DALLAS, TEXAS – Southwest Airlines Co. (NYSE: LUV) and the International Association of Machinists and Aerospace Workers (IAM) have reached a Tentative Agreement for Southwest’s more than 5,000 Customer Service Employees.
Composed of the Company’s Customer Service Agents, Customer Representatives, and Source of Support Representatives, these Employees deliver excellent Customer Service by helping our Customers get to their destinations, whether that is taking a phone call to change a Customer’s travel plans or assisting a Customer or fellow Employee on the ground at one of the airports we serve.
The IAM will communicate to its membership the details of the Tentative Agreement and the ratification process.