Virgin Australia will launch the country’s first-ever airline baggage tracking tool across more than two thirds of its domestic network tomorrow, allowing guests to know where their bag is at every step of the journey.
With digital tracking now part of everyday life, Virgin Australia’s new seamless travel experience is the latest instalment of the airline’s broader transformation program.
The tool, which has been two years in the making, comes as lost baggage remains a pain point for travellers across the globe. Despite this, Virgin Australia far outperforms the industry average for mishandled baggage, with a mishandled baggage rate of around 1.5 per 1,000 guests – five times better than the last recorded industry average.
The first-to-market technology is set to free guests from the fear of losing their bags next time they fly, with Virgin Australia anticipating a rise in guests checking in baggage as a result of the new tracking tool.
Initially piloted in May 2023, the tracking tool will be available on most domestic routes between major airports, including Sydney-Melbourne, Brisbane-Sydney, Melbourne-Gold Coast, Melbourne-Hobart, Adelaide-Melbourne, Sydney-Sunshine Coast, and more (refer Notes to Editor). The airline’s remaining domestic network, including select services departing Perth, are expected to feature the tracking tool soon.
Virgin Australia continues to expand its domestic network in time for summer, with the airline today kicking off its services between Hobart and Perth.
Flights between the two cities will operate three times per week, allowing for up to 4,200 passengers to travel each month.
The news follows last week’s commencement of services between Hobart and Adelaide which is now operating four times per week and allowing up to 5,600 additional passengers to fly each month.
Virgin Australia experienced a 90 per cent increase in Tasmanian bookings compared to the previous week after the announcement of new services to the Apple Isle and the Tasmanian Government’s release of a recovery roadmap.
Since September Virgin Australia has added 12 additional domestic routes to its network and is scheduled to resume flights to Fiji in December, followed by Bali and New Zealand from early next year.
Re-introduced services
ROUTE
FREQUENCY
SEATS PER MONTH
COMMENCEMENT DATE
Hobart – Perth / Perth – Hobart (Seasonal service only)
3 services per week(Monday, Friday, Sunday)
4,200
29 October 2021
New services
ROUTE
FREQUENCY
SEATS PER MONTH
COMMENCEMENT DATE
Hobart – Adelaide / Adelaide – Hobart
4 services per week(Monday, Wednesday, Friday, Sunday)
Qantas customers can now book seven new domestic routes and travel on more widebody aircraft between major capital cities to help meet strong demand for domestic travel across Australia.
The new routes – Townsville to Adelaide/Melbourne/Sydney, Adelaide to Cairns/Hobart, Sydney-Uluru and Perth-Gold Coast – provide direct connections and reduce travel time for customers. They bring the total number of routes Qantas and Jetstar have added since the start of the pandemic to 45.
Five of the routes will be operated by Embraer E190 regional jets as part of QantasLink’s partnership with Alliance Airlines. The first Qantas flights operated by the 94-seat E190s took off today between Adelaide, Darwin and Alice Springs.
Customers will also see more widebody aircraft with Business Suites on flights between the East Coast capital cities into Perth and Darwin.
Usually used for long haul international flights including Perth-London, the 236-seat Boeing 787-9 Dreamliner will begin operating up to nine Sydney to Perth flights per week.
Widebody Qantas Airbus A330-200 aircraft, which serviced international routes into Asia, will operate on more flights into Darwin from Sydney and Brisbane, and also into Perth from Sydney and Melbourne. These will be added to the A330s already flying on east-west routes.
The additional flying will see Qantas’ capacity exceed 100 per cent of pre-COVID levels in the coming months and the Group’s market share around 70 per cent.
Qantas Domestic and International CEO Andrew David said the new routes would support the growing demand for domestic tourism.
NEW ROUTES
Route
Start Date
Return flights per week
Aircraft
Adelaide – Townsville
August 2021
3 per week
E190
Adelaide – Cairns
August 2021
4 per week
E190
Adelaide – Hobart
September 2021
Up to 7 per week
E190
Sydney – Townsville
September 2021
7 per week
E190
Melbourne – Townsville
September 2021
7 per week
E190
Perth – Gold Coast
September 2021
3 per week
B737
Sydney – Uluru
March 2022
5 per week
B737
Fares are available from today with Qantas offering special fares including $139 on Adelaide-Hobart, $179 on Sydney-Townsville and $229 Perth-Gold Coast. Special fares are available at qantas.com or through Travel Agents, until 11:59pm 27 May, unless sold out prior.
The new flights add to Jetstar’s existing services across six of the routes, providing a range of travel options for Qantas Group customers.
Qantas has today announced a major expansion to its regional network, adding seven new routes across New South Wales, South Australia and Victoria, in response to customer demand.
The announcement means Qantas will be flying to five more destinations across Australia than it was pre-COVID (up from 57 to 62). The airline also today begins flying direct from Sydney to Merimbula on the New South Wales Sapphire Coast for the first time.
NEW ROUTES
Route
Start date
Frequency (return flights per week)
Sydney – Griffith
1 Feb 2021
Daily
Melbourne – Newcastle
1 Feb 2021
Twelve
Melbourne – Merimbula
1 Feb 2021
Four
Melbourne – Mount Gambier
28 March 2021
Five
Melbourne – Wagga Wagga
28 March 2021
Four
Melbourne – Albury
28 March 2021
Four
Adelaide – Mount Gambier
28 March 2021
Five
Qantas is offering special fares for flights on the new routes from $125 one-way, available at qantas.com or through Travel Agents, until 20 December 2020, unless sold out prior.
The flights will largely be operated by the airline’s 50-seat Q300 turboprop aircraft, with upgraded cabin interiors, adding more than 320,000 seats to these regional destinations each year.
Qantas has already introduced a number of initiatives to encourage customers to book with greater flexibility, as well as to improve safety and peace-of-mind when travelling domestically through its Fly Well program.
ADDITIONAL FLIGHTS
– Melbourne-Gold Coast weekly flights will double – from daily to twice daily – from April 2021 with the new schedule to cater for both corporate and leisure travellers.
– Sydney-Orange flights will increase from three days per week to daily from February 2021.
– Melbourne-Launceston flights will be upgraded from a Q400 aircraft to a larger Boeing 717, adding more than 400 seats on the route each week.
– A number of seasonal routes originally scheduled for the summer have been extended to operate year-round, including Perth-Hobart, Canberra-Hobart, Sydney-Merimbula and Brisbane-Port Macquarie.
QantasLink CEO John Gissing said these new routes were a great opportunity for travellers to explore the best of regional Australia.
“As the national carrier, we have an important role to play in driving tourism and supporting the industry’s recovery,” said Mr Gissing.
“Before COVID, more than 11 million Australians travelled overseas each year, so these flights will help convert some of these international trips into domestic holidays instead.
“We know there is significant pent up demand for travel. These new flights will help more Australians explore some of the incredible places in their own backyard and drive tourism, which is so vital to the local economies of regional areas.
“We’ll be promoting these new flights to millions of our frequent flyers across the country in the lead up to the flights commencing next year.
“We’re also pleased to be able to offer locals more choice and competitive fares on these routes, most of which have been monopolies for years.”
Since domestic border restrictions started to ease in July, Qantas has announced or commenced flying on 13 new routes across Australia. Today’s announcement brings that number to 20.
Qantas has been progressively “waking up” its domestic and regional aircraft to support this new flying, with the vast majority of the airline’s regional fleet expected to be operational by early 2021.
“All our aircraft carry fixed costs, regardless of whether they’re grounded or not. We’d rather get as many aircraft back in the air as we can because it’s better for our business, our customers and gets more of our people back to work,” added Mr Gissing.
Qantas flights continue to have complimentary baggage and food and drink included with every seat. The airline has now opened 30 of its 35 domestic and regional lounges across its network.
Today is the last day to register for Qantas’ Status Fast Track initiative that has seen thousands of members from other airlines switching to Qantas Frequent Flyer to take advantage of the national carrier’s extensive lounge and flying network.
Qantas is also offering customers the opportunity to join its Frequent Flyer program for free until 31 January 2021 via qantas.com/freejoin. Travellers will be able to earn Qantas Points and Status Credits on the new routes as well as using their points to book flights.
Virgin Australia’s share price dipped below 10 cents on Monday – days after credit rating agency Standard & Poor’s downgraded its outlook to negative.
The drop represents an enormous fall from a high of $2.19 in February 2007. Virgin played down the developments, claiming any speculation of the future of the business was “untrue and misleading”.
Last week, Australian Aviation reported that the wider group announced a $97 million half-year loss and its intention to cut its Tigerair fleet.
Planned Openings from Tokyo to Mexico City and Reykjavik to Melbourne, Marriott International Continues to Create Enriching Experiences Through Its Portfolio of Distinct Luxury Brands
BETHESDA, Md., Dec. 4, 2019 /PRNewswire/ — Marriott International, Inc. (NASDAQ: MAR) today announced it is projecting to open more than 30 luxury properties in 2020 as the company focuses on creating the future of high-end travel through its portfolio of distinct luxury brands. With the world-renowned hospitality hallmarks of The Ritz-Carlton, Ritz-Carlton Reserve, St. Regis Hotels & Resorts, W Hotels, The Luxury Collection, EDITION, JW Marriott and Bvlgari, Marriott International uses the global perspective gained from its boundless network of more than 420 landmark hotels and resorts in nearly 65 countries and territories to provide an unmatched variety of luxury experiences. From the world’s most established destinations to the ultimate undiscovered gems, Marriott International has more than 185 luxury properties in its signed development pipeline that could add more than 15 new countries and territories to the company’s luxury portfolio, from Iceland to Montenegro and the Philippines.
Matild Palace, a Luxury Collection Hotel, Budapest
“Celebrating the distinct nature and individuality of our luxury brands, Marriott International offers a diverse variety of nuanced brand experiences that speak to the needs of the modern luxury traveler,” said Tina Edmundson, Global Brand Officer and Luxury Portfolio Leader, Marriott International. “Across our luxury brands portfolio, we will continue to incubate innovation and apply fresh thinking, both at the brand level and across our individual hotels, as we seek to be future forward, push boundaries, and continue to raise the bar by creating new, unexpected, and enriching guest experiences.”
“Our plan to open more than 30 luxury properties in 2020 – an average of about three exciting new hotels per month – speaks to the remarkable momentum that brands such as St. Regis, The Ritz-Carlton and EDITION have with affluent travelers, our Marriott Bonvoy members and hotel developers around the world,” said Tony Capuano, EVP and Global Chief Development Officer, Marriott International. “Each year, our luxury portfolio continues to grow in both quality and quantity in strategic destinations around the world.”
Transformative Travel Gives Rise to The Purposeful Luxurian In looking at the future of luxury hospitality, Marriott International collaborated with a team of trend forecasters at The Future Laboratory to better understand the attitudinal shifts that are creating a new genre of travelers. Edmundson continued: “The concept of transformative travel – travel motivated and defined by a shift in perspective, self-reflection and development – has become more pronounced and it has given rise to The Purposeful Luxurian, a new breed of traveler that is more progressive, proactive, and looking to affect positive change. This new global explorer views travel as a way to improve physical and mental wellbeing, as well as a means to do good.” With its scale and breadth of distribution, Marriott International is on the frontlines of the evolving global luxury economy, elevating its approach and inviting globally minded travelers to look at the world through a new lens. “We are defining the future of luxury travel by creating the real, rare and personal experiences this new Purposeful Luxurian craves,” said Edmundson.
The Ritz-Carlton Elevates Luxury Through Legendary Service Known for leaving indelible marks and creating memories that last a lifetime, The Ritz-Carlton continues to set the standard for luxury. The iconic luxury brand recently celebrated the opening of its 100th property with the debut of The Ritz-Carlton, Perth and expanded the Ritz-Carlton Reserve portfolio to four exceptional properties with the opening of Zadún, a Ritz-Carlton Reserve in Los Cabos, Mexico. In the coming year, the brand is expected to bring its legendary service to Morocco for the first time, with the planned opening of The Ritz-Carlton Rabat, Dar es Salam in the country’s dynamic capital. The Ritz-Carlton, Nikko is slated to expand the brand’s footprint in Japan, while a highly anticipated property in Mexico City is expected to give guests a unique way to experience the Mexican capital. Overlooking Camelback Mountain in Scottsdale, Arizona, The Ritz-Carlton, Paradise Valley is slated to grow the brand’s resort portfolio, while the brand also anticipates an opening in Nanjing, China, expects to see the completion of a major renovation of The Ritz-Carlton, South Beach, and continues to work towards the inaugural voyage of The Ritz-Carlton Yacht Collection expected in June 2020.
St. Regis Debuts the Newest Best Addresses in Extraordinary Destinations Offering modern glamour and sophisticated design, the St. Regis brand recently grew its footprint in Europe with the opening of The St. Regis Venice, boasting a magnificent outdoor garden and one of the most coveted locations along the city’s famed Grand Canal. Currently offering 45 hotels in more than 20 countries and territories, the brand in the year ahead expects to introduce St. Regis to Cairo, a destination that has long allured travelers with its enthralling history, and which is quickly reclaiming its place as a global hotspot. Additionally, St. Regis expects to expand its resort portfolio with the anticipated opening of The St. Regis Kanai Resort in Riviera Maya, Mexico. The St. Regis Dubai, The Palm is also slated to open in 2020, bringing highly bespoke service and beloved signature rituals to the most populous city in the United Arab Emirates.
Lux Rebel W Hotels Turns Traditional Luxury on its Head This year, W Hotels brought its boundary-breaking approach, bold design and innovative programming to destinations including Dubai,Abu Dhabi, Muscat, Ibiza and Aspen, the brand’s first alpine destination in the United States. Multi-million-dollar renovations by owners are underway or completed at more than half the brand’s properties in North America, including W Washington D. C. and W San Francisco. In addition, the company recently announced plans to transform W New York – Union Square into a cutting-edge W Hotels showcase, advancing a larger strategy to redefine and reinvigorate the W portfolio in North America. Also underway is the exciting addition of W Nashville to the brand’s growing portfolio. The brand continues to trailblaze its way around the globe with 2020 expected openings in Philadelphia, Toronto, Chengdu, and Melbourne. Offering the insider track wherever the iconic W sign lands, the brand is also slated to debut in Italy with the planned openings of W Milan and W Rome, giving locals and visitors alike a distinctly W take on “la dolce vita.”
EDITION Matches Sophisticated Style With Global Growth In 2019, the EDITION brand made global news with the debuts of The Times Square EDITION in New York and The West Hollywood EDITION in Los Angeles, proving sustained high demand for its curated mix of modern design and service. Created through a collaboration between boutique hotel creator and innovator Ian Schrager and Marriott International, the lifestyle brand is slated to bring its distinct point of view to the in-demand destination of Reykjavik in 2020. Additionally, with 10 hotels in six countries and territories, the rapidly growing EDITION brand is expected to bring its sophisticated style to the global hotspotsof Tokyo and Dubai.
The Luxury Collection Continues on its Quest as the Destination Authority With a rapidly growing ensemble of 114 hotels in more than 30 countries and territories around the world, The Luxury Collection takes guests on journeys to the world’s most captivating places. In 2019, the brand celebrated the opening of North Island, Seychelles, the portfolio’s first private island destination, and welcomed properties in Cyprus, Nanning, Buckinghamshire, Kolkata and Çeşme. Looking to the year ahead, The Luxury Collection anticipates openings in coveted locations spanning the globe, including Nashville and Budapest, Hungary, as well as Hobart, Australia – a destination that signals the future of luxury travel.
JW Marriott Inspires Guests to be Mindful and Present through Uplifting Experiences JW Marriott offers warm and intentional luxury experiences at nearly 90 properties around the world, including the recent, highly anticipated debut of JW Marriott Maldives Resort & Spa. Inspired by the principles of mindfulness, JW Marriott is a haven designed to let guests focus on feeling whole – present in mind, nourished in body and revitalized in spirit. Expected to reach more than 115 hotels by 2022, the year 2020 is slated to be a period of rapid growth for the brand, with planned U.S. openings in Savannah, Orlando and Anaheim, in addition to global destinations ranging from Istanbul and Danang, Vietnam, to Nara, Japan, Muscat, Oman and Monterrey, Mexico.
