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QANTAS to Open Pop-up Transit Lounge at Darwin International Airport

October 27, 2021 /

Qantas will open a temporary lounge to cater for eligible customers travelling between Sydney and London via Darwin from next month.

It follows the recent announcement that Qantas’ flagship Australia to United Kingdom route would operate via Darwin once Australia’s international borders open on 1 November until at least April 2022 due to WA border closures.

Qantas will lease Darwin International Airport’s Catalina lounge, which will have space for approximately 100 guests utilising existing furniture and fittings. The offering will feature:

  • Service delivered by local Qantas lounge team members, including a signature welcome mocktail (Top End Lemonade) and refreshing cold towels.
  • Generous lounge and dining areas with a serviced buffet
  • Tailored menus for time of day, drawing on local culinary influences such as a Darwin markets inspired Asian style soup.
  • Premium Australian wines, beers and non-alcoholic drinks offered by a dedicated bar attendant
  • Power points through the space to recharge on the fly
  • Bathroom facilities

Qantas Group Chief Customer Officer, Stephanie Tully, said the national carrier is delighted to work with Darwin International Airport to ensure a comfortable transit experience for its top tier frequent flyers and customers travelling in Business Class.

Customers eligible to visit the Qantas Darwin International Transit Lounge include:

  • Platinum One, Platinum, Gold Qantas Frequent Flyers and Qantas Club members
  • Customers travelling in Business Class
  • Eligible oneworld partner members

Qantas will also reopen its Sydney International First Lounge from 1 November and its London and Los Angeles lounges in December.  In the interim few weeks of operation, eligible Qantas customers will be able to visit the British Airways T3 Lounge at London Heathrow and the Star Alliance Lounge at Tom Bradley International Terminal in LA.  Other international lounges will reopen to align with the return of further international routes.

Delta Partners with Georgia to Host State’s Largest COVID-19 Vaccination Site

February 21, 2021 /

According to the Delta Airlines website, the company will be hosting one of four mass COVID-19 vaccination sites in the state of Georgia beginning on Monday, February 22. The airline has picked the Delta Flight Museum as the location for vaccine distribution, with eligible participants being able to receive the vaccine via the drive through lane, or in the Museum itself. Delta is supporting the vaccination efforts in conjunction with its long standing commitment to protect the health and safety of their employees and customers.

Click the link below to view the full story, and check your vaccine eligibility status!

https://news.delta.com/delta-partners-georgia-host-states-largest-covid-19-vaccination-site

Air New Zealand Updates Covid-19 Alert Levels Following New Cases in Auckland

February 14, 2021 /

Prime Minister Jacinda Ardern has announced that New Zealand is going back into lockdown following reports of 3 new Covid-19 cases in the south Auckland area. Following the press release earlier today, Air New Zealand (OTC: ANZLY) is asking that customers traveling to and from Auckland check they are eligible to travel under the new Alert Level 3 restrictions. Customers travelling from Alert Level 2 regions on our services are able to transit through Auckland on their way to other Alert Level 2 regions.

Food and beverage service onboard domestic flights had already been suspended in response to the latest community cases and this suspension will remain in place until further notice. Water is available on request on all flights.

From tomorrow, Air New Zealand’s Auckland lounges and valet parking will close. Due to capacity restrictions under Alert Level 2, the maximum number of people able to access the airline’s lounges in other regions is capped at 100.

While the country is at elevated Alert Levels, Air New Zealand will be taking extra precautions to keep its staff and customers safe. Air New Zealand front line staff and cabin crew will be wearing masks and gloves and customers are required to continue to wear face coverings onboard.

Customers with existing bookings between Monday 15 February and Sunday 21 February who wish to rebook to travel before Sunday 7 March will have any fare difference waived, and customers can call the contact centre to arrange this.

In addition to this, customers who hold a ticket for a domestic flight scheduled to depart up until 30 March 2021 and no longer wish to travel are able to opt in for credit and can do this via the airline’s online booking tool. Customers who are unable to manage their booking online do not need to contact Air New Zealand immediately or prior to their flight’s departure – assistance will be provided at a later date to find an alternative flight option or a credit note can be arranged.

The Air New Zealand contact centre and social media team are currently experiencing very high demand and the airline is grateful to customers for their patience while it works through these changes.

For the latest information, customers can check the Air New Zealand COVID-19 Hub and travel alerts page.

Delta Offers Lounge Access at London Heathrow Terminal 2

August 19, 2020 /

Starting Thursday, Delta Air Lines’ premium customers and eligible frequent fliers will be welcomed into the award-winning Plaza Premium lounge at London-Heathrow Terminal 2. 

Following their temporary move to Terminal 2 from Terminal 3, eligible Delta and Virgin Atlantic customers will be able to enjoy complimentary food and beverages in the Plaza Premium lounge before their flight. Delta offers daily flights between Heathrow and New York-JFK and a three-times-a-week service to Atlanta.

Since the pandemic, Delta has implemented a new level of clean – the Delta CareStandard – so customers can travel with confidence. In line with this ethos, Plaza Premium has also enhanced its cleaning and safety measures so customers can feel confident when they use the lounge before they fly. Customers are also encouraged to wear a face covering and practise social distancing.

“Safety is at the heart of everything we do at Delta and we’ve implemented additional measures to provide peace of mind for customers at every step of their travel journey,” said Shane Spyak, Delta’s Vice President – Europe, Middle East, Africa and India. “This includes working with our airport partners across our global network to provide additional layers of protection in lounges.”

In the U.S., there are limited Delta Sky Clubs open at Atlanta and New York-JFK airports. Customers will find seating that adheres to social distancing guidelines, plus a streamlined food and beverage offering among the measures being taken to limit touchpoints and keep the Clubs clean.

Delta remains the only U.S. airline offering nonstop service between the U.K. and United States that is keeping middle seats blocked throughout the aircraft on all routes until September 30, 2020, to help protect the health and safety of its customers and crew. Seat blocks are automatically implemented to prevent the adjacent seat being booked once a reservation is complete and seats are chosen. Parties of three or more are able to book seats together, including middle seats.

As part of its COVID-19 health and safety measures, Delta requires employees and customers to wear a face mask or appropriate covering when travelling. The airline also has enhanced booking flexibility in place on flights purchased until August 31, 2020, to provide reassurance to customers should they need to amend their plans. Changing an existing booking is easy via the “My trips” area on delta.com.

Furthermore, the airline has a rigorous onboard cleanliness programme, which includes:

– Sanitizing the aircraft before every flight

– State-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of fine particles in the air, including viruses and bacteria, on all trans-Atlantic flights (and mostly across Delta’s network).

– Boarding flights from back-to-front – reducing the instances of customers needing to pass by one another

– Temporarily streamlining onboard food and beverage service to reduce touchpoints

– Providing supplies directly to customers when available, including hand sanitizers in wellness kits

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