Tag: fees (Page 1 of 3)

Icelandair welcomes its newest gateway of Pittsburgh

November 2, 2023 / WIL BALDWIN

Icelandair Group (Iceland: ICEAIR) returns to Pennsylvania with today’s announcement of our newest American gateway of Pittsburgh International Airport (PIT). Flights now on sale starting at $499 round-trip!

This new service opens the Appalachia region of the American Midwest to new options for traveling to Iceland and beyond. Seasonal service begins May 16, 2024 and runs through October 27, 2024 utilizing our newest aircraft, the Boeing (NYSE: BA) 737 MAX-8. Flights will operate four times weekly, on Sundays, Tuesdays, Thursdays and Fridays.

To celebrate today’s exciting announcement, sale fares to Iceland starting at $499 round-trip, including all taxes and fees, are available to book now through Wednesday, November 8!

Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including expected delivery dates. Such statements are based on current expectations and projections about our future results, prospects and opportunities and are not guarantees of future performance. Such statements will not be updated unless required by law. Actual results and performance may differ materially from those expressed or forecasted in forward-looking statements due to a number of factors, including those discussed in our filings with the Securities and Exchange Commission.

Amtrak customers now benefit from more flexible and affordable fares

October 27, 2023 / WIL BALDWIN

Washington, D.C. – Based on extensive customer research, and in an effort to better meet customer needs, Amtrak has introduced a new, simplified fare structure with more flexible and affordable options. The simpler fare structure launched this week and builds on other recent improvements Amtrak has made to the booking experience.

The new fare structure reduces fare types from three categories to two and serves to provide a more consistent booking experience with fare types that are clearly differentiated and easy-to-understand:

Flex: For customers who want a more flexible travel option, these tickets are fully refundable if canceled, and can be changed without fees before departure[1].
Value: For customers who know their travel plans and want a more affordable option, these tickets are at a lower price than Flex tickets, non-changeable and receive a 75% refund if canceled.

In addition to simplifying the fare structure, benefits of the new approach also include:

Flex fares will often be available starting at lower prices than previously offered.
Occasional sale fares at an even deeper discount (these will be non-changeable and receive a 50% refund if canceled).
Any refunds of credit card purchases will be made to the original form of payment, rather than as an eVoucher.[2]

These changes to Coach and Acela Business tickets make it easier for Amtrak customers to choose the ticket type that best fits their travel needs. Non-Acela Business and First Class tickets were already fully refundable and changeable with no additional fees. Tickets purchased prior to the launch of the new simplified fare structure remain subject to the fare rules and conditions that were in effect when the ticket was purchased.

Silk Way West takes delivery of first Boeing 777 freighter

October 4, 2023 / WIL BALDWIN

Baku, Azerbaijan, October 3, 2023, PRNewswire – Silk Way West Airlines’ first Boeing (NYSE: BA) 777 Freighter arrived at Heydar Aliyev International Airport today as the airline becomes the newest operator of the world’s largest, longest range and most capable twin-engine freighter. The 777 Freighter will enable Silk Way West to increase its capacity to meet growing cargo demand around the globe.

Designed to integrate smoothly with existing cargo operations, the 777 Freighter will provide Azerbaijan-based Silk Way West with enhanced efficiency and operational flexibility. With a range of 9,200 kilometers, the 777 Freighter can carry a maximum structural payload of 107,000 kilograms, allowing operators to make fewer stops and reduce landing fees on long-haul routes. The airplane’s large fuselage diameter allows carriers to transport tall and outsized cargo loads on 3-meter-tall pallets, and its main deck side cargo door is 3.72 meters wide, allowing convenient loading of taller and wider cargo.

The 777 Freighter is Boeing’s top-selling freighter of all time. Customers from around the world have ordered 319 777 Freighters since the program began in 2005. As the market leader in cargo airplanes, Boeing provides more than 90% of the worldwide dedicated freighter capacity, including new-production and converted airplanes.

Southwest Airlines named Best Airline For Families in Money magazine’s list of 2023 travel awards

September 16, 2023 / WIL BALDWIN

Dallas, Texas, September 15, 2023 – Southwest Airlines Co. (NYSE: LUV) was named Best Airline for Families on MONEY magazine’s 2023 Travel Awards list. MONEY recognized Southwest Airlines for its Family Boarding process, two free checked bags,¹no change²or cancellation³ fees, and creating a flexible travel experience at a low cost. Southwest Customers also enjoy family-friendly content for free on the Inflight Entertainment Portal.⁴

“Families on the go turn to Southwest for more than our low fares and flexible policies,” said Jonathan Clarkson, Vice President of Marketing at Southwest Airlines. “We know families traveling together are looking for a comfortable and smooth travel experience, and our People take great pride in delivering their legendary Hospitality every step of the way.”

MONEY’s Best Airlines List assessed 10 major U.S. based carriers utilizing various criteria from multiple data resources to evaluate customer satisfaction with an airline’s network size, rewards programs, and policies.

For more information on Southwest’s flexible policies, visit Southwest.com.

1. First and second checked bags; weight and size limits apply.
2. If a Customer needs to change an upcoming flight itinerary, they’ll only pay the cost in fare difference.
3. Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited flight credits.
4. Where available. Available only on WiFi-enabled aircraft. Limited-time offer.

Frontier Airlines Launches Nonstop Flights From Miami, Florida to Kingston, Jamaica

February 24, 2022 / WIL BALDWIN

KINGSTON, JAMAICA – Feb. 23, 2022 – Low-fare carrier Frontier Airlines (NASDAQ: ULCC) will launch nonstop service between Miami (MIA) and Kingston, Jamaica (KIN) beginning May 5, 2022, marking the airline’s first scheduled service to the Jamaican capital. Flights will operate three times per week year-round. To celebrate, America’s Greenest Airline is offering fares from Miami to Kingston as low as $79*.

New Route from Miami International Airport (MIA):

SERVICE TO:	SERVICE START:	SERVICE FREQUENCY:	INTRO FARE:
Kingston, Jamaica	May 5, 2022	3X	$79*

Frequency and times are subject to change, so please check FlyFrontier.com for the most updated schedule.

Frontier is focused on more than low fares. The carrier offers customers the ability to customize travel to their needs and budget. For example, customers can purchase options a la carte or in one low-priced bundle called the WORKS. This bundle includes refundability, a carry-on bag, a checked bag, the best available seat, waived change fees, and priority boarding.

Alaska Airlines Gives New California Mileage Plan Members a Deal to Remember

March 2, 2021 / WIL BALDWIN

SEATTLE, March 1, 2021 /PRNewswire/ — Starting today, California residents who enroll in the Alaska Airlines (NYSE: ALK) Mileage Plan™ now through March 3, 2021 can book that long-awaited trip to visit Napa Valley, the world-famous San Diego Zoo, or any other California destination with a flight on Alaska Airlines.*

The “California, on us” offer is open to the first 25,000 California residents who sign up for Alaska Airlines Mileage Plan™ between now and March 3, 2021. Eligible new members will receive a discount code valid for one flight to anywhere Alaska Airlines flies within California for just the taxes and fees from $15 each way.

“We’ve made our mark in California, and we love converting new fans into loyal ones,” said Natalie Bowman, Alaska Airlines’ managing director of marketing and advertising. “There’s so much West Coast territory for Californians to explore––especially within their own state––that we’re excited to offer a fun way to jumpstart earning Alaska miles doing just that.”

The first 25,000 eligible new Mileage Plan members who sign up between March 1 and March 3, 2021 will receive an email on March 5, 2021 with instructions on how to take advantage of this promotion which will need to be booked between March 5-7, 2021 for travel between March 29 and May 26, 2021. To register and find more information, visit alaskaair.com/california.

In addition, everyone is eligible for 30% off flights to or from California by booking today through March 3, 2021 for travel between March 22 and May 26, 2021. To purchase tickets and for more information, visit alaskaair.com/safetydance.

With a focus on helping guests travel safely when they feel comfortable, Alaska has implemented more than 100 safety measures as part of the airline’s commitment to Next-Level Care. The airline emphasizes a layered approach to safety, which starts with the requirement that all employees and guests wear a face mask or covering through the airport and on board, with no exceptions. To further demonstrate the airline’s safety protocols, the Alaska Safety Dance highlights many of the ways in which the airline is keeping guests and employees safe including enhanced cleaning between flights, HEPA air filtration, and touch-free technology. To travel, flyers must also enter into a health agreement at check-in to confirm that they are not experiencing COVID-19 symptoms and will adhere to the mask policy.

Delta Air Lines Wins Record 10th Business Travel News Award

November 16, 2020 / WIL BALDWIN

For the 10^th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.

The survey asks corporate travel professionals to rank airlines on a number of important attributes, from customer service to distribution. This year, the survey also asked participants to rank how well each airline responded to the COVID-19 pandemic, including overall response, effective communication and flexibility. Delta earned its top marks for pandemic response, customer service and communication, while also improving its score substantively in all other categories. Again this year, Delta led in all categories, and is the only airline to sweep all categories for seven consecutive years.

Delta is the only airline in survey history to win 10 consecutive times, thanks to its industry-leading employees.

“It’s always an honor to earn our customers’ trust and respect, but to receive this award in 2020 – when the stakes have never been higher – is incredibly gratifying,” said Delta CEO Ed Bastian. “In the face of historic challenges, we’ve stayed true to Delta values and have put our employees and our customers first. This recognition tells us we’re on the right path, and I could not be more thankful or more proud of the Delta team.”

Delta’s actions in 2020, including many steps we’ve taken to respond to the COVID-19 crisis, have been guided by the airline’s “listen, act, listen” approach, which includes hearing customer feedback, taking action and then listening to make sure we got it right.

Based on survey feedback, some of the actions Delta customers have most valued in 2020 include:

– Blocking middle seats through Jan. 6, 2021 to provide space for safer travel

– Unparalleled service from Delta’s corporate sales team and employees throughout operation

– Providing constant communication to corporate customers, including personalized airport tours and Corporate Customer Town Halls so attendees could hear directly from Delta leaders and partner medical experts

– Rigorous mask compliance and more than 100 layers of safety via the Delta CareStandard

– Flexibility, from offering industry-leading flexibility to plan, re-book and travel to eliminating change fees to being the first airline to extend Medallion status and offer extensions for Delta Sky Club Memberships

Business Travel News is the leading global source of business travel information and intelligence, reaching more than 44,000 corporate executives who are responsible for setting travel policy, managing and buying business travel/meetings for their companies.

Southwest Announces Three-Day $39 WOW Sale For Winter Travel

October 20, 2020 / WIL BALDWIN

Southwest Airlines (NYSE: LUV) launched a three-day WOW Sale today through Oct. 22, 2020, 11:59 p.m., Central Daylight Time, with fares as low as $39 one-way. Customers can take advantage of this huge sale and book their next adventure.

“Southwest is ready to help Customers get away this winter,” said Bill Tierney, Southwest Vice President of Marketing. “With no change, bag, or cancel fees, and with low fares across our expanding network, winter plans have never looked this good.”

Seats, days, and markets are limited. Blackout dates apply. See a full list of fares, fare rules, and terms and conditions at Southwest.com. Examples of one-way low fares include:

– As low as $39 one-way nonstop between Miami and Tampa

– As low as $39 one-way nonstop between Denver and Steamboat Springs (Hayden)

– As low as $39 one-way nonstop between Burbank and San Francisco

– As low as $79 one-way nonstop between Nashville and Dallas

– As low as $99 one-way nonstop between Atlanta and New York (LaGuardia)

Delta Waives Change Fees for Travelers Affected by Typhoon Haishen

September 6, 2020 / WIL BALDWIN

Delta teams in the airline’s Operations and Customer Center are monitoring the impact of Typhoon Haishen.

Due to Haishen’s projected forecast, Delta has issued a travel waiver for flights to and from Seoul, South Korea. This waiver allows customers with flexibility in their travel plans to make a one-time change to their itinerary without incurring a change fee.

Customers are encouraged to check their flight status on Delta.com or the Fly Delta mobile app. Customers can also get updates sent directly to their mobile device or by email.

Delta, American Drop Domestic Change Fees, Matching United

August 31, 2020 / WIL BALDWIN

Delta Airlines planes sit at ATL airport in Atlanta

CHICAGO (Reuters) – Delta Air Lines <DAL.N> and American Airlines <AAL.O> said on Monday they are permanently dropping domestic change fees, mirroring an announcement by rival United Airlines <UAL.O> on Sunday in a push to woo back travelers.

U.S. airlines are burning through millions of dollars daily as the coronavirus pandemic hits passenger air travel, which is hovering around 30% of what it was a year ago, forcing more customer-friendly policies to encourage people to start traveling again.

Atlanta-based Delta said the elimination of change fees is effective immediately and includes tickets purchased for travel within the United States, Puerto Rico and U.S. Virgin Islands. American’s change also covers flights to Canada, Mexico and the Caribbean.

The new policies do not cover any of the three airlines’ basic economy tickets.

Low-cost rival Southwest Airlines <LUV.N> has never charged a change fee for its tickets.

Delta, United and American were already waiving change fees through the end of the year to give travelers more flexibility in an uncertain environment.

The fees represented around 2% to 3% of their total revenues in 2019, though analysts said the overall financial impact going forward will be limited as focus remains on generating bookings.

Delta collected $830 million in ticket cancellation and change fees last year, American $819 million and United $625 million, according to the U.S. Department of Transportation.

(Reporting by Tracy Rucinski; Editing by Chris Reese and Cynthia Osterman)

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