In a recent appearance on the “Conversations with Mike Milken” podcast, Delta CEO Ed Bastian shared with the Milken Institute founder how the global airline is providing a safe travel experience for customers and employees, while also moving toward recovery amid the worldwide pandemic.
“In my opinion, consumers can fly with confidence and safety today,” he said. “We are taking the same measures towards the personal safety of our customers on board our planes, just as we do the flight safety of the experience.”
Bastian continued to highlight the many steps being taken to give customers confidence when traveling, including electrostatic spraying, back-to-front boarding, capping load factors at 60 percent and requiring masks for employees and customers.
“The reason I go through all those steps is that security and safety is in our DNA,” Bastian shared. “That’s the core of our franchise.”
The May 21 interview, which aired June 4, is part of Milken’s pandemic podcast series featuring notable industry leaders and medical experts. A replay of the complete interview is available.
Core to Delta’s mission of connecting the world is our work to first reflect and respect the world. Often, misunderstanding can be one of our biggest barriers to connection.
To broaden understanding of ourselves, our world, our differences and all that we share, Delta hosted our second Day of Understanding with over 300 guests at the Delta Flight Museum in Atlanta.
The day was one pin on Delta’s map to seek diversity and promote inclusion, following Ed Bastian’s commitment to the CEO Action for Diversity & inclusion, a movement including more than 850 of the country’s leading CEOs and presidents to advance diversity and inclusion in the workplace.
Bastian hosted the event in partnership with the Office of Global Diversity and Inclusion and the Diversity and Inclusion Council.
“Our journey of diversity and inclusion at Delta is one of continuous progress. And it is not a journey we will win alone, nor a milestone that can be achieved overnight. Like the value diversity places on unique perspectives, it will take each of our unique commitments to seeing this succeed at Delta,” said Bastian. “I am personally invested in seeing Delta continue to grow and improve in this space, but it will truly take a shared responsibility from each member of the Delta family to make this a success.”
Eric Phillips, Senior Vice President – Pricing and Revenue Management and Chairman of Delta’s Corporate Diversity and Inclusion Council, added: “Diversity and inclusion is not this altruistic term. It’s a business imperative, and importantly, it’s a skill and a capability. We want to be world-class in diversity & inclusion the same way we’re world-class in operational reliability, the same way we’re world class in revenue generation, the same way that we’re world class in taking care of our customers.”
The event included a moderated training on how to have “R.I.C.H.” dialogues – which Reggie Butler, CEO of Performance Paradigms, calls conversations around race, identity, culture and heritage. Within the next 18 months, Delta is aiming to train people at every level of the organization with programs for employees and leaders at every level of the company to engage in a similar dialogue in smaller groups.“It’s our differences that add perspective and value that Delta needs,” said Keyra Lynn Johnson – Chief Diversity & Inclusion Officer. “As we talk about our similarities, I don’t ever want us to overshadow that our differences are an important part of what makes Delta unique. And we are going to put those differences to work today.”
D&I teams and employees from Coca-Cola, Expedia, The Home Depot, Korn Ferry, PwC, and UPS joined Delta’s event. Special guests also included Delta Board of Directors members Kathy Waller, William “Bill” Easter, and David Taylor.
“We have heard time and time again that it is the Delta people that make [diversity and inclusion] happen. And you ought to know that that is authentically said because in the boardroom we hear it each meeting,” said David Taylor, Chairman, President and CEO of The Procter & Gamble Company.
“To create a culture that’s truly inclusive, that unlocks the potential in this room and throughout the company… it’s going to be a force to be reckoned with. More than just the best company in your industry, you’ll impact so many people.”
Take the “I Act On” pledge to check your bias, speak up for others and show up for all here. Learn more about how Delta is seeking diversity, promoting inclusion and celebrating Black History this month here.
LAS VEGAS (Reuters) – Spirit Airlines <SAVE>, a fast-growing, low-cost U.S. carrier that flies an all-Airbus SE <EADSY> fleet, is looking at both the Airbus A321neo and a larger Boeing Co <BA> aircraft to fuel its growth, Chief Executive and President Ted Christie said on Monday.
“The A321neo is certainly something we’re looking at, but we’re also in conversations with Boeing about their larger airplane too, so it’s all on the table,” Christie said at an aviation conference.
(Reporting by Tracy Rucinski; Editing by Steve Orlofsky)
MIRAMAR, Fla., Aug. 26, 2019 (GLOBE NEWSWIRE) — Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Beginning in September, the technology, powered by global conversational commerce solutions provider LivePerson, will open a new direct line of communication between Spirit’s English and Spanish-speaking Guest Relations and Reservations teams and the millions of Spirit Guests in the United States, the Caribbean, and Latin America, who already use WhatsApp every day.
“We launched this service to better connect with our Guests, both domestically and abroad, as many have told us that they would rather communicate on a familiar and convenient service like WhatsApp,” said Bobby Schroeter, Vice President of Sales & Marketing at Spirit Airlines. “We know WhatsApp is incredibly popular in the United States, but also in the more than two dozen destinations we serve in the Caribbean and Latin America. From travel updates to adding a bag to your reservation, this new messaging service allows Guests to communicate with us in English and Spanish and to opt in to WhatsApp messaging. It is all part of our goal to elevate and improve our Guest experience.”
The launch of WhatsApp support comes as a direct result of Spirit’s new partnership with LivePerson, a global leader in conversational commerce solutions. Beyond WhatsApp, the partnership also makes it possible for Spirit Guests who call to get immediate support by opting to begin a messaging conversation with Spirit representatives instead.
These new Guest solutions will also leverage LivePerson’s new AI-powered Maven Assist capability, which recommends the optimal next actions for human agents to take, including surfacing content or suggesting virtual assistants capable of responding to a Guest’s intent. Guests will still retain the ability to message with a live representative at any time during the process to address questions, comments and situations that are best suited for a live specialist.
“We’re excited to enable this new connection for America’s fastest growing airline, providing a powerful, engaging way for Guests to connect with Spirit on their own time,” said Rick Winnard, Global Head of Gainshare Programs at LivePerson. “Guests want to be able to ask questions, add products, and get immediate help without waiting, and with Spirit we’re making it possible for them to do so in the messaging channels they prefer.”
In addition to new WhatsApp and messaging support, Spirit will continue to serve its Guests via its social media channels, on Twitter and Facebook. Over the past two years, Spirit has heavily invested in the Guest experience touching all aspects of the journey, including on-time performance, Guest care technology, and in-flight products.
