Tag: inflight (Page 1 of 2)

The new Pilatus PC-24 Super Versatile Jet is here!

October 20, 2023 / WIL BALDWIN

Beginning with new aircraft deliveries in 2024, Pilatus has extended the payload-range capability of its Super Versatile Jet to achieve a maximum range with six passengers of 2,000 nautical miles (3,704 kilometers). Pilatus also incorporated an array of new interior amenities, including a large side-facing divan which can be converted into a bed!

The new PC-24 features a 600 pound (272 kg) increase in full fuel payload and maximum payload capacity. This enables operators to increase the PC-24’s maximum range by 200 nm (370 km) with six passengers on board. The PC-24 now offers a full fuel payload of a single pilot plus 1,315 pounds (596 kg), and features a class-leading maximum payload capacity of 3,100 pounds (1,406 kg).

Pilatus engineers conducted an extensive flight test campaign to expand the entire envelope for the higher design weights. At the PC-24’s maximum take-off weight, balanced field length at sea level is only 3,090 feet (941 meters), allowing the use of very short and even unpaved runways.

Divan and Inflight Entertainment System

Already offering the largest cabin volume in its class, the interior of the new PC-24 has also been given a number of enhancements to improve the overall passenger flight experience. Ambient sound levels have been reduced through optimization of passenger service unit ducting, noise absorbing panels, and tuned engine accessory air intake ducts. Cabinetry, storage areas, and the Welcome Center have all been refined to optimize the vast amount of space in the PC-24’s cabin.

Pilatus partnered with Lufthansa Technik to incorporate a new integrated Cabin Management System (iCMS) featuring a 10″ touch screen controller with 3D moving map, four high fidelity cabin speakers with a sub-woofer option, mood lighting, USB ports, and a media storage server.

Finally, in a first for this class of business aircraft, Pilatus is offering the option of a large side-facing divan that is 6 feet 6 inches (1.98 m) in length, and can be converted into a bed in flight.

Predictive Maintenance

All PC-24s from serial number 501 onwards will be equipped with a new feature to enable predictive services. The automated data transmission of key aircraft data directly to Pilatus upon landing will be analyzed and, if necessary, a predictive recommendation is made to the operator.

Southwest Airlines named Best Airline For Families in Money magazine’s list of 2023 travel awards

September 16, 2023 / WIL BALDWIN

Dallas, Texas, September 15, 2023 – Southwest Airlines Co. (NYSE: LUV) was named Best Airline for Families on MONEY magazine’s 2023 Travel Awards list. MONEY recognized Southwest Airlines for its Family Boarding process, two free checked bags,¹no change²or cancellation³ fees, and creating a flexible travel experience at a low cost. Southwest Customers also enjoy family-friendly content for free on the Inflight Entertainment Portal.⁴

“Families on the go turn to Southwest for more than our low fares and flexible policies,” said Jonathan Clarkson, Vice President of Marketing at Southwest Airlines. “We know families traveling together are looking for a comfortable and smooth travel experience, and our People take great pride in delivering their legendary Hospitality every step of the way.”

MONEY’s Best Airlines List assessed 10 major U.S. based carriers utilizing various criteria from multiple data resources to evaluate customer satisfaction with an airline’s network size, rewards programs, and policies.

For more information on Southwest’s flexible policies, visit Southwest.com.

1. First and second checked bags; weight and size limits apply.
2. If a Customer needs to change an upcoming flight itinerary, they’ll only pay the cost in fare difference.
3. Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited flight credits.
4. Where available. Available only on WiFi-enabled aircraft. Limited-time offer.

Apple TV+ Takes Flight with Air Canada

August 1, 2023 / WIL BALDWIN

Montreal, Quebec, Canada, August 1, 2023, CNW – Air Canada (Toronto: AC) today announced the expansion of its award-winning in-flight entertainment with the addition of exclusive Apple TV+ original programming beginning Aug. 1, 2023. The partnership marks Air Canada’s latest investment in the customer experience, adding critically acclaimed original programs including Ted Lasso, Bad Sisters, Severance, Foundation and many more for its global customers.

Earlier this year, Air Canada was recognized by Global Traveler as Best Airline for Onboard Entertainment for the fifth consecutive year, and by the Airline Passenger Experience Association (APEX) with the Passenger Choice Award for Best Entertainment in North America. With 420+ movies, 1,000+ TV episodes, 130+ music albums, podcasts and more, customers can enjoy the best programming from boarding to landing. All content onboard Air Canada’s inflight entertainment equipped aircraft is complimentary for all customers.

Air Canada’s partnership with Apple follows the airline’s recent collaboration with Mattel which brings more family fun with some of the most popular kids’ shorts.

In May, Air Canada and Bell began offering free messaging for all Aeroplan members worldwide on all Wi-Fi equipped aircraft across Air Canada’s fleet, including Air Canada Rouge and Air Canada Express flights. Customers can send and receive text-based messages via onboard Wi-Fi using popular messaging apps including Apple’s iMessage, Meta’s WhatsApp and Messenger, Rakuten’s Viber, and Messages by Google.

Last November, Air Canada became the only Canadian carrier to offer live Canadian TV featuring English and French channels, giving customers the ability to cheer on their favourite sports teams by watching global sporting events in real time, as well as live news onboard equipped flights.

JetBlue Names Susan Pfingstler as Vice President JetBlue University

July 25, 2023 / WIL BALDWIN

New York, July 24, 2023, (BUSINESS WIRE) – JetBlue (NASDAQ: JBLU) today announced the appointment of Susan Pfingstler to vice president, JetBlue University. In this role, Pfingstler will oversee the carrier’s award-winning training programs and facilities. She will report to Warren Christie, JetBlue’s head of safety, security, fleet operations and JetBlue University.

From locations in Orlando, New York and Salt Lake City, JetBlue University offers new hire and recurrent training for JetBlue’s airports, customer support (reservations), flight operations, inflight, system operations, and technical operations (maintenance) crewmembers, as well as pilot training services for a variety of other airlines around the world.

Pfingstler comes to JetBlue from United Airlines where she served as the managing director, network operations, air traffic control strategy. Previously, she held positions with the Federal Aviation Administration, the International Air Transport Association, and the Port Authority of New York & New Jersey. She spent the first decade of her career as a New York City-based pilot in both the corporate and Part 121 airline arenas.

Pfingstler holds a bachelor’s degree in professional aeronautics from Embry-Riddle Aeronautical University. She is a Board Member of NASA’s Advisory Council Aeronautics Committee and Fellow of the Royal Aeronautical Society.

JetBlue Announces New Tentative Agreement on Negotiations with TWU

November 8, 2021 / WIL BALDWIN

NEW YORK, N.Y. (BUSINESS WIRE) – JetBlue (NASDAQ: JBLU) today announced it has reached a new tentative agreement with the Transport Workers Union (TWU) for JetBlue’s inflight crew members.

“We’re pleased to share that the JetBlue and TWU negotiating committees have reached a new tentative agreement,” said Ed Baklor, head of customer care and programs, JetBlue. “Our inflight crewmembers have been on the frontline supporting and protecting JetBlue’s operation and our customers through the COVID-19 pandemic, and I am proud of the TWU and JetBlue teams for recognizing our environment and coming to the table with solutions. We look forward to bringing this contract to a vote with our inflight crewmembers.”

British Airways Selects Collins Aerospace to Upgrade 777 Fleet with Enhanced Club World Experience

October 30, 2021 / WIL BALDWIN

WINSTON-SALEM, NC – British Airways (LSE: IAG) has selected Collins Aerospace to upgrade its fleet of Boeing 777 aircraft to the Club World experience for business class passengers.

The agreement includes installation of the popular Club Suite business class seat, the Club Kitchen and a new cabin configuration. Collins will also perform full-cabin integration work – including engineering design, test and approval – along with program management and third-party supplier approvals. Some of the modified aircraft are already flying with the upgrades expected to be complete by the end of 2022. The retrofitted Boeing 777 aircraft will be operating from London Heathrow.

The Club Suite is a customized version of Collins Aerospace’s industry-leading Super Diamond business class seat, providing British Airways international passengers with privacy doors, a spacious seat that converts to a fully flat bed and an upgraded inflight entertainment system. Similar to the upgraded cabin on British Airways’ new Airbus A350 fleet, the suites are laid out in a 1-2-1 pattern, allowing all-aisle access for every passenger. This proven design can be tailored to fit different airframes, helping maintain a consistent passenger experience.

The Club Kitchen is an area consisting of galley inserts, chillers and built-in storage for snacks, drinks and other refreshments, allowing passengers the ability to collect self-service snacks and refreshments at their leisure.

Through its Integration and Engineering group, Collins Aerospace has an Organization Designation Authority from the FAA to oversee the certification and Supplemental Type Certificate for the upgrade. Manufacturing of the new suite seats is being completed at the company’s facility in Kilkeel, Northern Ireland, while the new Club Kitchen was designed at the company’s facility in Everett, Washington.

SWISS Launches New Service for Long Haul Business Class, Adds Taste of Switzerland

September 1, 2021 / WIL BALDWIN

For six months from today onwards, Swiss International Air Lines (SWISS) will be offering Business and First Class travellers on its long-haul services from Switzerland selected creations from top Swiss-based chefs who have participated in the airline’s ‘SWISS Taste of Switzerland’ inflight culinary programme over the past few years. The dishes, which are accompanied as usual by Swiss regional wines and speciality cheeses, reflect the broad variety of Switzerland’s cuisine. Of the 70 guest chefs drawn from all the country’s cantons who have been spotlighted on board since the award-winning programme began back in 2002, Silvia Manser, Silvio Germann, Jean-Marc Soldati, Mike Wehrle, Thomas Amstutz, Hans-Jörg and Anja Zingg, Franck Reynaud, Christian Kuchler, Lorenzo Albrici and Rolf Hiltl are currently featured aloft.

Veal tenderloin with black truffle sauce and blueberry slice with Appenzeller beer ice cream in First Class

SWISS First travellers can look forward to two dishes from Mike Wehrle of Bürgenstock Hotels & Resorts: a starter of marinated lobster with pecorino cheese and cauliflower panna cotta, followed by veal tenderloin with black truffle sauce. The choice of main courses further includes sautéed cod with seafood nage and potato and fennel brandade, the creation of Silvio Germann of IGNIV by Andreas Caminada in Bad Ragaz. The SWISS First menu is rounded off by a choice of two desserts which includes a blueberry slice with chocolate crumble and Appenzeller beer ice cream by Silvia Manser of Restaurant Truube in Gais.

First Class guests are further treated to a selection of speciality Swiss cheeses that include an Aletsch Grand Cru from Canton Valais and a Swiss Style 10, which is Switzerland’s homage to Britain’s Stilton cheese. The choice of Swiss wines on offer extends to a Chasselas Clos du Boux 2020 Grand Cru Epesses from Luc Massy of Canton Vaud and a Ligornetto 2018 DOC Ticino red from Luigi Zanini of Canton Ticino.

Beetroot tabbouleh with green pea guacamole and ‘Meat Love’ meatloaf in Business Class

For SWISS Business travellers, the choice of SWISS Taste of Switzerland starters newly extends to a vegetarian option: a beetroot tabbouleh with green pea guacamole from Zurich’s Hiltl vegetarian restaurant, which is offered alongside a Balik salmon sashimi with avocado, cucumber and wasabi vinaigrette by Christian Kuchler of the Taverne zum Schäfli in Wigoltingen. Business Class guests have a choice of main courses, too, which includes a ‘Meat Love’ meatloaf with morel sauce created by Anja and Hans-Jörg Zingg of the el paradiso Mountain Club in St. Moritz. The menu concludes with the sweet delight of a cheesecake with chocolate sponge and citrus fruits by Franck Reynaud of the Hostellerie du Pas de l’Ours in Crans-Montana.

The speciality cheeses on offer to SWISS Business guests include a Passo dello Spluga from the Splügen Alpine Dairy and a Fette Berta by Ueli Moser from the Seeland region. The choice of Swiss wines extends to a Château de Châtagneréaz 2019 Chasselas from Canton Vaud and a Syrah Classique AOC 2019 from the Domaine Jean-René Germanier in Canton Valais.

A new Business Class service concept for a more individual flight experience

SWISS now also offers its Business Class travellers a new and more individualized service concept on all long-haul flights. In addition to the traditional ‘restaurant’ service in which the meals are served one course at a time, guests can now take advantage of a new ‘casual dining’ option in which they receive their starter, main course and dessert together and at a time of their choosing. The new service options, which are introduced today, enable the guest to tailor their inflight experience even more closely to their specific wishes and needs.

In a further innovation, the additional service shortly before landing has been replaced by a new ‘SWISS Bistro’ concept. This consists of a new bistro menu inviting guests to choose from a range of hot items (such as a Swiss prime beef burger with coleslaw salad), cold items and snacks according to their individual tastes and hunger at any time after the main service until shortly prior to landing.

Emirates Boosts Operations in Jordan, Adds Second Daily A380 Service to Amman

June 20, 2021 / WIL BALDWIN

Emirates will be ramping up operations to Jordan during the summer with the introduction of second daily A380 flight during the months of July and August. The airline will operate the second daily flight from 15-20 July 2021, ahead of the Eid Al Adha period. Emirates will also operate double daily A380 services from 10-31 August. The move to boost capacity between Dubai and Amman during these periods was driven by high forecasted passenger demand. The double daily A380 services to Amman also demonstrate the airline’s commitment to adapting its operations to better serve customers.

Emirates will also increase flights between Dubai and Amman from 12 to 14 weekly, from 1 July.

From 15-20 July 2021, and from 10-31 August 2021, Emirates flights EK 905 and 906 will be operated with an Airbus A380 in a three class configuration, featuring 14 luxurious First Class suites, 76 lie flat Business Class seats and 420 generously pitched Economy Class seats. Passengers in all classes will enjoy over 4,500 channels of films, TV shows, music and games, with an impressive selection of Arabic content, through ice, Emirates’ award-winning inflight entertainment system. What’s more, First and Business Class passengers can enjoy the Emirates Onboard Lounge, where they can safely network and enjoy the signature Emirates experience.

Since it safely resumed tourism activity in July 2020, Dubai remains one of the world’s most popular holiday destinations. The city is open for international business and leisure visitors. From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai offers a variety of world-class experiences. It was one of the world’s first cities to obtain Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.

Emirates remains focused on taking various steps to ease travel and has been a leader in introducing initiatives in cooperation with health authorities and organisations to protect the health of customers and to ensure their safety. Emirates introduced measures on the ground throughout all touchpoints and onboard to provide its passengers with the highest safety and hygiene standards at every step of the journey. The airline has also recently introduced contactless technology to ease the customer journey through Dubai airport.

JetBlue Announces Update on Negotiations with TWU

October 25, 2020 / WIL BALDWIN

JetBlue (NASDAQ: JBLU) today announced it has reached a tentative agreement with the Transport Workers Union (TWU), regarding the process toward a contract for JetBlue’s inflight crewmembers.

The agreement is subject to a ratification process which includes final documentation, review, and consideration by JetBlue’s TWU leadership team before being distributed to inflight crewmembers for a final vote.

Ed Baklor, vice president inflight, JetBlue, said: “We are pleased to come to this tentative agreement and look forward to bringing the contract to a vote with our inflight crewmembers. Thank you to both negotiating committees for their efforts over the past two years to reach this agreement.”

Ian Deason, head of customer experience, said: “I want to thank our amazing inflight crewmembers for their commitment to safety and for continuing to always deliver the best experience in the skies during this especially challenging time for our industry.”

Emirates to Operate Limited Passenger Flights in May

May 4, 2020 / WIL BALDWIN

Emirates is set to operate limited passenger services to Frankfurt (02, 04, 06, 09, 11, 13 May), London Heathrow (03, 05, 07, 10, 12, 14 May), Manila (3, 6, 8, 10, 13, 15, 16 May), Sao Paulo (3 May), and Shanghai (2 May). The one-way special flights will facilitate travel for residents and visitors wishing to return home.

Those who wish to travel to Shanghai must contact the embassy or consulate of the People’s Republic of China in the UAE. For all other flights, passengers can book directly on emirates.com or via their travel agent.

Only citizens of the destination countries, and those who meet the entry requirements of the destination will be allowed to board. Customers will be required to follow all health and safety measures required by the UAE authorities and the country of destination.

Similar to other repatriation flights that Emirates has operated thus far, for health and safety reasons, the airline will offer a modified inflight service that reduces contact, and the risk of infection. Magazines and print reading material will not be available. Meals on-board will be served in hygienic prepacked meal boxes, offering customers sandwiches, beverages, snacks, and desserts. A selection of hot snacks will also be served on long-haul flights.

Emirates’ Lounge and Chauffeur Drive services will be temporarily unavailable during this period and in-flight Wi-Fi service is available for purchase only. On board Emirates’ flights, seats are pre-allocated where possible with vacant seats placed between individual passengers or family groups in observance of physical distancing protocols. More information is available on emirates.com.

Cabin baggage will not be accepted on these flights. Carry-on items allowed in the cabin will be limited to laptop, handbag, briefcase or baby items. All other items have to be checked in, and Emirates will add the cabin baggage allowance to customers’ check-in baggage allowance.

Passengers are required to apply social distancing guidelines during their journey and wear their own masks when at the airport and on board the aircraft. Travellers should arrive at Dubai International airport Terminal 3 for check-in, three hours before departure. Emirates’ check-in counters will only process passengers holding confirmed bookings to the above destinations.

All Emirates aircraft will go through enhanced cleaning and disinfection processes in Dubai, after each journey.

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