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Delta Only U.S. Airline to Block Middle Seats Through March 30, 2021

November 22, 2020 /

The health and safety of our customers and employees remains our top priority. The Delta CareStandard encompasses more than 100 protective measures, such as sanitizing every flight, a comprehensive employee COVID testing program, and the use of industrial-grade HEPA filters that extract more than 99.99% of particles, including viruses. Read more about the Delta CareStandard.

Taking the Stress Out of Flying 

Delta is making it easier to plan and book your next trip.

Delta launched a new interactive map on delta.com that gives customers the power to search, view and click-to-book their desired destination all in one place, giving full control and a better understanding of current travel restrictions and what to expect upon arrival.

The data is curated from government agencies and the International Air Transport Association to provide detailed insight into quarantine and testing requirements, travel forms and paperwork, local health information, local COVID-19 guidelines, and links to necessary forms and applications needed prior to travel.

In addition to a new trip planning tool, we’re offering greater flexibility if you ever need to change your plans, including:

  1. No change fees for a U.S. domestic ticket or domestic award ticket, excluding Basic Economy fares.
  2. No change fees for all domestic and international tickets purchased through Dec. 31, 2020, even if scheduled to travel next year.
  3. Extending the use of travel credits through December 2022 for travel originally scheduled to depart before March 31, 2021 (if the ticket was purchased before April 17, 2020).

Delta Waives Change Fees for Travelers Affected by Typhoon Haishen

September 6, 2020 /

Delta teams in the airline’s Operations and Customer Center are monitoring the impact of Typhoon Haishen.

Due to Haishen’s projected forecast, Delta has issued a travel waiver for flights to and from Seoul, South Korea. This waiver allows customers with flexibility in their travel plans to make a one-time change to their itinerary without incurring a change fee.

Customers are encouraged to check their flight status on Delta.com or the Fly Delta mobile app. Customers can also get updates sent directly to their mobile device or by email.

Delta Extends Medallion Status, Club Memberships, and More for SkyMiles Members

April 6, 2020 /
  • Medallion Members will be able to enjoy their current Status through 2021 
  • Other program and card benefits will be extended between six months and one year

Delta SkyMiles Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020. The 12-month Status extension is part of Delta’s work to offer greater flexibility as coronavirus impacts travel plans, so customers can rest assured their Status will be there when they’re ready to fly. 

“On behalf of all of us at Delta, I want to thank our customers for your continued loyalty during these unprecedented times. While our focus is on keeping customers and employees safe and healthy today and always, you are a part of the Delta family and we know how important these benefits are to you,” said Sandeep Dube, Delta’s Senior Vice President – Customer Engagement and Loyalty, and CEO of Delta Vacations. “That’s why as coronavirus continues to dramatically impact travel across the globe, you don’t have to worry about your benefits – they’ll be extended so you can enjoy them when you are ready to travel again.”

The following updates will happen automatically over the coming weeks, with no action needed from customers.

  • Medallion Members:
    • All Medallion Status for 2020 will be automatically extended for the 2021 Medallion Year.
    • All Medallion Qualification Miles (MQMs) from 2020 are being rolled over to 2021 to qualify for 2022 Medallion Status.
  • Delta Sky Club Individual and Executive memberships with an expiration of March 1, 2020, or later will receive six additional months of Delta Sky Club access beyond their expiration date.
  • Delta SkyMiles American Express Card Members:
    • If you have one of the following in your SkyMiles profile “My Wallet” that is valid now or has expired since March 1, 2020, we are extending the expiration dates to give you additional time to enjoy your benefits:
      • Delta SkyMiles Gold Card Members with a $100 Delta flight credit will get a six-month extension beyond their current expiration date.
      • Delta SkyMiles Platinum Card Members with Companion Certificates with an original expiration date between March 1 and June 30, 2020, can use them when they book and fly by Dec. 31, 2020, and those that expire between July 1, 2020, and April 1, 2021, will receive an additional six months beyond the current expiration date.
      • Delta SkyMiles Reserve Card Members with Companion Certificates with an original expiration date between March 1 and June 30, 2020, can use them when they book and fly by Dec. 31, 2020, and those that expire between July 1, 2020, and April 1, 2021, will receive an additional six months beyond the current expiration date.
      • Delta SkyMiles Reserve Card Members will also get a six-month extension to use their Delta Sky Club One-Time Guest Passes beyond their current expiration date.
  • SkyMiles Members:
    • If you have one of the following in your SkyMiles profile “My Wallet” that is valid now or has expired since March 1, 2020, we are extending the expiration dates to give you additional time to enjoy your benefits:
      • Upgrade Certificates or $200 Travel Vouchers with an original expiration date between March 1 and June 30, 2020, are extended – now, they can be booked and flown by Dec. 31, 2020. And, SkyMiles Members with Upgrade Certificates or $200 Travel Vouchers that expire after June 30, 2020, will receive an additional six months beyond the current expiration date.
      • SkyMiles Select members will receive a six-month extension to the Priority Boarding benefit and any unused drink vouchers.

“We are continuously monitoring how coronavirus impacts travel and will make additional adjustments to support our customers’ needs as the pandemic evolves,” said Dube.

SkyMiles Members enrolled in a challenge or promotion to earn Medallion Status, such as the Status Match Challenge, Reclaim My Status or a promotion offered through their employer, can restart that promotion when they are ready to travel again. Those Members will receive next steps from Delta in the coming weeks.

Even more details can be found on Delta.com.

Delta to Suspend Los Angeles to Sydney Service March 18 Through mid-April

March 16, 2020 /

Following self-quarantine restrictions issued by the Australian government, Delta is temporarily suspending service from Los Angeles to Sydney beginning March 18 through April 11.

The last flight from L.A. to Sydney will depart Tuesday, March 17. The last flight from Sydney to L.A. will depart Thursday, March 19.

See here for a list of all current schedule changes.

CHANGING YOUR FLIGHT

Delta has waived change fees for customers traveling to, from or through Australia through May 31. Additional details are available on delta.com.

To help address customers with immediate travel needs, Delta is asking those who do not have travel in the next 72 hours to wait and contact the airline closer to their trip. Customers can also change or cancel a flight anytime before their travel date using My Trips on Delta.com.

To provide even more flexibility, any Delta ticket expiring in March or April is being extended to enable rebooking and travel until Dec. 31, 2020. If you’re not able to adjust your plans in time and don’t make your flight, your ticket number automatically becomes an unused eCredit within 24 hours that can be used to rebook a flight in My Trips or with Delta Reservations.

CAPPED FARES

To ensure customers can travel with financial peace of mind, Delta will cap fares to and from all destinations Delta serves throughout the U.S. and Canada through March 31. These fare caps are in place in all cabins, from Delta One to Main Cabin.

PROVIDING A SAFE AND CLEAN ENVIRONMENT  

Delta’s highest priority is to ensure the health and safety of customers and employees. The airline is regularly disinfecting check-in kiosks, ticket counters, gate areas, jet bridges, and more multiple times a day. More information on our cleaning procedures can be found here. 

Delta Suspends Atlanta-Rome Flights March 11 through April 30

March 9, 2020 /
  • New York-JFK to Rome service continues
  • Seasonal service between Detroit and Rome is postponed until May 1.

Due to the continued spread of COVID-19, Delta is temporarily suspending service between Atlanta Hartsfield-Jackson International Airport (ATL) and Rome Leonardo da Vinci-Fiumicino Airport (FCO) starting Wednesday, March 11 through April 30.

Additionally, seasonal Detroit to Rome service will be delayed to May 1. It was originally scheduled to begin April 1.

Delta is also extending its suspension of service from New York – John F. Kennedy International Airport (JFK) to Milan Malpensa Airport (MXP) to May 20. Service from New York-JFK to Venice Marco Polo Airport (VCE) is postponed to May 21.

Customers traveling between Rome and the United States will continue to have access through New York-JFK from March 11 through April 30. New York-JFK to Rome will be Delta’s only flight to Italy during this period.

The airline’s flight schedule between the U.S. and Rome will be as follows:

FlightMarchApril
JFK-Rome (no changes)5x Weekly5x Weekly

Making changes to your flight

Customers with affected travel plans can go to the My Trips section of delta.com to help them understand their options. These may include rebooking on alternate Delta flights, rebooking on flights after April 30, rebooking on alternate or partner airlines, refunds or contacting us to discuss additional options. Delta continues to offer a change fee waiver for customers who wish to adjust their travel plans.

For all flight changes due to COVID-19, visit: https://news.delta.com/changes-our-flying

The latest information about Delta’s response to COVID-19 is available at: news.delta.com/coronavirus

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