{"id":5862,"date":"2019-08-26T20:54:29","date_gmt":"2019-08-27T01:54:29","guid":{"rendered":"http:\/\/planesintheair.com\/?p=5862"},"modified":"2019-08-26T21:00:44","modified_gmt":"2019-08-27T02:00:44","slug":"spirit-airlines-looking-at-airbus-a321neo-and-larger-boeing-plane-for-growth","status":"publish","type":"post","link":"https:\/\/planesintheair.com\/?p=5862","title":{"rendered":"Spirit Airlines Looking at Airbus and Boeing Planes for Growth, Debuts WhatsApp"},"content":{"rendered":"\n

LAS VEGAS (Reuters) – Spirit Airlines <SAVE<\/a>>, a fast-growing, low-cost U.S. carrier that flies an all-Airbus SE <EADSY<\/a>> fleet, is looking at both the Airbus A321neo and a larger Boeing Co <BA<\/a>> aircraft to fuel its growth, Chief Executive and President Ted Christie said on Monday.<\/p>\n\n\n\n

“The A321neo is certainly something we’re looking at, but we’re also in conversations with Boeing about their larger airplane too, so it’s all on the table,” Christie said at an aviation conference.<\/p>\n\n\n\n

(Reporting by Tracy Rucinski; Editing by Steve Orlofsky)<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

MIRAMAR, Fla., Aug. 26, 2019 (GLOBE NEWSWIRE) — Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Beginning in September, the technology, powered by global conversational commerce solutions provider LivePerson, will open a new direct line of communication between Spirit\u2019s English and Spanish-speaking Guest Relations and Reservations teams and the millions of Spirit Guests in the United States, the Caribbean, and Latin America, who already use WhatsApp every day.<\/p>\n\n\n\n

\u201cWe launched this service to better connect with our Guests, both domestically and abroad, as many have told us that they would rather communicate on a familiar and convenient service like WhatsApp,\u201d said Bobby Schroeter, Vice President of Sales & Marketing at Spirit Airlines. \u201cWe know WhatsApp is incredibly popular in the United States, but also in the more than two dozen destinations we serve in the Caribbean and Latin America. From travel updates to adding a bag to your reservation, this new messaging service allows Guests to communicate with us in English and Spanish and to opt in to WhatsApp messaging. It is all part of our goal to elevate and improve our Guest experience.\u201d<\/p>\n\n\n\n

The launch of WhatsApp support comes as a direct result of Spirit\u2019s new partnership with LivePerson, a global leader in conversational commerce solutions. Beyond WhatsApp, the partnership also makes it possible for Spirit Guests who call to get immediate support by opting to begin a messaging conversation with Spirit representatives instead. <\/p>\n\n\n\n

These new Guest solutions will also leverage LivePerson\u2019s new AI-powered Maven Assist capability, which recommends the optimal next actions for human agents to take, including surfacing content or suggesting virtual assistants capable of responding to a Guest\u2019s intent. Guests will still retain the ability to message with a live representative at any time during the process to address questions, comments and situations that are best suited for a live specialist.<\/p>\n\n\n\n

\u201cWe\u2019re excited to enable this new connection for America\u2019s fastest growing airline, providing a powerful, engaging way for Guests to connect with Spirit on their own time,\u201d said Rick Winnard, Global Head of Gainshare Programs at LivePerson. “Guests want to be able to ask questions, add products, and get immediate help without waiting, and with Spirit we\u2019re making it possible for them to do so in the messaging channels they prefer.\u201d<\/p>\n\n\n\n

In addition to new WhatsApp and messaging support, Spirit will continue to serve its Guests via its social media channels, on Twitter and Facebook.\u00a0 Over the past two years, Spirit has heavily invested in the Guest experience touching all aspects of the journey, including on-time performance, Guest care technology, and in-flight products.<\/p>\n\n\n\n

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Spirit Airlines , a fast-growing, low-cost U.S. carrier that flies an all-Airbus SE fleet, is looking at both the Airbus A321neo and a larger Boeing Co aircraft to fuel its growth, Chief Executive and President Ted Christie said on Monday.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[798,797,4813,89,799,5637,5992,5670,2203,4957,5676,1397,868,1103],"tags":[238,539,47,464,118,502,914,4061,160,41,1593,1925,1024,1216,2282,6479,1924,2968,1907,2916,5873,1483,1741,1757,5378,5406,1883,5072,6480,5204,6409,214,2281,6482,6477,1923,6481,4447,276,412,2372,503,639,5199,6486,1288,2513,2977,6484,563,6485,1093,6478,1691,1658,1916,631,1881,6483],"class_list":["post-5862","post","type-post","status-publish","format-standard","hentry","category-airbus-news","category-airline-news","category-airplane-news","category-aviation-news","category-boeing-news","category-business-news","category-economic-news","category-economy-news","category-finance-news","category-global-politics","category-international-news","category-stock-news","category-transportation-news","category-travel-news","tag-a321","tag-air","tag-airbus","tag-aircraft","tag-airlines","tag-airplane","tag-america","tag-application","tag-aviation","tag-boeing","tag-caribbean","tag-carrier","tag-ceo","tag-chief","tag-connect","tag-conversations","tag-cost","tag-english","tag-executive","tag-experience","tag-fast","tag-fleet","tag-florida","tag-fuel","tag-globe","tag-growing","tag-growth","tag-guest","tag-guests","tag-invest","tag-larger","tag-las-vegas","tag-latin","tag-liveperson","tag-looking","tag-low","tag-messaging","tag-miramar","tag-neo","tag-news","tag-newswire","tag-plane","tag-president","tag-relations","tag-reservations","tag-reuters","tag-save","tag-spanish","tag-speaking","tag-spirit","tag-teams","tag-technology","tag-ted-christie","tag-transport","tag-transportation","tag-travel","tag-u-s","tag-united-states","tag-whatsapp"],"_links":{"self":[{"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/posts\/5862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5862"}],"version-history":[{"count":4,"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/posts\/5862\/revisions"}],"predecessor-version":[{"id":5868,"href":"https:\/\/planesintheair.com\/index.php?rest_route=\/wp\/v2\/posts\/5862\/revisions\/5868"}],"wp:attachment":[{"href":"https:\/\/planesintheair.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/planesintheair.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}