet

Demand for low-cost leisure travel remains strong due to closed international borders and structural changes in Australia’s aviation market. As a result, Jetstar’s Australian domestic network is set to grow to 120 per cent of its pre-COVID schedule in FY22.

To help meet the increased demand, three Airbus A320 aircraft will be temporarily redeployed from Jetstar Asia in Singapore while international travel in the region faces a slower recovery.

These aircraft join the six Airbus A320 aircraft on loan to Jetstar Airways from Jetstar Japan and up to five Boeing 787-8 aircraft set to operate domestically until international travel resumes.

Dassault Aviation Presents 2020 Annual Results

March 5, 2021 / WIL BALDWIN

Dassault-Aviation-Financial-Release-2020

(Paris: DSY.PA)

SWISS Reduces Geneva Flight Operations to Minimum Due to Travel Restrictions

February 3, 2021 / WIL BALDWIN

In view of the tighter travel restrictions announced by the Swiss Federal Council on 27 January and the resulting decline in demand for air travel, SWISS has been compelled to temporarily reduce its flight operations to an absolute minimum at Geneva Airport until the end of February. SWISS remains fully committed to its Geneva business and operations in the longer term, and will continue to strive to keep Western Switzerland as well connected as possible with its global Zurich-based network. Further changes are also being made to SWISS’s Zurich flight schedules. Travellers affected by flight cancellations can rebook free of charge or have the price of their ticket refunded.

Swiss International Air Lines (SWISS) is temporarily reducing its already-downsized flight operations in Geneva to an absolute minimum until the end of February with effect from today (Monday 1 February), in view of the tighter travel restrictions announced by the Swiss government. The action is being taken because SWISS’s Geneva services are point-to-point operations that do not generate additional business through a feeder function (as is the case at SWISS’s Zurich hub). Geneva Airport also currently lacks traveller testing facilities. The 13 weekly services between Geneva and SWISS’s Zurich hub will continue to operate, as will the seven weekly frequencies between Geneva and the Frankfurt hub of Lufthansa. So SWISS will continue to keep Western Switzerland connected with its global route network in these still difficult times.

SWISS remains fully committed to its long-term strategy of maintaining a strong presence in Geneva and further expanding its present range of point-to-point air services. “Geneva is and remains an extremely important location for us,” confirms SWISS CEO Dieter Vranckx. “And as soon as conditions permit and the demand for air travel returns, we will steadily expand our services from Geneva again, as we will from Zurich, too.”

Zurich schedules also affected

Many of the short- and long-haul SWISS services that are currently being offered from and to Zurich can continue to be operated, in view of their feeder function and/or their cargo-carrying role. But the already substantially diminished range of flights here, too, is being further reduced with effect from 1 February. As a result, SWISS will only be operating some 10 per cent of the February services which it provided in 2019.

Travellers whose flight is cancelled as a result of these developments can rebook free of charge or have the price of their ticket refunded.

COVID-19 Impacts KiwiRail’s Fiscal Year 2020 Result

November 29, 2020 / WIL BALDWIN

The COVID-19 pandemic had a significant impact on KiwiRail’s bottom line for the past financial year, but rigorous operational changes and cost savings measures have helped stabilise the business, KiwiRail chairman Brian Corban says.

KiwiRail Holdings Limited, New Zealand’s national rail provider, which also operates the Interislander ferry service across Cook Strait, today reported an operating surplus of $40 million¹in FY20 for the KiwiRail Group, down $15 million compared with FY19².

FY20 was also notable for the additional $1.2 billion of Crown funding allocated in Budget 2020, including $400 million to progress the iReX project to replace the three ageing Interislander ferries with two brand new ones. When they arrive, they will be the first new purpose-built ferries in Interislander’s fleet for 25 years. The Budget 2020 allocation also allows the purchase of new locomotives.

Mr Miller explains that COVID-19 interrupted progress on some significant projects including the rejuvenation of the North Auckland Line where $35.5 million of $164.5 million allocated by the Provincial Growth Fund was spent during the year. More than 400 staff, contractors and sub-contractors are at work building tracks, replacing bridges and making tunnels suitable for wagons carrying hi-cube containers in Northland.

Other highlights during the year included the full return to service of the Main North line through Kaikōura and, in Wellington, work advanced on upgrading the metro network including construction starting on a second 2.7km track between Trentham and Upper Hutt.

¹ Operating surplus represents earnings before depreciation & amortisation, interest, impairment, capital grants and fair value changes.

² FY19 Operating surplus of $55m excludes impact of non-recurring items ($29m Holidays Act remediation).

Aer Lingus Launches Summer 2021 Schedule with Flexible Options

October 6, 2020 / WIL BALDWIN

– You and your family can travel safely and with flexibility with Aer Lingus

– Free Unlimited changes on all routes and all fare types

– Guaranteed Voucher and Cash Refund option on certain fare types

Aer Lingus today launched its summer 2021 schedule offering a range of fare options so customers can book that long-anticipated summer holiday with confidence. Aer Lingus is ensuring families can look forward to traveling safely and with flexibility in summer 2021, and today it introduced new ways to keep bookings flexible should travel plans change with its ‘Book with Confidence’ proposition. With direct flights to Europe starting at €25.99 and US and Canada at €159, now is the time to start planning summer 2021.

Chief Commercial Officer, Dave Shepherd said: “We are offering customers a range of choices. There are free unlimited changes on all routes and all fare types*. There is the option of a full cash refund** on our Advantage/Flex fares. And from today, our Smart / Plus fares includes a new feature so that customers can avail of a voucher up to 14 days before travel to any destination or within 14 days if a country’s travel guidance changes*** from just €25.99. Aer Lingus is giving our customers the confidence to dream, so you can start to plan next summer’s adventure today with confidence.

“With flights up to August 2021 available for sale, you can start planning a reunion with friends in the Algarve, a sunny beach break with family in Malaga, or a romantic adventure in a European city and have something great to look forward to next year with Aer Lingus. For those looking to travel across the Atlantic in 2021, we have 12 direct North American routes to choose from including New York, Florida, San Francisco, Boston, Chicago, and Toronto, ”

With Aer Lingus, customers can book with the confidence that the airline prioritises the safety and wellbeing of our customers and our people at all times. Earlier this year Aer Lingus introduced a range of safety measures in line with the guidance provided by the European Union Aviation Safety Agency (EASA) and the ECDC (European Centre for Disease Prevention & Control). These measures include the mandatory wearing of face masks at all times by all customers and crew. Social distancing is practiced at check in, boarding gate, boarding and disembarking the aircraft. These measures, along with an enhanced cleaning system and our state-of-the-art air filtration technology as standard on our Airbus aircraft, ensure customers have a safe and comfortable flight.

For more information on the Aer Lingus summer 2021 sale, please visit www.aerlingus.com.

Notes to Editor:

*A fare difference may apply. Unlimited changes can be made on all bookings until 31st May

** Requests for vouchers and refunds can be made up until 14 days pre-departure

***Should a country move to red on the imminent EU Travel Framework

Terms & Conditions

Vouchers are valid for 5 years and can be used on the entire Aer Lingus network.
Change Fee Rules apply and fare difference may apply.
Change or Voucher requests must be made in advance of travel or these options will not apply.

Short Haul Fare Types
	Saver	Plus	Advantage
Free Unlimited Changes*	✅	✅	✅
Guaranteed Voucher**		✅	✅
Cash Refund			✅

North Atlantic Fare Types
	Saver	Smart	Flex	Business	Business Flex
Free Unlimited Changes*	✅	✅	✅	✅	✅
Guaranteed Voucher**		✅	✅	✅	✅
Cash Refund			✅		✅

United Airlines Permanently Eliminates Change Fees

August 31, 2020 / WIL BALDWIN

The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

“Change is inevitable these days – but it’s how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request,” said Scott Kirby, CEO of United Airlines, in a video message to customers. “Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won’t be following that same playbook as we come out of this crisis. Instead, we’re taking a completely different approach – and looking at new ways to serve our customers better.”

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United’s award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United’s new flexible travel policies, visit https://www.united.com/ual/en/us/fly/travel/change-fee.html

Southwest Airlines Announces Three-Day $39 WOW Sale

August 25, 2020 / WIL BALDWIN

DALLAS, Aug. 25, 2020 /PRNewswire/ — Southwest Airlines Co. (NYSE: LUV) launched a three-day WOW Sale today through Aug. 27, 2020, 11:59 p.m. Central Daylight Time, with fares starting as low as $39 one-way. As Customers put their Hearts back into traveling, Southwest is offering low fares across the United States. Fall and winter travel is only a click away!

“As Customers begin to feel inspired to travel again, we want them to know that Southwest Airlines has their well-being and comfort in mind supported by the Southwest Promise, legendary Hospitality, and our exceptional People,” said Bill Tierney, Southwest Vice President of Marketing. “With fares as low as $39 one-way, bags that fly free, and no changes fees, Customers can easily get away to their next adventure.”

Seats, days, and markets are limited. Blackout dates and advance purchase requirements apply. See full fare rules and terms and conditions at Southwest.com. Examples of one-way low fares include:

– As low as $39 one-way nonstop between Kansas City and Minneapolis/Saint Paul

– As low as $39 one-way nonstop between Las Vegas and Oakland

– As low as $39 one-way nonstop between Houston (HOU) and Tulsa

– As low as $39 one-way nonstop between Chicago (MDW) and Detroit

– As low as $39 one-way nonstop between Nashville and Raleigh/Durham

– As low as $39 one-way nonstop between New Orleans and San Antonio

– As low as $109 one-way nonstop between HOU (HOU) and Cancun

– As low as $136 one-way nonstop between Lubbock and Cancun

– As low as $139 one-way nonstop between Baltimore/Washington and Punta Cana

SOUTHWEST AIRLINES SALE FARE RULES
Book by Aug. 27, 2020 11:59 p.m. Central Daylight Time. 14-day advance purchase required. Nonrefundable. Seats, travel days, and markets limited. Blackout dates apply.

Click the link below for the full details and conditions!

https://finance.yahoo.com/news/southwest-airlines-announces-three-day-132800321.html

What to Expect From Air New Zealand at Alert Level One

June 8, 2020 / WIL BALDWIN

Air New Zealand has shared what customers can expect while travelling with the airline when the country moves to Alert Level 1. These changes will be progressively rolled out over the coming days.

Air New Zealand General Manager Customer Experience Nikki Goodman says Alert Level 1 will mark a return to normal with regards to domestic flying.

“Social distancing is no longer a requirement, unaccompanied minors will once again be able to travel domestically, and customers will be able to travel around New Zealand again with pets as checked baggage.

“Customers are still encouraged to check-in for their flight via the Air New Zealand mobile app to save time at the airport. We recommend allowing plenty of time to process through the airport as we expect to see more people travelling at this level. As we’ve adapted our processes to support customers through Alert Level 2, we’ve gained some great insight into changes that we will adopt going forward, and customers can expect to see some of these as they travel.

“Our domestic lounges are open except for Auckland Domestic, which is undergoing refurbishment, and Wellington and Christchurch regional lounges which remain closed at this stage. Hot food will be available again and served to our customers, while other food will be pre-portioned and available at the buffet. Inflight, customers would have noticed our food and beverage service resumed under Alert Level 2 with the exception of Koru Hour. We are working closely with our partners and suppliers to bring this back over the coming weeks.

“As always, our top priority is ensuring we keep our customers and people safe, so high touch surfaces on board and in our lounges and airport spaces will continue to be cleaned regularly. Our jet aircraft are fitted with hospital-grade air systems that filter out viruses, and hand sanitiser will continue to be available across the airport, kiosks, service desks and all our aircraft for customers and staff to use as they wish.

“As we get back into more frequent flying, please be patient with us, as our contact centre and customer care teams continue to receive a high volume of enquiries. If your travel isn’t urgent, we’d appreciate if you would wait to contact us so that those with imminent travel can be prioritised. We’re thrilled to welcome more people on board, but please remember to be kind to our frontline employees – and if you are unwell or have Covid-19 symptoms please do not travel.”

Further details on the customer journey for Alert Level 1 can be found on the COVID-19 hub on the Air New Zealand website.

The airline plans to operate around 55 percent of its usual domestic capacity (compared to pre-COVID-19 levels) from July and August. On Monday the airline began operating to all 20 of the domestic ports it previously flew to.

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