Tag: preferences

Emirates Boosts Operations in Jordan, Adds Second Daily A380 Service to Amman

June 20, 2021 / WIL BALDWIN

Emirates will be ramping up operations to Jordan during the summer with the introduction of second daily A380 flight during the months of July and August. The airline will operate the second daily flight from 15-20 July 2021, ahead of the Eid Al Adha period. Emirates will also operate double daily A380 services from 10-31 August. The move to boost capacity between Dubai and Amman during these periods was driven by high forecasted passenger demand. The double daily A380 services to Amman also demonstrate the airline’s commitment to adapting its operations to better serve customers.

Emirates will also increase flights between Dubai and Amman from 12 to 14 weekly, from 1 July.

From 15-20 July 2021, and from 10-31 August 2021, Emirates flights EK 905 and 906 will be operated with an Airbus A380 in a three class configuration, featuring 14 luxurious First Class suites, 76 lie flat Business Class seats and 420 generously pitched Economy Class seats. Passengers in all classes will enjoy over 4,500 channels of films, TV shows, music and games, with an impressive selection of Arabic content, through ice, Emirates’ award-winning inflight entertainment system. What’s more, First and Business Class passengers can enjoy the Emirates Onboard Lounge, where they can safely network and enjoy the signature Emirates experience.

Since it safely resumed tourism activity in July 2020, Dubai remains one of the world’s most popular holiday destinations. The city is open for international business and leisure visitors. From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai offers a variety of world-class experiences. It was one of the world’s first cities to obtain Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.

Emirates remains focused on taking various steps to ease travel and has been a leader in introducing initiatives in cooperation with health authorities and organisations to protect the health of customers and to ensure their safety. Emirates introduced measures on the ground throughout all touchpoints and onboard to provide its passengers with the highest safety and hygiene standards at every step of the journey. The airline has also recently introduced contactless technology to ease the customer journey through Dubai airport.

AirAsia Boosts Supply Chain Capabilities With AC2 Group

January 4, 2021 / WIL BALDWIN

AirAsia Group, the world’s best low-cost carrier for 11 consecutive years, is proud to announce its partnership with AC2 Group to install Blue Yonder’s warehouse management solution (WMS) to digitally transform its supply chain capabilities and operational agility as the airline continues to boost domestic capacity in line with strong demand.

AirAsia Group Head, Supply Chain, Siva Indran said, “We have achieved another significant milestone today with the successful deployment of a digital supply chain across the Group. The Blue Yonder WMS uses data and advanced analytics to deliver greater efficiencies for the airline and enhanced benefits for our guests, such as providing the right products on specific flights based on passenger preferences. Additionally, efficiencies gained can be translated into more attractive deals onboard or for ordering home deliveries for example. We continue to innovate in order to be well prepared ahead of the expected global rebound in air travel in the near future.

“As AirAsia’s digital transformation continues to gather momentum, we want to make fintech services inclusive throughout our travel and lifestyle ecosystem. We have always been a digital airline and this is one of many recent technological enhancements put in place over recent times to make booking and flying with AirAsia more seamless than ever. We are pleased that the digital transformation of our supply chain network project has gone live successfully across all of our operational hubs in Asia. I want to thank our IT, operations, supply chain team and our supply chain partner, the AC2 Group, for their assistance to deploy this innovation across the Group so smoothly. The digital optimisation of our supply chain network comes at a great time as we are focused on resuming operations to pre-COVID-19 levels in all of our key markets as soon as possible.”

Managing Partner of AC2 Group, Aw Yang Uei, said, “A significant amount of effort has been put into architecting the solution to ensure it is robust, scalable and integrable with future technologies such as warehouse robotics. AirAsia has a highly creative vision in their omni channel fulfilment strategies, which requires agility in their supply chain. We are delighted and honored to be part of this digitalization journey, and it is a privilege to be working closely with all the professionals in AirAsia.”

President of Asia Pacific at Blue Yonder, Antonio Boccalandro, said, “Congratulations to AirAsia and AC2 Group on the successful deployment of Blue Yonder’s WMS. Our warehouse management system is one of our flagship solutions helping customers improve flexibility, real-time responsiveness and the ability to easily manage complex warehouse operations. We are proud to be part of AirAsia’s digital transformation journey, and we look forward to many more success stories from them.”

British Airways Makes MULTI-MILLION POUND INVESTMENT IN MOBILE TECHNOLOGY FOR CABIN CREW IN DRIVE TO OFFER PERSONALISED CUSTOMER SERVICE

August 21, 2019 / WIL BALDWIN

Every member of British Airways’ 15,000 cabin crew will receive an iPhone XR in latest phase of multi-million pounds investment in technology and training
New phones are part of initiative to empower cabin crew to deliver personalised customer service to customers
Investment comes after British Airways awarded prestigious Skytrax gong for Best Airline Staff in Europe

As part of British Airways’ £6.5bn investment for customers, the airline has announced that all of its 15,000 cabin crew will be issued with iPhone XRs to help them offer a more personalised service to the more than 45 million customers that travel with the airline every year. The investment for all cabin crew members follows a successful trial of iPads for senior cabin crew on board every flight.

The new phones will be loaded with a selection of apps to help crew offer customers instant additional assistance during their journey.

They will also have access to a range of customer information at their fingertips, including previous flights and meal preferences, enabling them to personalise every interaction.

The investment is part of British Airways’ continued commitment to ensure customers receive the best customer service at every stage of their journey.

Bradley Smith, 27, one of the first cabin crew to receive a brand-new iPhone XRs says the phones are enabling a step-change in customer service: “Recently, when a customer realised that he had forgotten to order a special meal, he was really impressed when I quickly took out the phone, logged onto ba.com and ordered a meal for his return journey – all within a matter of minutes in the middle of the flight.

“It felt so rewarding to be able to immediately resolve the situation for the customer. All my crew reference guides are also loaded onto the phone, so everything I need is in my pocket throughout each flight; it really has made a huge difference already.”

Karen Slinger, British Airways’ Head of Inflight Customer Experience, said: “Our customers spend up to 14 hours with our cabin crew on a single flight and we know from the recent success at the Skytrax Awards that the care provided by our people has a huge impact on the overall customer experience and is what sets us apart from other airlines. This investment is about further empowering our crew and providing them with everything they need to deliver the very best service to our customers while in the air.”

The rollout of these devices is the latest initiative to enhance customer service at British Airways. Earlier this year, the airline launched Help Me; a brand-new section of ba.com to help customers make changes to their bookings and find out more about their consumer rights if their journey doesn’t go to plan. The airline also announced a multi-million-pound investment in training for its staff based at Heathrow, with every agent now trained to help customers with a range of different queries and personally reach out to them at the airport using iPads loaded with a host of specialist apps.

British Airways is investing £6.5 billion to improve its customer experience over the next five years, including the installation of high-speed, industry-leading WiFi across the fleet, which will help cabin crew access the latest information for customers on their devices whilst in flight. The airline will also take delivery of 73 new aircraft, including 18 A350s, with four of the new aircraft joining the fleet before the end of the year.

Emirates Boosts Operations in Jordan, Adds Second Daily A380 Service to Amman

AirAsia Boosts Supply Chain Capabilities With AC2 Group

British Airways Makes MULTI-MILLION POUND INVESTMENT IN MOBILE TECHNOLOGY FOR CABIN CREW IN DRIVE TO OFFER PERSONALISED CUSTOMER SERVICE

Archives