Work at New York John F. Kennedy International Airport officially got underway Wednesday as Delta Air Lines (NYSE: DAL) CEO Ed Bastian, and other officials ceremoniously broke ground on a $1.5 billion expansion and transformation of Terminal 4. The expansion will consolidate all of Delta’s operations into Terminal 4 at JFK – which currently operates out of Terminals 2 and 4 – enabling a more enjoyable and convenient travel experience for customers. The project will include the following enhancements:
A new Delta Sky Club in Terminal 4’s Concourse A.
Expanded seating areas and concessions.
Modern wayfinding.
New and upgraded restrooms designed with travelers in mind.
New check-in counters that will improve capacity and efficiency with state-of-the-art technology.
Installation of new self-service kiosks and self-bag check locations.
Updated baggage claim and arrivals areas.
New retail finishes.
Public art.
Delta continues to grow at JFK and in New York City at large, where it offers the most flights and seats of any carrier at JFK and LaGuardia Airport, with 400 total daily departures to 95 domestic and international destinations. The airline operates more than 160 average daily flights to 68 destinations worldwide from JFK alone. Since 2010, Delta has invested more than $3.5 billion in airport expansion and redevelopment in New York, including earlier projects at JFK and LGA. The airline is also undertaking a $3.9 billion project to consolidate Terminals C and D at LGA, with a state-of-the-art arrivals and departures hall set to open next spring.
Delta Air Lines (NYSE: DAL) andLATAM (Santiago: LTM.SN) have received final approval, without conditions, of their commercial agreement (“trans-American Joint Venture agreement” or “JVA”) by the Brazilian competition authority – the Administrative Council for Economic Defense – after initial approval was granted in September 2020. The JVA seeks to enhance the route networks served by both airlines, delivering a seamless travel experience between North and South America. The Delta-LATAM agreement has also been approved in Uruguay while the application process continues in other countries, including Chile.
“This final approval in Brazil furthers our mission to provide customers in this important market with the world-class travel experience and options they deserve,” said Delta CEO Ed Bastian. “Moving forward, we will continue working with LATAM to unlock more benefits for our customers and create the premier airline alliance of the Americas.”
LATAM Airlines Group CEO Roberto Alvo added, “This ruling reinforces the benefits of this type of agreement for travelers and enables us to advance in our commitment to delivering greater and better connectivity between South America and the world.”
The ratification by the Brazilian authority supports the work of both airlines to deliver a broader and more competitive network of benefits for their customers that will include, among others:
Code-share agreements between Delta and certain subsidiaries of the LATAM group, which allow the purchase of tickets to a larger network of destinations.
Members of the Delta SkyMiles and LATAM Pass programs can redeem points / miles on both airlines, accessing more than 435 destinations around the world.
Shared terminals and faster connections at Terminal 4 of New York’s John F. Kennedy International Airport (JFK) and at Terminal 3 of São Paulo’s Guarulhos Airport.
Reciprocal lounge access: Customers can access 35 Delta Sky Club lounges in the United States and five LATAM VIP lounges in South America.
For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.
The survey asks corporate travel professionals to rank airlines on a number of important attributes, from customer service to distribution. This year, the survey also asked participants to rank how well each airline responded to the COVID-19 pandemic, including overall response, effective communication and flexibility. Delta earned its top marks for pandemic response, customer service and communication, while also improving its score substantively in all other categories. Again this year, Delta led in all categories, and is the only airline to sweep all categories for seven consecutive years.
Delta is the only airline in survey history to win 10 consecutive times, thanks to its industry-leading employees.
“It’s always an honor to earn our customers’ trust and respect, but to receive this award in 2020 – when the stakes have never been higher – is incredibly gratifying,” said Delta CEO Ed Bastian. “In the face of historic challenges, we’ve stayed true to Delta values and have put our employees and our customers first. This recognition tells us we’re on the right path, and I could not be more thankful or more proud of the Delta team.”
Delta’s actions in 2020, including many steps we’ve taken to respond to the COVID-19 crisis, have been guided by the airline’s “listen, act, listen” approach, which includes hearing customer feedback, taking action and then listening to make sure we got it right.
Based on survey feedback, some of the actions Delta customers have most valued in 2020 include:
– Blocking middle seats through Jan. 6, 2021 to provide space for safer travel
– Unparalleled service from Delta’s corporate sales team and employees throughout operation
– Providing constant communication to corporate customers, including personalized airport tours and Corporate Customer Town Halls so attendees could hear directly from Delta leaders and partner medical experts
– Rigorous mask compliance and more than 100 layers of safety via the Delta CareStandard
– Flexibility, from offering industry-leading flexibility to plan, re-book and travel to eliminating change fees to being the first airline to extend Medallion status and offer extensions for Delta Sky Club Memberships
Business Travel News is the leading global source of business travel information and intelligence, reaching more than 44,000 corporate executives who are responsible for setting travel policy, managing and buying business travel/meetings for their companies.
In a recent appearance on the “Conversations with Mike Milken” podcast, Delta CEO Ed Bastian shared with the Milken Institute founder how the global airline is providing a safe travel experience for customers and employees, while also moving toward recovery amid the worldwide pandemic.
“In my opinion, consumers can fly with confidence and safety today,” he said. “We are taking the same measures towards the personal safety of our customers on board our planes, just as we do the flight safety of the experience.”
Bastian continued to highlight the many steps being taken to give customers confidence when traveling, including electrostatic spraying, back-to-front boarding, capping load factors at 60 percent and requiring masks for employees and customers.
“The reason I go through all those steps is that security and safety is in our DNA,” Bastian shared. “That’s the core of our franchise.”
The May 21 interview, which aired June 4, is part of Milken’s pandemic podcast series featuring notable industry leaders and medical experts. A replay of the complete interview is available.
Jacobson, who was named the airline industry’s best CFO eight times, will remain at Delta while a successor is named and throughout the transition.
Paul Jacobson, Delta’s Chief Financial Officer, is retiring after a remarkable career at Delta that spanned more than two decades.
Jacobson will remain at Delta while a successor is named and throughout the transition. He joined the company in 1997 and was named CFO in 2012.
“Paul played a crucial role in Delta’s bankruptcy process and the strategy that led Delta to regain our investment-grade balance sheet while also investing billions in our people, product and service,” Delta CEO Ed Bastian wrote in a memo to employees Friday. “Paul has a gift for sharing financial messages that are clear, actionable and easily comprehended, ensuring that Delta people understand our financial standing, goals and path forward.”
Jacobson was named the airline industry’s best CFO eight times by Institutional Investor magazine’s poll of Wall Street analysts and investors. In his memo, Bastian also highlighted Jacobson’s service to the community, including his mission to raise awareness and funding for the American Heart Association after a member of his team experienced a heart attack at work.
Jacobson also helped establish the Delta Air Lines Aviation Education Building at his alma mater, Auburn University, providing resources for the next generation to learn to fly and pursue careers in aviation.
“When he leaves Delta later this year, his legacy will be our strong financial foundation and a best-in-class Finance team,” Bastian wrote.
Core to Delta’s mission of connecting the world is our work to first reflect and respect the world. Often, misunderstanding can be one of our biggest barriers to connection.
To broaden understanding of ourselves, our world, our differences and all that we share, Delta hosted our second Day of Understanding with over 300 guests at the Delta Flight Museum in Atlanta.
The day was one pin on Delta’s map to seek diversity and promote inclusion, following Ed Bastian’s commitment to the CEO Action for Diversity & inclusion, a movement including more than 850 of the country’s leading CEOs and presidents to advance diversity and inclusion in the workplace.
Bastian hosted the event in partnership with the Office of Global Diversity and Inclusion and the Diversity and Inclusion Council.
“Our journey of diversity and inclusion at Delta is one of continuous progress. And it is not a journey we will win alone, nor a milestone that can be achieved overnight. Like the value diversity places on unique perspectives, it will take each of our unique commitments to seeing this succeed at Delta,” said Bastian. “I am personally invested in seeing Delta continue to grow and improve in this space, but it will truly take a shared responsibility from each member of the Delta family to make this a success.”
Eric Phillips, Senior Vice President – Pricing and Revenue Management and Chairman of Delta’s Corporate Diversity and Inclusion Council, added: “Diversity and inclusion is not this altruistic term. It’s a business imperative, and importantly, it’s a skill and a capability. We want to be world-class in diversity & inclusion the same way we’re world-class in operational reliability, the same way we’re world class in revenue generation, the same way that we’re world class in taking care of our customers.”
The event included a moderated training on how to have “R.I.C.H.” dialogues – which Reggie Butler, CEO of Performance Paradigms, calls conversations around race, identity, culture and heritage. Within the next 18 months, Delta is aiming to train people at every level of the organization with programs for employees and leaders at every level of the company to engage in a similar dialogue in smaller groups.“It’s our differences that add perspective and value that Delta needs,” said Keyra Lynn Johnson – Chief Diversity & Inclusion Officer. “As we talk about our similarities, I don’t ever want us to overshadow that our differences are an important part of what makes Delta unique. And we are going to put those differences to work today.”
D&I teams and employees from Coca-Cola, Expedia, The Home Depot, Korn Ferry, PwC, and UPS joined Delta’s event. Special guests also included Delta Board of Directors members Kathy Waller, William “Bill” Easter, and David Taylor.
“We have heard time and time again that it is the Delta people that make [diversity and inclusion] happen. And you ought to know that that is authentically said because in the boardroom we hear it each meeting,” said David Taylor, Chairman, President and CEO of The Procter & Gamble Company.
“To create a culture that’s truly inclusive, that unlocks the potential in this room and throughout the company… it’s going to be a force to be reckoned with. More than just the best company in your industry, you’ll impact so many people.”
Take the “I Act On” pledge to check your bias, speak up for others and show up for all here. Learn more about how Delta is seeking diversity, promoting inclusion and celebrating Black History this month here.
Korean Air joint venture provides a strong platform for Delta growth, world-class customer benefits and revenue generation across one of the most comprehensive route networks in the trans-Pacific.
Delta has acquired a 4.3 percent equity stake in Hanjin-KAL.
Delta has acquired a 4.3 percent equity stake in Hanjin-KAL, the largest shareholder of Korean Air. The investment demonstrates Delta’s commitment to the success of its joint venture with Korean Air and the customer benefits, market positioning and growth opportunities the partnership enables. Delta intends to increase its equity stake to 10 percent over time, after receiving regulatory approval.
“Together with the team at Korean Air, we have a vision to deliver the world’s leading trans-Pacific joint venture for our shared customers, offering the strongest network, the best service and the finest experience connecting the U.S. with Asia,” said Delta CEO Ed Bastian. “This is already one of our fastest-integrating and most successful partnerships, and experience tells us this investment will further strengthen our relationship as we continue to build on the value of the joint venture.”
Delta and Korean Air operate the industry’s most robust trans-Pacific joint venture, providing customers with seamless access to more than 290 destinations in the U.S. and over 80 destinations in Asia, including the partnership’s award-winning hub at Seoul-Incheon (ICN).
Since launching in May 2018, Delta and Korean Air have strengthened cooperation by expanding joint operations in the trans-Pacific to include more than 1,400 codeshare flights, including connections throughout Asia and the U.S. Teams at both airlines have also worked closely together to provide the best travel experience for customers between the U.S. and Asia, integrate sales and marketing activities, and enhance loyalty program benefits, such as the ability to earn more miles on both loyalty programs and redeem them on a wider range of flights. Additionally, Korean Air and Delta have launched cargo cooperation across one of the most comprehensive route networks in the trans-Pacific market.
The partnership is contributing to Delta’s first year-over-year growth in the Asia Pacific region since 2012, with new service launched earlier this year between Minneapolis/St. Paul and Seoul, as well as Seattle and Osaka, operated in partnership with Korean Air. Additionally, Korean Air has launched new service linking Boston with Seoul.
The joint venture builds on nearly two decades of close partnership between Korean Air and Delta, both founding members of the SkyTeam airline alliance.
Delta is growing its international footprint and leveraging partnerships with key airlines in regions around the world, including through joint ventures and equity investments. These investments improve alignment between Delta and its partners, creating a more stable environment for growth amid an increasingly dynamic global landscape.
