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Delta, New York Break Ground on Latest JFK Transformation Phase for Terminal 4

December 16, 2021 /

Work at New York John F. Kennedy International Airport officially got underway Wednesday as Delta Air Lines (NYSE: DAL) CEO Ed Bastian, and other officials ceremoniously broke ground on a $1.5 billion expansion and transformation of Terminal 4. The expansion will consolidate all of Delta’s operations into Terminal 4 at JFK – which currently operates out of Terminals 2 and 4 – enabling a more enjoyable and convenient travel experience for customers. The project will include the following enhancements:

  • A new Delta Sky Club in Terminal 4’s Concourse A.
  • Expanded seating areas and concessions.
  • Modern wayfinding.
  • New and upgraded restrooms designed with travelers in mind.
  • New check-in counters that will improve capacity and efficiency with state-of-the-art technology.
  • Installation of new self-service kiosks and self-bag check locations.
  • Updated baggage claim and arrivals areas.
  • New retail finishes.
  • Public art.

Delta continues to grow at JFK and in New York City at large, where it offers the most flights and seats of any carrier at JFK and LaGuardia Airport, with 400 total daily departures to 95 domestic and international destinations. The airline operates more than 160 average daily flights to 68 destinations worldwide from JFK alone. Since 2010, Delta has invested more than $3.5 billion in airport expansion and redevelopment in New York, including earlier projects at JFK and LGA. The airline is also undertaking a $3.9 billion project to consolidate Terminals C and D at LGA, with a state-of-the-art arrivals and departures hall set to open next spring.

What to Expect From Air New Zealand at Alert Level One

June 8, 2020 /

Air New Zealand has shared what customers can expect while travelling with the airline when the country moves to Alert Level 1. These changes will be progressively rolled out over the coming days.

Air New Zealand General Manager Customer Experience Nikki Goodman says Alert Level 1 will mark a return to normal with regards to domestic flying.

“Social distancing is no longer a requirement, unaccompanied minors will once again be able to travel domestically, and customers will be able to travel around New Zealand again with pets as checked baggage.

“Customers are still encouraged to check-in for their flight via the Air New Zealand mobile app to save time at the airport. We recommend allowing plenty of time to process through the airport as we expect to see more people travelling at this level. As we’ve adapted our processes to support customers through Alert Level 2, we’ve gained some great insight into changes that we will adopt going forward, and customers can expect to see some of these as they travel.

“Our domestic lounges are open except for Auckland Domestic, which is undergoing refurbishment, and Wellington and Christchurch regional lounges which remain closed at this stage. Hot food will be available again and served to our customers, while other food will be pre-portioned and available at the buffet. Inflight, customers would have noticed our food and beverage service resumed under Alert Level 2 with the exception of Koru Hour. We are working closely with our partners and suppliers to bring this back over the coming weeks.

“As always, our top priority is ensuring we keep our customers and people safe, so high touch surfaces on board and in our lounges and airport spaces will continue to be cleaned regularly. Our jet aircraft are fitted with hospital-grade air systems that filter out viruses, and hand sanitiser will continue to be available across the airport, kiosks, service desks and all our aircraft for customers and staff to use as they wish.

“As we get back into more frequent flying, please be patient with us, as our contact centre and customer care teams continue to receive a high volume of enquiries. If your travel isn’t urgent, we’d appreciate if you would wait to contact us so that those with imminent travel can be prioritised. We’re thrilled to welcome more people on board, but please remember to be kind to our frontline employees – and if you are unwell or have Covid-19 symptoms please do not travel.”

Further details on the customer journey for Alert Level 1 can be found on the COVID-19 hub on the Air New Zealand website.

The airline plans to operate around 55 percent of its usual domestic capacity (compared to pre-COVID-19 levels) from July and August. On Monday the airline began operating to all 20 of the domestic ports it previously flew to.

Delta to Suspend Los Angeles to Sydney Service March 18 Through mid-April

March 16, 2020 /

Following self-quarantine restrictions issued by the Australian government, Delta is temporarily suspending service from Los Angeles to Sydney beginning March 18 through April 11.

The last flight from L.A. to Sydney will depart Tuesday, March 17. The last flight from Sydney to L.A. will depart Thursday, March 19.

See here for a list of all current schedule changes.

CHANGING YOUR FLIGHT

Delta has waived change fees for customers traveling to, from or through Australia through May 31. Additional details are available on delta.com.

To help address customers with immediate travel needs, Delta is asking those who do not have travel in the next 72 hours to wait and contact the airline closer to their trip. Customers can also change or cancel a flight anytime before their travel date using My Trips on Delta.com.

To provide even more flexibility, any Delta ticket expiring in March or April is being extended to enable rebooking and travel until Dec. 31, 2020. If you’re not able to adjust your plans in time and don’t make your flight, your ticket number automatically becomes an unused eCredit within 24 hours that can be used to rebook a flight in My Trips or with Delta Reservations.

CAPPED FARES

To ensure customers can travel with financial peace of mind, Delta will cap fares to and from all destinations Delta serves throughout the U.S. and Canada through March 31. These fare caps are in place in all cabins, from Delta One to Main Cabin.

PROVIDING A SAFE AND CLEAN ENVIRONMENT  

Delta’s highest priority is to ensure the health and safety of customers and employees. The airline is regularly disinfecting check-in kiosks, ticket counters, gate areas, jet bridges, and more multiple times a day. More information on our cleaning procedures can be found here. 

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