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Tag: PERSONALISED

Emirates Skywards Marks 20-years With Over 27 Million Members

– Loyalty programme’s strong and active global membership has been built on continuous innovation and value-driven initiatives for members

Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has marked 20 years of excellence, innovation and unmatched rewards. Over the past two decades, the loyalty programme has continued to grow its membership base by offering value and rich, personalised experiences to its members around the world.

The programme has continually invested to diversify its brand partnerships, and utilise innovative digital technology, so that it can offer its members across the globe with more ways to earn and enjoy rewards, conveniently and via new touchpoints.

From a million members in 2005, to 27 million members in 2020

The loyalty programme has 27 million members worldwide, of which, more than 32,000 are founding members who joined the programme in 2000 and are still active. In celebration of its 20th anniversary, Emirates Skywards is offering members double Tier Miles on any flight booked by 10 December, for travel until 31 March 2021,* while founding members can earn double Tier Miles and double Skywards Miles on any flight booked by 10 December, for travel until 31 August 2021*

Emirates Skywards members come from more than 180 countries, including: 3.5 million members in the United Kingdom, 2.7 million in the United States, 2 million in Australia, 1.9 million in India, and 1.9 million in the United Arab Emirates.

Offering more flexibility, choice, and ways to earn on the ground

Emirates Skywards has expanded its range of partners over the past 20 years to create new, exciting and exceptional value offerings for its diverse membership base. The loyalty programme currently has nearly 200 partners, including: 16 airline partners; more than 100 hotel partners; 33 financial partners, 22 retail and lifestyle partners, 7 car rental partners.

Earlier this year, the loyalty programme launched skywardsmilesmall.com – introducing over a thousand new ways to earn Miles while shopping online with popular UK and US brands. Expanding its financial partnerships, the loyalty programme has launched the Emirates Skywards Mastercard® in partnership with Barclays – its first Emirates branded credit card in the U.S allowing customers to accumulate even more Skywards Miles on their everyday spend and travel purchases.

 ‘My Family’ programme, which launched in 2018, has enhanced its features to now accept family members pooling up to 100% of all Skywards Miles earned, not just on Emirates flights – allowing customers to redeem rewards even faster than before.

Members can also earn thousands of Miles with Emirates Skywards Hotels at over 400,000 hotels, in over 900 destinations worldwide – and up to 2,500 bonus Miles per night, when using a co-branded Emirates Skywards credit card for payment.

Emirates Skywards’ introduction of personalised offers integrated within the booking flow is an industry-first loyalty benefit, whereby logged-in members can avail enhanced Cash+Miles redemption rates and discounted Miles Upgrades when booking flights directly on emirates.com and the Emirates app. These exclusive offers are tailored to suit each member’s preference – offering vast opportunities to save on travel costs.

Reassuring members during COVID-19

With continued travel restrictions due to the COVID-19 global pandemic, Emirates Skywards is offering its members reassurance and flexibility during this difficult time.

Emirates Skywards Silver, Gold and Platinum members have had their tier review dates extended to enable an additional 12 months at their current status.

British Airways Makes MULTI-MILLION POUND INVESTMENT IN MOBILE TECHNOLOGY FOR CABIN CREW IN DRIVE TO OFFER PERSONALISED CUSTOMER SERVICE

LONDON, UK: Cabin Crew using an iPhone XR on board a flight on 05 August 2019 (Picture by Nick Morrish/British Airways)
  • Every member of British Airways’ 15,000 cabin crew will receive an iPhone XR in latest phase of multi-million pounds investment in technology and training
  • New phones are part of initiative to empower cabin crew to deliver personalised customer service to customers
  • Investment comes after British Airways awarded prestigious Skytrax gong for Best Airline Staff in Europe

As part of British Airways’ £6.5bn investment for customers, the airline has announced that all of its 15,000 cabin crew will be issued with iPhone XRs to help them offer a more personalised service to the more than 45 million customers that travel with the airline every year. The investment for all cabin crew members follows a successful trial of iPads for senior cabin crew on board every flight. 

The new phones will be loaded with a selection of apps to help crew offer customers instant additional assistance during their journey. 

They will also have access to a range of customer information at their fingertips, including previous flights and meal preferences, enabling them to personalise every interaction. 

The investment is part of British Airways’ continued commitment to ensure customers receive the best customer service at every stage of their journey.

Bradley Smith, 27, one of the first cabin crew to receive a brand-new iPhone XRs says the phones are enabling a step-change in customer service: “Recently, when a customer realised that he had forgotten to order a special meal, he was really impressed when I quickly took out the phone, logged onto ba.com and ordered a meal for his return journey – all within a matter of minutes in the middle of the flight.

“It felt so rewarding to be able to immediately resolve the situation for the customer. All my crew reference guides are also loaded onto the phone, so everything I need is in my pocket throughout each flight; it really has made a huge difference already.”

Karen Slinger, British Airways’ Head of Inflight Customer Experience, said: “Our customers spend up to 14 hours with our cabin crew on a single flight and we know from the recent success at the Skytrax Awards that the care provided by our people has a huge impact on the overall customer experience and is what sets us apart from other airlines. This investment is about further empowering our crew and providing them with everything they need to deliver the very best service to our customers while in the air.” 

The rollout of these devices is the latest initiative to enhance customer service at British Airways. Earlier this year, the airline launched Help Me; a brand-new section of ba.com to help customers make changes to their bookings and find out more about their consumer rights if their journey doesn’t go to plan. The airline also announced a multi-million-pound investment in training for its staff based at Heathrow, with every agent now trained to help customers with a range of different queries and personally reach out to them at the airport using iPads loaded with a host of specialist apps.

British Airways is investing £6.5 billion to improve its customer experience over the next five years, including the installation of high-speed, industry-leading WiFi across the fleet, which will help cabin crew access the latest information for customers on their devices whilst in flight. The airline will also take delivery of 73 new aircraft, including 18 A350s, with four of the new aircraft joining the fleet before the end of the year.