Tag: Skywards

Emirates and Azul expand partnership

January 15, 2024 / WIL BALDWIN

Dubai, UAE, January 15, 2024 – Emirates and Azul Linhas Aereas Brasileiras S.A. (Azul) have taken their partnership to new heights with the launch of a reciprocal loyalty program offering. Emirates Skywards and TudoAzul frequent flyer members can now earn and redeem Miles across a joint network of more than 290 destinations worldwide. The two carriers launched a codeshare partnership in 2021 to provide customers enhanced connectivity to/from eight cities in Brazil to Emirates’ global network via Sao Paulo.

More opportunities to earn Miles

Under the agreement, Emirates Skywards members can earn Miles while traveling across Azul’s network of more than 150 destinations. Skywards members earn up to 1 Skywards Mile per mile flown in Economy class, and up to 1.5 Skywards Miles per mile flown in Business Class. Members can also redeem flight rewards on Azul Economy Class on emirates.com (starting from 8,000 Miles for a one-way reward ticket) and Azul Business Class (starting from 17,500 Miles for a one-way reward ticket). The partnership will also enable TudoAzul members to earn Miles across Emirates’ global network of more than 130 destinations, across six continents. Azul members can also enjoy flight rewards on Emirates Economy and Business Class cabins.*

Connecting Brazil to the world

Emirates currently operates a daily A380 service to Sao Paulo, featuring its highly lauded Premium Economy cabin. The airline also operates a Boeing 777-300ER service between Dubai and Rio de Janeiro, which also connects travellers onwards to Buenos Aires. The codeshare agreement with Emirates and Azul allows customers to connect to/from Rio de Janeiro, Santos Dumont (SDU), Belem (BEL) Belo Horizonte (CNF), Cuiaba (CGB), Curitiba (CWB), Juazeiro Do Norte (JDO), Porto Alegre (POA) and Recife (REC) airports on flights operated by Azul to Emirates flights from Sao Paulo (GRU) to Dubai and beyond with a single ticket.

Emirates Skywards Marks 20-years With Over 27 Million Members

October 12, 2020 / WIL BALDWIN

– Loyalty programme’s strong and active global membership has been built on continuous innovation and value-driven initiatives for members

Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has marked 20 years of excellence, innovation and unmatched rewards. Over the past two decades, the loyalty programme has continued to grow its membership base by offering value and rich, personalised experiences to its members around the world.

The programme has continually invested to diversify its brand partnerships, and utilise innovative digital technology, so that it can offer its members across the globe with more ways to earn and enjoy rewards, conveniently and via new touchpoints.

From a million members in 2005, to 27 million members in 2020

The loyalty programme has 27 million members worldwide, of which, more than 32,000 are founding members who joined the programme in 2000 and are still active. In celebration of its 20th anniversary, Emirates Skywards is offering members double Tier Miles on any flight booked by 10 December, for travel until 31 March 2021,* while founding members can earn double Tier Miles and double Skywards Miles on any flight booked by 10 December, for travel until 31 August 2021*

Emirates Skywards members come from more than 180 countries, including: 3.5 million members in the United Kingdom, 2.7 million in the United States, 2 million in Australia, 1.9 million in India, and 1.9 million in the United Arab Emirates.

Offering more flexibility, choice, and ways to earn on the ground

Emirates Skywards has expanded its range of partners over the past 20 years to create new, exciting and exceptional value offerings for its diverse membership base. The loyalty programme currently has nearly 200 partners, including: 16 airline partners; more than 100 hotel partners; 33 financial partners, 22 retail and lifestyle partners, 7 car rental partners.

Earlier this year, the loyalty programme launched skywardsmilesmall.com – introducing over a thousand new ways to earn Miles while shopping online with popular UK and US brands. Expanding its financial partnerships, the loyalty programme has launched the Emirates Skywards Mastercard® in partnership with Barclays – its first Emirates branded credit card in the U.S allowing customers to accumulate even more Skywards Miles on their everyday spend and travel purchases.

‘My Family’ programme, which launched in 2018, has enhanced its features to now accept family members pooling up to 100% of all Skywards Miles earned, not just on Emirates flights – allowing customers to redeem rewards even faster than before.

Members can also earn thousands of Miles with Emirates Skywards Hotels at over 400,000 hotels, in over 900 destinations worldwide – and up to 2,500 bonus Miles per night, when using a co-branded Emirates Skywards credit card for payment.

Emirates Skywards’ introduction of personalised offers integrated within the booking flow is an industry-first loyalty benefit, whereby logged-in members can avail enhanced Cash+Miles redemption rates and discounted Miles Upgrades when booking flights directly on emirates.com and the Emirates app. These exclusive offers are tailored to suit each member’s preference – offering vast opportunities to save on travel costs.

Reassuring members during COVID-19

With continued travel restrictions due to the COVID-19 global pandemic, Emirates Skywards is offering its members reassurance and flexibility during this difficult time.

Emirates Skywards Silver, Gold and Platinum members have had their tier review dates extended to enable an additional 12 months at their current status.

Emirates Introduces Generous Customer Waiver Policy

March 7, 2020 / WIL BALDWIN

Emirates is providing customers more flexibility, choice and value through its newly introduced waiver policy for all booked tickets issued on or from today, 7 March until 31 March 2020, allowing customers across its network the choice of changing their travel dates without change and reissuance fees.

The move provides Emirates’ customers with peace of mind should they decide to change their travel plans due to the evolving COVID-19 situation. Customers can change their booking to any date for travel within an 11 month date range in the same booking class without change penalties. Difference in fare, if applicable applies. The policy covers all existing destinations across the Emirates network.

Adnan Kazim, Chief Commercial Officer, Emirates Airline, said: “We want our customers to feel fully supported, comfortable and confident when making travel plans, while offering them the best fares, without incurring change fees should they decide to delay or adjust dates. The situation remains dynamic and we will continue to look at ways to provide flexibility, convenience and peace of mind for our customers.”

Emirates Skywards will also be providing more flexibility to its members who have been impacted by the outbreak of the coronavirus through imposed travel restrictions and flight reductions. Skywards Platinum, Gold and Silver members can maintain their current status by fulfilling 80% of their tier travel requirements between 31 March and 30 June 2020. In addition, Skywards members booked to travel between 1 March and 30 June 2020 will be able to benefit from an additional 20% bonus Tier Miles.

For additional peace of mind, Emirates is also taking its aircraft cleaning process to the next level through additional precautionary measures of implementing enhanced disinfecting procedures after flights from destinations most affected by COVID-19. If the airline is alerted to any suspect or confirmed cases of infectious diseases, teams will be immediately deployed for a deeper cleaning to thoroughly disinfect all cabins of that aircraft with stronger, approved chemicals. Across all its aircraft, Emirates utilises HEPA filters, which are proven to remove more than 99% of viruses in the cabin environment. If there is a suspected case onboard, Emirates will go a step further to replace all the HEPA filters on the aircraft.

Customers are advised that fare differences or applicable taxes may apply if they wish to change their bookings to a different fare class. Current refund and rebooking conditions for tickets issued before 5 March still apply. Customers impacted due to cancellations of flights impacted by the COVID-19 virus are advised to check emirates.com for rebooking or rerouting options.

Customers who wish to change their travel arrangements after making bookings between 7 March and 31 March can visit their travel agent or contact the Emirates call centre at +971 600 555555.

Emirates and Azul expand partnership

Emirates Skywards Marks 20-years With Over 27 Million Members

Emirates Introduces Generous Customer Waiver Policy

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