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Letter from Dennis Muilenburg to Airlines, Passengers, and the Aviation Community

We know lives depend on the work we do, and our teams embrace that responsibility with a deep sense of commitment every day. Our purpose at Boeing is to bring family, friends and loved ones together with our commercial airplanes—safely. The tragic losses of Ethiopian Airlines Flight 302 and Lion Air Flight 610 affect us all, uniting people and nations in shared grief for all those in mourning. Our hearts are heavy, and we continue to extend our deepest sympathies to the loved ones of the passengers and crew on board.

Safety is at the core of who we are at Boeing, and ensuring safe and reliable travel on our airplanes is an enduring value and our absolute commitment to everyone. This overarching focus on safety spans and binds together our entire global aerospace industry and communities. We’re united with our airline customers, international regulators and government authorities in our efforts to support the most recent investigation, understand the facts of what happened and help prevent future tragedies. Based on facts from the Lion Air Flight 610 accident and emerging data as it becomes available from the Ethiopian Airlines Flight 302 accident, we’re taking actions to fully ensure the safety of the 737 MAX. We also understand and regret the challenges for our customers and the flying public caused by the fleet’s grounding.

Work is progressing thoroughly and rapidly to learn more about the Ethiopian Airlines accident and understand the information from the airplane’s cockpit voice and flight data recorders. Our team is on-site with investigators to support the investigation and provide technical expertise. The Ethiopia Accident Investigation Bureau will determine when and how it’s appropriate to release additional details.

Boeing has been in the business of aviation safety for more than 100 years, and we’ll continue providing the best products, training and support to our global airline customers and pilots. This is an ongoing and relentless commitment to make safe airplanes even safer. Soon we’ll release a software update and related pilot training for the 737 MAX that will address concerns discovered in the aftermath of the Lion Air Flight 610 accident. We’ve been working in full cooperation with the U.S. Federal Aviation Administration, the Department of Transportation and the National Transportation Safety Board on all issues relating to both the Lion Air and the Ethiopian Airlines accidents since the Lion Air accident occurred in October last year.

Our entire team is devoted to the quality and safety of the aircraft we design, produce and support. I’ve dedicated my entire career to Boeing, working shoulder to shoulder with our amazing people and customers for more than three decades, and I personally share their deep sense of commitment. Recently, I spent time with our team members at our 737 production facility in Renton, Wash., and once again saw firsthand the pride our people feel in their work and the pain we’re all experiencing in light of these tragedies. The importance of our work demands the utmost integrity and excellence—that’s what I see in our team, and we’ll never rest in pursuit of it.  

Our mission is to connect people and nations, protect freedom, explore our world and the vastness of space, and inspire the next generation of aerospace dreamers and doers—and we’ll fulfill that mission only by upholding and living our values. That’s what safety means to us. Together, we’ll keep working to earn and keep the trust people have placed in Boeing.

Dennis

Dennis Muilenburg
Chairman, President and CEO
The Boeing Company

Indonesia Finds Crashed Lion Air Cockpit Voice Recorder

JAKARTA, Jan 14 (Reuters) – Indonesia has found the cockpit voice recorder from a Lion Air plane more than two months after the Boeing Co 737 MAX jet crashed into the sea near Jakarta, killing all 189 on board, an official said on Monday.

“It’s been found, but we have not received information of the location yet,” Haryo Satmiko, deputy chief of Indonesia’s transport safety committee (KNKT), said by text message.

The cockpit voice recorder is one of the two so-called black boxes crucial for the investigation of a plane crash.

(Reporting by Cindy Silviana Writing by Tabita Diela Editing by Ed Davies and Clarence Fernandez)

Doomed Lion Air Jet Was ‘Not Airworthy’

JAKARTA (Reuters) – A Lion Air jet that crashed into the sea off Indonesia last month was not in an airworthy condition on its second-to-last flight, when pilots experienced similar problems to those on its doomed last journey, investigators said on Wednesday.

Contact with the Boeing 737 MAX jet was lost 13 minutes after it took off on Oct. 29 from the capital, Jakarta, heading north to the tin-mining town of Pangkal Pinang.

In a preliminary report, Indonesia’s transport safety committee (KNKT) focused on the airline’s maintenance practices and pilot training and a Boeing anti-stall system but did not give a cause for the crash that killed all 189 people on board.

The report unveiled fresh details of efforts by pilots to steady the jet as they reported a “flight control problem”, including the captain’s last words to air traffic control asking to be cleared to “five thou” or 5,000 feet.

Information retrieved from the flight data recorder showed the “stick shaker” was vibrating the captain’s controls, warning of a stall throughout most of the flight. The captain was using his controls to bring the plane’s nose up, but an automated anti-stall system was pushing it down.

Pilots flying the same plane a day earlier had experienced a similar problem, en route from Denpasar, Bali to Jakarta, until they used switches to shut off the system and used manual controls to fly and stabilise the plane, KNKT said.

“The flight from Denpasar to Jakarta experienced stick shaker activation during the takeoff rotation and remained active throughout the flight,” the committee said.

“This condition is considered as un-airworthy condition” and the flight should have been “discontinued”.

The pilots of that flight reported problems to Lion Air’s maintenance team, which checked the jet and cleared it for take-off the next morning.

Former Boeing flight control engineer Peter Lemme said stick shaker activation was “very distracting and unnerving”.

“It’s not something you ever want to have happen as a pilot,” he said.

KNKT investigator Nurcahyo Utomo said the agency had not determined if the anti-stall system, which was not explained to pilots in manuals, was a contributing factor.

“We still don’t know yet, if it contributed or not,” he said in response to a question. “It is too early to conclude.”

In a statement, Boeing drew attention in detail to a list of airline maintenance actions set out in the report but stopped short of blaming ground workers or pilots for the accident.

REVISED ANTI-STALL SYSTEM

The manufacturer, which has said procedures for preventing an anti-stall system activating by accident were already in place, said pilots of the penultimate flight had used that drill but noted the report did not say if pilots of the doomed flight did so.

Boeing’s statement did not make any reference to a revised anti-stall system introduced on the 737 MAX which U.S. pilots and Indonesian investigators say was missing from the operating manual.

Boeing says the procedure for dealing with a so-called runaway stabiliser, under which anti-stall systems push the nose down even when the plane is not entering a stall or losing lift, had not changed between an earlier version of the 737 and the newly delivered 737 MAX.

Pilots however say the control column behaves differently in certain conditions, which could confuse pilots who have flown the earlier model.

Indonesian regulators were urged after previous accidents to improve their oversight of maintenance and pilot training.

In an interview, Indonesia’s director general of aviation, Polana Pramesti, said the agency planned to require pilots in Indonesia to be trained on simulators for the MAX series.

Pramesti also said a new regulation was being planned to limit the risk of pilot fatigue occurring and should be issued in the “near future”.

A source at the U.S. Federal Aviation Administration said a number of factors were ultimately likely to be cited as causes of the crash, including pilot training and maintenance. It had still to be determined how much, if at all, the plane design would be faulted, the source told Reuters on condition of anonymity.

Edward Sirait, chief executive of Lion Air, said he had not read the KNKT report but would comply with investigators’ recommendations.

The report provided new recommendations to Lion Air on safety on top of earlier recommendations about the flight manual that have already been implemented by Boeing.

Authorities have downloaded data from the flight data recorder, but are still looking for the cockpit voice recorder (CVR).

Indonesia plans to bring in a ship from Singapore able to stay in position without dropping anchor, to help with the search.

Asked what was needed from the CVR, Utomo said: “A lot. Discussions between the left and right pilots were about what? What procedures did they carry out. Were there any strange noises?”

Without it, he said there would be “a lot of guessing”.

(Reporting by Cindy Silviana and Fergus Jensen; additional reporting by Tim Hepher in Paris, David Shepardson in Washington, Tracy Rucinski in Chicago, Eric M Johnson in Seattle and Gayatri Suroyo in Jakarta; Writing by Ed Davies and Jamie Freed; Editing by Darren Schuettler and Nick Macfie)

Indonesian Searchers Find Lion Air Black Box

JAKARTA, Nov 1 (Reuters) – Indonesian authorities on Thursday retrieved a flight data recorder from a Lion Air jet that crashed and broke apart in shallow sea near the capital, Jakarta, this week, killing all 189 people on board.

The country’s second-deadliest air disaster since 1997 has prompted renewed concern about Indonesia’s patchy aviation safety record, and the government has said Lion Air will face tougher safety regulation.

Investigations into the world’s first crash of a Boeing Co 737 MAX, introduced into commercial service last year, will be scrutinised by the global aviation industry.

“Hopefully, this can unveil the mystery behind the plane crash,” Indonesia’s transportation safety committee chief Soerjanto Tjahjono told a news conference at Jakarta’s main port after receiving the device, known as a black box.

The data it holds should provide clues to what went wrong with the plane, which had only been in service since August.

It lost contact with ground staff just 13 minutes after taking off early on Monday from Jakarta, on its way to the tin-mining town of Pangkal Pinang.

The pilot had asked to return to base shortly after take-off, and ground control officials had approved the request.

A navy diver told broadcaster Metro TV on board a search vessel his team found the orange-coloured box intact in debris on the muddy sea floor.

Indonesia’s transportation safety committee (KNKT) will analyse its data in Jakarta, which could take up to two weeks.

Searchers have yet to find the second black box containing recordings of cockpit conversations. Strong currents have hampered search efforts, complicated by the presence of energy pipelines in the area.

The discovery of the black box may provide some relief to grieving relatives. But hopes are fading of finding a large section of fuselage intact with bodies, easily retrievable, inside.

The commander of the navy divers involved in the search was quoted by the Kompas.com news portal as saying divers had found many bodies. But only one has been identified.

“What is important for us is to get more information about the victims because having their remains back is important for us so we can bury them properly,” said Ade Inyo, whose brother in law was on the flight.

MORE INSPECTIONS, SAFETY REVIEW

The investigation will be carried out with help from Boeing, General Electric and the Federal Aviation Federation, officials have said.

It will also focus on four of Lion Air’s staff including its technical director who were suspended by Indonesia’s transportation ministry on Wednesday amid speculation the aircraft was not airworthy.

“For now, we will focus on two primary causes,” KNKT deputy chief Haryo Satmiko told Reuters, referring to equipment and the people who flew, maintained and managed the aircraft.

The transport ministry suspended for 120 days Lion Air’s maintenance and engineering director, fleet maintenance manager and the release engineer who gave the jet permission to fly on Monday, it said in a press release.

Founded in 1999, the privately owned budget carrier’s aircraft have been involved in at least 15 safety incidents and it has faced tougher international safety restrictions than other Indonesian airlines.

It will now be subjected to more intensive “on ramp” inspections compared with other airlines, authorities said.

President Joko Widodo has also ordered a review of all regulations relating to flight safety.

Indonesia is one of the world’s fastest-growing aviation markets. Its transportation safety committee investigated 137 serious aviation incidents from 2012 to 2017.

Lion Air said the aircraft that crashed had been airworthy and the pilot and co-pilot had 11,000 hours of flying time between them.

But according to the transport safety committee, the plane had technical problems on its previous flight on Sunday, from the city of Denpasar on the resort island of Bali, including an issue over “unreliable airspeed”.

Lion Air chief executive Edward Sirait has acknowledged reports of technical problems with the aircraft, but said maintenance had been carried out “according to procedure” before it was cleared to fly again.

Lion Air’s only other fatal accident was in 2004, when an MD-82 crashed upon landing at Solo City, killing 25 of the 163 people on board, according to the Flight Safety Foundation’s Aviation Safety Network.

In April, the airline announced a firm order to buy 50 Boeing 737 MAX 10 narrowbody jets with a list price of $6.24 billion. It is one of the U.S. planemaker’s largest customers globally, and was the first carrier globally to take delivery of the 737 MAX last year.

(Reporting by Jakarta bureau Writing by Fergus Jensen and Ed Davies Editing by Clarence Fernandez, Robert Birsel)