Tag: consumers

Milan court rules in favor of ryanair online distribution model

February 14, 2024 / WIL BALDWIN

Milan, Italy, February 14, 2023 – Ryanair Holdings PLC (Dublin: RYA), Europe’s No.1 airline, today welcomes the judgments of the Milan Court of Appeal conclusively rejecting Lastminute and Viaggiare’s claims that Ryanair’s exclusive online distribution model constitutes an abuse of a dominant position.

Ryanair has long campaigned to protect customers from price gouging by OTAs who continue to dupe unsuspecting consumers by unlawfully scraping Ryanair’s website, including by overcharging for air fares and ancillary services, using fake customer accounts, fake customer payment cards and fake customer emails. This can be hugely detrimental to customers who, apart from being overcharged, cannot access their Ryanair bookings, make the necessary security declarations, access refunds, or receive direct email communications (such as online check-in reminders) from Ryanair. This historical and precedent-setting Court ruling is a major step forward in protecting unsuspecting consumers from being overcharged by OTAs, and will help to ensure that Ryanair customers always get the lowest fares, the best customer service, and real time email communications.

Ryanair has recently concluded pro-consumer deals with the OTAs Love Holidays and Kiwi so that they can market our flights to their customers, without hidden mark-ups and with full transparency for passengers to protect them against overcharging.

Forward-Looking Statements

This press release may contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including expected delivery dates. Such statements are based on current expectations and projections about our future results, prospects and opportunities and are not guarantees of future performance. Such statements will not be updated unless required by law. Actual results and performance may differ materially from those expressed or forecasted in forward-looking statements due to a number of factors, including those discussed in our filings with the Securities and Exchange Commission.

Ryanair agrees on new partnership deal with OTA kiwi.com

January 29, 2024 / WIL BALDWIN

KIWI GUARANTEE NO OVERCHARGING FOR RYANAIR FLIGHTS/ANCILLARIES

Following the recent approved partnership between Ryanair Holdings PLC (Ireland: RYA) and OTA, loveholidays.com. Ryanair today (Monday, January 29) announced a new partnership agreement with approved OTA, Kiwi.com, which guarantees that Kiwi will now have direct access to the Ryanair.com website without screenscraping, and Kiwi agree to provide their customers with low Ryanair prices for flights and ancillaries, and will see Kiwi provide the direct accurate customer contact and payment details to Ryanair.

This new approved OTA deal means that Kiwi customers can now buy Ryanair flights/ancillaries at real prices (without mark-ups) via the Kiwi.com website, and Kiwi customers will have direct access to their myRyanair account and will receive all Ryanair flight info directly to their email from Ryanair. Kiwi customers will no longer need to complete Ryanair’s customer verification process which unauthorised OTA Pirates’ customers must continue to do.

In addition to these benefits, this deal also allows customers to enjoy Kiwi virtual interline service which allows customers to book connecting flights, but if they miss their connection flight, Kiwi will reaccommodate passengers free of charge on the next available flight.

Ryanair has long campaigned for all consumers to be protected from OTA Pirate overcharges and pricing scams, and an end to fake customer contact and payment info. This approved OTA partnership with Kiwi demonstrates how OTAs can work with Ryanair in a transparent way that eliminates the need for anti-consumer practices while giving Kiwi.com passengers direct access to Ryanair’s low prices with no overcharges or price scams.

Forward-Looking Statements

Airasia Exploring Urban Drone Delivery Options

March 7, 2021 / WIL BALDWIN

Malaysian consumers can look forward to a new shopping experience as Teleport, the logistics venture of airasia Digital today partnered with Malaysian Global Innovation and Creativity Centre (MaGIC), the Lead Secretariat of the National Technology and Innovation Sandbox (NTIS), to launch the Urban Drone Delivery Sandbox and develop a long-term viability of urban drone delivery service.

The pilot project for the delivery of goods from airasia’s e-commerce platforms including airasia shop using automated drones is set to be carried out through a 6-month phased approach at the third National Technology and Innovation Sandbox (NTIS) test site in Cyberjaya. The service is currently at testing stage with two local drone operators VStream Revolution Sdn Bhd and Meraque Services Sdn Bhd.

The first phase of the project in Cyberjaya seeks to assess the capability, experience, approval process, deployment readiness and service expansion of the drone operators. The service will be deployed upon a successful trial phase and might be expanded beyond the sandbox environment.

As a national solution coordination and facilitation centre, NTIS provides a critical step by eliminating all or selected processes and/or regulatory requirements to accelerate the development of innovative solutions from the R&D stage to being commercially ready.

In realising this project, NTIS has been working closely with Malaysia’s sole technical regulator, Civil Aviation Authority of Malaysia (CAAM) to ensure the safety and security of Unmanned Air Services in urban settings meets the requirements and regulations as set by CAAM. This is to ensure that public safety remains the highest priority whilst facilitating technology advancement.

Ryanair Returning To Belfast City Airport, Launching 8 New Routes For Summer 2021

March 4, 2021 / WIL BALDWIN

Belfast, Northern Ireland – Ryanair (London: RYA.L), Europe’s no. 1 airline, today (04 March) announced it will return to Belfast City Airport after 11 years and is delighted to launch 8 new routes for summer ’21 connecting Belfast to a host of popular international summer destinations.

Northern Ireland consumers can now book a sunshine getaway to summer favourites, including Malaga (7 x weekly), Mallorca (7 x w), Faro (7 x w), Alicante (7 x w), Barcelona (5 x w), Ibiza (2 x w), Milan Bergamo (2 x w) and Valencia (2 x w), flying on the lowest fares and with the option to avail of Ryanair’s “zero change fee” offer should plans change.

The UK’s highly successful rollout of their vaccination program, which has seen almost 35% of the adult population of Northern Ireland already vaccinated, gives customers the confidence that Summer travel will be possible and with low fares now available from Belfast City Airport, there’s never been a better time to book a break to one of these 8 fantastic sun destinations for Summer 2021.

To celebrate the return to Belfast City Airport, Ryanair has launched a seat sale, with fares available from just £14.99 for travel from June to October 2021, which must be booked by midnight Saturday, 6^th March only on Ryanair.com.

‘Consumers Can Fly With Confidence and Safety Today’

June 9, 2020 / WIL BALDWIN

In a recent appearance on the “Conversations with Mike Milken” podcast, Delta CEO Ed Bastian shared with the Milken Institute founder how the global airline is providing a safe travel experience for customers and employees, while also moving toward recovery amid the worldwide pandemic.

“In my opinion, consumers can fly with confidence and safety today,” he said. “We are taking the same measures towards the personal safety of our customers on board our planes, just as we do the flight safety of the experience.”

Bastian continued to highlight the many steps being taken to give customers confidence when traveling, including electrostatic spraying, back-to-front boarding, capping load factors at 60 percent and requiring masks for employees and customers.

“The reason I go through all those steps is that security and safety is in our DNA,” Bastian shared. “That’s the core of our franchise.”

The May 21 interview, which aired June 4, is part of Milken’s pandemic podcast series featuring notable industry leaders and medical experts. A replay of the complete interview is available.

Airbus Says Higher U.S. Tariffs on EU Planes Will Harm U.S. Airlines, Consumers

February 14, 2020 / WIL BALDWIN

WASHINGTON (Reuters) – The U.S. government’s decision to raise tariffs on European-built aircraft will hit U.S. airlines already facing a shortage of aircraft and complicate efforts to reach a negotiated settlement with the European Union, Airbus <AIR.PA> said.

The European planemaker said it would continue discussions with its U.S. customers to “mitigate effects of tariffs insofar as possible” and hoped the U.S. Trade Representative’s office would change its position.

“USTR’s decision ignores the many submissions made by U.S. airlines, highlighting the fact that they – and the U.S. flying public – ultimately have to pay these tariffs,” the company said in a statement.

(Reporting by Andrea Shalal; Editing by Daniel Wallis)

Lincoln Electric SUV to use Ford-backed Rivian ‘Skateboard’ Chassis

November 28, 2019 / WIL BALDWIN

DETROIT — A battery-powered Lincoln SUV, due in mid-2022, will be the first Ford Motor Co. vehicle built on a custom electrified chassis that resembles a skateboard, which was developed by Ford-backed startup Rivian, according to several people familiar with the program.

The all-wheel-drive Lincoln SUV could compete against Rivian’s R1S, an electric sport utility vehicle slated to go into production in early 2021 that will be priced from $72,500. Both models will use Rivian’s so-called skateboard, a flexible platform that combines electric motors, batteries, controls and suspension.

On Tuesday, Ford declined to comment. Rivian did not respond to a request for comment.

The new Lincoln, which carries the internal program code U787, also could compete with premium offerings from others, including General Motors Co, which plans to introduce at least two new electric SUVs by 2023, one for Cadillac and one that could revive the Hummer name, sources have said.

Ford invested $500 million in Rivian this year and plans to help it begin production next year at a former Mitsubishi plant in Normal, Illinois.

When Ford made the investment, it said it would use Rivian’s skateboard to develop its own electric vehicle, but did not disclose details.

It is not clear where Ford intends to build the Lincoln SUV, which will be among the first of several battery-powered utility vehicles planned for Ford’s premium brand in North America and China, according to supplier sources familiar with those programs who asked not to be identified.

Ford expects to introduce a compact Lincoln electric crossover in late 2021 or early 2022 and a mid-size companion in 2023, the sources said.

The U.S. auto industry plans to invest billions of dollars over the next few years to build all-electric pickups and SUVs, sectors of the market that have been among the most profitable, especially for Detroit-based automakers.

But analysts have questioned whether demand from consumers and commercial customers will come close to matching production.

Founded in 2009, Rivian has raised $1.9 billion from investors, including e-commerce giant Amazon, which has ordered 100,000 electric delivery vehicles from Rivian. The first Amazon vans will be built in Normal and are to be delivered in 2021.

Ford aims to sell an electric F-series pickup in late 2021, sources have said. It also will offer the electric Mustang Mach E SUV next year as part of plans to invest $11.5 billion by 2022 electrifying its vehicles.