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Emirates Re-Opening Worldwide Lounges Beginning With Cairo

November 28, 2020 /
Throughout the day, lounge staff will sanitise each seat and table after customers leave. In addition, the lounge will be sanitised and fumigated regularly.

Emirates is re-opening its lounges around the world, beginning with the Emirates lounge in Cairo International Airport. In the coming weeks, Emirates’ customers can look forward to once again enjoying Emirates lounge services in other destinations including New York’s JFK International and Manchester Airport.

The airline has redesigned its lounge offering and introduced additional health and safety measures. The new protocols will be rolled out in each lounge.

The buffet offering will be changed to an a la carte service with contactless menus activated by QR code. Throughout the day, lounge staff will sanitise each seat and table after customers leave. In addition, the lounge will be sanitised and fumigated regularly.

All employees working in the lounge will be wearing masks and social distancing protocols are in place throughout the lounge. Seating capacity will be halved as every other sofa seat is left unoccupied. To ensure food safety, catering staff will be wearing masks, gloves and personal protective equipment (PPE). Newspaper, magazines and other reading materials will not be available to minimise the risk of infection by touch.

The Emirates lounge in concourse B in Dubai International airport is also open with a redesigned service and designated First Class area. In the recent months, Emirates has been introducing services aimed at providing customers with a safe and seamless airport experience. The integrated biometric path at Dubai International airport is the latest in a host of initiatives by Emirates, allowing customers to go from check-in to boarding purely by facial recognition.

Emirates continues to gradually reinstate its signature services after rigorous review and careful redesign to ensure the health and safety of customers and employees.

On board, the celebrated A380 Onboard Lounge and Shower Spa have resumed operations, while Emirates’ onboard dining experience has returned to its signature service while observing strict hygiene protocols.

Emirates customers can travel with peace of mind with the airline’s flexible booking options and multi-risk travel insurance, including COVID-19 coverage on every flight. Emirates has also implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees.

Emirates is re-opening its lounges around the world beginning with the Emirates lounge in Cairo International Airport. The airline has redesigned its lounge offering and introduced additional health and safety measures. The new protocols will be rolled out in each lounge.

Air New Zealand Update Following Alert Level Announcement

August 24, 2020 /

– Air New Zealand is supportive of today’s news mandating the wearing of masks or face coverings on public transport, including aircraft, from Monday 31 August due to Covid-19

Air New Zealand Chief Executive Officer Greg Foran says customers flying from Auckland have been required to wear masks while it has been at Alert Level 3 and it has been recommended for customers travelling from other ports.

“We will now start to review our domestic network and will be contacting customers who may be affected by the extension of current Alert Levels.

“We understand the impacts these disruptions cause to our customers and we’ll do our best to get our customers to where they need to be.”

Fare flexibility is still in place and the airline encourages those who no longer wish to fly to opt to hold their fare in credit through its online booking tool.

The airline has been operating a reduced domestic schedule to and from Auckland while it has been at Alert Level 3. The majority of the rest of Air New Zealand’s network has remained unchanged but with physical distancing in place.

Delta Offers Lounge Access at London Heathrow Terminal 2

August 19, 2020 /

Starting Thursday, Delta Air Lines’ premium customers and eligible frequent fliers will be welcomed into the award-winning Plaza Premium lounge at London-Heathrow Terminal 2. 

Following their temporary move to Terminal 2 from Terminal 3, eligible Delta and Virgin Atlantic customers will be able to enjoy complimentary food and beverages in the Plaza Premium lounge before their flight. Delta offers daily flights between Heathrow and New York-JFK and a three-times-a-week service to Atlanta.

Since the pandemic, Delta has implemented a new level of clean – the Delta CareStandard – so customers can travel with confidence. In line with this ethos, Plaza Premium has also enhanced its cleaning and safety measures so customers can feel confident when they use the lounge before they fly. Customers are also encouraged to wear a face covering and practise social distancing.

“Safety is at the heart of everything we do at Delta and we’ve implemented additional measures to provide peace of mind for customers at every step of their travel journey,” said Shane Spyak, Delta’s Vice President – Europe, Middle East, Africa and India. “This includes working with our airport partners across our global network to provide additional layers of protection in lounges.”

In the U.S., there are limited Delta Sky Clubs open at Atlanta and New York-JFK airports. Customers will find seating that adheres to social distancing guidelines, plus a streamlined food and beverage offering among the measures being taken to limit touchpoints and keep the Clubs clean.

Delta remains the only U.S. airline offering nonstop service between the U.K. and United States that is keeping middle seats blocked throughout the aircraft on all routes until September 30, 2020, to help protect the health and safety of its customers and crew. Seat blocks are automatically implemented to prevent the adjacent seat being booked once a reservation is complete and seats are chosen. Parties of three or more are able to book seats together, including middle seats.

As part of its COVID-19 health and safety measures, Delta requires employees and customers to wear a face mask or appropriate covering when travelling. The airline also has enhanced booking flexibility in place on flights purchased until August 31, 2020, to provide reassurance to customers should they need to amend their plans. Changing an existing booking is easy via the “My trips” area on delta.com.

Furthermore, the airline has a rigorous onboard cleanliness programme, which includes:

– Sanitizing the aircraft before every flight

– State-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of fine particles in the air, including viruses and bacteria, on all trans-Atlantic flights (and mostly across Delta’s network).

– Boarding flights from back-to-front – reducing the instances of customers needing to pass by one another

– Temporarily streamlining onboard food and beverage service to reduce touchpoints

– Providing supplies directly to customers when available, including hand sanitizers in wellness kits

Amtrak and Penndot to Restore Daily Keystone Service

July 4, 2020 /
  • New safety initiatives will continue to be in effect for customers and employees

In coordination with state partners at the Pennsylvania Department of Transportation, beginning Monday, July 6, Amtrak is partially restoring full-length Keystone Service (New York – Philadelphia – Harrisburg) with one roundtrip between Harrisburg and New York in response to anticipated increased demand. Keystone Service train 640 will operate through to New York and train 653 will originate in New York and operate through to Harrisburg.

Modified Keystone Service includes nine weekday roundtrips and six roundtrips on weekends. Aside from the one additional roundtrip being added to New York, other Keystone Service trains will continue to temporarily operate between Philadelphia and Harrisburg only. Pennsylvanian (Pittsburgh – Philadelphia – New York) service was previously fully restored in June and includes one daily roundtrip operating normally between New York, Philadelphia and Pittsburgh.

Amtrak continues to take extra steps to keep train travel safe, including limiting bookings to less than half of capacity to maintain ample space for physical distancing onboard trains. All trains will be reserved to allow for physical distancing. Ticketing is now available on Amtrak.com, on Amtrak mobile apps or by calling 800-USA-RAIL.

“We are dedicated to doing everything possible to return service safely. We want everyone to feel comfortable as they navigate this new normal,” said Amtrak President and CEO Bill Flynn.

In addition to aggressive steps to disinfect stations and trains, additional Amtrak measures deliver a New Standard of Travel by including the following:

  • Face coverings: As part of Amtrak’s ongoing commitment to protect customers and front-line employees in response to the coronavirus pandemic, Amtrak is requiring that all customers in stations, on trains and Thruway Buses wear face coverings. The Centers for Disease Control and Prevention recommends the use of simple cloth face coverings or masks to slow the spread of the virus and prevent transmission.
  • Limiting bookings: We are limiting bookings on most trains to allow for more physical distancing in seating areas. Individuals traveling alone may use the seat next to them for personal belongings, while friends and family members will easily find seats together.
  • Air quality: All Amtrak trains are equipped with onboard filtration systems with a fresh air exchange rate every 4-5 minutes.
  • Cashless service: As an added measure to ensure the health and safety of our customers and employees, we are temporarily accepting only cashless payments in stations and on trains.
  • Physical distancing: Signage has been displayed at our busiest stations to indicate safe distances in high customer traffic areas such as waiting rooms, ticket offices, base/top of escalators, lounge entrances, etc. In addition, clear protective barriers have been installed at stations where there were no barriers.

What to Expect From Air New Zealand at Alert Level One

June 8, 2020 /

Air New Zealand has shared what customers can expect while travelling with the airline when the country moves to Alert Level 1. These changes will be progressively rolled out over the coming days.

Air New Zealand General Manager Customer Experience Nikki Goodman says Alert Level 1 will mark a return to normal with regards to domestic flying.

“Social distancing is no longer a requirement, unaccompanied minors will once again be able to travel domestically, and customers will be able to travel around New Zealand again with pets as checked baggage.

“Customers are still encouraged to check-in for their flight via the Air New Zealand mobile app to save time at the airport. We recommend allowing plenty of time to process through the airport as we expect to see more people travelling at this level. As we’ve adapted our processes to support customers through Alert Level 2, we’ve gained some great insight into changes that we will adopt going forward, and customers can expect to see some of these as they travel.

“Our domestic lounges are open except for Auckland Domestic, which is undergoing refurbishment, and Wellington and Christchurch regional lounges which remain closed at this stage. Hot food will be available again and served to our customers, while other food will be pre-portioned and available at the buffet. Inflight, customers would have noticed our food and beverage service resumed under Alert Level 2 with the exception of Koru Hour. We are working closely with our partners and suppliers to bring this back over the coming weeks.

“As always, our top priority is ensuring we keep our customers and people safe, so high touch surfaces on board and in our lounges and airport spaces will continue to be cleaned regularly. Our jet aircraft are fitted with hospital-grade air systems that filter out viruses, and hand sanitiser will continue to be available across the airport, kiosks, service desks and all our aircraft for customers and staff to use as they wish.

“As we get back into more frequent flying, please be patient with us, as our contact centre and customer care teams continue to receive a high volume of enquiries. If your travel isn’t urgent, we’d appreciate if you would wait to contact us so that those with imminent travel can be prioritised. We’re thrilled to welcome more people on board, but please remember to be kind to our frontline employees – and if you are unwell or have Covid-19 symptoms please do not travel.”

Further details on the customer journey for Alert Level 1 can be found on the COVID-19 hub on the Air New Zealand website.

The airline plans to operate around 55 percent of its usual domestic capacity (compared to pre-COVID-19 levels) from July and August. On Monday the airline began operating to all 20 of the domestic ports it previously flew to.

Aer Lingus to Review Social Distancing Following Packed Flight

May 5, 2020 /

LONDON (Reuters) – Irish airline Aer Lingus said it was reviewing its social distancing procedures after a flight on Monday was packed with passengers.

European flights have all but come to a standstill during the coronavirus pandemic with only a few services operating for essential travel such as people going to work or being repatriated, or for cargo.

While there is no visibility on when travel restrictions will ease, airlines are considering how to safely restart services and give passengers confidence to fly.

Aer Lingus, owned by IAG <IAG.L>, said it would consider how it operates after its Belfast to London Heathrow flight on Monday had “unexpectedly high loads” and that due to the level of the demand for the route, it could need to make changes.

“Aer Lingus is reviewing its processes and procedures applicable to the operation of this service,” an Aer Lingus spokeswoman said, adding that safety was its top priority.

Some airlines have discussed leaving middle seats empty on flights to enable social distancing, while other airlines such as Germany’s Lufthansa <LHA.DE> and Hungary’s low cost airline Wizz Air <WIZZ.L> have made it compulsory for passengers to wear face masks on flights.

(Reporting by Sarah Young and Ian Graham; Editing by Kirsten Donovan)

FILE PHOTO: The Aer Lingus EI-DER Airbus A320 makes its final approach for landing at Toulouse-Blagnac airport

Emirates to Operate Limited Passenger Flights in May

May 4, 2020 /

Emirates is set to operate limited passenger services to Frankfurt (02, 04, 06, 09, 11, 13 May), London Heathrow (03, 05, 07, 10, 12, 14 May), Manila (3, 6, 8, 10, 13, 15, 16 May), Sao Paulo (3 May), and Shanghai (2 May). The one-way special flights will facilitate travel for residents and visitors wishing to return home.

Those who wish to travel to Shanghai must contact the embassy or consulate of the People’s Republic of China in the UAE. For all other flights, passengers can book directly on emirates.com or via their travel agent.

Only citizens of the destination countries, and those who meet the entry requirements of the destination will be allowed to board. Customers will be required to follow all health and safety measures required by the UAE authorities and the country of destination.

Similar to other repatriation flights that Emirates has operated thus far, for health and safety reasons, the airline will offer a modified inflight service that reduces contact, and the risk of infection. Magazines and print reading material will not be available. Meals on-board will be served in hygienic prepacked meal boxes, offering customers sandwiches, beverages, snacks, and desserts. A selection of hot snacks will also be served on long-haul flights.

Emirates’ Lounge and Chauffeur Drive services will be temporarily unavailable during this period and in-flight Wi-Fi service is available for purchase only. On board Emirates’ flights, seats are pre-allocated where possible with vacant seats placed between individual passengers or family groups in observance of physical distancing protocols. More information is available on emirates.com.

Cabin baggage will not be accepted on these flights. Carry-on items allowed in the cabin will be limited to laptop, handbag, briefcase or baby items. All other items have to be checked in, and Emirates will add the cabin baggage allowance to customers’ check-in baggage allowance.

Passengers are required to apply social distancing guidelines during their journey and wear their own masks when at the airport and on board the aircraft. Travellers should arrive at Dubai International airport Terminal 3 for check-in, three hours before departure. Emirates’ check-in counters will only process passengers holding confirmed bookings to the above destinations.

All Emirates aircraft will go through enhanced cleaning and disinfection processes in Dubai, after each journey.

Boeing Extends Suspension of Puget Sound Production Ops

April 6, 2020 /

Boeing is extending the temporary suspension of production operations at all Puget Sound area and Moses Lake sites until further notice. These actions are being taken in light of the company’s continuing focus on the health and safety of employees, current assessment of the spread of COVID-19 in Washington state, the reliability of the supply chain and additional recommendations from government health authorities.

During the suspension, the company will continue to implement additional health and safety measures at its facilities to protect employees. These measures include new visual cues to encourage physical distancing, more frequent and thorough cleaning of work and common areas and staggering shift times to reduce the flow of employees arriving and departing work, among many other improvements.

“The health and safety of our employees, their families and our communities is our shared priority,” said Boeing Commercial Airplanes President and CEO Stan Deal. “We will take this time to continue to listen to our incredible team and assess applicable government direction, the spread of the coronavirus in the community and the reliability of our suppliers to ensure we are ready for a safe and orderly return to operations.”

The volunteers who have been supporting essential site and services work should continue to report to their assigned shifts. Puget Sound area and Moses Lake employees who can work from home should continue to do so.

As the suspension of operations continues, Boeing will monitor government guidance and actions on COVID-19 and associated impact on all company operations. Boeing sites that remain open are being monitored and assessed on a daily basis.

Volvo to Temporarily Close Plants in U.S. and Sweden

March 20, 2020 /

FRANKFURT (Reuters) – Swedish carmaker Volvo is suspending production at its factories in Sweden, the United States and Belgium, to curb the spread of the coronavirus, it said on Friday, even as it resumes manufacturing in China where the infection rate has slowed.

Volvo’s Swedish factories in Torslanda, Skovde, Olofstrom, and its U.S. plant in South Carolina will close between March 26 and April 14, the company said. Its plant in Ghent, Belgium has already been temporarily shut down.

“Our primary concerns are the health of our employees and the future of our business,” Chief Executive Hakan Samuelsson said. “I think for the economy, we need to do something drastic, rather then trying half-hearted measures that drag on forever.”

“We are seeing the effect from this coronavirus is increasing every day. We see problems in the logistics supply side,” he told Reuters. “We have to help contributing to social distancing.”

Samuelsson said the financial impact of the shutdown would become clearer when the carmaker published first-half earnings. The company will reduce the working hours of white-collar staff during the factory closures and will take advantage of government incentives, Samuelsson said.

The financial impact on Volvo also depended on how different countries reacted to contain the virus.

“There is a big difference between countries. Some have curfews, with restaurants and schools closed. In other countries there are less drastic measures. I just think we need to synchronise that more.”

(Reporting by Edward Taylor; Editing by Pravin Char)

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