Tag: confidence (Page 1 of 2)

SpiceJet to Trial IATA Travel Pass

August 19, 2021 / WIL BALDWIN

GURUGRAM, August 19, 2021: In a step towards building passenger confidence as international travel picks up, SpiceJet will begin trial of IATA (International Air Transport Association) Travel Pass mobile app for digital health verification. The trial will be conducted on flights out of Mumbai to Male effective August 23, 2021.

The IATA Travel Pass is a mobile application that helps travellers to store and manage their verified certifications for Covid-19 tests or vaccinations. The Travel Pass will manage and verify the traveller’s COVID-19 status in line with governments’ health and border requirements.

In another significant development, SpiceHealth has been on-boarded by IATA as a lab partner for the Travel Pass trial. SpiceHealth is a healthcare company founded by the promoters of SpiceJet.

SpiceHealth has emerged as the fastest-growing diagnostic lab in the country – having conducted more than 3.5 million RT-PCR tests since its launch in November 2020. SpiceHealth laboratories are accredited by National Accreditation Board for Testing and Calibration Laboratories and Indian Council of Medical Research. SpiceHealth currently operates 21 labs and collection centers for RT-PCR and rapid antigen testing spread across eleven cities in India. Besides, the Company also operates seven vaccination centers across five states.

As international travel restarts, passengers will need accurate Covid-19 information and the IATA Travel Pass provides governments with the means to verify the authenticity of tests or vaccinations, airlines with the ability to provide accurate information to their passengers on test requirements and verify that a passenger meets the requirements for travel and travellers with accurate information on test requirements, where they can get tested, and the means to securely convey their travel health credentials to airlines and border authorities.

SpiceJet has been innovating constantly to enhance customer experience while offering a safe and comfortable journey. SpiceJet was the first airline to introduce Zero Change Fee in March 2021. The airline had earlier introduced a COVID insurance cover including tests, medication and consultations upon testing positive for COVID-19. The airline also introduced SpiceJet Extra seat which allows passengers the option to book two or more seats to make their travel more comfortable and hassle-free.

Aer Lingus Launches Summer 2021 Schedule with Flexible Options

October 6, 2020 / WIL BALDWIN

– You and your family can travel safely and with flexibility with Aer Lingus

– Free Unlimited changes on all routes and all fare types

– Guaranteed Voucher and Cash Refund option on certain fare types

Aer Lingus today launched its summer 2021 schedule offering a range of fare options so customers can book that long-anticipated summer holiday with confidence. Aer Lingus is ensuring families can look forward to traveling safely and with flexibility in summer 2021, and today it introduced new ways to keep bookings flexible should travel plans change with its ‘Book with Confidence’ proposition. With direct flights to Europe starting at €25.99 and US and Canada at €159, now is the time to start planning summer 2021.

Chief Commercial Officer, Dave Shepherd said: “We are offering customers a range of choices. There are free unlimited changes on all routes and all fare types*. There is the option of a full cash refund** on our Advantage/Flex fares. And from today, our Smart / Plus fares includes a new feature so that customers can avail of a voucher up to 14 days before travel to any destination or within 14 days if a country’s travel guidance changes*** from just €25.99. Aer Lingus is giving our customers the confidence to dream, so you can start to plan next summer’s adventure today with confidence.

“With flights up to August 2021 available for sale, you can start planning a reunion with friends in the Algarve, a sunny beach break with family in Malaga, or a romantic adventure in a European city and have something great to look forward to next year with Aer Lingus. For those looking to travel across the Atlantic in 2021, we have 12 direct North American routes to choose from including New York, Florida, San Francisco, Boston, Chicago, and Toronto, ”

With Aer Lingus, customers can book with the confidence that the airline prioritises the safety and wellbeing of our customers and our people at all times. Earlier this year Aer Lingus introduced a range of safety measures in line with the guidance provided by the European Union Aviation Safety Agency (EASA) and the ECDC (European Centre for Disease Prevention & Control). These measures include the mandatory wearing of face masks at all times by all customers and crew. Social distancing is practiced at check in, boarding gate, boarding and disembarking the aircraft. These measures, along with an enhanced cleaning system and our state-of-the-art air filtration technology as standard on our Airbus aircraft, ensure customers have a safe and comfortable flight.

For more information on the Aer Lingus summer 2021 sale, please visit www.aerlingus.com.

Notes to Editor:

*A fare difference may apply. Unlimited changes can be made on all bookings until 31st May

** Requests for vouchers and refunds can be made up until 14 days pre-departure

***Should a country move to red on the imminent EU Travel Framework

Terms & Conditions

Vouchers are valid for 5 years and can be used on the entire Aer Lingus network.
Change Fee Rules apply and fare difference may apply.
Change or Voucher requests must be made in advance of travel or these options will not apply.

Short Haul Fare Types
	Saver	Plus	Advantage
Free Unlimited Changes*	✅	✅	✅
Guaranteed Voucher**		✅	✅
Cash Refund			✅

North Atlantic Fare Types
	Saver	Smart	Flex	Business	Business Flex
Free Unlimited Changes*	✅	✅	✅	✅	✅
Guaranteed Voucher**		✅	✅	✅	✅
Cash Refund			✅		✅

KiwiRail Supports Prisoner Reintegration with Railway Jobs

September 7, 2020 / WIL BALDWIN

A Northland programme to help prisoners rejoin society by building their skills and confidence through rail work is an exciting new initiative which will benefit the community, KiwiRail Group Chief Executive Greg Miller says.

Regional Economic Development Minister Shane Jones has announced $640,000 funding for KiwiRail’s “Second-Steppers” programme, which will provide training and support for the reintegration of 20 prisoners back into Northland’s community.

“Government investment to revitalise Northland’s rail line is already supporting local businesses and creating jobs in Northland. This additional funding means KiwiRail will be able to give something more back to the community,” Mr Miller says.

“Everyone knows how difficult it can be for prisoners to successfully reintegrate into the community. Giving them steady work, mentoring and manaaki tānga will enable them to learn new skills and assist with rebuilding their dignity.

“To start with, five carefully selected and vetted prisoners from Northland Region Corrections Facility, near Kaikohe, will be carrying out ‘release to work’ for us for six months. They’ll each go through a special course that provides a combination of health and safety, track maintenance, and personal development training. They’ll also be learning in an environment that offers Kaitohutohu (mentors) who can help support the growth of each participant.

“We’ve been building our workforce in Northland, and we want to bring on more local staff. This programme is designed to help up-skill the prisoners, with the intention to offer them full time work at the end.

“KiwiRail has a strong Māori network, and we want to inspire our next leaders and strengthen whakawhanaungatanga (relationships) with the communities around our rail operations.

“Rail will help to transform Northland and supporting prisoners to rejoin and contribute to society is a small but important part of that effort.”

KiwiRail expects the first group of five prisoners to begin work at our Whangarei Rail Depot in late September/early October. In total, 20 prisoners are expected to go through the Second-Steppers programme over the next two years.

KiwiRail is working with Corrections in selecting prisoners for the programme. There is a thorough pre-approval process and a number of factors are taken into account when assessing a prisoner’s suitability, including the prisoner’s security classification, their release and parole eligibility dates, their behaviour and potential impact on victims. Prisoners will be subject to electronic monitoring while on our sites and while travelling to and from Northland Region Corrections Facility each day.

Delta Offers Lounge Access at London Heathrow Terminal 2

August 19, 2020 / WIL BALDWIN

Starting Thursday, Delta Air Lines’ premium customers and eligible frequent fliers will be welcomed into the award-winning Plaza Premium lounge at London-Heathrow Terminal 2.

Following their temporary move to Terminal 2 from Terminal 3, eligible Delta and Virgin Atlantic customers will be able to enjoy complimentary food and beverages in the Plaza Premium lounge before their flight. Delta offers daily flights between Heathrow and New York-JFK and a three-times-a-week service to Atlanta.

Since the pandemic, Delta has implemented a new level of clean – the Delta CareStandard – so customers can travel with confidence. In line with this ethos, Plaza Premium has also enhanced its cleaning and safety measures so customers can feel confident when they use the lounge before they fly. Customers are also encouraged to wear a face covering and practise social distancing.

“Safety is at the heart of everything we do at Delta and we’ve implemented additional measures to provide peace of mind for customers at every step of their travel journey,” said Shane Spyak, Delta’s Vice President – Europe, Middle East, Africa and India. “This includes working with our airport partners across our global network to provide additional layers of protection in lounges.”

In the U.S., there are limited Delta Sky Clubs open at Atlanta and New York-JFK airports. Customers will find seating that adheres to social distancing guidelines, plus a streamlined food and beverage offering among the measures being taken to limit touchpoints and keep the Clubs clean.

Delta remains the only U.S. airline offering nonstop service between the U.K. and United States that is keeping middle seats blocked throughout the aircraft on all routes until September 30, 2020, to help protect the health and safety of its customers and crew. Seat blocks are automatically implemented to prevent the adjacent seat being booked once a reservation is complete and seats are chosen. Parties of three or more are able to book seats together, including middle seats.

As part of its COVID-19 health and safety measures, Delta requires employees and customers to wear a face mask or appropriate covering when travelling. The airline also has enhanced booking flexibility in place on flights purchased until August 31, 2020, to provide reassurance to customers should they need to amend their plans. Changing an existing booking is easy via the “My trips” area on delta.com.

Furthermore, the airline has a rigorous onboard cleanliness programme, which includes:

– Sanitizing the aircraft before every flight

– State-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of fine particles in the air, including viruses and bacteria, on all trans-Atlantic flights (and mostly across Delta’s network).

– Boarding flights from back-to-front – reducing the instances of customers needing to pass by one another

– Temporarily streamlining onboard food and beverage service to reduce touchpoints

– Providing supplies directly to customers when available, including hand sanitizers in wellness kits

‘Consumers Can Fly With Confidence and Safety Today’

June 9, 2020 / WIL BALDWIN

In a recent appearance on the “Conversations with Mike Milken” podcast, Delta CEO Ed Bastian shared with the Milken Institute founder how the global airline is providing a safe travel experience for customers and employees, while also moving toward recovery amid the worldwide pandemic.

“In my opinion, consumers can fly with confidence and safety today,” he said. “We are taking the same measures towards the personal safety of our customers on board our planes, just as we do the flight safety of the experience.”

Bastian continued to highlight the many steps being taken to give customers confidence when traveling, including electrostatic spraying, back-to-front boarding, capping load factors at 60 percent and requiring masks for employees and customers.

“The reason I go through all those steps is that security and safety is in our DNA,” Bastian shared. “That’s the core of our franchise.”

The May 21 interview, which aired June 4, is part of Milken’s pandemic podcast series featuring notable industry leaders and medical experts. A replay of the complete interview is available.

Finnair Boosts Reliability of Regional Fleet with ATR Global Maintenance Agreement

May 27, 2020 / WIL BALDWIN

ATR and one of its long-standing customers, the Finnish airline Finnair, signed a 10-year Global Maintenance Agreement (GMA). Through this package, Finnair and Nordic Regional Airlines (NoRRA) – who operates Finnair’s regional ATR traffic – will benefit from a customised support from ATR, which will help the airline better anticipate maintenance costs while enhancing the dispatch reliability of its fleet of 12 ATR 72-500.

This pay-by-the-hour contract covers the repair, overhaul and pooling services of Line Replaceable Units, along with their door-to-door delivery and an on-site leased stock of spare parts. Finnair will also benefit from blades maintenance and availability, and maintenance recommendations based on ATR’s expertise to enhance aircraft reliability.

Juha Ojala, Vice President Technical Operations of Finnair, declared: “Our ATR flights form a key part of our feeder traffic to our Helsinki hub, and as a large share of our customers are transfer customers, they have strong expectations in terms of punctuality and reliability. This Global Maintenance Agreement is one step further in our relationship with ATR and ensures we benefit from the most suitable services, so that we can in turn provide our customers with a reliable and punctual travel experience.”

Stefano Bortoli, Chief Executive Officer of ATR, added: “Finnair is new to our GMA programme but they have been part of the ATR family from the very beginning, as they took delivery of their first ATR aircraft, MSN 006, in 1986. During the challenging times we are currently living, the confidence from a valued customer is the best tribute they can offer to the quality and economics of our products and services. We are looking forward to sharing our knowledge and expertise with Finnair, so that they can in turn keep on operating regional traffic in a responsible and efficient fashion.”

Alstom to Equip Another 19 ICE High-Speed Trains with ETCS

February 12, 2020 / WIL BALDWIN

Alstom has obtained an order by Deutsche Bahn AG (DB) to retrofit 19 additional ICE1 high-speed trains with the newest ETCS signalling standard. The retrofitting work, worth more than €10 million, is scheduled to be completed by September 2021.

The project is a follow-up contract for the ICE 1, of which Alstom had already retrofitted 39 trains for the commissioning of the VDE 8 high-speed line connecting Berlin and Munich. Since the opening of the high-speed line passenger numbers have more than doubled.

‘We are delighted that Deutsche Bahn has again passed a vote of confidence in Alstom for this complex retrofit. This is a further step towards making Germany fit for digital rail guarantees Deutsche Bahn a uniform and flexibly deployable ICE fleet’, says Dr. Joerg Nikutta, Alstom Managing Director Germany & Austria.

The contract includes development, design and manufacture of the digital signalling system ETCS Level 2 Baseline 3 as well as its installation, connection to existing train control systems and commissioning. The new system will ensure a continuous communication between the vehicle and the track.

The retrofitting work will be implemented in cooperation with several Alstom sites: Berlin, Braunschweig (installation design and project management), Charleroi, Belgium (product development, validation and assembly for ETCS) and Lyon/Villeurbanne, France (manufacture of components). The conversion and recommissioning of the vehicles will be carried out at the ICE-plant in Hamburg-Eidelstedt.

With 15 years of experience putting into service ERTMS Level 2 digital signalling solutions, Alstom is a global pioneer in its development and implementation. With projects in 30 countries, Alstom has installed nearly 40% of the Trackside ERTMS Level 2 equipment in service in Europe and equipped over 8,000 trains of 200 different types with its Atlas On-board ERTMS solution. Atlas is a scalable solution that can be adapted to all types of traffic and operational needs: passengers and freight, high-speed or suburban.

Boeing Statement on 737 MAX Simulator Training

January 7, 2020 / WIL BALDWIN

Boeing is recommending 737 MAX simulator training in addition to computer based training for all MAX pilots prior to return to service of the 737 MAX. This recommendation takes into account our unstinting commitment to the safe return of service as well as changes to the airplane and test results. Final determination will be established by the regulators.

“Safety is Boeing’s top priority,” said interim Boeing CEO Greg Smith. “Public, customer and stakeholder confidence in the 737 MAX is critically important to us and with that focus Boeing has decided to recommend MAX simulator training combined with computer-based training for all pilots prior to returning the MAX safely to service.”

Boeing Announces Leadership Changes

December 23, 2019 / WIL BALDWIN

David L. Calhoun Named President and CEO
Lawrence W. Kellner to Become Chairman of the Board
New Leadership to Bring Renewed Commitment to Transparency and Better Communication With Regulators and Customers in Safely Returning the 737 MAX to Service

Boeing [NYSE: BA] announced today that its Board of Directors has named current Chairman, David L. Calhoun, as Chief Executive Officer and President, effective January 13, 2020. Mr. Calhoun will remain a member of the Board. In addition, Board member Lawrence W. Kellner will become non-executive Chairman of the Board effective immediately.

The Company also announced that Dennis A. Muilenburg has resigned from his positions as Chief Executive Officer and Board director effective immediately. Boeing Chief Financial Officer Greg Smith will serve as interim CEO during the brief transition period, while Mr. Calhoun exits his non-Boeing commitments.

The Board of Directors decided that a change in leadership was necessary to restore confidence in the Company moving forward as it works to repair relationships with regulators, customers, and all other stakeholders.

Under the Company’s new leadership, Boeing will operate with a renewed commitment to full transparency, including effective and proactive communication with the FAA, other global regulators and its customers.

“On behalf of the entire Board of Directors, I am pleased that Dave has agreed to lead Boeing at this critical juncture,” Mr. Kellner said. He added, “Dave has deep industry experience and a proven track record of strong leadership, and he recognizes the challenges we must confront. The Board and I look forward to working with him and the rest of the Boeing team to ensure that today marks a new way forward for our company.”

Mr. Calhoun said, “I strongly believe in the future of Boeing and the 737 MAX. I am honored to lead this great company and the 150,000 dedicated employees who are working hard to create the future of aviation.”

Boeing Statement Regarding 737 MAX Production

December 16, 2019 / WIL BALDWIN

Boeing suspends 737 MAX production starting in January due to certification in 2020
Reduced production output enables prioritization of stored aircraft delivery
No layoffs or furlough expected at this time

Safely returning the 737 MAX to service is our top priority. We know that the process of approving the 737 MAX’s return to service, and of determining appropriate training requirements, must be extraordinarily thorough and robust, to ensure that our regulators, customers, and the flying public have confidence in the 737 MAX updates. As we have previously said, the FAA and global regulatory authorities determine the timeline for certification and return to service. We remain fully committed to supporting this process. It is our duty to ensure that every requirement is fulfilled, and every question from our regulators answered.

Throughout the grounding of the 737 MAX, Boeing has continued to build new airplanes and there are now approximately 400 airplanes in storage. We have previously stated that we would continually evaluate our production plans should the MAX grounding continue longer than we expected. As a result of this ongoing evaluation, we have decided to prioritize the delivery of stored aircraft and temporarily suspend production on the 737 program beginning next month.

We believe this decision is least disruptive to maintaining long-term production system and supply chain health. This decision is driven by a number of factors, including the extension of certification into 2020, the uncertainty about the timing and conditions of return to service and global training approvals, and the importance of ensuring that we can prioritize the delivery of stored aircraft. We will continue to assess our progress towards return to service milestones and make determinations about resuming production and deliveries accordingly.

During this time, it is our plan that affected employees will continue 737-related work, or be temporarily assigned to other teams in Puget Sound. As we have throughout the 737 MAX grounding, we will keep our customers, employees, and supply chain top of mind as we continue to assess appropriate actions. This will include efforts to sustain the gains in production system and supply chain quality and health made over the last many months.

We will provide financial information regarding the production suspension in connection with our 4Q19 earnings release in late January.

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