To accommodate strong domestic demand the regional lounge will be open on weekdays, in addition to the Wellington domestic lounge which is open as per usual, and remains open for customers travelling on weekends and public holidays.
Air New Zealand Senior Manager Global Lounges and Valet Alison Swarbrick says the airline is looking forward to welcoming customers back to the popular regional lounge.
“It’s great to see Kiwis travel their own country and we’re pleased to be open again to provide our customers with a comfortable place to enjoy refreshments and relax ahead of their departure.
“Our refreshed summer menu has been very popular in our other ports and now Wellington regional customers will get the chance to try some of our new menu items like house-made immunity boost juices, vegetarian pita pockets and raw cacao and coconut bars.”
Wellington Airport Chief Executive Steve Sanderson says now domestic passenger numbers are picking up again, it’s great to see things getting closer to normal in the terminal.
“Our regular travellers will arrive and depart from the gates they were used to pre-COVID. They will also be able to enjoy more regular terminal entertainment and faster security screening following the roll out of new Smart Lanes by Aviation Security at the end of last year.”
Qantas and Japan Airlines (JAL) today announced plans to form a new joint business, designed to better serve customers travelling between Australia, New Zealand and Japan and support the tourism industry’s recovery when international flying resumes.
The airlines have submitted an application for authorisation to regulators in Australia and New Zealand, with a decision expected within six months. Subject to this regulatory approval, it is anticipated that the joint business would commence operations around July 2021, when Qantas has said it expects its international network to gradually restart.
The coordination made possible through a joint business would enable Qantas and JAL to ramp up flights between Australia and Japan sooner than would otherwise be possible. The airlines have flagged an intention to launch a new route between Australia and Japan and expect to announce details once regulatory approval is received, borders open and demand returns.
Under the proposed five-year agreement, the airlines would deliver substantial benefits for customers and help accelerate the recovery of the tourism, trade and corporate travel links between Australia and Japan, including:
An expanded codeshare relationship and optimised schedules on flights between Australia and New Zealand and Japan, opening up more connections to more destinations beyond the major city gateways. Qantas customers would have access to 14 new codeshare destinations in Japan and JAL customers would have access to 15 new codeshare destinations in Australia and New Zealand.
Enhanced frequent flyer benefits for Qantas and JAL customers, including improved earn of Qantas points or JAL miles on routes under the joint business beyond what is possible today, as well as the ability to upgrade using points or miles on each other’s services.
Improvements in the customer experience, including streamlined processes for disruption management and investments in product and service inflight and on the ground, designed to better serve the carriers’ joint customers.
More premium travel opportunities, with Qantas able to offer customers a greater number of Business and Premium Economy seats on flights operated by JAL.
Coordination of pricing, schedules, sales and tourism marketing to develop new and improved travel products, delivering more choice for customers.
Qantas Group CEO Alan Joyce said the joint business would play a vital role in reviving trade links with the world’s third largest economy and deliver significant benefits for customers travelling between Australia and Japan.
“Around half a million people visited Australia from Japan in 2019. We want to see that tourism resume and grow even further by making it easier for Japanese travellers to visit,” said Mr Joyce.
“The joint business means we’ll be able to build on our existing relationship with JAL through oneworld to offer more routes, better flight connections and more benefits to frequent flyers. It also helps us diversify our portfolio of joint businesses amongst Australia’s key trading partners.
“It will be a win for our customers, a win for trade and a win for the one million people who work in tourism across Australia.”
Japan Airlines President Yuji Akasaka added: “For over 50 years, JAL and Qantas have operated flights between Japan and Australia, demonstrating our mutual commitment to support and strengthen the diplomatic relationship built by the two countries.
“We believe that a joint business with Qantas will make for a quicker recovery between both countries with the ability to expand connectivity within each carrier’s respective domestic network, providing more customer choice and travel growth opportunities.”
– Air New Zealand is supportive of today’s news mandating the wearing of masks or face coverings on public transport, including aircraft, from Monday 31 August due to Covid-19
Air New Zealand Chief Executive Officer Greg Foran says customers flying from Auckland have been required to wear masks while it has been at Alert Level 3 and it has been recommended for customers travelling from other ports.
“We will now start to review our domestic network and will be contacting customers who may be affected by the extension of current Alert Levels.
“We understand the impacts these disruptions cause to our customers and we’ll do our best to get our customers to where they need to be.”
Fare flexibility is still in place and the airline encourages those who no longer wish to fly to opt to hold their fare in credit through its online booking tool.
The airline has been operating a reduced domestic schedule to and from Auckland while it has been at Alert Level 3. The majority of the rest of Air New Zealand’s network has remained unchanged but with physical distancing in place.
Air New Zealand has shared what customers can expect while travelling with the airline when the country moves to Alert Level 1. These changes will be progressively rolled out over the coming days.
Air New Zealand General Manager Customer Experience Nikki Goodman says Alert Level 1 will mark a return to normal with regards to domestic flying.
“Social distancing is no longer a requirement, unaccompanied minors will once again be able to travel domestically, and customers will be able to travel around New Zealand again with pets as checked baggage.
“Customers are still encouraged to check-in for their flight via the Air New Zealand mobile app to save time at the airport. We recommend allowing plenty of time to process through the airport as we expect to see more people travelling at this level. As we’ve adapted our processes to support customers through Alert Level 2, we’ve gained some great insight into changes that we will adopt going forward, and customers can expect to see some of these as they travel.
“Our domestic lounges are open except for Auckland Domestic, which is undergoing refurbishment, and Wellington and Christchurch regional lounges which remain closed at this stage. Hot food will be available again and served to our customers, while other food will be pre-portioned and available at the buffet. Inflight, customers would have noticed our food and beverage service resumed under Alert Level 2 with the exception of Koru Hour. We are working closely with our partners and suppliers to bring this back over the coming weeks.
“As always, our top priority is ensuring we keep our customers and people safe, so high touch surfaces on board and in our lounges and airport spaces will continue to be cleaned regularly. Our jet aircraft are fitted with hospital-grade air systems that filter out viruses, and hand sanitiser will continue to be available across the airport, kiosks, service desks and all our aircraft for customers and staff to use as they wish.
“As we get back into more frequent flying, please be patient with us, as our contact centre and customer care teams continue to receive a high volume of enquiries. If your travel isn’t urgent, we’d appreciate if you would wait to contact us so that those with imminent travel can be prioritised. We’re thrilled to welcome more people on board, but please remember to be kind to our frontline employees – and if you are unwell or have Covid-19 symptoms please do not travel.”
Further details on the customer journey for Alert Level 1 can be found on the COVID-19 hub on the Air New Zealand website.
The airline plans to operate around 55 percent of its usual domestic capacity (compared to pre-COVID-19 levels) from July and August. On Monday the airline began operating to all 20 of the domestic ports it previously flew to.
Investments as airline expands global network from DFW, improves customer experience
FORT WORTH, Texas — American Airlines has announced plans to build a new, larger catering kitchen at Dallas Fort Worth International Airport (DFW). The new facility is part of American’s long-term growth strategy at its largest hub, and will allow the airline to better serve customers as it grows.
The investment reaffirms American’s commitment to grow and improve customer experience at DFW. In addition to the new kitchen, construction is also slated to begin ona a state-of-the-art aircraft parts distribution facility, which will help reduce maintenance delays by providing parts from DFW to American’s global network.
This year alone, American has expanded at DFW by adding 15 more gates and increasing the amount of flying to 900 daily departures. Additionally, the airline introduced a Flagship Lounge to serve premium customers travelling to international destinations. The growth is part of a larger strategy that will continue as American continues to invest in the operational efficiency and customer experience initiatives at DFW.
“DFW remains a great source of opportunity and growth for American,” said Cedric Rockamore, American’s Vice President of DFW of Hub Operations. “These investments will ensure we can continue to welcome the world to and through DFW for a very long time.”
Catering kitchen
American will build a new catering kitchen to support DFW’s current and future catering demands. The new facility will replace the existing catering kitchen, which was built in 1982 and is too small to support the airport’s growing operation. Construction on the new kitchen will begin in January 2020.
“In addition to more space, the new kitchen will provide updated equipment and efficiencies to improve our catering operation, which improves our reliability and provides a better experience for our customers,” Rockamore said.
The $100 million construction project will take about 18 months to complete and supports the first phase of development for DFW’s new Terminal F. This phase includes four new gates and customer areas located on the southeast corner of Terminal D and is scheduled to open in 2022.
The kitchen will continue to be staffed and operated by LSG Sky Chefs, the airport’s largest catering vendor.
Central Fulfillment Center and cargo mail facility
American plans to break ground in January 2020 on a new Central Fulfillment Center that will house aircraft parts for line maintenance support across our network. The 390,000-square-foot facility will enable the airline to fulfill request for parts up to 75% faster, minimizing potential maintenance delays. Locating this facility at DFW enhances our ability to distribute parts for overnight maintenance throughout the network.
This project will also include a facility for cargo mail, a key revenue stream and narrowbody product for American Airlines Cargo. The expanded space will allow the Cargo team to optimize fleet, network and market demands for transporting mail.
Terminal expansion
To support the demand for additional growth, DFW continues to develop new and optimize existing terminal spaces. These efforts include two new gates and customer areas at Terminal E, which American will utilize to support summer 2020 flying, and the continued development of Terminal F.
With the first phase of development for Terminal F underway, details of the additional phases will be developed as American and DFW continue to study infrastructure demands and customer needs.
Emirates, the world’s largest international airline and Interjet Airlines, one of the fastest growing airlines in North America, have announced an enhanced interline agreement, which is set to open new routes and destinations for passengers travelling between Mexico, the Gulf and Middle East and beyond.
With a single ticket, Emirates’ passengers can now seamlessly connect via Mexico City onto Interjet flights to Leon/Guanajuato, Culiacan, Cancun, Chihuahua, Guadalajara, Merida, Monterrey, Puerto Vallarta, Tampico, Tuxtla Gutierrez, Tijuana and Villahermosa. Similarly, Interjet’s customers will be able to travel with great ease to Emirates’ destinations within the Middle East, Spain, South East Asia, the Far East and North Africa.
“We’re pleased to establish a partnership with Interjet Airlines, allowing Emirates passengers to benefit from increased choice, flexibility and ease of connection to different cities within Mexico and to regional international points beyond. This partnership further demonstrates our commitment to Mexico for the long run, as we continue to look at ways to build our operations in the market to best serve our customers,” said Adnan Kazim, Emirates’ Chief Commercial Officer.
“While the interline agreement is only the start of our collaboration, we’re looking forward to explore more mutual opportunities and a wider scope of partnership in the near future,” he added.
Emirates’ partnership with Interjet started in April 2019 with a one-way Interline agreement, allowing passengers from Emirates’ 12 US gateways to travel to Mexico City on Interjet flights. With the expanded partnership agreement, Emirates’ passengers can now tap into Interjet’s strong domestic presence in Mexico and access 12 destinations beyond Mexico City. The enhanced agreement with Interjet Airlines also provides Emirates’ customers choice of over 15 regional international destinations beyond Mexico City.
“Since our initial interline agreement in April 2019, Interjet’s relationship with Emirates has truly been a success,” said Julio Gamero, Interjet’s Chief Commercial Officer. “This enhanced agreement, provides travelers from both airlines access to a broader network not only with more flight choices, but for Emirates customers, access to more of Mexico with our many domestic connections from Mexico City. When you combine this with seamless reservations, one-stop check-in with baggage checked to the final destination, more legroom between seats and Interjet’s outstanding on-board service, it’s easy to see why this agreement is a win-win for both airlines,” he added.
Starting 9 December 2019, Emirates will launch its new daily service from Dubai (DXB) to Mexico City International Airport (MEX), via the Spanish city of Barcelona (BCN). Effective XXX 2019, Interjet customers can start booking their trips through Emirates’ website, Online Travel Agencies (OTA’s) or travel agents, benefiting from the convenience of holding a single ticket with a single baggage policy.
