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Delta Air Lines Wins Record 10th Business Travel News Award

November 16, 2020 /

For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.

The survey asks corporate travel professionals to rank airlines on a number of important attributes, from customer service to distribution. This year, the survey also asked participants to rank how well each airline responded to the COVID-19 pandemic, including overall response, effective communication and flexibility. Delta earned its top marks for pandemic response, customer service and communication, while also improving its score substantively in all other categories. Again this year, Delta led in all categories, and is the only airline to sweep all categories for seven consecutive years.

Delta is the only airline in survey history to win 10 consecutive times, thanks to its industry-leading employees.

“It’s always an honor to earn our customers’ trust and respect, but to receive this award in 2020 – when the stakes have never been higher – is incredibly gratifying,” said Delta CEO Ed Bastian. “In the face of historic challenges, we’ve stayed true to Delta values and have put our employees and our customers first. This recognition tells us we’re on the right path, and I could not be more thankful or more proud of the Delta team.”

Delta’s actions in 2020, including many steps we’ve taken to respond to the COVID-19 crisis, have been guided by the airline’s “listen, act, listen” approach, which includes hearing customer feedback, taking action and then listening to make sure we got it right.

Based on survey feedback, some of the actions Delta customers have most valued in 2020 include:

– Blocking middle seats through Jan. 6, 2021 to provide space for safer travel

– Unparalleled service from Delta’s corporate sales team and employees throughout operation

– Providing constant communication to corporate customers, including personalized airport tours and Corporate Customer Town Halls so attendees could hear directly from Delta leaders and partner medical experts

– Rigorous mask compliance and more than 100 layers of safety via the Delta CareStandard

– Flexibility, from offering industry-leading flexibility to plan, re-book and travel to eliminating change fees to being the first airline to extend Medallion status and offer extensions for Delta Sky Club Memberships

Business Travel News is the leading global source of business travel information and intelligence, reaching more than 44,000 corporate executives who are responsible for setting travel policy, managing and buying business travel/meetings for their companies.

Boeing Communications Leadership Announcement

July 4, 2020 /

Niel Golightly resigned today as Senior Vice President of Communications at the Boeing Company.  Boeing has initiated a search for his successor.  In the interim, the communications function will report to Greg Smith, Executive Vice President of enterprise operations and chief financial officer until a permanent successor is named. 

Niel’s decision to resign stems from an employee complaint that brought to the Company’s attention an article he wrote in 1987 while serving in the military, about whether women should serve in combat. 

Boeing does not agree with the views expressed in the article, and it does not reflect Niel’s views today. “My article was a 29-year-old Cold War navy pilot’s misguided contribution to a debate that was live at the time. My argument was embarrassingly wrong and offensive. The dialogue that followed its publication 33 years ago quickly opened my eyes, indelibly changed my mind, and shaped the principles of fairness, inclusion, respect and diversity that have guided my professional life since. The article is not a reflection of who I am; but nonetheless I have decided that in the interest of the company I will step down,” said Golightly.

“Niel and I discussed at length the article and its implications for his role as the Company’s lead spokesman,” said David Calhoun, President and CEO. “I greatly respect Niel for stepping down in the interest of the company. I thank him for his contributions to the Boeing Company, which have been substantial even in a short time. Our Executive Council and I thank him and wish him all the best in his future endeavors.”

Mr. Calhoun added, “I want to emphasize our Company’s unrelenting commitment to diversity and inclusion in all its dimensions, and to ensuring that all of our employees have an equal opportunity to contribute and excel.”

Delta builds employee diversity and inclusion strength during ‘Day of Understanding’

February 10, 2020 /

By Emma Kate Protis

Core to Delta’s mission of connecting the world is our work to first reflect and respect the world. Often, misunderstanding can be one of our biggest barriers to connection.

To broaden understanding of ourselves, our world, our differences and all that we share, Delta hosted our second Day of Understanding with over 300 guests at the Delta Flight Museum in Atlanta.

The day was one pin on Delta’s map to seek diversity and promote inclusion, following Ed Bastian’s commitment to the CEO Action for Diversity & inclusion, a movement including more than 850 of the country’s leading CEOs and presidents to advance diversity and inclusion in the workplace.

Bastian hosted the event in partnership with the Office of Global Diversity and Inclusion and the Diversity and Inclusion Council.

“Our journey of diversity and inclusion at Delta is one of continuous progress. And it is not a journey we will win alone, nor a milestone that can be achieved overnight. Like the value diversity places on unique perspectives, it will take each of our unique commitments to seeing this succeed at Delta,” said Bastian. “I am personally invested in seeing Delta continue to grow and improve in this space, but it will truly take a shared responsibility from each member of the Delta family to make this a success.”

Eric Phillips, Senior Vice President – Pricing and Revenue Management and Chairman of Delta’s Corporate Diversity and Inclusion Council, added: “Diversity and inclusion is not this altruistic term. It’s a business imperative, and importantly, it’s a skill and a capability. We want to be world-class in diversity & inclusion the same way we’re world-class in operational reliability, the same way we’re world class in revenue generation, the same way that we’re world class in taking care of our customers.”

The event included a moderated training on how to have “R.I.C.H.” dialogues – which Reggie Butler, CEO of Performance Paradigms, calls conversations around race, identity, culture and heritage. Within the next 18 months, Delta is aiming to train people at every level of the organization with programs for employees and leaders at every level of the company to engage in a similar dialogue in smaller groups.“It’s our differences that add perspective and value that Delta needs,” said Keyra Lynn Johnson – Chief Diversity & Inclusion Officer. “As we talk about our similarities, I don’t ever want us to overshadow that our differences are an important part of what makes Delta unique. And we are going to put those differences to work today.”

D&I teams and employees from Coca-Cola, Expedia, The Home Depot, Korn Ferry, PwC, and UPS joined Delta’s event. Special guests also included Delta Board of Directors members Kathy Waller, William “Bill” Easter, and David Taylor.

“We have heard time and time again that it is the Delta people that make [diversity and inclusion] happen. And you ought to know that that is authentically said because in the boardroom we hear it each meeting,” said David Taylor, Chairman, President and CEO of The Procter & Gamble Company.

“To create a culture that’s truly inclusive, that unlocks the potential in this room and throughout the company… it’s going to be a force to be reckoned with. More than just the best company in your industry, you’ll impact so many people.”

Take the “I Act On” pledge to check your bias, speak up for others and show up for all here. Learn more about how Delta is seeking diversity, promoting inclusion and celebrating Black History this month here.

Remains of 6 Recovered from Hawaii Helicopter Crash

December 28, 2019 /
  • No sign of any survivors

(Reuters) – Teams combing the wreckage of a Hawaii sightseeing helicopter that crashed on Kauai island found no sign of survivors on Friday and recovered six sets of human remains before suspending the search due to bad weather, police and fire officials said.

The grim announcement came in a news conference almost 24 hours after the aircraft, first reported missing on Thursday evening, went down in a remote area of rugged terrain near the end of a tour flight over the island’s famed Na Pali Coast. 

The crash was at least the ninth, and by far the deadliest, involving sightseeing helicopters in Hawaii over the past five years, according to National Transportation Safety Board (NTSB) records. 

The confirmed manifest of the ill-fated aircraft, flown by Kauai-based tour operator Safari Helicopters, consisted of six passengers, two of them children, and one pilot, Kauai County fire battalion chief Solomon Kanoho told reporters. 

The identities of the dead were being kept confidential until next of kin could be notified, authorities said. 

“We are heartbroken by this tragedy and we continue to ask the public to consider the sensitive nature of this devastating situation,” Mayor Derek Kawakami said in a statement. “Our thoughts and prayers are with the families and loved ones of all victims during this extremely difficult time.” 

The Kauai fire department called off its search-and-recovery efforts late Friday afternoon due to fog and poor visibility but planned to resume the operation at daybreak on Saturday, Kanoho said. 

Although the remains of just six of the seven people who were aboard the ill-fated aircraft have been recovered, Kanoho added: “There are no indications of survivors.”

TOURISTS FROM TWO FAMILIES 

Kanoho previously said the passengers on board the helicopter had been in two groups – a party of two from one family and a party of four from another. 

Kanoho declined to describe details of the wreckage out of respect for the victims’ loved ones. 

While the cause of the crash has yet to be determined, Kanoho said the area where the helicopter went down had experienced “some very bad weather” beforehand, adding that the chopper had crashed within its prescribed flight route. 

The NTSB, which said it was sending a three-member team to investigate the crash, reported in May that there had been eight accidents involving Hawaii tour helicopters over the past five years, with four deaths and 18 injuries. 

The agency made that report after a tour helicopter went down in a residential neighborhood on the island of Oahu in April, killing three people. 

The latest crash was in Koke’e State Park in an area called Nu’alolo, a steep-sided valley north of Waimea Canyon State Park, according to a statement posted by the Kauai police department on Facebook. 

Waimea Canyon is a tourist destination known as the “Grand Canyon of the Pacific,” and police said the helicopter was last heard from at about 4:40 p.m. on Thursday, when the pilot radioed that the aircraft was just departing that area. 

A search was launched a short time later, after Safari alerted authorities that the helicopter was 30 minutes overdue on its flight back to the airfield in Lihue on the island’s southeast end, officials said. 

A U.S. Coast Guard cutter vessel and helicopter search crew were immediately dispatched. The search was expanded at daybreak on Friday to include air, sea and ground teams from the Coast Guard, U.S. Navy, police, fire department and other agencies. 

The missing aircraft was equipped with an electronic locator beacon, but no signals were received after it disappeared, the Coast Guard said. 

According to its website, Safari offers aerial sightseeing excursions to Kauai’s major attractions over the Na Pali Coast and Waimea Canyon. The Na Pali Coast, known for jagged green cliffs laced with towering waterfalls, is one of the most visited attractions on Kauai, the fourth-largest island in the Hawaiian chain. 

Reporting by Maria Caspani and Peter Szekely in New York and Steve Gorman in Los Angeles; Editing by Daniel Wallis and Leslie Adler

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