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Hawaiian Airlines to Focus on Critical Flights and Cargo Service

  • Airline to serve San Francisco and Los Angeles daily
  • American Samoa weekly starting in April

Hawaiian Airlines is reducing its April flight schedule due to the COVID-19 pandemic with a commitment to continue offering its guests and cargo customers essential service within the Hawaiian Islands and between Hawai‘i and California and the U.S. territory of American Samoa.

The airline will maintain a reduced but still robust schedule of Neighbor Island flights, while bolstering all-cargo service to ensure goods continue to reach communities statewide.
 
“As Hawai‘i’s airline, we understand that our operation is essential to the state. We serve both guests who rely on us for important travel and the transportation of critical cargo,” said Hawaiian Airlines President and CEO Peter Ingram. “This has been the hallmark of our mission for 90 years and our dedication to our guests remains unchanged as we look to overcome this global crisis together.”
 
Starting Sunday, Hawaiian’s long-haul transpacific network will consist of one daily nonstop flight between Honolulu (HNL) and Los Angeles (LAX) and San Francisco (SFO), and one weekly flight connecting Hawai‘i to its Pacific island neighbor of Pago Pago, American Samoa (PPG). All routes will be operated with wide-body Airbus A330 aircraft.
 
The California routes present cargo opportunities to help maintain service for shippers affected by the reduction in passenger flights due to the state of Hawai‘i’s mandatory 14-day quarantine for overseas arrivals starting tomorrow in an effort to prevent the spread of COVID-19. The HNL-PPG route maintains vital service for the territory of American Samoa.
 
Guests traveling on Hawaiian’s Neighbor Island network will continue to enjoy convenient options throughout the day with 41 daily roundtrip flights scheduled for April. From Honolulu there will be 38 daily flights, including 13 to Maui, eight to Kona, seven to Kaua‘i, six to Hilo, and two each to Lāna‘i and Moloka‘i. From Maui there will be one roundtrip each to Hilo, Kaua‘i and Kona in addition to Honolulu service.

Hawaiian’s schedule reductions for April resulted from the state of Hawai‘i’s quarantine entry restriction and the ensuing drop off of travel to and from the islands. Hawaiian is operating its regularly scheduled long-haul flights through today before it begins suspending routes tomorrow.

Meanwhile, Hawaiian has expanded interisland cargo service to facilitate the movement of essential goods ranging from food to medical equipment and machinery.
 
On March 3, a fleet of all-cargo ATR-72 aircraft operated by ‘Ohana by Hawaiian began offering flights five days a week between Honolulu and Kahului (OGG) on Maui and Kona (KOA) on the western coast of the Island of Hawai‘i. The new routes add to all-cargo service launched in summer of 2018 between HNL and Līhu‘e (LIH) on Kaua‘i and Hilo (ITO) on the eastern coast of the Island of Hawai‘i.

Hawaiian also utilizes its Boeing 717 passenger fleet to carry critical, time-sensitive cargo like pharmaceuticals and Blood Bank of Hawai‘i shipments.

Hawaiian is still experiencing an unprecedented volume of calls from guests and respectfully asks that only those with immediate travel needs contact the airline for assistance. Options to reach Hawaiian’s reservations team, to make online changes to tickets, and to see a list of travel waivers are available at  Hawaiian’s COVID-19 hub.
 
The airline also explains how it is keeping employees and guests safe by disinfecting aircraft and airport spaces, modifying boarding processes to prevent congestion at the gate, and adjusting in-flight services such as by distributing disposable sanitizing wipes.

Hawaiian Airlines Inaugurates New Fukuoka Japan Service

HONOLULU, Nov. 27, 2019 /PRNewswire/ — Hawaiian Airlines welcomed guests aboard its inaugural flights between Fukuoka Airport (FUK) and Honolulu’sDaniel K. Inouye International Airport (HNL) with festive gate-side celebrations in both cities as the carrier marked the start of its four-times-weekly nonstop service with Airbus A330 aircraft.

Pictured L to R at FUK: Principal Officer John C Taylor, US Consulate Fukuoka; Mr. Satoshi ISHIMOTO, Head of Fukuoka Airport Branch, OSA JCAB, MLIT; Ms. Akie Oomagar, Vice Governor of Fukuoka Prefecture; Mr. Hiroaki Mitsuyama, Vice Mayor of Fukuoka City; Mr. Tetsuya Nagasao, CEO of FIAC; Ms. Mitsue VARLEY, Japan Country Director, Hawaii Tourism Japan; Jeff Helfrick, Vice President of Airport Operations, Hawaiian Airlines; Kahu La‘akea Arista.
Pictured L to R at FUK: Principal Officer John C Taylor, US Consulate Fukuoka; Mr. Satoshi ISHIMOTO, Head of Fukuoka Airport Branch, OSA JCAB, MLIT; Ms. Akie Oomagar, Vice Governor of Fukuoka Prefecture; Mr. Hiroaki Mitsuyama, Vice Mayor of Fukuoka City; Mr. Tetsuya Nagasao, CEO of FIAC; Ms. Mitsue VARLEY, Japan Country Director, Hawaii Tourism Japan; Jeff Helfrick, Vice President of Airport Operations, Hawaiian Airlines; Kahu La‘akea Arista.

Hawai’i’s flagship carrier delighted guests with performances by the Hawaiian Airlines Serenaders music and hula troupe, as well as fresh lei and special keepsakes including a canvas tote and luggage tag commemorating the airline’s inaugural flight.

Hawaiian Airlines President and CEO Peter Ingram addressed guests in Honoluluto mark the return of service to its sister city. Ross Higashi, deputy director of the State of Hawai’i Department of Transportation – Airports and Koichi Ito, Consul General of Japan also offered congratulatory remarks before the inaugural flight, HA827, departed HNL on Nov. 26 at 11:20 a.m., arriving into FUK at 5:21 p.m.the following day.

In Fukuoka, Theo Panagiotoulias, Hawaiian’s senior vice president of global sales and alliances, and John C. Taylor, principal officer of the U.S. consulate in Fukuoka joined guests in celebrating HA828, which departed FUK at 7:55 p.m. on Nov. 27. The flight’s 8:45 a.m. scheduled arrival at HNL on the same day gives travelers the afternoon to explore O’ahu or connect to one of Hawaiian’s seven neighbor island destinations.

“Fukuoka and Honolulu share a special relationship, so we’re thrilled to bring local residents of Kyushu and Hawai’i one step closer to their vacation with our convenient nonstop service,” said Panagiotoulias. “We’re pleased to now offer 35 weekly flights between Hawai’i and five gateways in Japan with the launch of our new Fukuoka service.”

Guests traveling between Fukuoka and Honolulu will enjoy the roominess and comfort of Hawaiian’s Airbus A330 aircraft, which features 18 fully flat Premium Cabin leather seats arranged in a 2-2-2 configuration tailored for couples, families and honeymooners while offering great functionality to business travelers. Hawaiian also offers 68 of its popular Extra Comfort seats with more legroom and enhanced amenities, in addition to 192 Main Cabin seats. All guests will enjoy Hawaiian’s award-winning hospitality, including island-inspired meals prepared by Hawai’i’s top chefs, as well as new in-flight amenities by Kealopiko, designers of contemporary island apparel.

Hawai’i has strong historical ties to Fukuoka dating back to 1885 when the first 149 immigrants arrived on the ship Yamashiromaru to work in Hawai’i following King David Kalakaua’s signing of a treaty of reciprocity with Japan.

A century later, in 1981, the State of Hawai’i passed a resolution establishing a Sister-State relationship with Fukuoka Prefecture, the first one in Hawai’i’s history. Then- Hawai’i Gov. George Ariyoshi, whose father Ryozo Ariyoshi came to Honolulu from Fukuoka, led the Sister-State initiative.

Fukuoka becomes Hawaiian’s fourth gateway city in Japan, which complements its existing network of nonstop service connecting the Hawaiian Islands with Osaka, Sapporo, and Tokyo’s Haneda and Narita airports. The carrier now operates 35 weekly nonstop flights between Japan and Hawai’i and will begin additional daily service between HNL and Tokyo Haneda on March 28.