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Tag: reputation

Helvetic Airways Receives Its First Embraer E195-E2

Helvetic Airways of Switzerland received the first of four new E195-E2 aircraft today at the Embraer (NYSE: ERJ) facility in São José dos Campos. Helvetic will receive three further E195-E2’s by the end of next month, July 2021.

Helvetic ordered 12 E-Jet E2’s in 2018 to support its fleet renewal initiative: 8 E190-E2’s (already in service) and four E195-E2’s (converted from the original E190-E2 order). The airline also holds purchase rights for an additional 12 aircraft. The Helvetic fleet also includes four first-generation E190’s. When the three remaining E195-E2’s are delivered, the carrier will have a fleet of 16 E-Jets.

With Embraer, the airline has developed a fleet providing maximum flexibility to deploy its 134-seat E195-E2’s, 110-seat E190-E2’s, and 112-seat E190’s across its European network. Thanks to the common crew type rating for all E-Jets, Helvetic can seamlessly schedule the three different E-Jet models to satisfy variations in demand, maximizing operating economics.

Speaking at the delivery event broadcast to Helvetic employees in Europe, Arjan Meijer, President and CEO of Embraer Commercial Aviation said, “With the new E195-E2, Helvetic builds on its reputation as one of the most environmentally committed airlines in Europe. Not only does the aircraft burn 25% less fuel than its predecessor, its noise footprint is 65% smaller. The E2’s are great news for communities near airports.”

Eva Air Addresses COVID-19 Infected Pilot Dismissed for Cause

On behalf of EVA Air, we offer our sincere apology to frontline epidemic prevention teams, health-care workers and the general public for the impact on public epidemic prevention efforts our dismissed pilot’s regulation violations have caused.

We treat all our employees equally and apply the same standard to each and everyone who works at EVA, no matter what rank or title. If anyone is found to have violated epidemic prevention rules, we will immediately investigate and take disciplinary action if it’s warranted.

On December 23, 2020, after a thorough evaluation of facts and evidence, EVA’s Disciplinary Committee dismissed a Captain for violating epidemic prevention rules and filing an untruthful report. He disregarded Taiwan Civil Aeronautics Administration and Ministry of Transportation and Communications (MOTC) Operational Principles, requiring Air Crew Members of Taiwan-based airlines to comply with health controls in addition to Article 43, Paragraph 2 of the Communicable Disease Control Act, stating “relevant personnel shall not refuse, evade or obstruct the laboratory testing, diagnosis, investigation…, jeopardizing the good name and reputation of the company.”

The dismissed pilot’s irresponsible disregard for the well-being of First Officers in the cockpit with him, ground crew and others he came in contact with also meets criteria for disciplinary termination under Article 12, Paragraph 1, Subparagraph 4 of Taiwan’s Labor Standards Law. Following Articles 13.3.6 and 14.3 of its Pilot Administration Manual, EVA’s Disciplinary Committee made a unanimous decision to terminate the pilot, effective immediately.

The dismissed pilot failed to mention his own noncompliance or epidemic prevention rule violations by any other crew member in reports he submitted for the cargo flights he commanded. On the evening of December 17, a female First Officer who had flown with the dismissed pilot notified EVA that she had been diagnosed with COVID-19 and mentioned that the dismissed pilot had not worn a mask when they were on duty in the cabin. Following Central Epidemic Command Center guidelines, we began investigating the dismissed pilot on December 18. Another First Officer who had flown with the dismissed pilot tested positive for COVID-19 on December 19. EVA contacted both First Officers to ensure their wellbeing and verify details of the situation. The First Officers confirmed that the dismissed pilot had not worn masks when he was on duty in the cockpit with them though he was asked to do so. The EVA Disciplinary Committee considered this information within the evidence they reviewed.

The dismissed pilot is from New Zealand, the female First Officer is Taiwanese and the other First Officer, Japanese.

We also immediately began improving our epidemic prevention practices and management procedures. For example, we established more rigorous rules for crew members when they collect food during overseas layovers in hotels. We now require everyone to wear masks, goggles and gloves when they receive food. During flights, only one pilot at a time can remove his or her mask to eat or drink. We equipped our dormitories with new door locks that record all entries and exits. We also created a new reporting mechanism to make it easy for employees to report violations they may witness, regardless of the offender’s position in the company. EVA will investigate all reports of violations and take disciplinary action whenever it is warranted.

EVA strictly complies with all government epidemic prevention policies and requires all crew members and staff to follow applicable rules. Unfortunately, one irresponsible employee’s thoughtless behavior spoiled the hard-earned success that other EVA pilots, crew members and staff have worked so hard to achieve. While EVA does not ever cut corners in practices or procedures, this situation exposed vulnerabilities in our epidemic prevention efforts. We met with Taiwan’s Central Epidemic Command Center and Civil Aeronautics Administration to discuss additional measures we can take to make our operations more secure. And we will use what we learned from this situation as we continue to do our best to strengthen and improve our epidemic prevention practices and management procedures.

Air New Zealand Thanks Customers for Being Named #1 on Both Sides of the Tasman

  • Australians and Kiwis have chosen Air New Zealand as their most trusted, respected and admired company – and the airline has a message of thanks as it faces a tough road ahead.

Quiet skies haven’t stopped Aussies sharing their love for the Kiwi airline, making it four consecutive years Air New Zealand has topped The RepTrak Company’s annual reputation ranking in Australia. Air New Zealand has also claimed the top position at home, pipping Toyota New Zealand, The Warehouse, and KiwiBank in RepTrak’s New Zealand ranking.

In ranking first in both Australia and New Zealand, Air New Zealand has continued to outperform on reputation pillars such as innovation, citizenship, products and performance.

Air New Zealand Chief Marketing and Customer Officer Mike Tod says the news is heartening as the airline faces the most disruptive period in its 80-year history.

“This award belongs to our hardworking people, who despite deep uncertainty about the future, continue to represent our nation and airline with pride, serving our customers with outstanding dedication.

“Our Aussie connection began 80 years ago, when we took our first flight to Sydney’s Rose Bay on 30 April 1940. Australia is Air New Zealand’s largest international market and before COVID-19, at peak times we operated around 375 flights a week across the Tasman.

“While we’re down to a handful of international services and a fraction of our domestic flying for essential travel and cargo, we’ve been overwhelmed by messages of support and care from customers. Thank you Australia, and New Zealand, for continuing to put your faith in us. Our Air New Zealand family can’t wait to welcome you on board again, when we can.”                                         

Chief Executive Officer for The RepTrak Company Kylie Wright-Ford says the high esteem in which Australians and New Zealanders hold Air New Zealand will stand the airline in good stead as it continues to navigate the ongoing COVID-19 disruption.

“In times of crisis and uncertainty, having a consistently excellent reputation – as Air New Zealand does – is invaluable. Based on more than 20 years of providing data and actionable insights to companies globally we know people will continue to support companies that have stronger reputations.”

Further commentary on the RepTrak Australia and New Zealand rankings is available here.

Email: media@airnz.co.nz 

Trump Says Boeing Should ‘Rebrand’ Grounded 737 MAX Jet

FILE PHOTO: U.S. President Donald Trump speaks at the debut of the Boeing South Carolina Boeing 787-10 Dreamliner in North Charleston, South Carolina, U.S., February 17, 2017. REUTERS/Kevin Lamarque

WASHINGTON (Reuters) – U.S. President Donald Trump on Monday urged Boeing Co to fix and “rebrand” its 737 MAX jetliner following two fatal crashes, as regulators worldwide continue to work with the planemaker to review its grounded best-selling aircraft.

The Federal Aviation Administration has been meeting major airlines and convened a joint review with aviation regulators from other countries, while federal prosecutors, the U.S. Department of Transportation inspector general’s office and a blue-ribbon panel are reviewing the plane’s certification.

In an early-morning post on Twitter, Trump, who owned the Trump Shuttle airline from 1989 to 1992 and is an aviation enthusiast, weighed in with his own advice.

“What do I know about branding, maybe nothing (but I did become President!), but if I were Boeing, I would FIX the Boeing 737 MAX, add some additional great features, & REBRAND the plane with a new name. No product has suffered like this one. But again, what the hell do I know?” Trump tweeted.

The plane’s grounding has also threatened the U.S. summer travel season, with some airlines removing the 737 from their schedules through August.

Trump issued the tweet as Boeing tries to restore trust in its fastest-selling jet, the main source of profits and cash at the Chicago-based planemaker which has won some 5,000 orders or around seven years of production for the aircraft.

Chief Executive Dennis Muilenburg has apologised on behalf of Boeing for lives lost in two recent accidents and promised that it would address the risk that flight software meant to prevent the plane stalling could be activated by wrong data.

Boeing has also held dozens of briefings and simulator sessions for airline executives and pilots and held worldwide meetings with airline branding and communications staff.

Pilots are expected to play a major role in regaining public confidence in the aircraft, but Trump’s tweet marks the first time the brand underpinning Boeing profits in coming years has been thrown into question at a high level.

Brand Finance, a UK-based consultancy that tracks the value of global brands, rejected the idea that Boeing should abandon the MAX brand but said its corporate reputation was in the firing line.

“This has without a doubt damaged Boeing’s reputation and we foresee a dent to the (Boeing) brand’s value at over $12 billion (£9 billion),” Chief Executive David Haigh said by email when asked about Trump’s comments.

“This is a temporary blip in the long run for Boeing,” he said, adding Toyota and others had recovered from similar high-profile crises without a drastic rebranding exercise.

Brand Finance had previously estimated the damage to the value of Boeing’s reputation at $7.5 billion immediately after the March 10 crash of an Ethiopian Airlines jetliner, the second fatal accident involving the 737 MAX in five months.

Boeing has the world’s most valuable aerospace brand, having seen the value of its overall corporate image rise by 61 percent to $32 billion in 2018, according to the same branding firm.

(Reporting by Susan Heavey, Tim Hepher; Editing by Jeffrey Benkoe and Toby Chopra)