Aviation International News (AIN) and Pro Pilot magazines recently released the results of their annual customer support surveys for 2021 for the business jet industry.
For the third consecutive year, Dassault (OTC: DASTY) Aviation was ranked “top” in the AIN survey.
Its industry leading “overall average” score was 8.7 (the highest for any company in the history of the survey), up from 8.3 in 2020. Dassault took top scores in parts availability, parts cost, AOG response, warranty fulfillment, technical manuals, and technical representatives. The company also earned a 9.2 mark for overall aircraft reliability.
Click on the link below to visit the Dassault Falcon Website!
Five-year contract with service scheduled to start October 2020
Opening a new crew and maintenance base in Cincinnati
Mesa Air Group, Inc. (NASDAQ: MESA) today announced plans to begin providing air cargo service for DHL Express with Boeing 737-400F cargo aircraft.
Under the agreement, Mesa will operate two cargo aircraft from DHL Express Americas global hub at Cincinnati/Northern Kentucky International Airport for a five-year term. The company will lease the aircraft from DHL with the first scheduled to be in service this October.
“We are very excited to enter the cargo market and diversify our business. Flying under contract on behalf of DHL is essentially the same business model Mesa has operated under for over 20 years,” said Jonathan Ornstein, Chairman and Chief Executive Officer. “Cargo transport plays a critical role in the health of communities and economies around the world. Mesa is well-suited for this new mission, and this is just the beginning of what we believe will be a long and productive relationship with DHL.”
“This new cargo operation opens new doors for Mesa,” said Brad Rich, Executive Vice President and Chief Operating Officer. “We are proud to offer new opportunities to our employees as we enter the cargo industry. In particular, Mesa pilots will now have the ability to earn a 737 type rating and receive the highest pay in the regional industry, all without leaving the company.”
“I’d like to thank all the people at Mesa, their counterparts at DHL and the FAA, who worked hard to bring this program to fruition,” said Captain Mike Ferverda, Senior Vice President of Regulatory Affairs, who is leading Mesa’s 737 certification process. “While much of the industry is challenged given the present COVID environment, we are pleased to expand our growth opportunities with this project.”
Following self-quarantine restrictions issued by the Australian government, Delta is temporarily suspending service from Los Angeles to Sydney beginning March 18 through April 11.
The last flight from L.A. to Sydney will depart Tuesday, March 17. The last flight from Sydney to L.A. will depart Thursday, March 19.
See here for a list of all current schedule changes.
CHANGING YOUR FLIGHT
Delta has waived change fees for customers traveling to, from or through Australia through May 31. Additional details are available on delta.com.
To help address customers with immediate travel needs, Delta is asking those who do not have travel in the next 72 hours to wait and contact the airline closer to their trip. Customers can also change or cancel a flight anytime before their travel date using My Trips on Delta.com.
To provide even more flexibility, any Delta ticket expiring in March or April is being extended to enable rebooking and travel until Dec. 31, 2020. If you’re not able to adjust your plans in time and don’t make your flight, your ticket number automatically becomes an unused eCredit within 24 hours that can be used to rebook a flight in My Trips or with Delta Reservations.
CAPPED FARES
To ensure customers can travel with financial peace of mind, Delta will cap fares to and from all destinations Delta serves throughout the U.S. and Canada through March 31. These fare caps are in place in all cabins, from Delta One to Main Cabin.
PROVIDING A SAFE AND CLEAN ENVIRONMENT
Delta’s highest priority is to ensure the health and safety of customers and employees. The airline is regularly disinfecting check-in kiosks, ticket counters, gate areas, jet bridges, and more multiple times a day. More information on our cleaning procedures can be found here.
Since the outbreak of the Coronavirus COVID-19, our teams have been doing everything possible to guarantee the safety and health of our passengers and cabin crew.
We regularly consult all relevant international authorities to make sure that we follow – and even surpass – their instructions on health precautions related to the effort to prevent the spread of the Coronavirus.
Aircraft cleaning procedures, which were already of the highest standard given our all-business class offer, have been reinforced to guarantee a safe and relaxing experience for our passengers. Our brand-new A321neo also features a state-of-the-art air circulation system that renews cabin air every 3 minutes.
COMMERCIAL POLICY
In light of President Trump’s recent restrictions on travel between Europe and the U.S., effective March 13th at midnight for a period of 30 days, we have been forced to reassess our flight schedule for the upcoming months.
We must suspend all scheduled flights from March 18th to April 12th, 2020,resuming with one daily flight between Paris and New York from April 13th once the restrictions are lifted.
The launch of the seasonal route from New York to Nice is pushed back to June 1st, 2020.
In the unlikely event that your flight has been cancelled by La Compagnie in light of the Covid-19 situation, you will be notified directly via the contact details provided in your booking and will be offered solutions to modify, postpone or cancel your flights.
Any passengers with a flight scheduled between now and May 31st, 2020 who would like to postpone their departure may do so, regardless of fare conditions and at no charge, or receive a non-refundable but transferrable voucher (valid for 12 months).
Alaska Airlines, Inc.’s board of directors today elected Brooke Vatheuer to the new position of vice president strategic performance – Seattle, where she will lead the airline’s growing, hometown hub at Sea-Tac International Airport.
Vatheuer, who previously served as senior vice president of operations and planning for Horizon Air, will be a champion for Alaska’s guests and employees as it continues to grow its operations at Sea-Tac. Vatheuer will be accountable for the guest experience, operational metrics, gate space areas, ground staffing, air space management and employee engagement at Sea-Tac. The new leadership role reflects the airline’s continued focus on Seattle as a center of national and global connections for guests traveling for both business and leisure.
Vatheuer has more than a decade of experience at Alaska Airlines and Horizon Air. She started with Alaska in 2007 as an internal auditor and quickly took on new positions and leadership roles in the following years, including managing director of audit programs. In 2017, she joined Horizon Air as vice president of finance and planning where she oversaw operational performance, led strategic planning and continued to improve processes, collaboration and engagement among Horizon’s frontline employees.
“Brooke is a talented executive with a lengthy history of experience at Alaska Air Group managing people and operations,” said Gary Beck, Alaska’s executive vice president and chief operating officer. “She has an astute understanding of the airline business. Her work in audit, finance, analytics, strategic planning and as the head of operations at Horizon Air enables her to deeply appreciate the intricacies of an effective operation. Our guests can look forward to an improved experience at Sea-Tac airport.”
Vatheuer earned a bachelor’s degree in business administration from the University of Washington, as well as a master’s degree in professional accounting. She is a certified public accountant.
Alaska Airlines and its regional partners fly 47 million guests a year to more than 115 destinations with an average of 1,300 daily flights across the United States and to Mexico, Canada and Costa Rica. With Alaska and Alaska Global Partners, guests can earn and redeem miles on flights to more than 800 destinations worldwide. Alaska Airlines ranked “Highest in Customer Satisfaction Among Traditional Carriers in North America” in the J.D. Power North America Airline Satisfaction Study for 12 consecutive years from 2008 to 2019. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK).
SEATTLE, July 1, 2019 /PRNewswire/ — Alaska Air Group Inc., the parent company of Alaska Airlines Inc. and Horizon Air Industries, Inc., will announce its second quarter 2019 financial results on Thursday, July 25, 2019. A conference call is scheduled at 4:30 p.m. Eastern time/1:30 p.m. Pacific time. Interested parties may listen to the call via webcast at www.alaskaair.com/investors.
Alaska Airlines and its regional partners fly 46 million guests a year to more than 115 destinations with an average of 1,200 daily flights across the United States and to Mexico, Canada and Costa Rica. With Alaska and Alaska Global Partners, guests can earn and redeem miles on flights to more than 900 destinations worldwide. Alaska Airlines ranked “Highest in Customer Satisfaction Among Traditional Carriers in North America” in the J.D. Power North America Airline Satisfaction Study for 12 consecutive years from 2008 to 2019. Learn about Alaska’s award-winning service at newsroom.alaskaair.com and blog.alaskaair.com. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK).
