{"id":3380,"date":"2019-01-14T10:15:16","date_gmt":"2019-01-14T16:15:16","guid":{"rendered":"http:\/\/planesintheair.com\/?p=3380"},"modified":"2019-01-14T10:15:22","modified_gmt":"2019-01-14T16:15:22","slug":"cathay-pacific-again-sells-first-class-tickets-at-economy-rates","status":"publish","type":"post","link":"https:\/\/planesintheair.com\/?p=3380","title":{"rendered":"Cathay Pacific Again Sells First-class Tickets at Economy Rates"},"content":{"rendered":"\n

From BBC News<\/p>\n\n\n\n

A group of lucky Cathay Pacific customers have scored first-class seats at economy prices, in the second fare blunder by the airline this month.<\/p>\n\n\n\n

Tickets on trips from Hong Kong to Portugal were sold on the airline’s website for $1,512, instead of $16,000 usually charged for a similar journey.<\/p>\n\n\n\n

The carrier said it would honour the tickets as it investigates the cause of the error.<\/p>\n\n\n\n

It extends a recent run of blows to the firm including a huge data breach.<\/p>\n\n\n\n

The mispriced fares were available on Cathay Pacific’s website on Sunday.<\/p>\n\n\n\n

First-class flights from Lisbon to Hong Kong – via London with a connecting flight – were offered for $1,512 (\u00a31,177), according to the South China Morning Post.<\/p>\n\n\n\n

A similar first-class journey through Frankfurt would cost $16,000.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

In a statement, the Hong Kong carrier said it would honour the tickets.<\/p>\n\n\n\n

“We are looking into the root cause of this incident both internally and externally with our vendors,” it said.<\/p>\n\n\n\n

“For the very small number of customers who have purchased these tickets, we look forward to welcoming you on board to enjoy our premium services.”<\/p>\n\n\n\n

Just two weeks ago the airline made the same blunder.<\/p>\n\n\n\n

Lucky flyers made off with business-class seats on flights from Vietnam to New York for about $675 return. They should have cost $16,000.<\/p>\n\n\n\n

At the time, the carrier acknowledged its “mistake” and again, said it would welcome the passengers onboard.<\/p>\n\n\n\n

Cathay Pacific to honour $16,000 fares sold for $675<\/strong><\/p>\n\n\n\n

Airlines have a mixed history of honouring tickets sold in error.<\/p>\n\n\n\n

Singapore Airlines, for example, honoured tickets sold for less than half price in 2014. But United Airlines cancelled transatlantic tickets sold for less than $100 by a “third party software provider” the following year.<\/p>\n\n\n\n

A challenging year<\/strong><\/p>\n\n\n\n

The latest stumble extends a bad run for Cathay Pacific.<\/p>\n\n\n\n

In October, the firm was the subject of a data breach in its IT systems, jeopardising the personal information of up to 9.4 million passengers.<\/p>\n\n\n\n

Huge data hack hits Cathay Pacific<\/strong><\/p>\n\n\n\n

A month earlier, it had to send one of its planes back to the paint shop after spelling the airline’s name “Cathay Paciic” on the side of a jet.<\/p>\n\n\n\n

Those missteps come as the airline tries to return to profitability after posting its first ever back-to-back annual loss in March.<\/p>\n\n\n\n

Cathay Pacific has struggled against competition, particularly from low-cost Chinese carriers covering Hong Kong, mainland China and South East Asia.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Image from http:\/\/www.cathaypacific.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A group of lucky Cathay Pacific customers have scored first-class seats at economy prices, in the second fare blunder by the airline this month. Tickets on trips from Hong Kong to Portugal were sold on the airline’s website for $1,512, instead of $16,000 usually charged for a similar journey.<\/p>\n","protected":false},"author":1,"featured_media":3383,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[797,89,868,1103],"tags":[118,1015,851,595,1671,572,2858,2859,3037,87,718,1016,2499,1570,413,2288,444,1209,1939,1162],"class_list":["post-3380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airline-news","category-aviation-news","category-transportation-news","category-travel-news","tag-airlines","tag-cathay","tag-class","tag-economy","tag-first","tag-frankfurt","tag-hong","tag-kong","tag-lisbon","tag-london","tag-new","tag-pacific","tag-portugal","tag-price","tag-singapore","tag-ticket","tag-united","tag-vietnam","tag-website","tag-york"],"_links":{"self":[{"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/posts\/3380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3380"}],"version-history":[{"count":2,"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/posts\/3380\/revisions"}],"predecessor-version":[{"id":3384,"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/posts\/3380\/revisions\/3384"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/media\/3383"}],"wp:attachment":[{"href":"https:\/\/planesintheair.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}