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Tag: rebooking

Austrian Airlines to Add Montreal and New York JFK Flights Starting in May

Austrian Airlines is expanding its long-haul services in the upcoming summer flight schedule. From May, Austria’s home carrier will once again be flying three times a week to Montreal and New York JFK. As Newark was already in service up to now, the total number of flights to New York will increase to eight connections per week as of May. 

“With five destinations in North America and three in Asia, including Tokyo and Bangkok, our long-haul services are back on a slight climb this summer. Unfortunately, we are still a long way from reaching cruising altitude. We hope that a rapid increase in the vaccination rate and a corresponding relaxation of travel restrictions will give us a further boost in the future”, says Austrian Airlines CCO Michael Trestl. 

Austrian Airlines was already able to announce an increase in its summer flight schedule last week. From the end of March, various destinations will be resumed, including Barcelona, Dubrovnik and Florence. Hanover will be served by Austrian Airlines again for the first time since 2009. In addition, numerous vacation destinations are back on offer, for example in Greece, Italy and Spain. In the intercontinental route network, Amman, Bangkok, Chicago and Tokyo are back in the flight schedule. 

On the Austrian Airlines website, passengers will find information on travel in times of corona, mandatory wearing of masks, country-specific travel regulations or flexible rebooking arrangements. The information is updated on an ongoing basis.

Austrian Airlines Will Temporarily Suspend Flight Operations

  • Last flight will land on 19 March in Vienna / all further flights are temporarily suspended until 28 March
  • Lufthansa Group: entire short and long-haul schedule significantly reduced again 
  • As of 17 March: ten percent of the originally planned capacity will still be available on long-haul routes and 20 per cent on short-haul routes 
  • Lufthansa Group airlines fly thousands of cruise passengers and holidaymakers home 
  • Arrangements for further evacuation flights 
  • Lufthansa Cargo flight operations carries out all planned flights despite corona crisis 

The Lufthansa Group carrier Austrian Airlines will temporarily suspend scheduled flight operations as of Thursday, 19 March 2020. Austrian Airlines is thus reacting to the entry restrictions imposed by many countries in response to the massive spread of the coronavirus. 

For the time being, the last flight with flight number OS 066 will land in Vienna from Chicago at 8:20 a.m. on 19 March. Until then, flight operations are to be reduced in a controlled and structured manner in order to bring all passengers and crews home if possible. Initially Austrian Airlines will cancel all flights until March 28th 2020, and passengers who have booked a flight with Austrian Airlines during this period will be rebooked on other airlines if possible. 

In addition, Lufthansa Group airlines will further reduce their short- and long-haul schedule. The cancellations, which will be published as early as tomorrow, March 17th, will lead to a sharp decline in long-haul service especially in the Middle East, Africa and Central and South America. Overall, the Lufthansa Group’s seating capacity on long-haul routes will be reduced by up to 90 per cent. A total of 1,300 weekly connections were originally planned for summer 2020.

Within Europe the flight schedule will also be further reduced. Starting tomorrow, around 20 percent of the originally planned seating capacity will still be offered. Originally, some 11,700 weekly short-haul flights were planned for summer 2020 with Lufthansa Group airlines. 

The additional cancellations will be published over the next few days and passengers will be informed accordingly. 

Despite the large-scale cancellations, Lufthansa, Eurowings and Austrian Airlines have scheduled more than 20 special flights with over 6,000 guests on short notice to fly cruise passengers and holidaymakers back home. Wide-body aircraft namely, the Boeing 747 & 777 and Airbus A350 are being used to offer as much capacity as possible on these return flights. Since thousands of German, Austrian, Swiss and Belgian citizens are still waiting to return to their home countries, Lufthansa Group airlines have made arrangements for further evacuation flightsand are in close contact with the governments of their home countries concerning this. Carsten Spohr, Chairman of the Executive Board of Deutsche Lufthansa AG, said: “Now it is no longer about economic issues, but about the responsibility that airlines bear as part of the critical infrastructure in their home countries.” Lufthansa will work with airports and air traffic controllers to develop a coordinated concept for maintaining the critical infrastructure.

The new timetable for all Lufthansa Group airlines will initially be valid until 12 April 2020. Lufthansa Group passengers planning a trip in the coming weeks are advised to check the current status of the respective flight on their airline’s website before departure. If rebooking possibilities exist, the passengers concerned will be proactively informed about alternatives, as long as they have provided their contact details online. In addition, currently changed rebooking conditions apply on a goodwill basis. Customers can find more information about this at lufthansa.com. 

We are currently receiving an exceptionally high number of customer calls at our Service Centers and at our stations. We are continuously working on increasing capacity to meet this demand. Nevertheless, there are currently long waiting times. Passengers can use the extensive rebooking and self-service options on the airlines’ websites as an alternative to the Service Centers.

Unlike the passenger airlines, Lufthansa Cargo has so far been able to operate all its planned flights except for cancellations to mainland China. The Lufthansa Group subsidiary will continue to do everything in its power to maintain the flight operations of its own cargo fleet and thus support the global supply chains. Especially during the current crisis, logistics and thus also airfreight are of paramount importance.

Delta to Suspend Los Angeles to Sydney Service March 18 Through mid-April

Following self-quarantine restrictions issued by the Australian government, Delta is temporarily suspending service from Los Angeles to Sydney beginning March 18 through April 11.

The last flight from L.A. to Sydney will depart Tuesday, March 17. The last flight from Sydney to L.A. will depart Thursday, March 19.

See here for a list of all current schedule changes.

CHANGING YOUR FLIGHT

Delta has waived change fees for customers traveling to, from or through Australia through May 31. Additional details are available on delta.com.

To help address customers with immediate travel needs, Delta is asking those who do not have travel in the next 72 hours to wait and contact the airline closer to their trip. Customers can also change or cancel a flight anytime before their travel date using My Trips on Delta.com.

To provide even more flexibility, any Delta ticket expiring in March or April is being extended to enable rebooking and travel until Dec. 31, 2020. If you’re not able to adjust your plans in time and don’t make your flight, your ticket number automatically becomes an unused eCredit within 24 hours that can be used to rebook a flight in My Trips or with Delta Reservations.

CAPPED FARES

To ensure customers can travel with financial peace of mind, Delta will cap fares to and from all destinations Delta serves throughout the U.S. and Canada through March 31. These fare caps are in place in all cabins, from Delta One to Main Cabin.

PROVIDING A SAFE AND CLEAN ENVIRONMENT  

Delta’s highest priority is to ensure the health and safety of customers and employees. The airline is regularly disinfecting check-in kiosks, ticket counters, gate areas, jet bridges, and more multiple times a day. More information on our cleaning procedures can be found here. 

Delta Suspends Atlanta-Rome Flights March 11 through April 30

  • New York-JFK to Rome service continues
  • Seasonal service between Detroit and Rome is postponed until May 1.

Due to the continued spread of COVID-19, Delta is temporarily suspending service between Atlanta Hartsfield-Jackson International Airport (ATL) and Rome Leonardo da Vinci-Fiumicino Airport (FCO) starting Wednesday, March 11 through April 30.

Additionally, seasonal Detroit to Rome service will be delayed to May 1. It was originally scheduled to begin April 1.

Delta is also extending its suspension of service from New York – John F. Kennedy International Airport (JFK) to Milan Malpensa Airport (MXP) to May 20. Service from New York-JFK to Venice Marco Polo Airport (VCE) is postponed to May 21.

Customers traveling between Rome and the United States will continue to have access through New York-JFK from March 11 through April 30. New York-JFK to Rome will be Delta’s only flight to Italy during this period.

The airline’s flight schedule between the U.S. and Rome will be as follows:

FlightMarchApril
JFK-Rome (no changes)5x Weekly5x Weekly

Making changes to your flight

Customers with affected travel plans can go to the My Trips section of delta.com to help them understand their options. These may include rebooking on alternate Delta flights, rebooking on flights after April 30, rebooking on alternate or partner airlines, refunds or contacting us to discuss additional options. Delta continues to offer a change fee waiver for customers who wish to adjust their travel plans.

For all flight changes due to COVID-19, visit: https://news.delta.com/changes-our-flying

The latest information about Delta’s response to COVID-19 is available at: news.delta.com/coronavirus